Reviews

As mentioned above, it was a minimal move of limited items, not sure how relevant this is for Gosselin as a moving company. - Although it was just a small move of 4 boxes, the communication, response and process went well and smooth.

M. K. Y.

Moved to Hong Kong from Belgium

Excellent all round. Great experience. - Shame there isn't a higher rating, they were just excellent. On time, efficient and very focused on quality of unpacking, reassembly and tidying up. The team lead is a credit to the company. - Amazing, packed everything with speed and efficiency. - Very good, was clear in his explanations and articulation of the process. - Highly responsive and customer centric.

S. B.

Moved to Spain from Switzerland

C. T.

Moved to South Africa from Belgium

I. S.

Moved to Georgia from Switzerland

Need to tell customer about destination fees which are considerable. In my case these fees were almost 30% on top of the origination fees

B. M.

Moved to United States from Italy

M. v. d. W. U. I. B. S.

Moved to Italy from Belgium

UPM Pakistan did an outstanding job, excellent and highly professional packing including the overall handling of my shipment in Pakistan. - The crew that delivered my shipment also did an excellent job. The men were very helpful and considered all my wishes.

S. E.

Moved to Poland from Pakistan

M. O.

Moved to Spain from Kenya

M. G.

Moved to Switzerland from Switzerland

Thanks a lot for this very efficient relocation!

M. L.

Moved to Belgium from France

J. J.

Moved to Switzerland from Switzerland

But the traffic was not considered and no pre-visit of the storage location was done to better be prepared. It was all a bit rushed. - I think 30 days to claim any damage is too short when you have vacation planned right after the move.

M. B.

Moved to Czech Republic from Austria

Excellent

S. G. D. S.

Moved to Moldova, Republic Of from Switzerland

K. L.

Moved to Saudi Arabia from France

J. R.

Moved to Ireland from Poland

J. D.

Moved to Belgium from Panama

AEBELE BV

Moved to United Arab Emirates from Belgium

Francis Bartholomeeussen

Moved to United States from Belgium

Le déménagement a été effectué alors que le pays était en guerre et que Tel Aviv était la cible de tirs de roquettes / missiles. Malgré une situation très tendue, l'équipe de déménageurs était présente et a fait du très bon travail : bonne organisation, professionalisme dans l'emballage. Cela doit absolument être souligné. D'autre part, le patron d'Ocean suivait de près le déménagement et a rendu visite lors de l'emballage. Vraie communication avec Ocean, société très réactive. Une remarque : je constate que les cartons étaient moins épais et de moins bonne qualité que lors de mon précédent déménagement. Comparaison possible également avec déménagement que j'ai fait le 19 août de mon pied à terre à Bruxelles vers mon nouvel appartement. - Je crois comprendre qu'il s'agit de la fiche technique éffectuée lors de l'évaluation du volume. Le commercial qui est venu à la maison était professionnel et consciencieux. Il a fait une fiche technique claire. Il y a eu ensuite une autre fiche technique moins claire ne correspondant pas au déménagement. Tout s'est néanmoins réglé après quelques échanges de messages. - Très bon travail. Equipe professionnelle et travaillant de façon organisée et courageuse, à un rythme soutenu, sans perte de temps. Impressionnant. - Excellente expérience. - Oui, mais je souhaiterais que mon nom entier ne figure pas.

E. R.

Moved to Belgium from Israel

M. S.

Moved to United States from Belgium

B. A.

Moved to China from Belgium

M. S.

Moved to France from Switzerland

Gauthier Vanderlinden

Moved to Belgium from Germany

Only one person was sent at the pick up location with no packing material or packing experience. We had to buy the material and pack the goods on our own. Also the person was supportive but he was not familiar with France. He did not speak either french or english. Very difficult to communicate. The appointment was between 10 am to 2 pm. He arrived at 3 pm. - The response from Bert was good. However, the coordination with the France team could have been better.

