Reviews
What customers say about us
9.1
1566 reviews
9
14 May 2024
Contrary to our instructions and repeated advice during the move, they packed goods that should not move. They also packed with soft material goods that had to be packed in hard material ex. hand painted lampshade of high value that should be packed carrefully in a hard pack and as a consequence it was seriously dammaged - Flexible, easy to contact, friendly, efficient
9
13 May 2024
Very hard to get in contact with the Brisbane branch from Grace, or to get updates about the customs clearance and when delivery in Canberra was scheduled. The Canberra branch from Grace however was great to deal with and very helpful.
M. S.
9
13 May 2024
M. A.
10
10 May 2024
My overall experience with the move was great. From beginning to end the customer service I’m Italy and Canada were above and beyond. I would also like to acknowledge the professionalism of both the packers in Rome and the gentlemen who delivered my items I’m Toronto. Both crews were excellent. - Excellent customer service. Always available to answer all my questions. The delivery crew was punctual, polite and courteous. - Excellent customer service. Very professional, polite and always available to help including the packing crew in Rome.
S. M.
9
7 May 2024
J. K.
10
7 May 2024
S. B.
10
7 May 2024
E. K.
7
6 May 2024
J. R.
9
6 May 2024
All the items are intact, well organized, good communication. The duration between receiving the items and delivery is quite long. - They put extra efforts for me. - They worked very carefully. - Arjan was very attentive. It was a big move for me from Paris to Charlottesville, Virginia. He organized it well with estimation.
P. M.
8
4 May 2024
Siarhei Padalitski
9
2 May 2024
Contrairement à l'autre prestataire identifié par Danone, la personne qui s'est occupée de la visite technique a pris le temps de visiter la maison, et de noter les biens à déménager. - L'emballage des biens a été réalisé de façon très professionnelle et en temps record. Une légère frustration par rapport aux informations "contradictoires" fournies quant au timing d'expedition. Lors de la visite technique, il nous a été indiqué que le déménagement avion arriverait sous 15 jours environ. Lors du déménagement, nous avons été mis en garde sur le fait d'anticiper un mois pour la livraison - avec un impact sur ce que nous avons pu emmener. In fine, le déménagement est arrivé à peine 8 jours après notre arrivée en France... 2eme point d'interrogation : il était clair que la société ne voulait prendre aucun risque concernant l'importation de denrées alimentaires - alors que le format standard de la packing list mentionne clairement les produits alimentaires. Nous avons perdu une opportunité importante. - Seul le déménagement avion a été livré à ce jour - tout était parfait. A confirmer à la livraison du déménagement bateau.
T. A.
10
2 May 2024
F. J.
10
1 May 2024
La bristish team était également ponctuelle Bon déballage Et remontage du mobilier Très satisfaite - Très bonne équipe dynamique souriant et professionnel et ponctuel Tout a été bien enveloppé À recommander
A. L.
9
30 April 2024
Dominique assisted me properly with coordinating the move process. However, I would have expected a more pro-active approach with regards to keeping me updated or providing essential information on the move, as this was mostly initiated by myself. - Very good service. Good quality, easy process, professional support and fair pricing. I will definitely recommend to others.
J. S.
9
29 April 2024
Vakmannen, harde werkers! - Goederen waren lang onderweg. Werkmannen van Gosselin zijn vakmensen! De ophaling van de goederen is zeer goed verlopen! - Zeer attent en steeds beschikbaar - Firma regelt alles tot in de puntjes, mensen die de goederen komen ophalen zijn echte vakmannen! Firma steeds bereikbaar, goed contact bij vragen!
Rita Steerteghem
8
29 April 2024
Relatively smooth move overseas. Would definitely recommend. - The dispatch team was not informed of the earlier mentioned availabilities and rescheduled the delivery without communicatin. - No remarks on the pick-up at all. More support during the completion of the paperwork would be appreciated. - Friendly and supportive person, great! - Strange to be communicating in both English and Dutch with the same person. Also regrett the confusion about place on the vessel compared to earlier communication with sales representative.
A. E.
9
29 April 2024
Sabrina was outstanding and extremely helpful...
