Reviews
What customers say about us
9.1
1557 reviews
8
9 August 2024
Good information sharing. - Very responsive and clear coordination for the transport of the household goods out of Belgium. Timely delivery date updates. - Overall ok. But initial shipping date out of Antwerp was shifted from 29 May to 08 June (10day delay). Container shipping planning could be improved. Initial delivery date to port SLC was 04 July. Actual delivery date to port SLC was 21 July. - There was also a 7day delay in Long Beach, CA resulting in the total 17day delay for shipment to arrive in port at SLC on 21 July. The communication with PTS point of contact was very poor -> only reactive and not proactive. Only 4 mails received since the container left the house in Belgium. All 4 mails were sent as a response on a mail sent by the costumer service coordinator or myself due to no information sharing (for example I noticed that the container was being shipped back to Europe... without info about our household goods being transferred to???) The moving crew stated that our shipment was waiting in their storage in SLC since 26 Jul. Also no information on the arrival time of the moving crew as it was stated in the general communication mail "The crew's arrival time will be advised 1 business day prior to delivery". In the late afternoon 6 Aug, I had to call 2 other persons at PTS to get the confirmation and arrival time of the moving crew on 7 Aug. However, the moving crew did a very good job. No damages to the house and everything installed and placed as expected. All packaging materials were taken away. - Good service for the BEL part, poor service for the PTS part (Moving crew was very good).
M. L.
9
9 August 2024
C. J.
10
9 August 2024
Few items broken packed by Focus, but it could have happened in transport
Laura Walters
10
9 August 2024
Always service minded, very diligent and professional. The goods is well taken care of. The people organizing the relocation/moving is second to none. - Always a pleasure and well coordinated, just as last time.
Benny Keden
10
8 August 2024
A. G.
9
8 August 2024
Professionell und freundlich - Sehr gute Kommunikation und Koordination
S. M.
10
7 August 2024
S. C.
9
6 August 2024
J. M.
9
6 August 2024
Sadly, I missed a good feed back with LG international. The service was slow. My personal belongings had arrived to Caucedo (DR) on 6 of juny and I received at my home on July, 30. Many times I had to call to him and I did not receive answer to my questions.
G. R.
10
6 August 2024
Zuerst wurde der Umzug einer anderen Firma zugesprochen und der anderen Firma habe ich mitgeteilt, dass ich einen grossen Tisch habe. Diese Information hatte die Umzugsfirma Gosselin nachher nicht, weil es zu keinem Vorgespräch kam. Am Umzugstag musste dann eine zweite Person organisiert werden, weil nur eine Person den schweren Tisch nicht transportieren hätte können.
V. B.
8
6 August 2024
There was a serious misunderstanding regarding the absence of a lift, although clearly ordered. Things were nevertheless quickly solutioned. Also, some crates came empty (probably from another customer) given the impression that our goods were stolen. They were finally retrieved later from the warehouse. Also, despite our goods being very well packed (some clearly marked "Fragile"), several items were damaged probably because of the rude and repeated loadings and un-loadings (from truck to container, and vice versa, and between different warehouses). This needs to be avoided.
9
5 August 2024
J. R.
10
5 August 2024
no - Very good - 10 These people are gold , extraordinary workers - very god , follow up daily to see the progress
M. B.
9
5 August 2024
Excellent moving staff, very friendly, efficient, communicated well to unpack and put items in place, excellent knowledge to reassemble furniture, and very careful at all details. - Excellent service, very efficient, timely, professional, competent, and a big help to perfectly organize all necessary documents.
Guido Gerig
10
3 August 2024
Antoine was very professional. Excellent service - Exceptional service - Exceptional service from Jacek and his team - In comparison to Gosselin, the service was extremely poor and very disappointing - I would use again
J. M.
8
3 August 2024
R. J. D.
8
2 August 2024
Metal lid on my driveway was damaged. This was noted by the driver and the offloading crew. So far, no further information was provided to me.
