Reviews

There was a repeated communication issue with the local service provider. We have communicated in written to company in Switzerland with copy to the local service provider a delivery date feasable to us. This communication was initially ignored. We had to fiercly insist on that communication. Then on the desired delivery date, we were asked again if the delivery could be postponed once again.

S. Z.

Moved to Colombia from Switzerland

V. O. J.

Moved to Pakistan from Belgium

R. H.

Moved to China from Netherlands

V. N.

Moved to Switzerland from Romania

Thank you vey much - Excellent, helpful, polite - Excellent collaboration, quick response to the mails - Excellent collaboration, Help full and very polite

Leyla Ducy

Moved to Belgium from United Kingdom

A very special thank you also to Jill Van de Weyer who did an amazing job. - A very special thank you also to Jill Van de Weyer who did an amazing job. Super crew as well with a very efficient leader and very nice collaborators.

P. D.

Moved to Belgium from Belgium

Insurance policy very intransparent and expensive.

D. K.

Moved to Hong Kong from Germany

A. S.

Moved to Belgium from Turkey

J. R.

Moved to Belgium from United States

V. D.

Moved to Belgium from Bulgaria

M. V.

Moved to Belgium from United Kingdom

I. B.

Moved to Belgium from Russia

P. K.

Moved to United States from Belgium

P. B.

Moved to Belgium from Belgium

Geert Muylle

Moved to Belgium from Germany

C. O.

Moved to South Africa from Netherlands

Ekaterina Slonskaia

Moved to Ireland from Russia

D. M.

Moved to France from Belgium

Lisa was prompt and informative as well felt like there was adequate time to track down everything she needed to make the move go smoothely. - I would like to say that this was one of the deciding factors for choosing Unimove over other companies. Great attention to detail and very easy to communicate with. - The crew were professional, efficient and hard working. Would recommend to anyone. - see above!

M. W.

Moved to Switzerland from Netherlands

P. H.

Moved to Switzerland from United Kingdom

E. S.

Moved to France from Switzerland

Excellent service and flexible in dealing with our changing needs. - Extremely professional and official crew. Very careful in packing. very respectful. - Very responsive. Always moved quickly to address any concerns we had. Very pleasant and professional do deal with. A problem-solver.

R. L.

Moved to Poland from Switzerland

very great service. - it seems that there was some confusion as regards invoicing of initial collection/storage. not clear it had been clarified

Y. S.

Moved to Greenland from Kazakhstan

All process was well organized and they have informed me in each step what is going on and guided me on the actions needed from my side. I am satisfied with the service quality and responsiveness of the representatives. - They were well organized and careful during moving. There were minor damages during the transportation probably but overall satisfied with their service. - My move was sponsored by my employer, so I was not contacted by any sales representative. - She was very kind, informative and responsive during the process. - They were well organized and careful during moving. They successfully reassembled the big furniture items which might be difficult.

E. C.

Moved to Netherlands from Turkey

S. E.

Moved to Malta from Belgium

All removals done with Gosselin have been very good experiences for me. Excellent feedback and fast interventions. - Professional team, great work done by them. - It was truly a great team to be working with and the packaging and crates were perfect. All arrived in good order with no damage whatsoever.

Hélène Gillemot

Moved to Congo from Cameroon

S. B.

Moved to France from Cote D'ivoire

N. D.

Moved to France from Belgium

Emilie is wonderful, very communicative and detail oriented. She really cares. - Very professional. Only thing that could have been better is if they gave a heads up before they arrived, but they arrived in the expected time block which was great.

T. H.

Moved to Switzerland from United States

The movers had to come twice with additional cost because the first time they were given the wrong information about no need for external elevator .The strong external elevaton was part of my agreement with Gosselin - Mr J.van Hamersveld performance was excellent since the beginning! - The belgian coordinator was very efficient! - My score is 8 because I had to pay for new tickets to Athens since the first date there was no moving and the second day available was the week after(on top of the additional cost for the second passage) - I have not unpacked the chest parts and the marble crate since the museum where they will go is still on works,I hope not to have any surprise! Anyway finally ,even with a bigger cost,the moving was well done and I would like to thank you!

