Reviews
What customers say about us
9.1
1407 reviews
8
18 March 2024
T. V.
9
15 March 2024
T. P.
9
13 March 2024
J. S.
8
13 March 2024
L. S.
10
12 March 2024
Sophie Pereira
9
12 March 2024
D. D.
9
11 March 2024
Papa Malick Diakhate
9
11 March 2024
Good team and good service. Only point was that several hours were lost because of parking issue and the lift changed two times. There should be a more efficient process possible - i.e. send one person earlier to make sure nobody's parked in the perimeter. - professional crew.
S. D.
8
11 March 2024
Confusing regarding the limits. was not clear. The workers did not have complete/ all information.
H. L.
10
11 March 2024
Very well prepared, precise work. I was supported along the way, the guys moved the boxes professionaly. - Beata Rakos-Szegleti, general secretary, Netherlands-Hungarian Chamber of Commerce
9
8 March 2024
Everything went very smoothly. - The price was unbelievably expensive for what I had to move. My husband and i moved from San Diego to Torino a few years earlier and we had 2 cars and a container. I moved about a lot less and it cost about the same amount. I cannot believe the price of moving.
S. G.
9
7 March 2024
C. R.
9
7 March 2024
9 da ein paar kleine Schäden entstanden sind.
F. U.
10
5 March 2024
I'm very happy with the level of service and communication your company has provided me with during the process of moving to Switzerland. The lads were great and got the job done swiftly without any hassle, completely exceeding my expectations. Thank you very much for everything and I'm sending my best regards to the entire team.
A. I.
10
4 March 2024
There was some delay in getting the sending from Gosselin Moving Storage-Magazine-Antwerpen to transport from Antwerpen to Jyvaskyla, Finland. Once it was cleared the transport and delivery of the sending to its destination took place in good order. The service by Gosselin Moving Antwerpen was very good and friendly.
M. M.
7
4 March 2024
B. S.
10
3 March 2024
They were very professional. They arrived on time with all the tools that they needed and took care of everything— We didn't have to lift a finger! They handled our items with care. - Excellent! The communication was very clear. They were very respectful of the property and neighborhood, ensuring that they parked the 18-wheeler in a place that did not destroy anything or obstruct regular traffic in the area. The team was extremely professional, efficient and not to mention pleasant. They really made this a positive experience. They handle the items with utmost care and assisted us with the inventory check of each box. - We did a lot of research, and in the end we were really happy with our choice. We would highly recommend your company, or use you again if the need arose. Thank you ! - Arjan was the best! He communicated regularly and was very accommodating. He was able to answer all of our questions and did a wonderful job at keeping the process smooth and efficient.
J. d.
10
3 March 2024
A. G.
9
29 February 2024
McManus was in constant touch with me and provided assistance or explanation whenever request. - The gentlemen assisting in packing my goods wrapped everything swiftly and throughly. Their assistance handling my motorcycle was also greatly appreciated. - The gentlemen were pleasant to interact with and helped place my goods where I wanted them.
Daniel Alvarado
10
27 February 2024
D. G.
9
27 February 2024
J. M. P.
10
27 February 2024
P. Z.
10
27 February 2024
N. V.
9
26 February 2024
C. W.
10
23 February 2024
Dominique was outstanding in providing us with guidance and direction during out move.
M. B.
8
22 February 2024
In general, it was good. It happened though that I called Simon several times during the normal working hours, and there was no response (and, if I'm not wrong, there was no call back i.e. it seems his phone doesn't have a list of missed calls). To get some information I had to wait several days, however, I am not sure if these waiting times were caused by others, and not by Simon. - I was contacted just couple of times by the sales representative, so I cannot provide here something specific. - Guys did a great job, delivering everything in one day. - Services were very good, however, I still think that packing at origin could have been done in one day.
I. B.
9
20 February 2024
He was very professional - She did well, handled the questions and changing circumstances well. Would have appreciated if she would pick up the phone and call more frequently for complex discussions instead of depending on email.
