Reviews
What customers say about us
9.1
1584 reviews
9
30 October 2024
Very good but the packing time took 4 days which usually took 2 in previous origin service. But everything was really well packed.
M. J. H. G.
Moved to
Ghana
from
India
8
30 October 2024
The delivery took place 1 month later than expected
M. Y.
7
30 October 2024
Eka is very good but needs to improve her English for dealing with international clients. At times, it was difficult to understand her emails. - The pack out was seamless. GOSSELIN was professional in handling mishaps. Investing some time with partners at destinations to get a clear checklist of requirements/documents will improve the service. - Destination partner did not communicate required documents in a timely manner, which resulted in significant delays and inconvenience.
O. S.
9
29 October 2024
B. V. L.
Moved to
Congo
from
United States
9
29 October 2024
Excellent. Friendly and efficent packaging staff. - All fine. However, there has been a misunderstanding on our side at the beginning. We supposed that the packaging date at our home in Switzerland more than a month prior to our departure date would speed up the move and enable an earlier delivery in the destination country. This was a false assumption because the goods could only be shipped once the visa and the permits had been received in the destination country. Please make sure that it is cleary understood by your next customer. - All fine. When setting the delivery date, we had to insist with the local service provider on a specific date that we had announced well in advance because the local company wanted to change the date at very short notice. However, this was not possible due to our own absences. - All fine. Very good, close and continuous support.
S. Z.
10
29 October 2024
A. G.
9
29 October 2024
P. D.
10
29 October 2024
P. S.
9
28 October 2024
For Yangon, I would also recommend AGS as a potential local agent
D. C.
8
27 October 2024
Jeremie - Easy to communicate, professional and reliable delivery Excessive pricing for parking in Paris, while I could book it by myself for 200€ less…
J. E. P.
9
25 October 2024
Charles Randaxhe
Moved to
United States
from
Burundi
8
25 October 2024
The move took very long, the container stayed for more than three weeks in Belgium waiting for a ship, with better planning that was maybe not necessary - More frequent updates would have been appreciated - Professional team
F. V. d. K.
8
24 October 2024
The waiting time was very long: around 5 months. The packing in Burundi was of good quality. - The destination was in the USA, not China.
A. K.
9
24 October 2024
F. R.
9
24 October 2024
Movers were very kind, rather professional and efficient. However, they did unfortunately break a glass door cabinet. Other than that, good service.
9
23 October 2024
V. N.
9
22 October 2024
T. R.
8
22 October 2024
Nothing was unpacked. For the London delivery the guys were in a hurry due to the rain. For the York delivery nothing was unpacked either. We were all left with the waste material. - It was only the books that were packed haphazardly. The team needs to know that some books are valuable, and collectors items. The rest was packed extremely well. - I have used Gosselin many times and am always looked after very well, especially by your coordinator Mary and people in UK office. - Great communication.
S. G. D.
8
22 October 2024
J. L. D.
9
22 October 2024
Comme certains meubles n’avaient pas été protégés, et qu’il pleuvait à destination il m’a fallu nettoyer les meubles afin que l’eau ne laisse pas de marque. De plus certaines étiquettes ont été apposées directement sur les meubles et sont difficiles à enlever. Seul un verre et un cadre ont été cassés
A. C.
10
21 October 2024
Excellent service.. move was seamless - Very professional and organized throughout the entire moving process
K. M.
8
21 October 2024
Ein Möbelstück wurde beschädigt. Das kann durchaus Mal passieren, jedoch sitzen wir nun auf diesem Möbelstütz und wissen nicht was wie und wo wir es entsorgen müssen. Klarere Informationen vom Unternehmen wären hier hilfreich gewesen
M. H.
4
19 October 2024
E. S.
Moved to
Senegal
from
United Arab Emirates
10
19 October 2024
A recommander. Aucun point négatif à donner. Mon seul point dérangeant mais c'est du à ma localisation de départ, j'ai du aller chercher une chargement smde cartons moi-même avec mon véhicule à une heure de route. Une visite technique nous aurait permis de réceptionner les dits cartons. - Tout était parfaitement millimètre. Timing, professionnalisme et gentillesse. Très soigné et rapide - Toujours à l'écoute et très réactive. Elle répond aux emails le jour même et s'arrange pour trouver des solutions clients - Pas de visite - Tout était parfaitement millimètre. Timing, professionnalisme et gentillesse. Très soigné et rapide.