F. & A. C. P. N.
10
28 April 2024
N. D.
10
26 April 2024
P. G.
9
24 April 2024
Ich werde ihre Firma gerne weiter empfehlen - Leute waren nett und hilfsbereit. Zwei Möbelstücke würden beschädigt und ein ceramic Teller zerbrochen. - Gemäss separatem email - - Ich war sehr enttäuscht dass alles so langsam ging obwohl ich schon von den USA die Spedition eingeleitet hatte da ich nur für 2 Wochen in der Schweiz sein konnte. Oft wurden meineTelefonanrufe nicht beantwortet und mir auch nicht zurück gerufen. Ich war nur für 2 Wochen in der Schweiz und musste persönlich in ihr Büro kommen um die Papiere zu unterschreiben (6 Stunden mit Öffentlichen Verkehrsmitteln!) Da niemand dort die Unterlagen via computer schicken konnte und es unmöglich gewesen wäre das per Post in nützlicher Zeit zu erledigen. Das war ein unnötiger Stress und Zeitverlust! - Massimo Calabrese ist sehr gut informiert, hilfreich und hat mir sehr geholfen mit seinem Wissen und den schnellen Antworten! Er ist sehr höflich und optimistisch und hat immer sofort auf meine E-Mail geantwortet. Vielen Dank!!
K. K.
10
24 April 2024
Definitely will recommend Gosselin to all our friends and will use your services again if we need. Thank you very much for everything that you have done for making our relocation smooth! - Everything was perfect - Team was absolutely incredible - very fast, accurate and careful - Andreea is absolutely awesome person. She organised everything on highly professional level. Andreea handled all our pains and concerns and she answered fast and clear.
9
23 April 2024
T. A.
10
22 April 2024
D. K.
10
19 April 2024
Olga was extremely cooperative, asked all necessary questions, guided me through the process and answered to all my e-mails quickly and fully. - Excellent! Quickly, right in time, boxes weren’t damaged. - 20 boxes were moved out in 10 minutes, I was pleasantly shocked! - Will definitely recommend to everyone
8
17 April 2024
Micheline Vermeulen
9
16 April 2024
To mention some uncertainties on the arrival date of the ship and delivery date
Manuel Ancillotti
8
15 April 2024
Some of the boxes didn't have a numbers and some of the packaging was not strong enough and ripped open during transit.
L. V.
8
15 April 2024
Roland Steininger
7
29 March 2024
Les demenageurs étaient trés efficaces, un bon suivi de notre interlocuteur, la reception de nos biens parfaites, le seul bemol, est le delai, un peu long.
Aurelia Sayad
10
29 March 2024
Maaike has been very helpful and attentive throughout my moving process, providing regular updates on the progress of my shipments and delivery. Has been a very pleasant and friendly person to communicate with! - Arjan was very responsive and helpful in explaining the terms of the shipment and delivery, and provided thorough and additional clarifications when requested. Very happy with our communication and professionalism throughout the process. - Very happy with the delivery arrangements and communication by the company. Neofytos was fast to respond to any requests / questions asked and as soon as the shipment arrived in Cyprus he immediately informed me and arranged the shipments' delivery - in record time - to my new place of residence.
I. K.
9
28 March 2024
Very communicative, helpful, friendly, professional.
J. T.
9
27 March 2024
D. D.
9
25 March 2024
Laurent-Nicolas Siat
8
25 March 2024
M. L.
9
25 March 2024
Martine Perroud-van Exter
9
22 March 2024
Madiha Karmoun
Moved to
Peru
from
Japan
10
22 March 2024
H. a. H.
10
21 March 2024
R. E.
10
21 March 2024
Amazing! - Super! They took very good care about my precious goods. Which everyone will appreciate. - They've send the sea container to my house. I had to call a towing company to be able to unload the car that was inside of it. Communication with Nobel was not as friendly and smooth as you would expect from a company that takes care of you beloved items.
R. V.
9
21 March 2024
J. C.
9
21 March 2024
Donata Bauer
8
20 March 2024
Generally I was pleased with the very good service; perhaps a bit on the expensive side though and two items were slightly damaged upon arrival. The container took a long time (four months) to arrive.
O. F.
9
20 March 2024
minor observations: 1. two items were forgotten to be loaded. 2. less wrapping material could be used for non-breakable and non-fragile material. - The assembling of the furniture could have been done with more care and eye for detail.
