Reviews
Rated 5 stars by customers around the world
9.1
1733 reviews
8
26 October 2025
K. K.
8
25 October 2025
Again, the local agent appeared to lack awareness of the proper procedures for unpacking at the destination (as provided in the Delivery Day Guide shared by Gosselin). The local agent was responsive to queries, but lacked a customer service mindset - as an example, it was very frustrating to receive daily emails from the agent requesting updates, when I had already made clear that the issue was outside my control. A more service-oriented approach would have resulted in a better experience at the destination. - The agent provided a good packing service, as demonstrated by the fact that all the items arrived safely at the destination without damage or breakages. However, coordination between Gosselin and the local agent could have been better. When the crew arrived at the address, they seemed surprised that they would be packing items. They also did not have appropriate boxes for certain items - for example, there were no wardrobe boxes for clothes or a TV box, which resulted in the TV being wrapped in blankets and sent to the warehouse initially. - Emilie was very helpful and proactive and provided excellent service. I am grateful for her assistance.
A. B.
Moved to
Fiji
from
Australia
7
24 October 2025
I. S.
10
24 October 2025
The experience was above and beyond what I expected. This really helped make my move easier. I was very surprised at the quality because it was so much more than I have experienced in the past with other companies. I will absolutely work with them again in the future if I move. - The team was very professional. They worked quickly and took great care with my belongings. They cleaned up every box and piece of paper so I didn't have to deal with trash. They were wonderful. - The team was very professional. I was very impressed with how detailed they were in packing my belongings. They were very careful. Every item was perfectly packed and labeled. They worked quickly and cleaned everything up. It was a perfect move. - Olivier was very easy to work with. He got back to me quickly and explained everything. - Dominique kept me informed along the way. There were no surprises.
8
23 October 2025
C. S.
9
23 October 2025
Everything arrived within the time expected time period and not damage to any goods. Overall very successful experience. - Mary is excellent. She is very attentive and professional. - The delivery of the goods was not the smoothest . Mainly a lack of communication delays with rhe delivery people and not following provided delivery instructions at the destination.
K. M. M.
10
22 October 2025
B. M.
8
21 October 2025
They arrived 2 hours late after we have called to check whether they were coming or not
Alberto Croci
8
21 October 2025
N. N.
10
21 October 2025
Diego Bermudez
9
20 October 2025
E. B.
Moved to
Brazil
from
Malaysia
9
20 October 2025
A. K.
10
17 October 2025
Un excellent rapport qualité prix Bravo à vous et votre équipe. - Juste deux remarques : - il faudrait penser à envoyer la liste des cartons emballés par mail, car le document qui nous a été remis était en papier carbon donc illisible; - il serait judicieux de communiquer à AGS ou au client que le carton numéro 1 est celui qui contient toutes les vises et éléments permettant le montage des meubles. Malheureusement, on a du essayer de comprendre et chercher pendant un moment les vises pour monter les meubles. Merci encore pour tout. Tout est arrivé sans bris, sans casse. Tout est arrivé assez rapidement. La famille HADJARD ROMAGE vous remercie grandement.
INGRID ROMAGE
9
16 October 2025
Auspackarbeiten wurden sehr effizient, kundenfreundlich und professionell durchgeführt. Die Koordination der Anlieferung des Umzugsgut mit Herrn Em war allerdings etwas schwierig. Ich habe es zum ersten Mal erlebt, dass die Umzugsfirma die Anlieferung erst auf mehrmalige Nachfrage und im aller letzten Moment bestätigt (Bestätigung für die Anlieferung am Montag traf am Freitagabend ein. Es fehlte jegliche Zeitangabe für die Anlieferung).
M. W.
Moved to
Thailand
from
China
10
16 October 2025
Mani Pathak
Moved to
India
from
Indonesia
10
14 October 2025
Angela was like Maaike very proactive to manage very quickly the delivery of our goods upon arrival of the ship to Canada. The team which came to deliver at home was also very professional, cautious of our goods and friendly. - He understood very quickly what we wanted and provided very good advices. - The team was very professional, took good care of our goods and was very friendly. The outside temperature was 37° in the shade which made their work even harder. - The overall process of relocating to Canada was not a bed of roses. But the move itself was actually the easiest part thanks to Gosselin Moving ! They made everything very easy and convenient. Thank you so much!! - I prefer not to have my full name on the internet. Sorry. But if it is very important for you I allow you to use my first name "Thomas". Thank you for your understanding. - We had to face some last minute changes during our move - like road closure or delays in getting our new home - but Maaike is very proactive and customer oriented so she managed everything perfectly. It was a real pleasure to deal with her!!
