Reviews

T. V.

Moved to Hong Kong from Switzerland

Dominika Gorzynska

Moved to Canada from Poland

Quick, nice, polite, clear - Overall, very good service. Just one question: a colleague who left Switzerland one month after me, received her goods the week before... I do understand, thanks to the professional answers and explanation from Ms. Emilie Bettis Cosson, that shipping is not “a linear science” and to join two dots sometime you have to go through other hubs. But the big-time difference (almost six weeks) between my colleague’s stuff transport and mine, surprised me. But again, overall very satisfied. - I definitely prefer NOTto share my personal data.

M. G.

Moved to Kenya from Switzerland

H. B.

Moved to Israel from Germany

Kris Lusk

Moved to United States from United States

Concierge Stejarii

Moved to Romania from Romania

I have already given feedback on the organization on the 2 packing days

R. M.

Moved to New Zealand from Germany

Very pleased with Gosselin's service. We did have to submit a claim for a missing chair, but Rasa and team patiently and professionally got us through the claim process. - Rasa was amazing to work with, was extremely flexible in accommodating our requested dates, and responsive to answering all our questions and concerns. - This was a smooth and seamless process. The sales representative was very knowledgeable and expertly walked me through the survey process.

C. R.

Moved to United Kingdom from Germany

Fast and professional. The only minor comment we can give is about the list of items in the inventaris and on the boxes, which was a bit vague and inaccurate (for instance on clothes boxes it said bags, or on personal hygien stuff, shampoos and so on, it said cleaning products, and all furniture were written as cupboards) which made it a little more complicated to assign the boxes to the right room upon arrival to open all and move in. But it all went well, so it is really a minor comment for improvement. - Very good service, almost everything arrived in perfect state. - Very helpful, responsive and ready to assist and explain all the steps. - Estimation of cubic metre was not too accurate as we took less items than planned but occupied more cubic metres.

H. D.

Moved to Turkey from Belgium

Vijay Dane

Moved to India from Netherlands

He was extremely helpful and professional, also being very helpful to adapt to my situation and patient until I finalized the move details - The crew led by Mr Mircea Alexe and the move coordinator Daniel Turcanu were extremely professional, very caring attitude, attention to details. They went the extra mile to advice me on the import documents needed, to help talking with the concierge on the move day, and to pack all items with extra care. - Emilie was very professional in handling the move matters, and everything went on as per the process. I would have appreciated a bit more responsiveness in preparing the move, and I know for next time that the Swiss agency should fully handle the parking talks with the concierge in advance of the packing day (it proved more troublesome than I thought, despite the building having a court suitable for the parking of moving trucks - but with me and the moving crew we finally handled how to park the cars on the packing day).

Anca Gruita

Moved to Romania from Switzerland

S. G.

Moved to Netherlands from Belgium

Highly satisfactory!

Dafina Gercheva

Moved to Bulgaria from Slovakia

Thomas Jenatsch

Moved to Congo from Israel

Christian Détraz

Moved to Switzerland from United States

J. V. S.

Moved to Switzerland from Czech Republic

B. G.

Moved to United States from Belgium

Dominique Vvietti-Letoille

Moved to France from Dominican Republic

Quite a few misunderstandings around what goes where - and a few of my things were thrown away due to a misunderstanding. team should courage every damage to be photographed to insert smooth insurance claim processes - Piano was not packed very well, no thought was given as to how the piano is going to reach from the truck into the apartment. The local company had to prepare it for transport within the building.

C. B.

Moved to United States from Switzerland

Die Firma Homebound ist in alle Bereiche ausgezeichnet !

Eros Robbiani

Moved to Germany from Bangladesh

informative and professional

Greta Ellmers

Moved to United States from Poland

Really pleased - communicative teams, always responsive, no hidden fees / additional charges - Efficient and very polite people - Always very responsive and helped me with any query I had - Please do hide my last name

Camille Dykmans

Moved to Canada from Belgium

Same crew as above - Excellent crew , efficient and very nice team. Our possessions were in safe hands. - Proactive and very clear communication

Marc t Hart

Moved to Belgium from Netherlands

Rasa was very pleasant and efficient. Good following ups and fast response time. Great Job!