D. D.
9
19 March 2024
J. H.
10
19 March 2024
L. A. M.
8
18 March 2024
T. V.
9
15 March 2024
T. P.
9
13 March 2024
J. S.
8
13 March 2024
L. S.
10
12 March 2024
Sophie Pereira
9
12 March 2024
D. D.
9
11 March 2024
Papa Malick Diakhate
9
11 March 2024
Good team and good service. Only point was that several hours were lost because of parking issue and the lift changed two times. There should be a more efficient process possible - i.e. send one person earlier to make sure nobody's parked in the perimeter. - professional crew.
S. D.
8
11 March 2024
Confusing regarding the limits. was not clear. The workers did not have complete/ all information.
H. L.
10
11 March 2024
Very well prepared, precise work. I was supported along the way, the guys moved the boxes professionaly. - Beata Rakos-Szegleti, general secretary, Netherlands-Hungarian Chamber of Commerce
9
8 March 2024
Everything went very smoothly. - The price was unbelievably expensive for what I had to move. My husband and i moved from San Diego to Torino a few years earlier and we had 2 cars and a container. I moved about a lot less and it cost about the same amount. I cannot believe the price of moving.
S. G.
9
7 March 2024
C. R.
9
7 March 2024
9 da ein paar kleine Schäden entstanden sind.
F. U.
10
5 March 2024
I'm very happy with the level of service and communication your company has provided me with during the process of moving to Switzerland. The lads were great and got the job done swiftly without any hassle, completely exceeding my expectations. Thank you very much for everything and I'm sending my best regards to the entire team.
A. I.
10
4 March 2024
There was some delay in getting the sending from Gosselin Moving Storage-Magazine-Antwerpen to transport from Antwerpen to Jyvaskyla, Finland. Once it was cleared the transport and delivery of the sending to its destination took place in good order. The service by Gosselin Moving Antwerpen was very good and friendly.
M. M.
7
4 March 2024
B. S.
10
3 March 2024
They were very professional. They arrived on time with all the tools that they needed and took care of everything— We didn't have to lift a finger! They handled our items with care. - Excellent! The communication was very clear. They were very respectful of the property and neighborhood, ensuring that they parked the 18-wheeler in a place that did not destroy anything or obstruct regular traffic in the area. The team was extremely professional, efficient and not to mention pleasant. They really made this a positive experience. They handle the items with utmost care and assisted us with the inventory check of each box. - We did a lot of research, and in the end we were really happy with our choice. We would highly recommend your company, or use you again if the need arose. Thank you ! - Arjan was the best! He communicated regularly and was very accommodating. He was able to answer all of our questions and did a wonderful job at keeping the process smooth and efficient.
J. d.
10
3 March 2024
A. G.
9
29 February 2024
McManus was in constant touch with me and provided assistance or explanation whenever request. - The gentlemen assisting in packing my goods wrapped everything swiftly and throughly. Their assistance handling my motorcycle was also greatly appreciated. - The gentlemen were pleasant to interact with and helped place my goods where I wanted them.
Daniel Alvarado
10
27 February 2024
D. G.
9
27 February 2024
J. M. P.
10
27 February 2024
P. Z.
10
27 February 2024
N. V.
9
26 February 2024
C. W.
10
23 February 2024
Dominique was outstanding in providing us with guidance and direction during out move.
M. B.
8
22 February 2024
In general, it was good. It happened though that I called Simon several times during the normal working hours, and there was no response (and, if I'm not wrong, there was no call back i.e. it seems his phone doesn't have a list of missed calls). To get some information I had to wait several days, however, I am not sure if these waiting times were caused by others, and not by Simon. - I was contacted just couple of times by the sales representative, so I cannot provide here something specific. - Guys did a great job, delivering everything in one day. - Services were very good, however, I still think that packing at origin could have been done in one day.
I. B.
9
20 February 2024
He was very professional - She did well, handled the questions and changing circumstances well. Would have appreciated if she would pick up the phone and call more frequently for complex discussions instead of depending on email.
B. S.
9
19 February 2024
-slow packing (3 days with 4-6 people) +great communication +trustworthy and reliable
A. S.
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