Reviews
What customers say about us
9.1
1407 reviews
9
9 January 2024
Gabriele Cacchioni
8
9 January 2024
S. A.
10
8 January 2024
Mary was prompt in all her responses and was sending timely emails to check how things were going. - The process was explained thoroughly and all questions answered. We felt as confindent as one would at the beginning of this journey. - Packers were friendly, quick and professional. Everything was done in a matter of hours. All boxes were labelled and an inventory provided. - The service was quick, people were friendly and professional. Boxes were counted and all was dealt with care.
Martha Koukidou
9
8 January 2024
Very prompt in responding, even when Emilie was on leave or a break, I still felt well supported. This was especially crucial since my shipment was due to clear customs over the December holiday period. - I was kept well informed and the coordination was very good. - Very good packing, and professional team.
R. M.
Moved to
India
from
Thailand
9
8 January 2024
R. A.
10
4 January 2024
True professionals ,I will definitely recommend them !
9
3 January 2024
Very kind representative. Answered all my questions and demands very quickly - Very good work. As soon as I mentionned a problem with a first company in the US, you reacted immediatly and ITO El Paso called me the next day to prepare my move - I received updates about my shipment on daily basis. It was really appreciated. I permanently knew where my shipment was and what was going on. Really good !
V. C.
10
2 January 2024
P. B.
9
27 December 2023
If we here address Mr Savary’ s performance it is in our experience fair at very best .Hours spent on virtual surveys to arrive to serious discrepancies... On large moves we would advise to use on site surveys . - More than vey good ,excellent ! The team lead by Philippe did a superb job . These professionals are efficient ,safe ,cautious ,resourceful ...and in addition a pleasure to deal with ! - Partly same team ,and same performance However , Gosselin should be very selective in hiring external help . Twice we had people added to the team they didn’t have same work ethics and there was a serious safety issue where one mover could have been badly hurt ...lack of professionalism and understanding by the hired helpers . - Somehow this is our 3rd move with Gosselin and if asked we will recommend . As always there were some minor issues but for sure no damages neither to our goods nor to the premises ,difficult to do it better ! One recommendation ,in site survey at origin AND at destination ,this would avoid we believe some issues ...which by the way were all solved either by teh moving team ,incl driver ,or leadership . - No full name please mainly on social channels ,but if a potential customer wants to speak with us no problem - Some misunderstandings ,but in general a desire to help and make things happen . Very well supported by her leadership .
U. & T. C.
10
27 December 2023
F. L.
9
27 December 2023
Easy and very professional - Very good throughout. - Very professional and polite
7
26 December 2023
L. B.
8
26 December 2023
A. V.
9
26 December 2023
O. F.
9
26 December 2023
N. L.
7
26 December 2023
C. W.
5
23 December 2023
J. H. O.
9
22 December 2023
C. v. E.
9
22 December 2023
R. B.
10
22 December 2023
P. D. R.
9
21 December 2023
Très bonne expérience. - Une excellente personne, nous avons adoré son accompagnement, un réel plaisir de travailler en collaboration avec Madame Betis-Cosson Emilie. Une vrai professionnelle qui est soucieuse à ce que tout se passe parfaitement bien. Une belle rencontre téléphonique :)
10
21 December 2023
Absolutely perfect, extremely grateful for the excellent service!
9
20 December 2023
Allways reachable, fast respons, flexible, solution minded - Allways reachable, fast response, flexible, solution minded - Good packers, good service, a bit too much paper packed in boxes bringing volume up - Good crew, fast offloading, organised unpacking, friendly staff
F. E.
8
20 December 2023
Only negative point was lack of clarity on tax exemptions at departure -resulting in non payment of TCA.
L. M.
9
19 December 2023
J. C.
8
18 December 2023
A few Missing items as previously mentioned, and a few marks on our walls. - A few scratches on the walls from when they moved in all the furniture. - We are missing a few items: umbrella, shoe horn
J. S.
10
18 December 2023
A. T.
10
16 December 2023
We are extremely happy with the provided services, and we would definitely recomment Gosselin to anyone who would ask us for a moving company. We wont hesitate a second to contact you again for our next relocation as well :) - The team of two was also very efficient, everything happened under 2.5 hours, and the well organized packing in warsaw reflected on the unpacking in the appropriate rooms in the new flat. - Very efficient team, worked quietly with precision and well led, provide the best packing. - Pawel was precise and knowledgeable, bullseyes on the amount of boxes we would have and the price. We're very happy. - He was very professional and organized, would recommend him 100%
Y. V.
9
15 December 2023
The crew from Norco (Aires) was great. They were upbeat, helpful, and moved everything in so quickly. - The Gosselin crew was very efficient and worked really hard. They were super careful with everything and pleasant to be with. - Steven Molloy was very helpful doing the surveys and carefully explaining the process. He was very patient with these first timers. - Dominique was a great help and excellent communicator.
