Containers filled with designer clothes

Every move is different, but some assignments are extra special. Nadia Roper, move coordinator from the Gosselin UK office, handled one high-level move she’ll never forget. An employee from a well-renowned fashion brand needed to move from London to Milan to attend fashion week there. They only had one specific demand and that was for Nadia to never say “no” to any of their requests.

The move turned out to be very complex, with lights coming from Sweden and a couch being purchased in America. Combined with the family’s original belongings and those of the nanny, the final volume exceeded the original survey amount. “We’ve been planning and coordinating this move since June,” Nadia explains. “The packing was done in July and it took four days until we shipped everything to Italy.”

Because the family had gotten to know foreman Matt Wiltshire so well, they asked for him to also make the trip to Milan to help with the unpacking. “Matt knew where everything belonged and was very excited to make the trip. He got along with the Italian crew wonderfully as we often collaborate with our Italian colleagues. They went out for pizza and cappuccino together,” Nadia laughs. “Of course, normally a team member doesn’t travel along with the household goods, but our client’s company agreed to pay for every expense.”

"I was delighted to be appointed as crew foreman for such an important move. I've worked alongside Nadia many times and believe we make a great team. Everything went very well in London and it was a privilege to be asked to go to Milan by our client to oversee the delivery and unpacking. This move was a real team effort by everyone involved and if I played a small part in making it successful, then I'm very proud,” Matt recalls.

By the end of August, all of the customer’s belongings arrived in Italy as planned, but after days of reassembly, they decided they wanted more kitchen cabinets. “Our client went to IKEA and the Italian team, together with Matt, moved all of the kitchen cabinets with a Gosselin van. It took an entire weekend and three crew members to finish assembling them, but we love to go the extra mile for our customers.”

And this has not gone unnoticed by the family, who is thrilled with how Gosselin handled their move. “They were always very involved, and we communicated directly with them,” Nadia recalls.

“It has been an absolute pleasure to work with you for our move to Milan. Relocation can be a stressful time but you managed to make it so easy with your incredible professionalism, personal attention, and care. The organization and execution were impeccable, from the overall logistics down to the smallest box. I am not sure how we would have made this move without you. We are grateful,” the client wrote afterwards.

About Gosselin

Gosselin is a leading provider of international moving and destination services. Our clients are  multinationals, relocation management companies, expats, diplomats, military personnel and private persons. With 56 offices in 34 countries, Gosselin has a strong presence in Europe, Russia, the Caucasus and Central Asia.  

Gosselin is a division of the Gosselin Group that has its headquarters in Antwerp, Belgium. The company was founded in 1930 and employs a staff of 800 that generates more than 350 million euros in turnover.