A. V.
9
1 August 2024
I would highly recommend ! - The crew was efficient and friendly. I was surprised by how quickly they completed the work! The team also worked well together. - A small confusion about the number of personnel needed on the day of the move but once this was realized, additional support arrived. The moving crew and their packing care & speed was exceptional. The team worked well together. - I appreciated Andrea’s follow-up, I knew that if I had any challenges or questions, he would respond quickly.
10
1 August 2024
Philippe Kridelka
10
31 July 2024
T. F.
5
30 July 2024
In general ok. Although a 40ft. container was advised which in the end was 50% empty. - The quality of packaging is very different from mover to mover. We had plastic cups which cost less than €5 packaged in 5 layers of paper and we had furniture and expensive handbags put and cardboard boxes without any wrapping. This resulted in some damage on mentioned items. Also one piece of furniture was damaged since it was closed wrongly. and there was damage to a new cargo bike. - Moving was ok. Downside is that they don't do unpacking and also do not connect washing machines. Picking up the packing material was arranged well. - General contact with Dominique was very good. It would be very good if Unimove could facilitate shipping of large batteries (for E-bikes and tools). These now all need to left in NL and it is impossible for an individual to have these items shipped. I think Unimove would be in a good position to facilitate this. - See comment above Main issue is that there are some damages during transport/packaging.
C. V. G.
9
30 July 2024
J. & E. H.
9
30 July 2024
M. V.
10
30 July 2024
J. K.
9
29 July 2024
E. v. H.
10
26 July 2024
R. Z.
9
25 July 2024
B. P.
10
24 July 2024
J. E. H.
9
23 July 2024
R. S.
9
23 July 2024
Luc Van Damme
10
23 July 2024
Monsieur Antoine était à notre écoute, répondait avec précision à nos questions et avait toujours de très bon conseils. - Équipe très professionnelle, efficace et qui a pris grand soin de nos affaires. - Monsieur Jacek était toujours très réactif à mes questions.
9
23 July 2024
le point problématique était les instructions données à l'équipe concernant le service à l'arrivée et le temps dont ils disposaient. il a fallu une renégociation pour obtenir ce qui me semblait clair dès le début - aucune erreur malgré la complexité des 3 destinations.
N. A.
9
22 July 2024
M. R.
10
22 July 2024
Great team. - My first move internationally with a moving company. The sale representative (Steven Molloy) was very understanding and patient. - Dominique was very helpful and responded to my questions quickly. - Agnieszka and the team on the ground were very good. - But I am more than happy to recommend Gosselin to my friends/acquaintances. Gosselin did a great job to "distress" the moving process.
9
7 July 2024
Very good, i don't have any issues with them - John has given a seamless service to me. The data gathering process was simple and easy. - I appreciate that he consistently provides proactive updates about my shipment. He also acted extra miles on giving me a solution that helped my relocation. - Please do so. - They packed the items very well, so I didn't encounter many damages. However, they didn't arrive on time.
K. C. S.
9
3 July 2024
Oleksandr Lukin
9
3 July 2024
Again friendly, correct, swift. - Again friendly professionals, impressive tetris in the boxes. Sometimes a lot of paper/cardboard, but better safe than sorry :) - Friendly, correct assessment of volume, nice overview of packing materials and good advice on how to prepare for the packing day. - Nice updates on timeline and coordination. especially controlling the parties which were 'out of hands' (Coleman US) And thx again, we really feel you went the extra mile. We loved your passion at work. - Professional reasons why I cannot share my name, sorry
D. B.
10
3 July 2024
Dear Gosselin Team, absolutely share my recommendations and my appreciation ! Your service and this was my 2nd expereice is one of the top I ever had. Thank you for punctuality, quality, friendly atmosphere and very professional management of our move. Kind Regards, Irek Wojciechowski
10
2 July 2024
Teams on both ends provided excellent professional service and highly recommend both Companies. Many thanks!!
G. B.
9
2 July 2024
J'aurais apprecie plus d'ouverture concernant la possibilite de transporter des produits alimentaires depuis le Japon vers la France - Tres efficace. - Une seule frustration : la rigidite de Gosselin / Yokohama System Mover par rapport a la possibilite de transporter des produits alimentaires.