M. Z.

Moved to Greece from Belgium

R. P.

Moved to Ukraine from France

Y. H.

Moved to Poland from Poland

C. L.

Moved to United States from Belgium

F. V.

Moved to Canada from Belgium

Xiaojin TANG

Moved to Canada from France

K. Z.

Moved to Ireland from Singapore

J. P.

Moved to United Arab Emirates from Switzerland

H. V. d. V.

Moved to Belgium from Belgium

J. L.

Moved to Nepal from Belgium

C. R.

Moved to United States from Netherlands

Gosselin Moving und die Partnerfirma in Asien haben einwandfrei gearbeitet, uns immer auf dem Laufenden gehalten und waren stets freundlich und kompetent! Kompliment!!

M. A.

Moved to Switzerland from Singapore

J. L.

Moved to Switzerland from Serbia

Freundlicher und professioneller Service - vielen Dank!

M. G.

Moved to United States from Germany

S. S.

Moved to Spain from Belgium

I. O

Moved to United States from Turkey

I. s.

Moved to Czech Republic from Spain

Maria Bortolotto - The only criticism is on the Australian side, in Europe Bert was fantastic, always in contact within 24 hours I would receive explanations.!

M. B.

Moved to Australia from France

E. V.

Moved to United States from Belgium

D. C.

Moved to Spain from Austria

C. F.

Moved to United States from Ireland

As mentioned above, it was a minimal move of limited items, not sure how relevant this is for Gosselin as a moving company. - Although it was just a small move of 4 boxes, the communication, response and process went well and smooth.

M. K. Y.

Moved to Hong Kong from Belgium

Excellent all round. Great experience. - Shame there isn't a higher rating, they were just excellent. On time, efficient and very focused on quality of unpacking, reassembly and tidying up. The team lead is a credit to the company. - Amazing, packed everything with speed and efficiency. - Very good, was clear in his explanations and articulation of the process. - Highly responsive and customer centric.

S. B.

Moved to Spain from Switzerland

C. T.

Moved to South Africa from Belgium

I. S.

Moved to Georgia from Switzerland

Need to tell customer about destination fees which are considerable. In my case these fees were almost 30% on top of the origination fees

B. M.

Moved to United States from Italy

M. v. d. W. U. I. B. S.

Moved to Italy from Belgium

UPM Pakistan did an outstanding job, excellent and highly professional packing including the overall handling of my shipment in Pakistan. - The crew that delivered my shipment also did an excellent job. The men were very helpful and considered all my wishes.

S. E.

Moved to Poland from Pakistan

M. O.

Moved to Spain from Kenya

M. G.

Moved to Switzerland from Switzerland

Thanks a lot for this very efficient relocation!

M. L.

Moved to Belgium from France

J. J.

Moved to Switzerland from Switzerland

But the traffic was not considered and no pre-visit of the storage location was done to better be prepared. It was all a bit rushed. - I think 30 days to claim any damage is too short when you have vacation planned right after the move.

M. B.

Moved to Czech Republic from Austria

Excellent

S. G. D. S.

Moved to Moldova, Republic Of from Switzerland

K. L.

Moved to Saudi Arabia from France

J. R.

Moved to Ireland from Poland

J. D.

Moved to Belgium from Panama

A. B.

Moved to United Arab Emirates from Belgium

F. B.

Moved to United States from Belgium

Le déménagement a été effectué alors que le pays était en guerre et que Tel Aviv était la cible de tirs de roquettes / missiles. Malgré une situation très tendue, l'équipe de déménageurs était présente et a fait du très bon travail : bonne organisation, professionalisme dans l'emballage. Cela doit absolument être souligné. D'autre part, le patron d'Ocean suivait de près le déménagement et a rendu visite lors de l'emballage. Vraie communication avec Ocean, société très réactive. Une remarque : je constate que les cartons étaient moins épais et de moins bonne qualité que lors de mon précédent déménagement. Comparaison possible également avec déménagement que j'ai fait le 19 août de mon pied à terre à Bruxelles vers mon nouvel appartement. - Je crois comprendre qu'il s'agit de la fiche technique éffectuée lors de l'évaluation du volume. Le commercial qui est venu à la maison était professionnel et consciencieux. Il a fait une fiche technique claire. Il y a eu ensuite une autre fiche technique moins claire ne correspondant pas au déménagement. Tout s'est néanmoins réglé après quelques échanges de messages. - Très bon travail. Equipe professionnelle et travaillant de façon organisée et courageuse, à un rythme soutenu, sans perte de temps. Impressionnant. - Excellente expérience. - Oui, mais je souhaiterais que mon nom entier ne figure pas.