8
18 October 2024
A. A. M. E.
9
16 October 2024
G. R.
8
16 October 2024
After 25 years of services and 9 moves, it was the first time that once installed and all the cardboard boxes are empty that if I want those removed I would have to pay a fee. This might be new I don't know.
S. D.
10
16 October 2024
C. S.
9
15 October 2024
J. d. F.
9
15 October 2024
C. V. P.
9
15 October 2024
S. K.
8
15 October 2024
T. T.
9
15 October 2024
M. M.
Moved to
United States
from
Morocco
9
15 October 2024
I. R.
10
15 October 2024
Ralea
10
14 October 2024
P. P.
Moved to
Congo
from
India
7
14 October 2024
A. P.
10
14 October 2024
Mr Martijn ter Hart guided us through the beginning of this journey explaining very well the process to follow - Everything went perfect, even my plant survived! - Mr Kuszai was always available, promptly replying to our questions, very professional and friendly
O. C.
8
14 October 2024
E. J.
9
13 October 2024
excellent service at a reasonable proce. only tiny caveat, the high transit time.
S. F.
10
12 October 2024
Tabea was very helfpul and patient throughout the process.
9
11 October 2024
C. T.
9
11 October 2024
A. E.
9
11 October 2024
M. K.
10
10 October 2024
A. S.
Moved to
Japan
from
Turkey
1
10 October 2024
Michael Bynens
9
9 October 2024
K. G.
9
9 October 2024
C. G.
10
9 October 2024
I was working in the US for eleven years so moving back to the UK could have been quite daunting. Gosselin made the process very stress free. The advice offered around the forms submitted to HM Revenue & Customs was extremely helpful. - Collection was quick and staff helpful. - The whole process from start to finish was efficient. I always felt that there was someone available if I had a question. - Very helpful and informative. - A good company and good at what they do.
Christopher Kessell
10
9 October 2024
Unfortunately some of your mails turned out to be Junk mail so it was some delay.
C. G. H.
10
8 October 2024
A. C.
Moved to
Tunisia
from
Saudi Arabia
10
8 October 2024
Milena Chilinska
9
8 October 2024
Die Auslieferungscrew war sehr gut und auch schnell. Ich finde einfach das das Backoffice von Hanseatic kundenfreundlicher sein könnte und auch mehr informieren sollte... Aber wie gesagt: die Auslieferung selbst war einwandfrei. - Bis auf die Kommunikation des Partners vor Ort alles hervorragend. Alles war auch gut verpackt - gesamthaft ging lediglich eine Teetasse kaputt, ansonsten war alles unbeschädigt angekommen. - Finde es immer noch sehr ungewohnt, dass dies nur über online Besichtigung gemacht wird. Aber die Person, welche das Telefonat durchgeführt hat, hat alles bestens gemacht. Ich würd einfach eine persönliche Besichtigung bevorzugen, deshalb gebe ich an dieser Stelle nur ein gut. - schnell und effizient
F. S.
7
8 October 2024
B. S.
9
8 October 2024
George Dura
10
8 October 2024
C. P. G.
9
8 October 2024
Friendly & motivated team - however, quite a large share of the belongings were forgotten to be loaded onto the lorry in the morning. Fortunately this was discovered at once and a second lorry arrived at noon. - Friendly, enthusiastic team - however, interesting to see the individual level of care taken when wrapping up the belongings. Team member wrapping kitchen ware was very careful, colleague packing belongings in lounge a bit less mindful (heavy items placed on top of other things, one lampshade deformed) - overall very good Interesting to note: We had two identical matresses to move. One was wrapped in paper, one was wrapped in plastic foil. The latter got damaged (torn) and there is a stain on the mattress cover. - All in all very good, but I would have appreciated a more proactive communication when I had not heard anything new for a few days, even though there were no news in the process (here the customs process).