S. B.

Moved to Netherlands from France

C. G.

Moved to United States from France

A. H.

Moved to Germany from Poland

B. K.

Moved to Czech Republic from Slovakia

R. O. D.

Moved to Portugal from Belgium

Sehr gut. War gezielt und nicht zu lange. - Sehr gut. Ging zügig und kamen pünktlich - 10. War nicht mein erstes Mal mit Gosselin. Immer gute Erfahrungen gemacht - Lieber nicht - Sehr gut, v.a. die Flexibiltät der Lieferdaten kam mir organisatorisch sehr entgegen.

T. D. G.

Moved to Switzerland from Turkey

Quick contact by mail/phone, every step of the move process was well organised

A. o. m.

Moved to Poland from Poland

R. M.

Moved to Bahrain from Germany

Communication and availability very good . - No issues , maybe a little bit more communication about the move would be better . Everything went OK , but as customer you don’t see the plan they have . - Very friendly and helpful - No sales person involved in this move as far as I know

Hans Vanheuverzwyn

Moved to Belgium from United States

H. M.

Moved to United States from Congo

S. G.

Moved to Ukraine from Austria

S. H.

Moved to Ireland from United Kingdom

slow start, okay communication but excellent moving team when unloading and moving in - suggestion to change of BoL was a waste of time, not necessary - She was not taking initiative in the beginning. I had to move things along. Overall, it went fine.

A. K.

Moved to Netherlands from Nigeria

C. U.

Moved to Italy from Lithuania

Caterina Urzi

Moved to Italy from Lithuania

P. A. K.

Moved to France from Switzerland

K. L.

Moved to Belgium from Belgium

K. G. B.

Moved to Iceland from France

M. L.

Moved to Belgium from Belgium

E. F.

Moved to Germany from Belgium

Michel Grethen

Moved to Luxembourg from Poland

Javier Nino-Perez

Moved to Ethiopia from Belgium

I am thankful we got the pro team at origin and destination and not a seasonal team; It makes a big difference for me - team itself was good (not perfect as some of my items have been just piled without any protection inside boxes ) but communication with aires wasn't the best and first , it became easier later on in the process. Most of all I deplore the poor quality of the material at origin. I have moved quite a few times , internationally, and this is the first I see boxes so thin and not sturdy at all. This is a way to save money of course but it doesn't bring a feeling of safety for my belongings. Except for the wardrobes, boxes were mainly single wall card box. At arrival you can see boxes are either ripped , burst or distorted. Obviously not sturdy enough to be piled during a sea shipment travel. Also at the bottom of wardrobes there were a lot of cushions, small boxes etc, the long dresses and coats came out crimpled. Which I believe is not the purpose when wardrobes are used. As consequences , some of the dresses and coats have now to go to the pressing. extra cost for me. - they helped efficiently and were nice to work with, I really appreciated them being on time - I need to make a difference between the people and the company. Interactions with move coordinator, and team (Gosselin at destination) was very efficient and pleasant. this is a 8 or 9 over 10 I would add the exact same remarks I made here above regarding the materials. In the past we have been in touch with some of your competitors using better material; adding for example very strong cardbox corner when wrapping the furniture, using less paper and tape but higher quality boxes. My overall feeling is that the people are pro but money is drastically saved on the quality of the tools furnished to the good team you have. Even with he best team they can't do miracles with poor quality materials.

M. G.

Moved to Belgium from United States

S. W.

Moved to Georgia from Algeria

Sehr zuvorkommend und professionell! - Wir hatten 4 Umzugsberater gleichzeitig in unserem Haus. Die waren alle gut. - Für den Umzug des Klaviers schien mir die Crew nicht genügend instruiert. Sonst war es aber ok, es gab nur ein paar wenige Packungsbedingte Schäden.

M. B.

Moved to Switzerland from Cambodia

A. L.

Moved to Germany from Belgium

H. R.

Moved to Belgium from Belgium

H. K.

Moved to United States from United Kingdom

Excellent and friendly staff - both in Brussels and in Berlin

K. O.

Moved to Germany from Belgium

S. M. O.

Moved to United States from Ireland

O. P. M.

Moved to United States from Ireland

The packers were excellent and very detailed oriented. They listened to my needs and did exactly what I asked for. The representative in Algeria was mostly absent and hardly replied to emails. This could be improved. - Excellent with very nice and professional staff. - The unpackers were very polite, on time and helpful. Excellent service. - Reto was very helpful throughout the process. I would have liked to be informed more regularly about the status of the shipment. - I would recommend Gosselin for their professional services and their excellent client support. The packing was very well done and nothing was lost of broken.

