Reviews

H. K.

Moved to United States from United Kingdom

Excellent and friendly staff - both in Brussels and in Berlin

K. O.

Moved to Germany from Belgium

S. M. O.

Moved to United States from Ireland

O. P. M.

Moved to United States from Ireland

The packers were excellent and very detailed oriented. They listened to my needs and did exactly what I asked for. The representative in Algeria was mostly absent and hardly replied to emails. This could be improved. - Excellent with very nice and professional staff. - The unpackers were very polite, on time and helpful. Excellent service. - Reto was very helpful throughout the process. I would have liked to be informed more regularly about the status of the shipment. - I would recommend Gosselin for their professional services and their excellent client support. The packing was very well done and nothing was lost of broken.

Rania Bikhazi

Moved to Hungary from Algeria

N. F.

Moved to Germany from Switzerland

First representative made an excessive quote, maintaining a high quote even the second time round. Appreciated the option to have a second moving company come in for another more reasonable quote

K. R.

Moved to United States from Morocco

J. D.

Moved to Belgium from Israel

O.D.

Moved to Austria from Belgium

A. R.

Moved to Switzerland from Switzerland

A. V.

Moved to United States from Belgium

G. D.

Moved to Germany from Belgium

L. O. / A. B.

Moved to Italy from India

B. J.

Moved to United States from Netherlands

J. L.

Moved to United States from Belgium

J. B.

Moved to Belgium from Belgium

The company had transloaded our household goods from the container into a truck and a van without us being witness of this process (breaking the seal). They arrived only at 10.00 at our location. Some of the boxes were damaged from the transloading. The team leader decided to first unload both vehicles and then to start unpacking our goods. Only 2 of the 5 people were skilled to assemble our goods. - The service in Ankara was outstanding, but the performance by the subcontractor in Washington was poor. Several of our items were damaged or broken. - Very professional, hard working

B. V.

Moved to United States from Turkey

very satisfied - For professional reasons, I prefer to stay anonymous - thank you for your understanding.

C. F. A.

Moved to Italy from Liechtenstein

P. K.

Moved to Belgium from Belgium

C. M.

Moved to United Arab Emirates from United Kingdom

P. K.

Moved to Belgium from Belgium

A. D. B.

Moved to Belgium from Mexico

Pour des raisons professionnelles, nous n'avons pas le droit de publier des commentaires, merci de votre compréhension.

F. J. M. D.

Moved to United Kingdom from Switzerland

Several extra delays were experienced The route made no sense : our stuff got in through Houston, very close to our final destination, but went all the way to LA to stay there for weeks (waiting for a full truck …) to then come back all the way to Texas. I was pregnant and did not get my baby stuff in time. The team was very responsive by email though and nice. - Very easy communication Initially Did not transmit to the local FR moving team the most up to date Destination City and Mover Name but was fast to correct it afterwards. - Did not have the most up to date destination city and Mover Name but were fast to correct it - Excellent overall Did not explain well that the moving crew was gonna bring boxes and repack everything

P. G. B.

Moved to United States from France

J. D.

Moved to Belgium from Belgium

it was all positive with the exception of the discussion on extra charges for Italy, which was however partially resolved. I did not appreciate that the overall charges were not fully transparent from the outset. - really great team. professional, courteous and fast - extremely professional team. super organized

E. C.

Moved to Italy from Belgium

J. D. f.

Moved to Canada from Belgium

Just the right amount of e-mail communication. Prompt replies (by me and him on my follow-up questions). Check a few days before arrival of crew. Pleasant surprise stuff had arrived in Sofia and could be unloaded just as I had arrived. - To be honest - I don´t really remember (quite a while ago). But definitely OK (went through the appartment, had evaluation, went over what is fragile and not, need for outside lift etc...) - I had fun with the crew and spent 1,5 intensive days with them. I put ´´good´´ as I believe the work would have been easier or more convinient if on day one the crew would have consisted of more than 2 persons (a hell of a job with just 2 people). On the second day, there was numeric reinforcement. - More crew on the first day, making the second day a very short one (just final cleansing). Appreciated the interaction and mutual understanding (for instance: let´s stop tonight, as I can´t unpack more; leaving us some days to unpack and put aside in more manageable tempo. And then crew members dropped by to pick up some remaining empty boxes and more. Very convinient and nice customer oriented approach. - 10 on Bulgarian side; 09 on Belgian side (too small crew on day) - Share it with your crew. Me and social media, no, that´s not a good match.