B. M.

Moved to Poland from Germany

The only setback was that the shipment took 6 months to arrive

P. O.

Moved to Netherlands from Kenya

S. R.

Moved to United Kingdom from United Kingdom

L. N.

Moved to Rwanda from Belgium

C. O.

Moved to South Africa from Belgium

S. V. d. H.

Moved to Colombia from Albania

J. L. V.

Moved to Nepal from Belgium

C. W.

Moved to Indonesia from Brazil

J'ai apprécié la rapidité dont elle a traité mes demandes par e-mail ainsi que sa disponibilité - Ils étaient très pressés, on fait le déménagement très rapidement ce qui a provoqué quelques dégât sur mes biens. Cependant, la personne qui s'occupait de gérer l'arrivée des cartons et de surveiller que le déménagement se passe bien était professionnel et j'ai apprécié cela. - Je n'ai pas déménagé depuis la Suisse mais depuis Berlin. J'ai trouvé les déménageurs sympas.Ils ont fait en sorte de réduire le nombre de cartons en essayant au maximum de les remplir pour gagner de la place car je leur ai dit que j'avais déjà atteint la limite lors de mon déménagement depuis la Suisse.

N. B.

Moved to Turkey from Switzerland

She provided extremely effective and polite support - Please make sure that all persons involved are trained and apply OSH measures (and, especially in developing countries, of course have social security coverage even if they are casual workers).

A. K.

Moved to Switzerland from Rwanda

X. W.

Moved to France from China

D. N. d. D.

Moved to Spain from Austria

Leider gab es am Ankuftsort einige Schaden. - FYI Sie hat Ihre Stelle neu während meinem Umzug übernommen. Aber der früherer Kollege war auch ganz gut

V. H.

Moved to Myanmar from Tanzania

Radoslava Ullinska

Moved to Botswana from Belgium

G. D.

Moved to Malawi from Belgium

M. M.

Moved to Belgium from Belgium

Thomas Marteau

Moved to Mexico from Belgium

A. P.

Moved to Chile from Netherlands

C. B.

Moved to Portugal from Belgium

T. M.

Moved to Nepal from Belgium

Christina Rasschaert

Moved to Belgium from Germany

Die Leistung des Umzugsbesichtigers war sehr gut. Das Problem im Besichtungsprozess ist, dass wir das Prozedere 4-mal machen mussten. Gosselin kann natürlich nichts dafür.

J. P.

Moved to Kenya from Switzerland

Pierre Kemula

Moved to Belgium from Germany

D. B.

Moved to Belgium from Ukraine

I prefer not to be mentioned, but nevertheless appreciated your services a lot

P. O.

Moved to Thailand from Switzerland

Zhe Chen

Moved to Poland from Poland

Very good but the packing time took 4 days which usually took 2 in previous origin service. But everything was really well packed.

M. J. H. G.

Moved to Ghana from India

The delivery took place 1 month later than expected

M. Y.

Moved to United Arab Emirates from France

Eka is very good but needs to improve her English for dealing with international clients. At times, it was difficult to understand her emails. - The pack out was seamless. GOSSELIN was professional in handling mishaps. Investing some time with partners at destinations to get a clear checklist of requirements/documents will improve the service. - Destination partner did not communicate required documents in a timely manner, which resulted in significant delays and inconvenience.

O. S.

Moved to Spain from Georgia

B. V. L.

Moved to Congo from United States

Excellent. Friendly and efficent packaging staff. - All fine. However, there has been a misunderstanding on our side at the beginning. We supposed that the packaging date at our home in Switzerland more than a month prior to our departure date would speed up the move and enable an earlier delivery in the destination country. This was a false assumption because the goods could only be shipped once the visa and the permits had been received in the destination country. Please make sure that it is cleary understood by your next customer. - All fine. When setting the delivery date, we had to insist with the local service provider on a specific date that we had announced well in advance because the local company wanted to change the date at very short notice. However, this was not possible due to our own absences. - All fine. Very good, close and continuous support.

S. Z.

Moved to Colombia from Switzerland

A. G.

Moved to Turkey from Switzerland

P. D.

Moved to United Kingdom from Belgium

P. S.

Moved to France from United States

For Yangon, I would also recommend AGS as a potential local agent

D. C.

Moved to Switzerland from Myanmar

Jeremie - Easy to communicate, professional and reliable delivery Excessive pricing for parking in Paris, while I could book it by myself for 200€ less…

J. E. P.

Moved to France from Israel

Charles Randaxhe

Moved to United States from Burundi

They are highly efficient and kind.

