Accessibility statement

This statement was prepared on 16/06/2025 and was last updated on 06/10/2025.

General

Gosselin Moving is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

The Gosselin Moving website (gosselin-moving.com) is partially conformant with Level AA of the Web Content Accessibility Guidelines (WCAG) 2.1. "Partially conformant" means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of the Gosselin Moving website. Please let us know if you encounter accessibility barriers:

• Website: https://gosselin-moving.com/
• Email: quality@gosselingroup.eu
• Phone: 0032 3 360 55 00
• Contact form: Available on our website at contact section

We try to respond to feedback within 10 business days.
 

Technical information

The Gosselin Moving website relies upon the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• CSS
• JavaScript
• Web fonts

These technologies are relied upon for conformance with the accessibility standards used.

Assessment approach

Gosselin Moving assessed the accessibility of this website by the following approaches:

• External evaluation: The website was evaluated by iO Digital accessibility consultants. The audit included the homepage and contact page.

Known issues and non-accessible content

Despite our best efforts to ensure accessibility of the Gosselin Moving website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Current accessibility issues

1. YouTube video embedding
   • Issue: The iframe element used for YouTube video embedding is missing a descriptive title attribute
   • Impact: Screen reader users may not understand the purpose of the embedded content
   • WCAG reference: 2.4.2 Page Titled, 4.1.2 Name, Role, Value
   • Third-party limitation: YouTube embeds are third-party content that cannot be directly modified by Gosselin
   • Workaround: Video content can be accessed directly on YouTube where native accessibility features are available
   • Status: Exploring implementation options within YouTube embedding constraints
2. Video accessibility
   • Issue: YouTube videos embedded on our website are missing closed captions and transcripts
   • Impact: Users who are deaf, hard of hearing, or in sound-sensitive environments cannot access video content
   • WCAG reference: 1.2.2 Captions (Prerecorded), 1.2.3 Audio Description or Media Alternative
   • Workaround: Please contact us using the information above for alternative access to video content
   • Status: Exploring transcript and closed captions provision for Youtube content
3. Invalid ARIA usage
   • Issue: Video container element has an aria-label attribute that is not permitted on that specific element type
   • Impact: May cause confusion for assistive technology users and validation errors
   • WCAG reference: 4.1.1 Parsing, 4.1.2 Name, Role, Value
   • Workaround: The content is still accessible, but the labeling may not function as intended
   • Status: Scheduled for correction in upcoming technical update
4. Webchat widget accessibility
   • Issue: The webchat widget contains a link element without an href attribute and serves an SVG without an image role
   • Impact: Screen reader users may encounter confusing or inaccessible elements when navigating to or using the chat feature
   • WCAG reference: 2.4.4 Link Purpose (In Context), 4.1.2 Name, Role, Value
   • Third-party limitation: This is a third-party feature that cannot be directly modified by Gosselin
   • Workaround: Users can contact us directly using the phone numbers, email addresses, or contact form provided on this page for immediate assistance
   • Status: Engaging with widget provider to address accessibility concerns and evaluating alternative chat solutions

Third-party content and limitations

Some features on our website are provided by third-party services that may not fully meet accessibility standards. These include:

• Webchat widget
• YouTube video embeds

While we cannot directly control these third-party tools, we are committed to working with providers to improve accessibility and will replace services that cannot meet accessibility standards when viable alternatives become available.

Need immediate assistance?

If any of these accessibility barriers prevent you from accessing information or services you need, please contact us immediately using the contact information provided above. We will provide the information through alternative means.

Accessibility features

The Gosselin Moving website includes the following accessibility features:

• Skip navigation link to main content
• Semantic HTML structure with proper heading hierarchy
• Alternative text for images
• Keyboard navigation support
• Clear and consistent navigation
• Sufficient color contrast ratios (in most areas)
• Responsive design that works across different screen sizes
• Form labels and instructions

Limitations and alternatives

We strive to make all content on our website accessible. However, if you encounter any barriers or need assistance with any part of our website, we are committed to providing the information through alternative means. Please contact us using the information provided above.