P. L.

Moved to Bulgaria from Belgium

Es war alles in allem in Ordnung. Manchmal sehr viel Emailverkehr (redundantes hin- und hersenden von Dokumenten), aber so ein Transport ist ja auch komplex und verlangt Geduld von Seite des Klienten. Es wäre schön gewesen, noch mehr über die Route des Containers aufgeklärt zu werden, wir haben jedoch alle angefragten Informationen jeweils von CS Laos oder Gosselin erhalten. - Sehr viel Packmaterial verwendet, aber besser mehr als zu wenig! - Vor Emilie hat und vor allem Hr Simon Erdmann betreut, alles ok, viele lange Emails, bitte kürzen ;-)

A. R.

Moved to Switzerland from Lao

C. W.

Moved to United States from France

A. B.

Moved to United Arab Emirates from Belgium

N. B.

Moved to United Kingdom from France

G. M.

Moved to Belgium from Switzerland

the items were extremely well packed, some of them contained jts one small thing in a big box full of paper. the marking outside the boxes were unclear, we did not know in which language were written, which made difficult the distribution of the boxes while taken all out of the container. in general well, just these small items that can be easily solved in furture movings - ALL good, all staff were very helpful. Juts in the morning we started a bit slow and we managed to take all off the container by noon, which was extremely appreciated

P. A.

Moved to Peru from Switzerland

All good, well informed and arrived on given time. - All good.

T. S.

Moved to Netherlands from Finland

R. E.

Moved to Ireland from Switzerland

the move-out and move-in went smooth. The total duration was much longer than expected. - Move-in went smooth and I was helped very well by the movers. - Packed everything suitably and quickly. Process went smooth and everything was celar. - No comment as I was not involved with the sales representative. - She answered all my questions very well and helped me throughout the process.

J. F.

Moved to Australia from Netherlands

K. D. M.

Moved to Spain from Switzerland

Sehr professionell, effizient und zuvorkommend.

D. S.

Moved to Germany from Switzerland

Very good people. Fast and polite and knowledgable!! - Very professional and accurate! - Very kind and professional. Good with communication. - Again, the guys were fantastic! Very satisfied! One thing is I wish the port would have emailed me instead of calling because I did not get the messages occurring in a few that I could have avoided.

C. V.

Moved to United States from Luxembourg

H. C.

Moved to United States from Turkey

S. S.

Moved to Australia from France

The timeframe for inspection of possible damages after delivery is very short. It is simply impossible to check more than 200 boxes in two days to see if nothing is damaged. While unpacking a few days later, we discovered that two (expensive) lamp shades were also damaged because they were crammed with too many other - heavy - items in boxes, but it was too late to make a claim for compensation. It is true that we could have asked to unpack all boxes but that would not have been realistic and there was not much willingness (see point above). The markings on the boxes were also unclear (on the boxes with lamp shades it was mentioned that they contain "toys"), so it was not possible to do a quick check of fragile items. - It was positive that the services at destination were done (partly) by the same team as the one at origin in Sweden. We were not very satisfied by the helpers from Ghent (Schollaert), who made some damages to the walls while carrying goods inside (and tried to convince me not to make a note on the delivery document because "it will be not be of use anyway"), and constantly made the impression that they would like to leave instead of proactively unpacking items. - Friendly and efficient, though some items were broken or damaged, which is perhaps inevitable with a large international move.

B. V. B.

Moved to Belgium from Sweden

B. L.

Moved to Portugal from Belgium

Absolutely brilliant service, would definitely recommend!

M. S.

Moved to Cayman Islands from United Kingdom

P. T.

Moved to United Kingdom from Belgium

Beaucoup trop de changements de la date de livraison

Nicolas Stavridis

Moved to France from Greece

A. T.

Moved to Bosnia And Herzegovina from Italy

Verspätung des Umzugs wurde nicht kommuniziert. - Sehr gut organisiert, aber an den Umzugstagen nicht einfach zu erreichen.

B. S. F.

Moved to Switzerland from Austria

Stephanie Fraser

Moved to United States from United Kingdom

Good information sharing. - Very responsive and clear coordination for the transport of the household goods out of Belgium. Timely delivery date updates. - Overall ok. But initial shipping date out of Antwerp was shifted from 29 May to 08 June (10day delay). Container shipping planning could be improved. Initial delivery date to port SLC was 04 July. Actual delivery date to port SLC was 21 July. - There was also a 7day delay in Long Beach, CA resulting in the total 17day delay for shipment to arrive in port at SLC on 21 July. The communication with PTS point of contact was very poor -> only reactive and not proactive. Only 4 mails received since the container left the house in Belgium. All 4 mails were sent as a response on a mail sent by the costumer service coordinator or myself due to no information sharing (for example I noticed that the container was being shipped back to Europe... without info about our household goods being transferred to???) The moving crew stated that our shipment was waiting in their storage in SLC since 26 Jul. Also no information on the arrival time of the moving crew as it was stated in the general communication mail "The crew's arrival time will be advised 1 business day prior to delivery". In the late afternoon 6 Aug, I had to call 2 other persons at PTS to get the confirmation and arrival time of the moving crew on 7 Aug. However, the moving crew did a very good job. No damages to the house and everything installed and placed as expected. All packaging materials were taken away. - Good service for the BEL part, poor service for the PTS part (Moving crew was very good).

