Reviews
What customers say about us
9.1
1557 reviews
10
17 February 2025
Nothing to complain about. Ms. Schwaller has a very welcoming approach, explains things well and in a detailed manner. She kept me updated on the moving process and had everything under control. - Boxes were neatly packed in a fast and professional way. Very polite.
Romain Eggmann
10
17 January 2025
S. A. G. T.
9
16 January 2025
Arianna Romina Maffey
9
15 January 2025
V. P.
9
15 January 2025
T. P.
7
15 January 2025
We are happy with the packaging of our belongings however our things arrived about 1 month later than we were originally informed that they would which was inconvenient and has led to us having additional costs. - Worked efficiently and were very polite. All of the boxes and packaging were taken away with them. Smooth move in. - The movers were efficient and packed everything in very well. None of our belongings were broken. One wall in our home was damaged by the movers however the company was very quick in finding a solution (handyman to repair).
F. D. G.
9
14 January 2025
M. C.
8
14 January 2025
V. P.
10
13 January 2025
E. T.
10
13 January 2025
E. S.
8
13 January 2025
T. Y. O.
7
10 January 2025
Not sufficient support in mobilising customs, letting my colleagues get everything done. Without my own investment the car would not have been liberated. I was accused of being impatient, while I have been waiting for 8 months to receive the car (only 3 months in transport).
T. T.
9
8 January 2025
C. B.
9
6 January 2025
T. W.
9
6 January 2025
Seonghwan Lee
10
3 January 2025
Perfect moving experience from start to finish (Europe to the USA), from extraordinary careful pick-up to extraordinary delivery without any issues whatsoever, from reliable to extremely friendly administrative and moving personnel! - From start to finish top professional and personal service and support from shipping to delivery, from Europe all the way to the USA. Will definitely use Gosselin again! - Excellent communication and on time delivery - Extraordinary service and extreme care by moving personnel - Smooth and efficient - Caring and on top of it through the entire process
Raymond Chobaz
8
3 January 2025
Planning was not good, initially planned for 1 day in Christmas eve, which was clear would not be possible, the team stayed until 19:30 in Christmas eve and only managed to put all boxes inside the house/garage (mostly garage). After some arguments it was agreed to schedule another day to finish the job. - Very well organized, team took its time to do the packaging and crew was very friendly. Only suggestion would be to be more conscious about paper wrapping, unpacking the boxes was clear to us that too much paper wrapping was used. This is an issue both thinking about environment, but also as far as cost for me as I believe we could have saved at least a dozen of boxes in volume of the container.
F. P.
9
2 January 2025
L. C.
7
2 January 2025
It was particularly difficult to have clarity on the delays once the maritime part of the voyage had been finished. It was clear that the connection with the third party in Kenya were unfamiliar. There was not sufficient transparency in explaining delays (waiting 6 days at a border post... twice...) . The practicalities of the move, delivery, unpacking etc... where definitely good. Burundian staff were quick, diligent and careful.
T. T.
7
2 January 2025
F. O.
9
2 January 2025
Main issue was the 1 month delay, otherwise we're very satisfied.
A. L.
10
2 January 2025
T. V.
10
31 December 2024
Dominika Gorzynska
9
27 December 2024
Quick, nice, polite, clear - Overall, very good service. Just one question: a colleague who left Switzerland one month after me, received her goods the week before... I do understand, thanks to the professional answers and explanation from Ms. Emilie Bettis Cosson, that shipping is not “a linear science” and to join two dots sometime you have to go through other hubs. But the big-time difference (almost six weeks) between my colleague’s stuff transport and mine, surprised me. But again, overall very satisfied. - I definitely prefer NOTto share my personal data.
M. G.
8
27 December 2024
H. B.
10
27 December 2024
Kris Lusk
Moved to
United States
from
United States
8
24 December 2024
I have already given feedback on the organization on the 2 packing days
R. M.
10
24 December 2024
Very pleased with Gosselin's service. We did have to submit a claim for a missing chair, but Rasa and team patiently and professionally got us through the claim process. - Rasa was amazing to work with, was extremely flexible in accommodating our requested dates, and responsive to answering all our questions and concerns. - This was a smooth and seamless process. The sales representative was very knowledgeable and expertly walked me through the survey process.