T. A.
10
2 July 2024
It was great and professional - Service was so great and communication were awesome 👍🏻
Nathan Miraz
8
2 July 2024
No communication between Italian service coordinator and drivers (lack of coordinates of delivery place, no English speaking in case the Italian team was informed that I wont't be able to be on place of delivery, instead of me were person speaking English) - For the Polish part of my move it was organised perfectly.
10
2 July 2024
D. A.
9
1 July 2024
O. N.
10
1 July 2024
Andrea Cardelli was very professional, kind, precise and quick to respond to our needs - From the first contact we were pleasantly surprised by the kindness, professionalism, availability and humanity of Mrs. Ileana Bonfardeci and then continued with the coordination of Mr. Andrea Cardelli carried out with precision, professionalism and continuous updates on our transfer - The delivery was made by three very young boys, the oldest of whom was 19 years old, who didn't even know the bed existed or that it had to be assembled by them.
Vilma Naci
8
30 June 2024
N. M.
8
27 June 2024
Dropped the ball on the final step but happy overall. - Good service and communication but the unpacking staff did not unrap any of the furniture and did not assemble the dining table as they could not find the screws and connectors.
Daniel Hambides
10
27 June 2024
Can you please share my first name, but not surname please. Thank you - Throughout our communications, the Gosselin representative has demonstrated excellent customer service by providing timely responses, clear clarifications, and helpful guidance. Compared to other moving companies, Gosselin stands out, and we are pleased to have chosen you. I trust that the relocation will proceed smoothly until the end.
9
26 June 2024
Despite the extra time required by the Australian customs OSS did all within their field of control to handle it
P. o. d. B.
8
26 June 2024
Service was good, although the container only arrived at the warehouse around 1.5 hours after the time that was communicated. - See comments above regarding shipment route. - Clear communication and proactive follow-up with both client and local partner. - Not "very good" due to the time it took for shipping to be completed - I believe the route could have been rationalised.
M. H.
8
26 June 2024
Very happy with the crew but they were not enough for the packing days. They promised wall damages will be fixes. We are looking for that... Overall, good team, nice and smily people. - Good but one of the crew members made a lot of damages on the stair walls. Only one of the 7 made 90% of the damages. - Crew was Great and nice but not enough people for the task. - I put fair, but I do not know, I had no one from sales to talk to...
9
26 June 2024
G. V. D. M.
9
25 June 2024
A. B.
10
25 June 2024
A. w. c. A. V. N.
9
25 June 2024
P. W.
10
25 June 2024
R. S. J.
8
24 June 2024
A. A.
9
21 June 2024
J. N.
7
19 June 2024
L. M.
10
14 June 2024
Upon arrival at our residence, Grace Removals immediately realized that their truck was too heavy to navigate to the top where our garage was located. Consequently, they promptly arranged for a smaller truck to be dispatched from a location nearly two hours away. The team efficiently transferred the items from the large truck to the smaller one and successfully reached the garage, unloading all belongings flawlessly. Their professionalism and dedication to the task at hand were truly commendable. - Maaike consistently provides us with timely updates on the progress of our shipments. Extremely professional! - I was kept informed throughout the entire process, from the initial stages to the final delivery. The companies provided guidance every step of the way, resulting in a highly satisfying experience.
Chi Lee
8
11 June 2024
Guys at origin were great but I have a suggestion/complain about the process of the inventory: it's not detailed enough. In our case (just deliver the boxes) it would have been massively important to have a detailed inventory (ie with the content of each box) to speed up the checks (for insurance) and/or to find items quickly. An example: one box labelled "Pans/Kitchen" did not contain anything related to Pans or Kitchen items but contained one important (and insured) item. If possible think about how to "snapshot" the content of each box in a digital inventory for the customer to use at destination.