M. L.

Moved to United States from Belgium

C. J.

Moved to Mexico from Belgium

Few items broken packed by Focus, but it could have happened in transport

Laura Walters

Moved to Belgium from Canada

Always service minded, very diligent and professional. The goods is well taken care of. The people organizing the relocation/moving is second to none. - Always a pleasure and well coordinated, just as last time.

Benny Keden

Moved to Czech Republic from Sweden

A. G.

Moved to Lao from Switzerland

Professionell und freundlich - Sehr gute Kommunikation und Koordination

S. M.

Moved to Germany from Switzerland

M. C.

Moved to Italy from Poland

S. C.

Moved to Uruguay from Netherlands

J. M.

Moved to Belgium from United States

Sadly, I missed a good feed back with LG international. The service was slow. My personal belongings had arrived to Caucedo (DR) on 6 of juny and I received at my home on July, 30. Many times I had to call to him and I did not receive answer to my questions.

G. R.

Moved to Dominican Republic from Netherlands

Zuerst wurde der Umzug einer anderen Firma zugesprochen und der anderen Firma habe ich mitgeteilt, dass ich einen grossen Tisch habe. Diese Information hatte die Umzugsfirma Gosselin nachher nicht, weil es zu keinem Vorgespräch kam. Am Umzugstag musste dann eine zweite Person organisiert werden, weil nur eine Person den schweren Tisch nicht transportieren hätte können.

V. B.

Moved to Italy from Switzerland

There was a serious misunderstanding regarding the absence of a lift, although clearly ordered. Things were nevertheless quickly solutioned. Also, some crates came empty (probably from another customer) given the impression that our goods were stolen. They were finally retrieved later from the warehouse. Also, despite our goods being very well packed (some clearly marked "Fragile"), several items were damaged probably because of the rude and repeated loadings and un-loadings (from truck to container, and vice versa, and between different warehouses). This needs to be avoided.

E. J.

Moved to Belgium from Belgium

J. R.

Moved to Germany from Switzerland

no - Very good - 10 These people are gold , extraordinary workers - very god , follow up daily to see the progress

M. B.

Moved to Netherlands from Belgium

Excellent moving staff, very friendly, efficient, communicated well to unpack and put items in place, excellent knowledge to reassemble furniture, and very careful at all details. - Excellent service, very efficient, timely, professional, competent, and a big help to perfectly organize all necessary documents.

Guido Gerig

Moved to Switzerland from United States

Antoine was very professional. Excellent service - Exceptional service - Exceptional service from Jacek and his team - In comparison to Gosselin, the service was extremely poor and very disappointing - I would use again

J. M.

Moved to Australia from Poland

R. J. D.

Moved to United Kingdom from United States

Metal lid on my driveway was damaged. This was noted by the driver and the offloading crew. So far, no further information was provided to me.

A. V.

Moved to Belgium from United Kingdom

I would highly recommend ! - The crew was efficient and friendly. I was surprised by how quickly they completed the work! The team also worked well together. - A small confusion about the number of personnel needed on the day of the move but once this was realized, additional support arrived. The moving crew and their packing care & speed was exceptional. The team worked well together. - I appreciated Andrea’s follow-up, I knew that if I had any challenges or questions, he would respond quickly.

Diane Ramirez

Moved to Italy from Germany

Philippe Kridelka

Moved to Belgium from United States

Delivery took 3 months.

A. G.

Moved to Germany from Russia

T. F.

Moved to United States from Italy

In general ok. Although a 40ft. container was advised which in the end was 50% empty. - The quality of packaging is very different from mover to mover. We had plastic cups which cost less than €5 packaged in 5 layers of paper and we had furniture and expensive handbags put and cardboard boxes without any wrapping. This resulted in some damage on mentioned items. Also one piece of furniture was damaged since it was closed wrongly. and there was damage to a new cargo bike. - Moving was ok. Downside is that they don't do unpacking and also do not connect washing machines. Picking up the packing material was arranged well. - General contact with Dominique was very good. It would be very good if Unimove could facilitate shipping of large batteries (for E-bikes and tools). These now all need to left in NL and it is impossible for an individual to have these items shipped. I think Unimove would be in a good position to facilitate this. - See comment above Main issue is that there are some damages during transport/packaging.