Rania Bikhazi

Moved to Hungary from Algeria

N. F.

Moved to Germany from Switzerland

First representative made an excessive quote, maintaining a high quote even the second time round. Appreciated the option to have a second moving company come in for another more reasonable quote

K. R.

Moved to United States from Morocco

Jean--Luc Bodson

Moved to Belgium from Israel

Olivier Danenberg

Moved to Austria from Belgium

A. R.

Moved to Switzerland from Switzerland

A. V.

Moved to United States from Belgium

G. D.

Moved to Germany from Belgium

L. O. / A. B.

Moved to Italy from India

B. J.

Moved to United States from Netherlands

J. L.

Moved to United States from Belgium

Jean--Luc Bodson

Moved to Belgium from Belgium

The company had transloaded our household goods from the container into a truck and a van without us being witness of this process (breaking the seal). They arrived only at 10.00 at our location. Some of the boxes were damaged from the transloading. The team leader decided to first unload both vehicles and then to start unpacking our goods. Only 2 of the 5 people were skilled to assemble our goods. - The service in Ankara was outstanding, but the performance by the subcontractor in Washington was poor. Several of our items were damaged or broken. - Very professional, hard working

B. V.

Moved to United States from Turkey

very satisfied - For professional reasons, I prefer to stay anonymous - thank you for your understanding.

C. F. A.

Moved to Italy from Liechtenstein

Philippe Kridelka

Moved to Belgium from Belgium

C. M.

Moved to United Arab Emirates from United Kingdom

Philippe Kridelka

Moved to Belgium from Belgium

A. D. B.

Moved to Belgium from Mexico

Pour des raisons professionnelles, nous n'avons pas le droit de publier des commentaires, merci de votre compréhension.

F. J. M. D.

Moved to United Kingdom from Switzerland

Several extra delays were experienced The route made no sense : our stuff got in through Houston, very close to our final destination, but went all the way to LA to stay there for weeks (waiting for a full truck …) to then come back all the way to Texas. I was pregnant and did not get my baby stuff in time. The team was very responsive by email though and nice. - Very easy communication Initially Did not transmit to the local FR moving team the most up to date Destination City and Mover Name but was fast to correct it afterwards. - Did not have the most up to date destination city and Mover Name but were fast to correct it - Excellent overall Did not explain well that the moving crew was gonna bring boxes and repack everything

P. G. B.

Moved to United States from France

Julien de Fraipont

Moved to Belgium from Belgium

it was all positive with the exception of the discussion on extra charges for Italy, which was however partially resolved. I did not appreciate that the overall charges were not fully transparent from the outset. - really great team. professional, courteous and fast - extremely professional team. super organized

E. C.

Moved to Italy from Belgium

J. D. f.

Moved to Canada from Belgium

Just the right amount of e-mail communication. Prompt replies (by me and him on my follow-up questions). Check a few days before arrival of crew. Pleasant surprise stuff had arrived in Sofia and could be unloaded just as I had arrived. - To be honest - I don´t really remember (quite a while ago). But definitely OK (went through the appartment, had evaluation, went over what is fragile and not, need for outside lift etc...) - I had fun with the crew and spent 1,5 intensive days with them. I put ´´good´´ as I believe the work would have been easier or more convinient if on day one the crew would have consisted of more than 2 persons (a hell of a job with just 2 people). On the second day, there was numeric reinforcement. - More crew on the first day, making the second day a very short one (just final cleansing). Appreciated the interaction and mutual understanding (for instance: let´s stop tonight, as I can´t unpack more; leaving us some days to unpack and put aside in more manageable tempo. And then crew members dropped by to pick up some remaining empty boxes and more. Very convinient and nice customer oriented approach. - 10 on Bulgarian side; 09 on Belgian side (too small crew on day) - Share it with your crew. Me and social media, no, that´s not a good match.

