Reviews
What customers say about us
9.1
1407 reviews
10
27 June 2024
Can you please share my first name, but not surname please. Thank you - Throughout our communications, the Gosselin representative has demonstrated excellent customer service by providing timely responses, clear clarifications, and helpful guidance. Compared to other moving companies, Gosselin stands out, and we are pleased to have chosen you. I trust that the relocation will proceed smoothly until the end.
9
26 June 2024
Despite the extra time required by the Australian customs OSS did all within their field of control to handle it
P. o. d. B.
8
26 June 2024
Service was good, although the container only arrived at the warehouse around 1.5 hours after the time that was communicated. - See comments above regarding shipment route. - Clear communication and proactive follow-up with both client and local partner. - Not "very good" due to the time it took for shipping to be completed - I believe the route could have been rationalised.
M. H.
8
26 June 2024
Very happy with the crew but they were not enough for the packing days. They promised wall damages will be fixes. We are looking for that... Overall, good team, nice and smily people. - Good but one of the crew members made a lot of damages on the stair walls. Only one of the 7 made 90% of the damages. - Crew was Great and nice but not enough people for the task. - I put fair, but I do not know, I had no one from sales to talk to...
9
26 June 2024
G. V. D. M.
9
25 June 2024
A. B.
10
25 June 2024
A. w. c. A. V. N.
9
25 June 2024
P. W.
10
25 June 2024
R. S. J.
8
24 June 2024
A. A.
9
21 June 2024
J. N.
7
19 June 2024
L. M.
10
14 June 2024
Upon arrival at our residence, Grace Removals immediately realized that their truck was too heavy to navigate to the top where our garage was located. Consequently, they promptly arranged for a smaller truck to be dispatched from a location nearly two hours away. The team efficiently transferred the items from the large truck to the smaller one and successfully reached the garage, unloading all belongings flawlessly. Their professionalism and dedication to the task at hand were truly commendable. - Maaike consistently provides us with timely updates on the progress of our shipments. Extremely professional! - I was kept informed throughout the entire process, from the initial stages to the final delivery. The companies provided guidance every step of the way, resulting in a highly satisfying experience.
Chi Lee
8
11 June 2024
Guys at origin were great but I have a suggestion/complain about the process of the inventory: it's not detailed enough. In our case (just deliver the boxes) it would have been massively important to have a detailed inventory (ie with the content of each box) to speed up the checks (for insurance) and/or to find items quickly. An example: one box labelled "Pans/Kitchen" did not contain anything related to Pans or Kitchen items but contained one important (and insured) item. If possible think about how to "snapshot" the content of each box in a digital inventory for the customer to use at destination.
M. M.
10
10 June 2024
P. D.
9
6 June 2024
E. S. C.
10
6 June 2024
Dépendra aussi de la facture finale - Comme a l’origine, félicitations - Les déménageurs étaient remarquables, ponctuel, efficace, très polis, très expérimentés, disons parfait. - Visite virtuelle De ce fait sous-estimée le volume et le travail - Très clair, disponible. - Avec plaisir
9
5 June 2024
Nicky Van Loon and Dominique Dedeurwaerder were very professional and very pleasant to work with. Would highly recommend them. - Professional and very kind.
S. R.
8
5 June 2024
Many delays, delivery personal not efficient and impolite.
C. V. S.
10
3 June 2024
J. B.
8
30 May 2024
S. S.
10
30 May 2024
Sehr kompetent und konnte Fragen sehr schnell beantworten.
N. W.
9
29 May 2024
We booked with our freight forwarder in the USA. Gosselin took over the shipment at Antwerp. - Gilbert Huygens leadership and organization skills were excellent.
Patrick Ross
9
28 May 2024
M. V. d. B.
10
27 May 2024
T. V.
10
26 May 2024
D. B.
9
24 May 2024
I have to say that I am not sure if the miscommunication was more related to my place of work or from World Wide Movers. Anyway. I needed specific documents for import which I partly did not have. It would be better to know the requirements before sending the goods. The people driving the truck and doing the actual delivery were very good.
L. I.
10
23 May 2024
Please keep the way you do your excellent service! - The same as for your Service Coordinator. Excellent staff! - Polite and eager to help, with quick and smart responses to all our questions during the process. It was a pleasure to work with her.
9
21 May 2024
Jill was very proactive and always available to answer questions. Very professional handling. - You may only use my initials. - / - Move One needs to be more proactive in terms of keeping the client informed of the status of the shipment. I only received (partial) info after inquiring. - Very glad with communications and packing. - Olivier did a good job in preparing the fill, although we never discussed the option of increasing the volume of the air shipment - this was presented as a factual limit whereas colleauges tell me they had more air shippent volume.