C. R.
9
22 December 2024
Fast and professional. The only minor comment we can give is about the list of items in the inventaris and on the boxes, which was a bit vague and inaccurate (for instance on clothes boxes it said bags, or on personal hygien stuff, shampoos and so on, it said cleaning products, and all furniture were written as cupboards) which made it a little more complicated to assign the boxes to the right room upon arrival to open all and move in. But it all went well, so it is really a minor comment for improvement. - Very good service, almost everything arrived in perfect state. - Very helpful, responsive and ready to assist and explain all the steps. - Estimation of cubic metre was not too accurate as we took less items than planned but occupied more cubic metres.
H. D.
10
20 December 2024
Vijay Dane
10
19 December 2024
He was extremely helpful and professional, also being very helpful to adapt to my situation and patient until I finalized the move details - The crew led by Mr Mircea Alexe and the move coordinator Daniel Turcanu were extremely professional, very caring attitude, attention to details. They went the extra mile to advice me on the import documents needed, to help talking with the concierge on the move day, and to pack all items with extra care. - Emilie was very professional in handling the move matters, and everything went on as per the process. I would have appreciated a bit more responsiveness in preparing the move, and I know for next time that the Swiss agency should fully handle the parking talks with the concierge in advance of the packing day (it proved more troublesome than I thought, despite the building having a court suitable for the parking of moving trucks - but with me and the moving crew we finally handled how to park the cars on the packing day).
Anca Gruita
10
19 December 2024
S. G.
9
19 December 2024
Highly satisfactory!
Dafina Gercheva
Moved to
Bulgaria
from
Slovakia
9
18 December 2024
Thomas Jenatsch
Moved to
Congo
from
Israel
10
18 December 2024
Christian Détraz
7
17 December 2024
J. V. S.
8
16 December 2024
B. G.
10
16 December 2024
Dominique Vvietti-Letoille
9
13 December 2024
Quite a few misunderstandings around what goes where - and a few of my things were thrown away due to a misunderstanding. team should courage every damage to be photographed to insert smooth insurance claim processes - Piano was not packed very well, no thought was given as to how the piano is going to reach from the truck into the apartment. The local company had to prepare it for transport within the building.
C. B.
10
12 December 2024
Die Firma Homebound ist in alle Bereiche ausgezeichnet !
Eros Robbiani
10
12 December 2024
Really pleased - communicative teams, always responsive, no hidden fees / additional charges - Efficient and very polite people - Always very responsive and helped me with any query I had - Please do hide my last name
Camille Dykmans
10
12 December 2024
Same crew as above - Excellent crew , efficient and very nice team. Our possessions were in safe hands. - Proactive and very clear communication
Marc t Hart
10
12 December 2024
Rasa was very pleasant and efficient. Good following ups and fast response time. Great Job!
8
10 December 2024
The only setback was that the shipment took 6 months to arrive
P. O.
9
10 December 2024
S. R.
2
10 November 2024
L. N.
9
8 November 2024
C. O.
8
8 November 2024
S. V. d. H.
Moved to
Colombia
from
Albania
9
8 November 2024
J. L. V.
9
8 November 2024
C. W.
Moved to
Indonesia
from
Brazil
7
7 November 2024
J'ai apprécié la rapidité dont elle a traité mes demandes par e-mail ainsi que sa disponibilité - Ils étaient très pressés, on fait le déménagement très rapidement ce qui a provoqué quelques dégât sur mes biens. Cependant, la personne qui s'occupait de gérer l'arrivée des cartons et de surveiller que le déménagement se passe bien était professionnel et j'ai apprécié cela. - Je n'ai pas déménagé depuis la Suisse mais depuis Berlin. J'ai trouvé les déménageurs sympas.Ils ont fait en sorte de réduire le nombre de cartons en essayant au maximum de les remplir pour gagner de la place car je leur ai dit que j'avais déjà atteint la limite lors de mon déménagement depuis la Suisse.
N. B.
8
7 November 2024
She provided extremely effective and polite support - Please make sure that all persons involved are trained and apply OSH measures (and, especially in developing countries, of course have social security coverage even if they are casual workers).