T. G.
9
14 October 2025
Dilek Sakrak
10
14 October 2025
D. F.
Moved to
Spain
from
United Arab Emirates
10
14 October 2025
As above - The team that facilitated our move was extraordinary, extremly well prepared, highly organised, kind and punctual. - Highly responsive, available for ang additional questions, felxible. - Proactive communication.
10
13 October 2025
Gustavo Canales Robles
9
13 October 2025
A. G.
9
13 October 2025
Katia Piron
9
12 October 2025
I would have given 10/10 if in the last mile, your service provider in the US would have demonstrated the same level of clarity and pro-activeness. Overall very satisfied. Thank you
F. B.
9
10 October 2025
Nothing personal... - Very minor quibble: second shipment was delivered an hour before scheduled... - Can't really say; no idea who the sales rep is - you were booked through a Finnish partner
J. K.
9
9 October 2025
B. A.
9
9 October 2025
M. E. A. U.
8
7 October 2025
C. P. Z.
9
6 October 2025
S. J.
9
6 October 2025
very helpful even when I did not have all the informations on my exact adress abroad and so on. Thanks!
Loic Modoux
10
3 October 2025
Tarik Raljevic
9
2 October 2025
C. G.
10
2 October 2025
A. P.
10
1 October 2025
Bien dans l'ensemble de l'accompagnement. Nous aurions cependant aimé davantage de communication quant à l'avancée du chargement (par exemple, sans que nous ayons nous meme besoin d'interroger, nous informer de la date de départ de France qui dans notre cas a pris une semaine). - L'ensemble de la prestation (déménagement, commerciale...) a ete très professionnelle dans l'ensemble et nous en sommes satisfaits. Nous recommanderons l'entreprise sans hésiter.
Y. F.
10
1 October 2025
Angela Berg
10
1 October 2025
Mary is highly responsive, and handles everything in a punctual & meticulous manner. It was a pleasure working with her during my move, and really gave me peace of mind during this uncertain period. I hope I could work with her for future moves too :) - Highly professional, and super efficient! - Very punctual, highly responsive, and very efficient during packaging. - Very nice service and my belongings are handled carefully. Just one note - hopefully in future the crew could be punctual. - Overall, a very pleasant experience with Gosselin. Thank you all :)
Shuang Li
9
30 September 2025
Survey was not needed - Feedback yes, but not my name
S. M.
9
30 September 2025
Always answering fast and supporting us since day 1: thank you Reto
Pascal Lebailly
10
30 September 2025
P. R.
Moved to
United States
from
China
10
30 September 2025
The shipment was delivered swiftly and effectively - The whole process was straightforward and the result fully satisfactory. Thank you very much! - Ms Vertommen was fully supportive, helpful and responsive
Francesco Coco
9
30 September 2025
-1 point for the minor breakages and insurance absence for delivery to Russia. However, my past expirience with movement from Russia to Hungary was with more breakages
9
30 September 2025
K. M.
8
29 September 2025
alles tipptopp. haben sich sehr bemüht. - etwas wenig flexibel mit "Extrawünschen" im Vorfeld des Umzugs. Deshalb nur ein "gut". Die Umzugsmannschaft war sehr professionell, speditiv und angenehm! Hat ein "sehr zufrieden" verdient, obwohl sie gewisse Dinge wohl besser hätten einpacken können (siehe kaputtes Bild und Mottenschrank). - war online. mit physischer Präsenz wäre besser. Aber er hat es sehr effizient abgewickelt! - Er hat stets sehr rasch und klar geantwortet.
Matthias Bachmann
10
29 September 2025
siehe 3 of 6 - Equipe ponctuelle et pro, très bien dirigée Travail précis, rapide et minutieux. Employés courtois et efficaces. Excellent service, merci.
10
29 September 2025
Emmanuel Senechal
9
26 September 2025
War nicht notwendig, da der Umzug vom Ausland ins Inland erfolgte.
Anastasia Mohrmann
9
25 September 2025
N. J.
10
24 September 2025
J. M.
10
24 September 2025
Profesjonalizm na najwyższym poziomie - Bardzo dziękuję za dziś I będę wdzięczna za jutro 🥰 Dziękuję za profesjonalną pomoc. - Perfekcyjnie i profesjonalnie.