B. S.
9
19 February 2024
-slow packing (3 days with 4-6 people) +great communication +trustworthy and reliable
A. S.
9
17 February 2024
A. G.
9
16 February 2024
I could really trust them. I was then totally sick and they have perfectly and kindly taken care of everything with care. - I will for sure recommend you verbally or to people I meet. But not through the channels you are mentionning. Thanks a lot for your kind and efficient support during the whole process.
A. J.
9
15 February 2024
B. A.
10
14 February 2024
Oleksii consistently displayed a high level of professionalism and efficiency throughout the entire move process. His ability to handle various tasks in a timely manner was truly commendable. From the initial planning stages to the final execution, Oleksii ensured that every aspect of the move was well-organized and completed on schedule. Oleksii's communication skills are exceptional. He kept me informed at every step of the process, providing clear and concise updates regarding the status of the move. His responsiveness to emails and phone calls was impressive, and he always made himself available to address any inquiries promptly.
9
13 February 2024
J. H.
10
13 February 2024
Dita Msakni
10
11 February 2024
Everything went smoothly. Gosselin handled everything perfectly. Half of my stuff were electronics. Everything arrived in the same condition as when I sent them. The pick up and delivery staff were very professional. They arrived on time and efficiently went on with their work. Very friendly as well. Highly recommended! - Communication was spot on. I always know what is happening to my stuff. Very professional and thorough. He gave me all the information I need and asked for. From the first phone call to the email updates, Alastair did a fantastic job. I'm glad he took on my case.
Ronald Gebilaguin
9
9 February 2024
Jacek always answered my emails and any correspondence in a timely and prompt manner. - I was very impressed with Gosselin's service. The only reason I did not rate it as a 10 is I feel it would have been possible to use less packaging on some items. Additionally, it would be an idea if Gosselin offered the option of used boxes for some items. It seems so very wasteful to send all of those boxes and packaging to recycling when they are in perfectly good condition to be used at least for 1 more move.
Katie Lennon
10
9 February 2024
Excellent on time service provided from Daria when my collections from Antwerp
A. K. D. S.
9
8 February 2024
K, H.
10
8 February 2024
The delivery people from Riga were super! - It would have been nice if she had kept me informed as time went by. There were unavoidable delays that it would have nice to know about without me having to call to find out.
C. L. D. S.
10
7 February 2024
U. G.
9
7 February 2024
N. A.
8
6 February 2024
Excellent, very kind and cautious staff. - Communication was difficult and packing took a while. - Great communication and very clear indications.
A. M.
9
5 February 2024
Insgesamt waren wir mit der Dienstleistung von Gosselin sehr zufrieden. Der Partner in Kenia hat jedoch Verbesserungspotenzial im Bereich Professionalitaet. - CD Shipping ist eine der besten Umzugsfirmen in Afrika und Herr Vogel ein Urgestein im Transportbusiness. Trotz einiger administrativer Hindernisse hat er die Verzollung des Containers innert nuetzlicher Frist abgewickelt. - Die Crew war nett, aber nicht allzu professionell beim Einpacken. Schenker hat beim Verpackungsmaterial gespart. Anstatt ihr eigenes Material zu verwenden, haben sie viele unserer gebrauchten Kartons, Seidenpapier und 'bubble wrap' verwendet. Geschirr und Glaswaren wurden ziemlich abenteuerlich verpackt. - Uns wurden Kleiderboxen (hoch, zum Aufhaengen von Kleidern) versprochen. Die Groesse und Art der Umzugskartons entsprach jedoch nicht dem internationalen Standard. Der Container wurde entgegen der Abmachung via Durban und nicht direkt nach Kapstadt verschifft, was zu einer 4 woechigen Verspaetung der Auslieferung gefuehrt hatte. - Herr Erdmann hat mich im Vorfeld des Umzugs proaktiv kontaktiert um meine Beduerfnisse abzuklaeren. Er war fuer Rueckfragen stets erreichbar.
N. D.
Moved to
South Africa
from
Kenya
8
5 February 2024
Overall good service. There was an issue with one of the movers however who was not packing properly and who had to be replaced. This was done very swiftly.