C. V. G.

Moved to Australia from Netherlands

J. & E. H.

Moved to Australia from Belgium

M. V.

Moved to United States from Belgium

J. K.

Moved to United States from Germany

E. v. H.

Moved to Belgium from China

R. Z.

Moved to Switzerland from Romania

B. P.

Moved to Belgium from United States

J. E. H.

Moved to Norway from Germany

R. S.

Moved to New Zealand from United Kingdom

Luc Van Damme

Moved to Belgium from United States

Monsieur Antoine était à notre écoute, répondait avec précision à nos questions et avait toujours de très bon conseils. - Équipe très professionnelle, efficace et qui a pris grand soin de nos affaires. - Monsieur Jacek était toujours très réactif à mes questions.

R. A.

Moved to France from Poland

le point problématique était les instructions données à l'équipe concernant le service à l'arrivée et le temps dont ils disposaient. il a fallu une renégociation pour obtenir ce qui me semblait clair dès le début - aucune erreur malgré la complexité des 3 destinations.

N. A.

Moved to France from Morocco

M. R.

Moved to Switzerland from Ethiopia

Great team. - My first move internationally with a moving company. The sale representative (Steven Molloy) was very understanding and patient. - Dominique was very helpful and responded to my questions quickly. - Agnieszka and the team on the ground were very good. - But I am more than happy to recommend Gosselin to my friends/acquaintances. Gosselin did a great job to "distress" the moving process.

O. S.

Moved to Poland from Belgium

Very good, i don't have any issues with them - John has given a seamless service to me. The data gathering process was simple and easy. - I appreciate that he consistently provides proactive updates about my shipment. He also acted extra miles on giving me a solution that helped my relocation. - Please do so. - They packed the items very well, so I didn't encounter many damages. However, they didn't arrive on time.

K. C. S.

Moved to Saudi Arabia from Germany

!ончилто

T. A.

Moved to United States from Russia

Oleksandr Lukin

Moved to Canada from Poland

Again friendly, correct, swift. - Again friendly professionals, impressive tetris in the boxes. Sometimes a lot of paper/cardboard, but better safe than sorry :) - Friendly, correct assessment of volume, nice overview of packing materials and good advice on how to prepare for the packing day. - Nice updates on timeline and coordination. especially controlling the parties which were 'out of hands' (Coleman US) And thx again, we really feel you went the extra mile. We loved your passion at work. - Professional reasons why I cannot share my name, sorry

D. B.

Moved to United States from Belgium

Dear Gosselin Team, absolutely share my recommendations and my appreciation ! Your service and this was my 2nd expereice is one of the top I ever had. Thank you for punctuality, quality, friendly atmosphere and very professional management of our move. Kind Regards, Irek Wojciechowski

Irek Wojciechowski

Moved to Poland from Belgium

Teams on both ends provided excellent professional service and highly recommend both Companies. Many thanks!!

G. B.

Moved to Australia from Netherlands

J'aurais apprecie plus d'ouverture concernant la possibilite de transporter des produits alimentaires depuis le Japon vers la France - Tres efficace. - Une seule frustration : la rigidite de Gosselin / Yokohama System Mover par rapport a la possibilite de transporter des produits alimentaires.

T. A.

Moved to France from Japan

It was great and professional - Service was so great and communication were awesome 👍🏻

Nathan Miraz

Moved to United States from Belgium

No communication between Italian service coordinator and drivers (lack of coordinates of delivery place, no English speaking in case the Italian team was informed that I wont't be able to be on place of delivery, instead of me were person speaking English) - For the Polish part of my move it was organised perfectly.

R. C.

Moved to Italy from Poland

D. A.

Moved to Ireland from Poland

O. N.

Moved to Poland from Switzerland

Andrea Cardelli was very professional, kind, precise and quick to respond to our needs - From the first contact we were pleasantly surprised by the kindness, professionalism, availability and humanity of Mrs. Ileana Bonfardeci and then continued with the coordination of Mr. Andrea Cardelli carried out with precision, professionalism and continuous updates on our transfer - The delivery was made by three very young boys, the oldest of whom was 19 years old, who didn't even know the bed existed or that it had to be assembled by them.

Vilma Naci

Moved to Iceland from Italy

N. M.

Moved to France from Bulgaria

Dropped the ball on the final step but happy overall. - Good service and communication but the unpacking staff did not unrap any of the furniture and did not assemble the dining table as they could not find the screws and connectors.

Daniel Hambides

Moved to United States from Netherlands

Reviews

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