M. M.
10
10 June 2024
P. D.
9
6 June 2024
E. S. C.
10
6 June 2024
Dépendra aussi de la facture finale - Comme a l’origine, félicitations - Les déménageurs étaient remarquables, ponctuel, efficace, très polis, très expérimentés, disons parfait. - Visite virtuelle De ce fait sous-estimée le volume et le travail - Très clair, disponible. - Avec plaisir
9
5 June 2024
Nicky Van Loon and Dominique Dedeurwaerder were very professional and very pleasant to work with. Would highly recommend them. - Professional and very kind.
S. R.
8
5 June 2024
Many delays, delivery personal not efficient and impolite.
C. V. S.
10
3 June 2024
J. B.
8
30 May 2024
Sami Skhiri Dit Gabouge
10
30 May 2024
Sehr kompetent und konnte Fragen sehr schnell beantworten.
N. W.
9
29 May 2024
We booked with our freight forwarder in the USA. Gosselin took over the shipment at Antwerp. - Gilbert Huygens leadership and organization skills were excellent.
Patrick Ross
9
28 May 2024
M. V. d. B.
10
27 May 2024
T. V.
10
26 May 2024
D. B.
9
24 May 2024
I have to say that I am not sure if the miscommunication was more related to my place of work or from World Wide Movers. Anyway. I needed specific documents for import which I partly did not have. It would be better to know the requirements before sending the goods. The people driving the truck and doing the actual delivery were very good.
L. I.
10
23 May 2024
Please keep the way you do your excellent service! - The same as for your Service Coordinator. Excellent staff! - Polite and eager to help, with quick and smart responses to all our questions during the process. It was a pleasure to work with her.
9
21 May 2024
Jill was very proactive and always available to answer questions. Very professional handling. - You may only use my initials. - / - Move One needs to be more proactive in terms of keeping the client informed of the status of the shipment. I only received (partial) info after inquiring. - Very glad with communications and packing. - Olivier did a good job in preparing the fill, although we never discussed the option of increasing the volume of the air shipment - this was presented as a factual limit whereas colleauges tell me they had more air shippent volume.
M. H.
10
21 May 2024
Agnieszka showed high levels of service and professionalism always available and helpful in any need. She made the move process much easier and smooth.
Omri Baitner
10
21 May 2024
R. C.
10
20 May 2024
Jason Nicholas REPCHAK
10
16 May 2024
M. B.
8
15 May 2024
Packing was very fast with one staff member but when unpacking it turned out it was messy. Some things were not packed but as a whole wrapped in paper. Labelling on boxes was general, so we had to open all boxes to find what we were looking for. When we moved from Belgium to Australia with Gosselin, job was very well done.
C. H.
10
15 May 2024
Stanislav Shchelokov
9
14 May 2024
Contrary to our instructions and repeated advice during the move, they packed goods that should not move. They also packed with soft material goods that had to be packed in hard material ex. hand painted lampshade of high value that should be packed carrefully in a hard pack and as a consequence it was seriously dammaged - Flexible, easy to contact, friendly, efficient
9
13 May 2024
Very hard to get in contact with the Brisbane branch from Grace, or to get updates about the customs clearance and when delivery in Canberra was scheduled. The Canberra branch from Grace however was great to deal with and very helpful.
M. S.
9
13 May 2024
M. A.
10
10 May 2024
My overall experience with the move was great. From beginning to end the customer service I’m Italy and Canada were above and beyond. I would also like to acknowledge the professionalism of both the packers in Rome and the gentlemen who delivered my items I’m Toronto. Both crews were excellent. - Excellent customer service. Always available to answer all my questions. The delivery crew was punctual, polite and courteous. - Excellent customer service. Very professional, polite and always available to help including the packing crew in Rome.
S. M.
9
7 May 2024
J. K.
10
7 May 2024
S. B.
10
7 May 2024
E. K.
7
6 May 2024
J. R.
9
6 May 2024
All the items are intact, well organized, good communication. The duration between receiving the items and delivery is quite long. - They put extra efforts for me. - They worked very carefully. - Arjan was very attentive. It was a big move for me from Paris to Charlottesville, Virginia. He organized it well with estimation.
P. M.
Be smart. Move with your smartphone.
Ask for a guided virtual survey. Capture the volume of your household goods with your smartphone. A Gosselin colleague will assist you in the process.