J. B. S.

Moved to Canada from France

The move took very long, the container stayed for more than three weeks in Belgium waiting for a ship, with better planning that was maybe not necessary - More frequent updates would have been appreciated - Professional team

F. V. d. K.

Moved to United States from Belgium

G. L. P.

Moved to France from France

The waiting time was very long: around 5 months. The packing in Burundi was of good quality. - The destination was in the USA, not China.

A. K.

Moved to China from Belgium

F. R.

Moved to Belgium from Pakistan

Movers were very kind, rather professional and efficient. However, they did unfortunately break a glass door cabinet. Other than that, good service.

A. J.

Moved to Belgium from Belgium

V. N.

Moved to Switzerland from Brazil

M. S.

Moved to Belgium from Belgium

T. R.

Moved to Switzerland from Belgium

Nothing was unpacked. For the London delivery the guys were in a hurry due to the rain. For the York delivery nothing was unpacked either. We were all left with the waste material. - It was only the books that were packed haphazardly. The team needs to know that some books are valuable, and collectors items. The rest was packed extremely well. - I have used Gosselin many times and am always looked after very well, especially by your coordinator Mary and people in UK office. - Great communication.

S. G. D.

Moved to United Kingdom from United Arab Emirates

J. L. D.

Moved to France from Ireland

Comme certains meubles n’avaient pas été protégés, et qu’il pleuvait à destination il m’a fallu nettoyer les meubles afin que l’eau ne laisse pas de marque. De plus certaines étiquettes ont été apposées directement sur les meubles et sont difficiles à enlever. Seul un verre et un cadre ont été cassés

A. C.

Moved to Switzerland from France

A. G.

Moved to Georgia from Poland

Excellent service.. move was seamless - Very professional and organized throughout the entire moving process

K. M.

Moved to United Kingdom from United States

Ein Möbelstück wurde beschädigt. Das kann durchaus Mal passieren, jedoch sitzen wir nun auf diesem Möbelstütz und wissen nicht was wie und wo wir es entsorgen müssen. Klarere Informationen vom Unternehmen wären hier hilfreich gewesen

M. H.

Moved to Poland from Switzerland

M. M.

Moved to Belgium from Belgium

E. S.

Moved to Senegal from United Arab Emirates

A recommander. Aucun point négatif à donner. Mon seul point dérangeant mais c'est du à ma localisation de départ, j'ai du aller chercher une chargement smde cartons moi-même avec mon véhicule à une heure de route. Une visite technique nous aurait permis de réceptionner les dits cartons. - Tout était parfaitement millimètre. Timing, professionnalisme et gentillesse. Très soigné et rapide - Toujours à l'écoute et très réactive. Elle répond aux emails le jour même et s'arrange pour trouver des solutions clients - Pas de visite - Tout était parfaitement millimètre. Timing, professionnalisme et gentillesse. Très soigné et rapide.

N. D. C.

Moved to France from Germany

A. A. M. E.

Moved to Egypt from Ukraine

M. F.

Moved to Belgium from Italy

G. R.

Moved to Israel from Belgium

After 25 years of services and 9 moves, it was the first time that once installed and all the cardboard boxes are empty that if I want those removed I would have to pay a fee. This might be new I don't know.

S. D.

Moved to Canada from Belgium

C. S.

Moved to Switzerland from Mexico

J. d. F.

Moved to Azerbaijan from Belgium

C. V. P.

Moved to Brazil from Belgium

S. K.

Moved to Belgium from India

T. T.

Moved to Burundi from Belgium

M. M.

Moved to United States from Morocco

I. R.

Moved to Kyrgyzstan from Thailand

Ralea

Moved to Netherlands from Romania

P. P.

Moved to Congo from India

A. P.

Moved to Bangladesh from Switzerland

Mr Martijn ter Hart guided us through the beginning of this journey explaining very well the process to follow - Everything went perfect, even my plant survived! - Mr Kuszai was always available, promptly replying to our questions, very professional and friendly

O. C.

Moved to Switzerland from Ireland

E. J.

Moved to Poland from Azerbaijan

excellent service at a reasonable proce. only tiny caveat, the high transit time.

S. F.

Moved to United Arab Emirates from France

Tabea was very helfpul and patient throughout the process.

S. D.

Moved to Belgium from Germany

C. T.

Moved to South Africa from Belgium

A. E.

Moved to United States from Germany

M. K.

Moved to Bosnia And Herzegovina from Belgium

Without last name it would be fine

K. F.

Moved to France from Mexico

Reviews

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