P. L.

Moved to Bulgaria from Belgium

Es war alles in allem in Ordnung. Manchmal sehr viel Emailverkehr (redundantes hin- und hersenden von Dokumenten), aber so ein Transport ist ja auch komplex und verlangt Geduld von Seite des Klienten. Es wäre schön gewesen, noch mehr über die Route des Containers aufgeklärt zu werden, wir haben jedoch alle angefragten Informationen jeweils von CS Laos oder Gosselin erhalten. - Sehr viel Packmaterial verwendet, aber besser mehr als zu wenig! - Vor Emilie hat und vor allem Hr Simon Erdmann betreut, alles ok, viele lange Emails, bitte kürzen ;-)

A. R.

Moved to Switzerland from Lao

C. W.

Moved to United States from France

A. B.

Moved to United Arab Emirates from Belgium

N. B.

Moved to United Kingdom from France

G. M.

Moved to Belgium from Switzerland

the items were extremely well packed, some of them contained jts one small thing in a big box full of paper. the marking outside the boxes were unclear, we did not know in which language were written, which made difficult the distribution of the boxes while taken all out of the container. in general well, just these small items that can be easily solved in furture movings - ALL good, all staff were very helpful. Juts in the morning we started a bit slow and we managed to take all off the container by noon, which was extremely appreciated

P. A.

Moved to Peru from Switzerland

All good, well informed and arrived on given time. - All good.

T. S.

Moved to Netherlands from Finland

R. E.

Moved to Ireland from Switzerland

the move-out and move-in went smooth. The total duration was much longer than expected. - Move-in went smooth and I was helped very well by the movers. - Packed everything suitably and quickly. Process went smooth and everything was celar. - No comment as I was not involved with the sales representative. - She answered all my questions very well and helped me throughout the process.

J. F.

Moved to Australia from Netherlands

K. D. M.

Moved to Spain from Switzerland

Sehr professionell, effizient und zuvorkommend.

D. S.

Moved to Germany from Switzerland

Very good people. Fast and polite and knowledgable!! - Very professional and accurate! - Very kind and professional. Good with communication. - Again, the guys were fantastic! Very satisfied! One thing is I wish the port would have emailed me instead of calling because I did not get the messages occurring in a few that I could have avoided.

C. V.

Moved to United States from Luxembourg

H. C.

Moved to United States from Turkey

S. S.

Moved to Australia from France

The timeframe for inspection of possible damages after delivery is very short. It is simply impossible to check more than 200 boxes in two days to see if nothing is damaged. While unpacking a few days later, we discovered that two (expensive) lamp shades were also damaged because they were crammed with too many other - heavy - items in boxes, but it was too late to make a claim for compensation. It is true that we could have asked to unpack all boxes but that would not have been realistic and there was not much willingness (see point above). The markings on the boxes were also unclear (on the boxes with lamp shades it was mentioned that they contain "toys"), so it was not possible to do a quick check of fragile items. - It was positive that the services at destination were done (partly) by the same team as the one at origin in Sweden. We were not very satisfied by the helpers from Ghent (Schollaert), who made some damages to the walls while carrying goods inside (and tried to convince me not to make a note on the delivery document because "it will be not be of use anyway"), and constantly made the impression that they would like to leave instead of proactively unpacking items. - Friendly and efficient, though some items were broken or damaged, which is perhaps inevitable with a large international move.

B. V. B.

Moved to Belgium from Sweden

B. L.

Moved to Portugal from Belgium

Absolutely brilliant service, would definitely recommend!

M. S.

Moved to Cayman Islands from United Kingdom

P. T.

Moved to United Kingdom from Belgium

Beaucoup trop de changements de la date de livraison

Nicolas Stavridis

Moved to France from Greece

A. T.

Moved to Bosnia And Herzegovina from Italy

Verspätung des Umzugs wurde nicht kommuniziert. - Sehr gut organisiert, aber an den Umzugstagen nicht einfach zu erreichen.

B. S. F.

Moved to Switzerland from Austria

Stephanie Fraser

Moved to United States from United Kingdom

Reviews

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