D. R.
9
14 December 2023
J. V.
9
14 December 2023
O. B.
10
14 December 2023
Thomas Walz
0
14 December 2023
Great and fast packing. - Both gentleman very efficient, on time. - Clear and efficient communication.
A. D. M. V. d. W.
9
14 December 2023
Fast answers - A bit over the top in terms of packing, even the tea carton boxes were protected. - The bed was not build back the best way, they were very busy that day and didn't have a lot of time thus rushing things
E. C.
10
13 December 2023
PERFECT AS WELL. - AGAIN, IT WAS PERFECT. - YES, IT WAS PEFECT TOO. - 200% OUT OF 100! - PERFECT ACTUALLY.
M. G. A. D. S. F.
5
13 December 2023
Il y a eu un problème, mais qui a causé de nombreux désagréments: la date d'arrivée du camion, qui a été reportée deux fois, ce qui m'a obligé à changer deux fois mes billets d'avion. Lors d'une de ces circonstances, Gosselin a oublié d'informer son équipe suisse, qui s'est déplacée pour rien. En revanche, je n'ai que des louanges pour l'équipe sur place, qui s'est avérée très professionnelle, serviable et agréable.
Jean-Daniel Ruch
9
13 December 2023
N. S. A.
9
12 December 2023
Agata was very helpful and professional.
V. M.
6
12 December 2023
See my comment above. - was very polite and helpful in spite of the huge mess created by Swiss customs while importing our vehicule
Pauline Menthonnex Gacaferri
9
12 December 2023
I was a little uneasy with how some items were packed and how the goods were braced in the container. (The bracing boards did not seem secure, and one cracked while they were hammering it in place) - The on-the-spot repairs of damaged furniture was not effective. (A moulding board was re-attached incorrectly on one piece and did not hold up on another.)
K. R.
10
11 December 2023
The team here in the USA arrived, delivered the shipment and put the furniture back together in a timely manner, they were able to get everything done in a few short hours and made every effort to make sure we were satisfied. - Arjan has been helpful and has kept me up to date on what was occuring at all moments of the move. - The team that came to France and packed me out were hard working, courteous and got everything taken care of in a timely fashion.
M. J.
8
11 December 2023
Very good on the day of delivery. Not very good in following up the evolution of the move until delivery.
R. d. B.
Moved to
Congo
from
Japan
8
11 December 2023
The person in charge changed during the process and was replaced by a new person who did not perform very well.
J. L.
10
11 December 2023
S. K.
10
10 December 2023
Friendly and very efficient team. Thank you! - Friendly and very efficient. Thank you! - Sorry, but please do not share my name on the website or social media channels
P. R.
10
7 December 2023
Very pleasant experience. Everything was very carefully packed and handled with care. No damage whatsoever. Will definitely recommend and use again!
Monique Allgood-Bechtold
9
6 December 2023
A. S.
10
6 December 2023
The team was very friendly, respectful and fast working. Great work!
B. N.
8
5 December 2023
A. C.
8
5 December 2023
R. B.
8
5 December 2023
R. B.
9
3 December 2023
H. B.
6
1 December 2023
One of the packer ignored all stickers that labeled all the lockers and storage points, so by moving into the new location a superconfusion happened and the movers had to reshuffel a lot of wrong boxes. From the roof back to the cellar, from the master bed room to the roof etc...
Torsten Simon
9
29 November 2023
P. O.
8
29 November 2023
D. F.
10
29 November 2023
Gosselin and its associates communicated the entire packing and moving process extremely clearly. They helped us navigate using our own containers, packing and insurance of potentially breakable items, and navigation of export/import processes. I highly recommend their relocation services. - Very efficient! - Professional! - I appreciated the regular email communications from Andrea regarding the status of our delivery.
R. T.
8
29 November 2023
overall was quite good. - the survey was very good but some of the promises were not maintained. We agreed for a direct delivery and ended up to be with an intermediate stop in a storage in Italy. At the end there were not damages but an agreement is an agreement.
9
28 November 2023
L. C.
Moved to
Cuba
from
Saudi Arabia
9
27 November 2023
We had an incident with air freight where a carton came into contact with water and mould formed, most likely due to improper handling. Otherwise, the content of the container arrived in good condition. - It was greatly appreciated that Mr Erdmann regularly enquired about the status of matters during the process.
T. S.
Moved to
Canada
from
Nigeria
10
27 November 2023
Embassy of Vatican
8
27 November 2023
Duy Minh LE
10
27 November 2023
Fast service - excellent - Perfect
H. A.
9
24 November 2023
P. L.
7
22 November 2023
M. H.
9
22 November 2023
Your NPS will be 10 out of 10 in case the insurance is provided. However I fully understand the circumstances and value much the efforts you have made. Thank you once again! - Very professional! - It would be very nice if you trust your potential clients from very beginning :) never the less I became your client :))) - Very helpful, thank you!