A. K.
10
7 November 2024
X. W.
9
6 November 2024
D. N. d. D.
7
6 November 2024
Leider gab es am Ankuftsort einige Schaden. - FYI Sie hat Ihre Stelle neu während meinem Umzug übernommen. Aber der früherer Kollege war auch ganz gut
V. H.
Moved to
Myanmar
from
Tanzania
9
6 November 2024
Radoslava Ullinska
9
6 November 2024
G. D.
9
6 November 2024
Thomas Marteau
10
5 November 2024
A. P.
9
5 November 2024
C. B.
9
4 November 2024
T. M.
9
3 November 2024
Die Leistung des Umzugsbesichtigers war sehr gut. Das Problem im Besichtungsprozess ist, dass wir das Prozedere 4-mal machen mussten. Gosselin kann natürlich nichts dafür.
J. P.
10
31 October 2024
I prefer not to be mentioned, but nevertheless appreciated your services a lot
P. O.
9
30 October 2024
Very good but the packing time took 4 days which usually took 2 in previous origin service. But everything was really well packed.
M. J. H. G.
Moved to
Ghana
from
India
8
30 October 2024
The delivery took place 1 month later than expected
M. Y.
7
30 October 2024
Eka is very good but needs to improve her English for dealing with international clients. At times, it was difficult to understand her emails. - The pack out was seamless. GOSSELIN was professional in handling mishaps. Investing some time with partners at destinations to get a clear checklist of requirements/documents will improve the service. - Destination partner did not communicate required documents in a timely manner, which resulted in significant delays and inconvenience.
O. S.
9
29 October 2024
B. V. L.
Moved to
Congo
from
United States
9
29 October 2024
Excellent. Friendly and efficent packaging staff. - All fine. However, there has been a misunderstanding on our side at the beginning. We supposed that the packaging date at our home in Switzerland more than a month prior to our departure date would speed up the move and enable an earlier delivery in the destination country. This was a false assumption because the goods could only be shipped once the visa and the permits had been received in the destination country. Please make sure that it is cleary understood by your next customer. - All fine. When setting the delivery date, we had to insist with the local service provider on a specific date that we had announced well in advance because the local company wanted to change the date at very short notice. However, this was not possible due to our own absences. - All fine. Very good, close and continuous support.
S. Z.
10
29 October 2024
A. G.
9
29 October 2024
P. D.
10
29 October 2024
P. S.
9
28 October 2024
For Yangon, I would also recommend AGS as a potential local agent
D. C.
8
27 October 2024
Jeremie - Easy to communicate, professional and reliable delivery Excessive pricing for parking in Paris, while I could book it by myself for 200€ less…
J. E. P.
9
25 October 2024
Charles Randaxhe
Moved to
United States
from
Burundi
8
25 October 2024
The move took very long, the container stayed for more than three weeks in Belgium waiting for a ship, with better planning that was maybe not necessary - More frequent updates would have been appreciated - Professional team
F. V. d. K.
8
24 October 2024
The waiting time was very long: around 5 months. The packing in Burundi was of good quality. - The destination was in the USA, not China.
A. K.
9
24 October 2024
F. R.
9
24 October 2024
Movers were very kind, rather professional and efficient. However, they did unfortunately break a glass door cabinet. Other than that, good service.
9
23 October 2024
V. N.
9
22 October 2024
T. R.
8
22 October 2024
Nothing was unpacked. For the London delivery the guys were in a hurry due to the rain. For the York delivery nothing was unpacked either. We were all left with the waste material. - It was only the books that were packed haphazardly. The team needs to know that some books are valuable, and collectors items. The rest was packed extremely well. - I have used Gosselin many times and am always looked after very well, especially by your coordinator Mary and people in UK office. - Great communication.
S. G. D.
8
22 October 2024
J. L. D.
9
22 October 2024
Comme certains meubles n’avaient pas été protégés, et qu’il pleuvait à destination il m’a fallu nettoyer les meubles afin que l’eau ne laisse pas de marque. De plus certaines étiquettes ont été apposées directement sur les meubles et sont difficiles à enlever. Seul un verre et un cadre ont été cassés
A. C.
10
21 October 2024
Excellent service.. move was seamless - Very professional and organized throughout the entire moving process
K. M.
8
21 October 2024
Ein Möbelstück wurde beschädigt. Das kann durchaus Mal passieren, jedoch sitzen wir nun auf diesem Möbelstütz und wissen nicht was wie und wo wir es entsorgen müssen. Klarere Informationen vom Unternehmen wären hier hilfreich gewesen
M. H.
Be smart. Move with your smartphone.
Ask for a guided virtual survey. Capture the volume of your household goods with your smartphone. A Gosselin colleague will assist you in the process.