10
23 September 2025
R. B.
Moved to
Singapore
from
Bangladesh
10
23 September 2025
Sehr guter Support - Es war in meinen Augen nichts schwieriges, es waren keine speziellen Artikel zu versenden - Ich musste die Mitarbeiterinnen teilweise darauf hinweisen Artikel noch versandfertig zu verpacken. Plastikkisten, Koffer wurden nicht; wie in der Schweiz; in Kartons gepackt. Dadurch kam es zu einer Beschädigung. Das Arbeitstempo der Mitarbeiterinnen war aber sehr schnell. - Wurde pünktlich und ohne fehlendes Inventar abgeliefert
N. W.
10
23 September 2025
We had an amazing experience with Gosselin. From the pre-move survey to the very efficient packing and storing, we are very happy and would recommend Gosselin to anyone looking to move and feel comfortable that their items will make it safely and in a timely manner.
8
22 September 2025
T. V. H.
9
22 September 2025
Wieke Waterschoot
Moved to
Israel
from
Jordan
8
22 September 2025
Extremely professional. Worked very well! - Always available - Communication could be better
9
20 September 2025
lieber nicht , danke - Alles einfacher , als gedacht ! - Sehr nett und zuvorkommend - Kompetent und vorsichtig beim einpacken ,…. - kein Umzugsbesichitger vor Ort - Herr Calabrese war sehr kompetent und hilfsbereit.
A. H.
10
20 September 2025
I was unsure about hiring a company for our international move, but Gosselin was an excellent choice. We are incredibly happy with the result -- it came in higher quality than we expected. Outstanding value! - Gridiron was an excellent team. They arrived exactly on-time, were helpful on suggesting how to best transport delicate items, they were polite, and finished up with a clean house. Best movers we've had in a very long time. - I don't know who the sales rep was, but everyone was fine. - Dominique was highly communicative and responsive -- it was incredible to have transparency on the process. She brought in additional team members when needed to answer questions.
William
Moved to
Norway
from
United States
10
18 September 2025
Francesco la Torre
9
18 September 2025
Again very efficient team of two. - Very good team of two, quick and efficient - Very friendly and easy to communicate wtih
S. M.
10
17 September 2025
A. E.
10
16 September 2025
Very thorough explanation of the move. - Excellent work on delivery! - Good updates throughout the process.
D. B.
10
16 September 2025
Brent Van Wynsberge
9
16 September 2025
Babawale Owolabi
10
16 September 2025
Once again, perfect crew. Very professional and very helpful. - Thank you to Daniel, Jonas and Leif for making this move from something I expected to be stressful into a peaceful and perfect experience. Highly recommended. - Best crew ever. Very helpful and outgoing. Sadly they were not completely informed from headoffice, for example were not aware there were two locations and were not aware about the crates to be taken along, so it was hard for them but they outperformed. So helpful and hardworking. Would advise anyone to work with Alfa Quality Moving! - Fast and quick response time. Open to think with me on how to provide videos, etc. - Very open, honest and fast follow-up - as service coordinator performed extremely well and outstanding. It was a pleasure to be guided by Vitalii Boiko. Many thanks to him.
Pieter Collier
10
15 September 2025
Die Firma war sehr reagierend, flexibel und bereit, sich unseren Bedürfnissen anzupassen. - Die "Movers" waren pünktlich und sehr angenehm; insbesondere haben sie unsere Sachen sehr sorgfältig verpackt. - Wir habens on line gemacht, das ging sehr gut. - Frau Schwaller war immer erreichbar und hilfsbereit, sehr kundenorientiert. - Alles sehr gut und reibungslos verlaufen. Besten Dank an alle für die sehr gute Leistung.
M. S.
Moved to
Spain
from
United States
8
15 September 2025
Der Hauptkontakt fand mit SONIGO (top) und mit TRANSWORLD (Durchschnitt) statt. - Trans World hat es leider unterlassen, eine vorgängige Inspektion der Wohnsituation vorzunehmen. Der Container musste in der Folge auf einer Hauptstrasse, mehrere Kilometer vom Domizil entfernt in einer "last minute" Aktion umgeladen werden. Der erste Karton wurde am 1. Umzugstag um 17.45 Abends angeliefert. Die Umzugsfirma insistierte, am gleichen Abend (bei Dunkelheit) noch alles auszupacken und zu montieren. Da die Firma nur teilweise Mitarbeiter in Uniform mitbrachte und das Team in der Dunkelheit nur schwer kontrollierbar war, wurde dies abgelehnt. Hervorzuheben ist jedoch der absolut überragende Vorarbeiter (nicht der Supervisor), der "Foreman". - Joe von Sonigo war einmal mehr ein verlässlicher, empathischer und professioneller Partner im Prozess.