E. R.

Moved to Belgium from Israel

M. S.

Moved to United States from Belgium

B. A.

Moved to China from Belgium

M. S.

Moved to France from Switzerland

G. V.

Moved to Belgium from Germany

Only one person was sent at the pick up location with no packing material or packing experience. We had to buy the material and pack the goods on our own. Also the person was supportive but he was not familiar with France. He did not speak either french or english. Very difficult to communicate. The appointment was between 10 am to 2 pm. He arrived at 3 pm. - The response from Bert was good. However, the coordination with the France team could have been better.

S. B.

Moved to Netherlands from France

C. G.

Moved to United States from France

A. H.

Moved to Germany from Poland

B. K.

Moved to Czech Republic from Slovakia

R. O. D.

Moved to Portugal from Belgium

Sehr gut. War gezielt und nicht zu lange. - Sehr gut. Ging zügig und kamen pünktlich - 10. War nicht mein erstes Mal mit Gosselin. Immer gute Erfahrungen gemacht - Lieber nicht - Sehr gut, v.a. die Flexibiltät der Lieferdaten kam mir organisatorisch sehr entgegen.

T. D. G.

Moved to Switzerland from Turkey

Quick contact by mail/phone, every step of the move process was well organised

A. o. m.

Moved to Poland from Poland

R. M.

Moved to Bahrain from Germany

Communication and availability very good . - No issues , maybe a little bit more communication about the move would be better . Everything went OK , but as customer you don’t see the plan they have . - Very friendly and helpful - No sales person involved in this move as far as I know

Hans Vanheuverzwyn

Moved to Belgium from United States

H. M.

Moved to United States from Congo

S. G.

Moved to Ukraine from Austria

S. H.

Moved to Ireland from United Kingdom

slow start, okay communication but excellent moving team when unloading and moving in - suggestion to change of BoL was a waste of time, not necessary - She was not taking initiative in the beginning. I had to move things along. Overall, it went fine.

A. K.

Moved to Netherlands from Nigeria

C. U.

Moved to Italy from Lithuania

Caterina Urzi

Moved to Italy from Lithuania

P. A. K.

Moved to France from Switzerland

K. L.

Moved to Belgium from Belgium

K. G. B.

Moved to Iceland from France

M. L.

Moved to Belgium from Belgium

E. F.

Moved to Germany from Belgium

Michel Grethen

Moved to Luxembourg from Poland

J. N.

Moved to Ethiopia from Belgium

I am thankful we got the pro team at origin and destination and not a seasonal team; It makes a big difference for me - team itself was good (not perfect as some of my items have been just piled without any protection inside boxes ) but communication with aires wasn't the best and first , it became easier later on in the process. Most of all I deplore the poor quality of the material at origin. I have moved quite a few times , internationally, and this is the first I see boxes so thin and not sturdy at all. This is a way to save money of course but it doesn't bring a feeling of safety for my belongings. Except for the wardrobes, boxes were mainly single wall card box. At arrival you can see boxes are either ripped , burst or distorted. Obviously not sturdy enough to be piled during a sea shipment travel. Also at the bottom of wardrobes there were a lot of cushions, small boxes etc, the long dresses and coats came out crimpled. Which I believe is not the purpose when wardrobes are used. As consequences , some of the dresses and coats have now to go to the pressing. extra cost for me. - they helped efficiently and were nice to work with, I really appreciated them being on time - I need to make a difference between the people and the company. Interactions with move coordinator, and team (Gosselin at destination) was very efficient and pleasant. this is a 8 or 9 over 10 I would add the exact same remarks I made here above regarding the materials. In the past we have been in touch with some of your competitors using better material; adding for example very strong cardbox corner when wrapping the furniture, using less paper and tape but higher quality boxes. My overall feeling is that the people are pro but money is drastically saved on the quality of the tools furnished to the good team you have. Even with he best team they can't do miracles with poor quality materials.

M. G.

Moved to Belgium from United States

S. W.

Moved to Georgia from Algeria

Sehr zuvorkommend und professionell! - Wir hatten 4 Umzugsberater gleichzeitig in unserem Haus. Die waren alle gut. - Für den Umzug des Klaviers schien mir die Crew nicht genügend instruiert. Sonst war es aber ok, es gab nur ein paar wenige Packungsbedingte Schäden.

M. B.

Moved to Switzerland from Cambodia

A. L.

Moved to Germany from Belgium

H. R.

Moved to Belgium from Belgium

Reviews

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