M. H.
10
21 May 2024
Agnieszka showed high levels of service and professionalism always available and helpful in any need. She made the move process much easier and smooth.
Omri Baitner
10
21 May 2024
R. C.
10
20 May 2024
Jason Nicholas REPCHAK
10
16 May 2024
M. B.
8
15 May 2024
Packing was very fast with one staff member but when unpacking it turned out it was messy. Some things were not packed but as a whole wrapped in paper. Labelling on boxes was general, so we had to open all boxes to find what we were looking for. When we moved from Belgium to Australia with Gosselin, job was very well done.
C. H.
10
15 May 2024
Stanislav Shchelokov
9
14 May 2024
Contrary to our instructions and repeated advice during the move, they packed goods that should not move. They also packed with soft material goods that had to be packed in hard material ex. hand painted lampshade of high value that should be packed carrefully in a hard pack and as a consequence it was seriously dammaged - Flexible, easy to contact, friendly, efficient
9
13 May 2024
Very hard to get in contact with the Brisbane branch from Grace, or to get updates about the customs clearance and when delivery in Canberra was scheduled. The Canberra branch from Grace however was great to deal with and very helpful.
M. S.
9
13 May 2024
M. A.
10
10 May 2024
My overall experience with the move was great. From beginning to end the customer service I’m Italy and Canada were above and beyond. I would also like to acknowledge the professionalism of both the packers in Rome and the gentlemen who delivered my items I’m Toronto. Both crews were excellent. - Excellent customer service. Always available to answer all my questions. The delivery crew was punctual, polite and courteous. - Excellent customer service. Very professional, polite and always available to help including the packing crew in Rome.
S. M.
9
7 May 2024
J. K.
10
7 May 2024
S. B.
10
7 May 2024
E. K.
7
6 May 2024
J. R.
9
6 May 2024
All the items are intact, well organized, good communication. The duration between receiving the items and delivery is quite long. - They put extra efforts for me. - They worked very carefully. - Arjan was very attentive. It was a big move for me from Paris to Charlottesville, Virginia. He organized it well with estimation.
P. M.
8
4 May 2024
Siarhei Padalitski
9
2 May 2024
Contrairement à l'autre prestataire identifié par Danone, la personne qui s'est occupée de la visite technique a pris le temps de visiter la maison, et de noter les biens à déménager. - L'emballage des biens a été réalisé de façon très professionnelle et en temps record. Une légère frustration par rapport aux informations "contradictoires" fournies quant au timing d'expedition. Lors de la visite technique, il nous a été indiqué que le déménagement avion arriverait sous 15 jours environ. Lors du déménagement, nous avons été mis en garde sur le fait d'anticiper un mois pour la livraison - avec un impact sur ce que nous avons pu emmener. In fine, le déménagement est arrivé à peine 8 jours après notre arrivée en France... 2eme point d'interrogation : il était clair que la société ne voulait prendre aucun risque concernant l'importation de denrées alimentaires - alors que le format standard de la packing list mentionne clairement les produits alimentaires. Nous avons perdu une opportunité importante. - Seul le déménagement avion a été livré à ce jour - tout était parfait. A confirmer à la livraison du déménagement bateau.
T. A.
10
2 May 2024
F. J.
10
1 May 2024
La bristish team était également ponctuelle Bon déballage Et remontage du mobilier Très satisfaite - Très bonne équipe dynamique souriant et professionnel et ponctuel Tout a été bien enveloppé À recommander
A. L.
9
30 April 2024
Dominique assisted me properly with coordinating the move process. However, I would have expected a more pro-active approach with regards to keeping me updated or providing essential information on the move, as this was mostly initiated by myself. - Very good service. Good quality, easy process, professional support and fair pricing. I will definitely recommend to others.
J. S.
9
29 April 2024
Vakmannen, harde werkers! - Goederen waren lang onderweg. Werkmannen van Gosselin zijn vakmensen! De ophaling van de goederen is zeer goed verlopen! - Zeer attent en steeds beschikbaar - Firma regelt alles tot in de puntjes, mensen die de goederen komen ophalen zijn echte vakmannen! Firma steeds bereikbaar, goed contact bij vragen!
Rita Steerteghem
8
29 April 2024
Relatively smooth move overseas. Would definitely recommend. - The dispatch team was not informed of the earlier mentioned availabilities and rescheduled the delivery without communicatin. - No remarks on the pick-up at all. More support during the completion of the paperwork would be appreciated. - Friendly and supportive person, great! - Strange to be communicating in both English and Dutch with the same person. Also regrett the confusion about place on the vessel compared to earlier communication with sales representative.