Natalie Koller
Moved to
Sri Lanka
from
Israel
10
15 September 2025
S. S.
8
13 September 2025
Y. Y. R.
10
12 September 2025
S. Z.
9
12 September 2025
A. v. O.
10
12 September 2025
Thank you to the whole Gosselin team for making my move from Estonia to Switzerland as easy as possible. My many questions were always answered quickly and in detail and I always felt informed about first the planning and then the execution of the move. Having done several international moves I would recommend Gosseling and will use them again if needed, hopefully not really soon though :D
Satu Kankaansyrjä
8
12 September 2025
C’est le 3ème déménagement que j’effectue avec Gosselin (y compris outre Atlantique donc beaucoup plus complexe) et j’ai été assez déçue de l’accompagnement cette fois ci. J’ai du relancer plusieurs fois sans réponse ni au téléphone ni par mail, pour au final être contacté par quelqu’un d’autre pour me confirmer la date de déménagement, envoyer la facture et les autres documents nécessaires. Je trouve que pour un service qu’on paie assez cher et pour faciliter un déménagement sans stress, l’accompagnement devrait être meilleur et a pu l’être par le passé. J’attends plus de Gosselin et je trouve qu’il y a eu un laisser aller que je pense important de partager. - Très bien, rapide et efficace. - Rien à dire, l’équipe a été rapide, efficace et très sympathique! - Idem, rapide, efficace et très sympathique. - Je mets 8 car le déménagement en lui-même a été sans faute, l’échange avec Olivier Ravon pareil mais comme j’ai dit l’accompagnement, le service client n’étais pas à la hauteur pour moi.
9
11 September 2025
L. G.
9
9 September 2025
Upon the arrival of my belongings, I was surprised to see that the only item, a painting that I had explicitly requested be crated, was not adequately protected for a maritime move. From the very beginning, I had asked my painting to travel in a wood crate. The crew at origin didn't have the crate, but they assured me that the crate was ready in Miami and my painting would be placed in it as soon as they reached Miami. Could you please check the pricing and see if I was charged for this crate? The packing of my belongings was well done, but the loading was questionable. Several of my plastic boxes were misplaced and broken. However, I haven't suffered any damage except for some plastic containers that are broken. - Very respectful, polite, and accommodating crew. They were amazing!
Jacqueline Merveille
9
8 September 2025
Teils speziell (zusammengehörende Dinge separat in verschiedenen Kartons; Fixierung Auto in Anhänger). - Freundlich, effizient, zuvorkommend. - Nicht zum ersten Mal mit Gosselin. Stets tipptopp. - Professionell, zuvorkommend, freundlich.
R. F.
10
8 September 2025
Irving De Vuyst
10
6 September 2025
S. B.
10
5 September 2025
Gosselin group overall rated the highest and I fully support the company in every way ... - I responded to the USA side and gave excellent rating .. very professional and courteous team.. I was very pleased ! - I will Never use any other moving company Except Gosselin Mobility ... !! - Excellent and it was Well worth the money I spent for this personal move..! - Without a doubt.. Mr. Jack was the best and kept me very well informed along the whole process from start to finish !!
Frank Morales
9
4 September 2025
Très professionnel et rigoureux. Excellent suivi du dossier. - Très clair. - Parfait! - Pas volontaire pour depaletisse l'aérien et monter les cartons dans la pièce souhaitée. - Excellente prestation en France. Petit bémol aux US.
Lionel REGENT
9
4 September 2025
I. T.
8
3 September 2025
F. C.
10
3 September 2025
H. D.
9
1 September 2025
A. P.
10
1 September 2025
Nick Read
9
1 August 2025
Rahel Pema
8
1 August 2025
J. I.
10
31 July 2025
J. M.
Be smart. Move with your smartphone.
Ask for a guided virtual survey. Capture the volume of your household goods with your smartphone. A Gosselin colleague will assist you in the process.