N. O.
10
2 February 2024
Veuillez utiliser un pseudonyme - Note de "10" attribué grâce au travail effectué par Federica Gigante - Le service a été très bien coordiné entre Gosselin et Paramount - Très bien si ce n'est un "couac" avec le document CITES d'exportation non signé en Suisse par les autorités. Cela a impliqué un aller-retour par avion Suisse-USA - Très professionnelle, et extrêmement efficace
R. C.
10
2 February 2024
J. M. C.
6
1 February 2024
more care could have been given to some of our things. - good communication and professional service.
B. H.
10
1 February 2024
D. V. E.
9
31 January 2024
F. S.
10
31 January 2024
R. Z.
10
31 January 2024
N. C.
10
29 January 2024
A happy customer. The delay in loading container on vessel in Matadi/Congo was timely informed (on forehand) and satisfyingly dealt with. - Very good team, efficient & friendly. Good language skills (NL & EN). - Good & efficient team. Good & new packing material. Loading our vehicle (outsourced by MOVEONE KINSHASA) was a shabby job and led to damaging our vehicle. The flatbed truck and container were at different hights. The could not be rolled on or driven onto the container and was hoisted onto the container in a dubious manner. - Very informative and cooperative. - Very timely & concise information.
Timothy De Maertelaere
9
29 January 2024
M. K.
8
29 January 2024
Globalement nous sommes très satisfaits, néanmoins demander un supplément pour remonter un meuble quand on a déjà payé plus de 10000€ pour le déménagement me semble un peu exagéré. - La visite en visio a été organisée simplement et a été efficace. - Rachela a été disponible et réactive pendant tout le process. - Nous avons été globalement très satisfaits de la prestation et notamment du travail à domicile avec 3 réserves : 1 - un meuble a dû être entièrement démonté et n'a pas été remonté à l'arrivée, 2 - un meuble n'a pas été démonté et était un peu abîmé lors de son déballage à domicile 3 - un carton qui a servi de poubelles à mégôts lors du déménagement a été ensuite utilisé comme carton pour mettre du matériel de garage. - Anonymement le cas échéant.
Benjamin Brard
9
29 January 2024
It was difficult to communicate with the mover as he was not speaking English. Unfortunately, he was alone, without much equipments for the moving, and I had to help him for the big furniture.
M. L.
10
26 January 2024
R. W.
Moved to
Spain
from
United States
9
25 January 2024
I. S.
10
25 January 2024
Massimo was excellent to deal with in regard to the move. He was informative, warm and professional. - Always professional and helpful. - I was kept well informed of the progress of my items and expected delivery date. - Excellent service and kept me well informed of requirements and progress. - Excellent service at all times.
L. K.
10
24 January 2024
Team was efficient and well organised. No damages experienced
D. K.
8
23 January 2024
M. D.
7
22 January 2024
T. I.
8
19 January 2024
C. v. E.
8
18 January 2024
D. D. L.
Moved to
Saudi Arabia
from
Indonesia
10
16 January 2024
Everyone did a great job, however I do not accept having my name on the website. Thank you for everything. - Great!
R. W.
10
16 January 2024
Aside from a broken Vase everything went well.
S. K.
10
15 January 2024
Emilie was very helpful and always very quick to reply - Mike and Lee were great, they couldn't have been more helpful, polite and considerate.
D. B.
9
12 January 2024
not sure who this was or whether I had one - fast and friendly - fast and friendly only comment is that some of the staff delivered was humid and clammy as if it was stored at a not fully dry area - but this has nothing to do with the service quality at delivery
Christian Schmitz
10
11 January 2024
M. D. V.
9
11 January 2024
Johan Lundblad
10
10 January 2024
Cara Groller
Moved to
Ireland
from
United States
8
9 January 2024
L. M.
Be smart. Move with your smartphone.
Ask for a guided virtual survey. Capture the volume of your household goods with your smartphone. A Gosselin colleague will assist you in the process.