Reviews
What customers say about us
9.1
1566 reviews
9
17 February 2024
A. G.
9
16 February 2024
I could really trust them. I was then totally sick and they have perfectly and kindly taken care of everything with care. - I will for sure recommend you verbally or to people I meet. But not through the channels you are mentionning. Thanks a lot for your kind and efficient support during the whole process.
A. J.
9
15 February 2024
Bertus Arend
10
14 February 2024
Oleksii consistently displayed a high level of professionalism and efficiency throughout the entire move process. His ability to handle various tasks in a timely manner was truly commendable. From the initial planning stages to the final execution, Oleksii ensured that every aspect of the move was well-organized and completed on schedule. Oleksii's communication skills are exceptional. He kept me informed at every step of the process, providing clear and concise updates regarding the status of the move. His responsiveness to emails and phone calls was impressive, and he always made himself available to address any inquiries promptly.
9
13 February 2024
J. H.
10
13 February 2024
Dita Msakni
10
11 February 2024
Everything went smoothly. Gosselin handled everything perfectly. Half of my stuff were electronics. Everything arrived in the same condition as when I sent them. The pick up and delivery staff were very professional. They arrived on time and efficiently went on with their work. Very friendly as well. Highly recommended! - Communication was spot on. I always know what is happening to my stuff. Very professional and thorough. He gave me all the information I need and asked for. From the first phone call to the email updates, Alastair did a fantastic job. I'm glad he took on my case.
Ronald Gebilaguin
9
9 February 2024
Jacek always answered my emails and any correspondence in a timely and prompt manner. - I was very impressed with Gosselin's service. The only reason I did not rate it as a 10 is I feel it would have been possible to use less packaging on some items. Additionally, it would be an idea if Gosselin offered the option of used boxes for some items. It seems so very wasteful to send all of those boxes and packaging to recycling when they are in perfectly good condition to be used at least for 1 more move.
Katie Lennon
10
9 February 2024
Excellent on time service provided from Daria when my collections from Antwerp
A. K. D. S.
9
8 February 2024
Kris Hendrickx
10
8 February 2024
The delivery people from Riga were super! - It would have been nice if she had kept me informed as time went by. There were unavoidable delays that it would have nice to know about without me having to call to find out.
C. L. D. S.
10
7 February 2024
U. G.
9
7 February 2024
N. A.
8
6 February 2024
Excellent, very kind and cautious staff. - Communication was difficult and packing took a while. - Great communication and very clear indications.
A. M.
9
5 February 2024
Insgesamt waren wir mit der Dienstleistung von Gosselin sehr zufrieden. Der Partner in Kenia hat jedoch Verbesserungspotenzial im Bereich Professionalitaet. - CD Shipping ist eine der besten Umzugsfirmen in Afrika und Herr Vogel ein Urgestein im Transportbusiness. Trotz einiger administrativer Hindernisse hat er die Verzollung des Containers innert nuetzlicher Frist abgewickelt. - Die Crew war nett, aber nicht allzu professionell beim Einpacken. Schenker hat beim Verpackungsmaterial gespart. Anstatt ihr eigenes Material zu verwenden, haben sie viele unserer gebrauchten Kartons, Seidenpapier und 'bubble wrap' verwendet. Geschirr und Glaswaren wurden ziemlich abenteuerlich verpackt. - Uns wurden Kleiderboxen (hoch, zum Aufhaengen von Kleidern) versprochen. Die Groesse und Art der Umzugskartons entsprach jedoch nicht dem internationalen Standard. Der Container wurde entgegen der Abmachung via Durban und nicht direkt nach Kapstadt verschifft, was zu einer 4 woechigen Verspaetung der Auslieferung gefuehrt hatte. - Herr Erdmann hat mich im Vorfeld des Umzugs proaktiv kontaktiert um meine Beduerfnisse abzuklaeren. Er war fuer Rueckfragen stets erreichbar.
N. D.
Moved to
South Africa
from
Kenya
8
5 February 2024
Overall good service. There was an issue with one of the movers however who was not packing properly and who had to be replaced. This was done very swiftly.
N. O.
10
2 February 2024
Veuillez utiliser un pseudonyme - Note de "10" attribué grâce au travail effectué par Federica Gigante - Le service a été très bien coordiné entre Gosselin et Paramount - Très bien si ce n'est un "couac" avec le document CITES d'exportation non signé en Suisse par les autorités. Cela a impliqué un aller-retour par avion Suisse-USA - Très professionnelle, et extrêmement efficace
R. C.
10
2 February 2024
J. M. C.
6
1 February 2024
more care could have been given to some of our things. - good communication and professional service.