A. E.
9
29 April 2024
Sabrina was outstanding and extremely helpful...
F. & A. C. P. N.
10
28 April 2024
N. D.
10
26 April 2024
P. G.
9
24 April 2024
Ich werde ihre Firma gerne weiter empfehlen - Leute waren nett und hilfsbereit. Zwei Möbelstücke würden beschädigt und ein ceramic Teller zerbrochen. - Gemäss separatem email - - Ich war sehr enttäuscht dass alles so langsam ging obwohl ich schon von den USA die Spedition eingeleitet hatte da ich nur für 2 Wochen in der Schweiz sein konnte. Oft wurden meineTelefonanrufe nicht beantwortet und mir auch nicht zurück gerufen. Ich war nur für 2 Wochen in der Schweiz und musste persönlich in ihr Büro kommen um die Papiere zu unterschreiben (6 Stunden mit Öffentlichen Verkehrsmitteln!) Da niemand dort die Unterlagen via computer schicken konnte und es unmöglich gewesen wäre das per Post in nützlicher Zeit zu erledigen. Das war ein unnötiger Stress und Zeitverlust! - Massimo Calabrese ist sehr gut informiert, hilfreich und hat mir sehr geholfen mit seinem Wissen und den schnellen Antworten! Er ist sehr höflich und optimistisch und hat immer sofort auf meine E-Mail geantwortet. Vielen Dank!!
K. K.
10
24 April 2024
Definitely will recommend Gosselin to all our friends and will use your services again if we need. Thank you very much for everything that you have done for making our relocation smooth! - Everything was perfect - Team was absolutely incredible - very fast, accurate and careful - Andreea is absolutely awesome person. She organised everything on highly professional level. Andreea handled all our pains and concerns and she answered fast and clear.
9
23 April 2024
T. A.
10
22 April 2024
D. K.
10
19 April 2024
Olga was extremely cooperative, asked all necessary questions, guided me through the process and answered to all my e-mails quickly and fully. - Excellent! Quickly, right in time, boxes weren’t damaged. - 20 boxes were moved out in 10 minutes, I was pleasantly shocked! - Will definitely recommend to everyone
8
17 April 2024
Micheline Vermeulen
9
16 April 2024
To mention some uncertainties on the arrival date of the ship and delivery date
Manuel Ancillotti
8
15 April 2024
Some of the boxes didn't have a numbers and some of the packaging was not strong enough and ripped open during transit.
L. V.
8
15 April 2024
Roland Steininger
7
29 March 2024
Les demenageurs étaient trés efficaces, un bon suivi de notre interlocuteur, la reception de nos biens parfaites, le seul bemol, est le delai, un peu long.
Aurelia Sayad
10
29 March 2024
Maaike has been very helpful and attentive throughout my moving process, providing regular updates on the progress of my shipments and delivery. Has been a very pleasant and friendly person to communicate with! - Arjan was very responsive and helpful in explaining the terms of the shipment and delivery, and provided thorough and additional clarifications when requested. Very happy with our communication and professionalism throughout the process. - Very happy with the delivery arrangements and communication by the company. Neofytos was fast to respond to any requests / questions asked and as soon as the shipment arrived in Cyprus he immediately informed me and arranged the shipments' delivery - in record time - to my new place of residence.
I. K.
9
28 March 2024
Very communicative, helpful, friendly, professional.
J. T.
9
27 March 2024
D. D.
9
25 March 2024
Laurent-Nicolas Siat
8
25 March 2024
M. L.
9
25 March 2024
Martine Perroud-van Exter
9
22 March 2024
M. K.
Moved to
Peru
from
Japan
10
22 March 2024
H. a. H.
10
21 March 2024
R. E.
10
21 March 2024
Amazing! - Super! They took very good care about my precious goods. Which everyone will appreciate. - They've send the sea container to my house. I had to call a towing company to be able to unload the car that was inside of it. Communication with Nobel was not as friendly and smooth as you would expect from a company that takes care of you beloved items.
R. V.
9
21 March 2024
J. C.
9
21 March 2024
Donata Bauer
8
20 March 2024
Generally I was pleased with the very good service; perhaps a bit on the expensive side though and two items were slightly damaged upon arrival. The container took a long time (four months) to arrive.
O. F.
9
20 March 2024
minor observations: 1. two items were forgotten to be loaded. 2. less wrapping material could be used for non-breakable and non-fragile material. - The assembling of the furniture could have been done with more care and eye for detail.
D. D.
9
19 March 2024
J. H.
10
19 March 2024
L. A. M.
Be smart. Move with your smartphone.
Ask for a guided virtual survey. Capture the volume of your household goods with your smartphone. A Gosselin colleague will assist you in the process.