M. P.
9
7 October 2024
Move One should have higher standards, no survey was done in Ethiopie before the packing even though it would have avoided some damages since better wrapping could have been planned. - Team was nice but packing was not satisfactory. No individual wrapping of items, no attention to the most fragile items (glass frame for instance).
C. H.
8
7 October 2024
Umzugsvolumen war äusserst knapp berechnet, im (20-Fuss-)Container hätten nur noch ca. 5 zusätzliche Kartons Platz gefunden.
S. M.
10
7 October 2024
F. J.
8
7 October 2024
H. K.
Moved to
Qatar
from
Australia
9
3 October 2024
K. Q.
9
3 October 2024
Notify ahead of time that recipient will owe taxes on imports. Could have been more explicit.
A. V. c. A. S.
9
2 October 2024
- das Haushaltsgut ist schlecht gelagert und alles durcheinander - beim Import gab es Probleme welche hätten vermieden werden können (Auskunft der Botschaft) - wir wollten einige dringende Boxen vor unserem Einzug abholen. Obwohl vorher angemeldet, wurden die Boxen nicht bereitgestellt und es war dann nicht möglich diese sofort zu finden. LG Movers hat angeboten, die Boxen zu suchen und zu liefern. Später verlangen sie dann plötzlich USD 200 für eine seperate Lieferung.
M. S.
9
2 October 2024
R. P.
9
2 October 2024
M. V. O.
9
1 October 2024
N. F. G.
9
1 October 2024
P. R.
8
1 October 2024
There was a repeated communication issue with the local service provider. We have communicated in written to company in Switzerland with copy to the local service provider a delivery date feasable to us. This communication was initially ignored. We had to fiercly insist on that communication. Then on the desired delivery date, we were asked again if the delivery could be postponed once again.
S. Z.
9
30 September 2024
V. O. J.
8
30 September 2024
R. H.
9
30 September 2024
V. N.
10
30 September 2024
Thank you vey much - Excellent, helpful, polite - Excellent collaboration, quick response to the mails - Excellent collaboration, Help full and very polite
Leyla Ducy
10
30 September 2024
A very special thank you also to Jill Van de Weyer who did an amazing job. - A very special thank you also to Jill Van de Weyer who did an amazing job. Super crew as well with a very efficient leader and very nice collaborators.
8
28 September 2024
Insurance policy very intransparent and expensive.
D. K.
9
27 September 2024
A. S.
9
27 September 2024
Jean-Arthur Regibeau
8
27 September 2024
Vianney de Wouters d'Oplinter
9
27 September 2024
M. V.
9
27 September 2024
P. K.
8
26 September 2024
Carina Olsthoorn
10
26 September 2024
Ekaterina Slonskaia
9
26 September 2024
Lisa was prompt and informative as well felt like there was adequate time to track down everything she needed to make the move go smoothely. - I would like to say that this was one of the deciding factors for choosing Unimove over other companies. Great attention to detail and very easy to communicate with. - The crew were professional, efficient and hard working. Would recommend to anyone. - see above!
M. W.
10
25 September 2024
P. H.
10
25 September 2024
E. S.
10
25 September 2024
Excellent service and flexible in dealing with our changing needs. - Extremely professional and official crew. Very careful in packing. very respectful. - Very responsive. Always moved quickly to address any concerns we had. Very pleasant and professional do deal with. A problem-solver.
R. L.
10
24 September 2024
very great service. - it seems that there was some confusion as regards invoicing of initial collection/storage. not clear it had been clarified
Y. S.
Be smart. Move with your smartphone.
Ask for a guided virtual survey. Capture the volume of your household goods with your smartphone. A Gosselin colleague will assist you in the process.