B. H.
10
1 February 2024
D. V. E.
9
31 January 2024
F. S.
10
31 January 2024
R. Z.
10
31 January 2024
N. C.
10
29 January 2024
A happy customer. The delay in loading container on vessel in Matadi/Congo was timely informed (on forehand) and satisfyingly dealt with. - Very good team, efficient & friendly. Good language skills (NL & EN). - Good & efficient team. Good & new packing material. Loading our vehicle (outsourced by MOVEONE KINSHASA) was a shabby job and led to damaging our vehicle. The flatbed truck and container were at different hights. The could not be rolled on or driven onto the container and was hoisted onto the container in a dubious manner. - Very informative and cooperative. - Very timely & concise information.
Timothy De Maertelaere
9
29 January 2024
M. K.
8
29 January 2024
Globalement nous sommes très satisfaits, néanmoins demander un supplément pour remonter un meuble quand on a déjà payé plus de 10000€ pour le déménagement me semble un peu exagéré. - La visite en visio a été organisée simplement et a été efficace. - Rachela a été disponible et réactive pendant tout le process. - Nous avons été globalement très satisfaits de la prestation et notamment du travail à domicile avec 3 réserves : 1 - un meuble a dû être entièrement démonté et n'a pas été remonté à l'arrivée, 2 - un meuble n'a pas été démonté et était un peu abîmé lors de son déballage à domicile 3 - un carton qui a servi de poubelles à mégôts lors du déménagement a été ensuite utilisé comme carton pour mettre du matériel de garage. - Anonymement le cas échéant.
Benjamin Brard
9
29 January 2024
It was difficult to communicate with the mover as he was not speaking English. Unfortunately, he was alone, without much equipments for the moving, and I had to help him for the big furniture.
M. L.
10
26 January 2024
R. W.
Moved to
Spain
from
United States
9
25 January 2024
Ian Saunders
10
25 January 2024
Massimo was excellent to deal with in regard to the move. He was informative, warm and professional. - Always professional and helpful. - I was kept well informed of the progress of my items and expected delivery date. - Excellent service and kept me well informed of requirements and progress. - Excellent service at all times.
L. K.
10
24 January 2024
Team was efficient and well organised. No damages experienced
D. K.
8
23 January 2024
M. D.
7
22 January 2024
T. I.
8
19 January 2024
C. v. E.
8
18 January 2024
D. D. L.
Moved to
Saudi Arabia
from
Indonesia
10
16 January 2024
Everyone did a great job, however I do not accept having my name on the website. Thank you for everything. - Great!
R. W.
10
16 January 2024
Aside from a broken Vase everything went well.
S. K.
10
15 January 2024
Emilie was very helpful and always very quick to reply - Mike and Lee were great, they couldn't have been more helpful, polite and considerate.
D. B.
9
12 January 2024
not sure who this was or whether I had one - fast and friendly - fast and friendly only comment is that some of the staff delivered was humid and clammy as if it was stored at a not fully dry area - but this has nothing to do with the service quality at delivery
Christian Schmitz
10
11 January 2024
M. D. V.
9
11 January 2024
Johan Lundblad
10
10 January 2024
Cara Groller
Moved to
Ireland
from
United States
8
9 January 2024
L. M.
9
9 January 2024
Gabriele Cacchioni
8
9 January 2024
S. A.
10
8 January 2024
Mary was prompt in all her responses and was sending timely emails to check how things were going. - The process was explained thoroughly and all questions answered. We felt as confindent as one would at the beginning of this journey. - Packers were friendly, quick and professional. Everything was done in a matter of hours. All boxes were labelled and an inventory provided. - The service was quick, people were friendly and professional. Boxes were counted and all was dealt with care.
Martha Koukidou
9
8 January 2024
Very prompt in responding, even when Emilie was on leave or a break, I still felt well supported. This was especially crucial since my shipment was due to clear customs over the December holiday period. - I was kept well informed and the coordination was very good. - Very good packing, and professional team.
R. M.
Moved to
India
from
Thailand
9
8 January 2024
R. A.
10
4 January 2024
True professionals ,I will definitely recommend them !
9
3 January 2024
Very kind representative. Answered all my questions and demands very quickly - Very good work. As soon as I mentionned a problem with a first company in the US, you reacted immediatly and ITO El Paso called me the next day to prepare my move - I received updates about my shipment on daily basis. It was really appreciated. I permanently knew where my shipment was and what was going on. Really good !