E. K.
9
22 November 2023
Z. S.
9
21 November 2023
Generally, the period of shipping from Beira (port) to final destination (Harare) and predictability of final delivery date was unclear, which required significant short-term flexibility from our side to free time for when the truck actually arrived. Had confirmation the day before only. Improving this would help.
T. S.
10
21 November 2023
The movers were friendly and professional - The movers were very thorough and gentle with our household goods. - Cristian was very responsive and patient. We had a technical issue with the pdf form (it does not save and and email), and he helped to resolve this issue - The whole process was very smooth, very professional and all collaborators were highly responsive
Peter Alberti
9
20 November 2023
Super efficient but sometimes a little TOO efficient (ie vigorous follow up emails)!
T. J.
9
20 November 2023
Eran Levy
10
20 November 2023
I highly recommend them for moving. - Whilst there were no problems with delivery and receipt of shipment, the lead up to the arrival of the shipment could be managed better. The customer had to follow up on updates, the arrival date of container kept changing, etc. Communication was an issue. - Very professional, on time and showed flexibility with customer's needs - all communications were done online/telephone.
F. L.
8
20 November 2023
J. M. C. B.
Moved to
United States
from
Spain
10
19 November 2023
Excellente prestation également, on a senti l'implication personnelle pour que tout se passe au mieux. - Excellente prestation de votre collaborateur, ponctuel, très efficace et professionnel, orienté solutions, nous ne pouvons que le remercier! - N'a pas été nécessaire grâce à l'excellent service de Mme Betis-Cosson - Mme Betis-Coisson a été à l'écoute de nos besoins, elle a très vite et très bien compris et réagi, merci infiniment! - Oui, si anonyme seulement!
Anne Matter
9
19 November 2023
Overall a good service, thank you very much! - the guys were helpful and careful in unloading and unpacking. - Labeling was a problem. I know English is not a core language but if there is doubt then the boxes should be written in Italian so that we know what is inside. It was clear that a random labeling was used on a number of boxes based on known English words. - Ileana was extremely good and helpful. - Always communicative and informative.
D. C.
9
17 November 2023
The boxes with the integrated rod for the better clothes were not long enough. so the clothes were still wrinkled at their destination
N. O.
Moved to
Pakistan
from
Cambodia
10
17 November 2023
N. A.
10
17 November 2023
L. S.
10
16 November 2023
She was always a great support - very professional.
N. B.
Moved to
Philippines
from
South Africa
8
16 November 2023
Bruelles: l'emballage était parfois un peu rapide et certains objets étaient cassés à l'arrivée (4 verres et 1 assiette). Bösingen: la visite du 13 juillet au garde-meuble était mal préparée/coordonnée à l'interne (Gosselin) et l'un des collaborateurs s'est manifestement montré impatient d'en finir. - Mme Betis-Cosson a été très professionnelle. J'ai apprécié l'écoute et la prise en compte de mes demandes, tout comme le suivi du début à la fin de la prise en charge. Collaboration agréable, merci!
G. R.
9
16 November 2023
Excellent service, Antoine was super helpful, guiding me all along the process and very reactive. - Main feedback is on the organization of the cartons. 1) The naming on the cartons was often not related to the objects put inside (hence we misplaced few cartons during the destination unpacking) 2) We found different pieces of the same element in different cartons (e.g. the bed legs support & screws in a living room carton, or the remote control of the television not in with the TV support carton). 3) Also the leather cushions of the sofa were crushed in small cartons (very wrinkled). - Fantastic team! Helpful, attentive to details, taking care of the goods when moving them. Best moving team I have worked with :) - Excellent service, Maciej was always on top and replying very fast to my emails and questions. Very agile and accommodating to the changes.
10
15 November 2023
J. S. C.
9
15 November 2023
G. T. R.
9
14 November 2023
R. B.
8
14 November 2023
E. C.
7
14 November 2023
N. L.
9
14 November 2023
Thank you for making an otherwise stressful situation manageable.
G. J.
10
14 November 2023
T. D.
9
14 November 2023
A couple of items sustained some damage during transport. I will put in a claim for the necessary repairs to be done. I hope that this last part of my interaction with Gosselin will be as smooth as my past experience with the company has been. - Always available and responsive. When absent, his replacement (Cris) was always available to answer queries
J. C.
10
14 November 2023
The whole move was very seamless the entire team was fantastic and it was great for us to have them during such a stressful time when you are relocating family. Everyone was super responsive and helpful. Highly recomend!
M. A.
10
13 November 2023
M. S.
Be smart. Move with your smartphone.
Ask for a guided virtual survey. Capture the volume of your household goods with your smartphone. A Gosselin colleague will assist you in the process.