V. C.
10
2 January 2024
P. B.
9
27 December 2023
If we here address Mr Savary’ s performance it is in our experience fair at very best .Hours spent on virtual surveys to arrive to serious discrepancies... On large moves we would advise to use on site surveys . - More than vey good ,excellent ! The team lead by Philippe did a superb job . These professionals are efficient ,safe ,cautious ,resourceful ...and in addition a pleasure to deal with ! - Partly same team ,and same performance However , Gosselin should be very selective in hiring external help . Twice we had people added to the team they didn’t have same work ethics and there was a serious safety issue where one mover could have been badly hurt ...lack of professionalism and understanding by the hired helpers . - Somehow this is our 3rd move with Gosselin and if asked we will recommend . As always there were some minor issues but for sure no damages neither to our goods nor to the premises ,difficult to do it better ! One recommendation ,in site survey at origin AND at destination ,this would avoid we believe some issues ...which by the way were all solved either by teh moving team ,incl driver ,or leadership . - No full name please mainly on social channels ,but if a potential customer wants to speak with us no problem - Some misunderstandings ,but in general a desire to help and make things happen . Very well supported by her leadership .
U. & T. C.
10
27 December 2023
F. L.
9
27 December 2023
Easy and very professional - Very good throughout. - Very professional and polite
7
26 December 2023
L. B.
8
26 December 2023
Anneleen Van Landeghem
9
26 December 2023
O. F.
9
26 December 2023
Nicole Levesque
7
26 December 2023
C. W.
5
23 December 2023
J. H. O.
9
22 December 2023
Carole van Eyll
9
22 December 2023
R. B.
10
22 December 2023
P. D. R.
9
21 December 2023
Très bonne expérience. - Une excellente personne, nous avons adoré son accompagnement, un réel plaisir de travailler en collaboration avec Madame Betis-Cosson Emilie. Une vrai professionnelle qui est soucieuse à ce que tout se passe parfaitement bien. Une belle rencontre téléphonique :)
10
21 December 2023
Absolutely perfect, extremely grateful for the excellent service!
9
20 December 2023
Allways reachable, fast respons, flexible, solution minded - Allways reachable, fast response, flexible, solution minded - Good packers, good service, a bit too much paper packed in boxes bringing volume up - Good crew, fast offloading, organised unpacking, friendly staff
F. E.
8
20 December 2023
Only negative point was lack of clarity on tax exemptions at departure -resulting in non payment of TCA.
L. M.
9
19 December 2023
J. C.
8
18 December 2023
A few Missing items as previously mentioned, and a few marks on our walls. - A few scratches on the walls from when they moved in all the furniture. - We are missing a few items: umbrella, shoe horn
J. S.
10
18 December 2023
A. T.
10
16 December 2023
We are extremely happy with the provided services, and we would definitely recomment Gosselin to anyone who would ask us for a moving company. We wont hesitate a second to contact you again for our next relocation as well :) - The team of two was also very efficient, everything happened under 2.5 hours, and the well organized packing in warsaw reflected on the unpacking in the appropriate rooms in the new flat. - Very efficient team, worked quietly with precision and well led, provide the best packing. - Pawel was precise and knowledgeable, bullseyes on the amount of boxes we would have and the price. We're very happy. - He was very professional and organized, would recommend him 100%
Y. V.
9
15 December 2023
The crew from Norco (Aires) was great. They were upbeat, helpful, and moved everything in so quickly. - The Gosselin crew was very efficient and worked really hard. They were super careful with everything and pleasant to be with. - Steven Molloy was very helpful doing the surveys and carefully explaining the process. He was very patient with these first timers. - Dominique was a great help and excellent communicator.
D. R.
9
14 December 2023
J. V.
9
14 December 2023
Olivier Bourbon
10
14 December 2023
Thomas Walz
0
14 December 2023
Great and fast packing. - Both gentleman very efficient, on time. - Clear and efficient communication.
A. D. M. V. d. W.
9
14 December 2023
Fast answers - A bit over the top in terms of packing, even the tea carton boxes were protected. - The bed was not build back the best way, they were very busy that day and didn't have a lot of time thus rushing things
E. C.
Be smart. Move with your smartphone.
Ask for a guided virtual survey. Capture the volume of your household goods with your smartphone. A Gosselin colleague will assist you in the process.