How customers rate Gosselin
Our reviews
9.1
1929 reviews
10
6 September 2024
Sehr gut. War gezielt und nicht zu lange. - Sehr gut. Ging zügig und kamen pünktlich - 10. War nicht mein erstes Mal mit Gosselin. Immer gute Erfahrungen gemacht - Lieber nicht - Sehr gut, v.a. die Flexibiltät der Lieferdaten kam mir organisatorisch sehr entgegen.
T. D. G.
10
6 September 2024
Quick contact by mail/phone, every step of the move process was well organised
10
6 September 2024
R. M.
10
5 September 2024
Communication and availability very good . - No issues , maybe a little bit more communication about the move would be better . Everything went OK , but as customer you don’t see the plan they have . - Very friendly and helpful - No sales person involved in this move as far as I know
Hans Vanheuverzwyn
8
5 September 2024
H. M.
Moved to
United States
from
Congo
10
4 September 2024
S. H.
8
4 September 2024
slow start, okay communication but excellent moving team when unloading and moving in - suggestion to change of BoL was a waste of time, not necessary - She was not taking initiative in the beginning. I had to move things along. Overall, it went fine.
A. K.
6
3 September 2024
P. A. K.
8
2 September 2024
K. G. B.
9
1 September 2024
Michel Grethen
9
30 August 2024
Javier Nino-Perez
7
30 August 2024
I am thankful we got the pro team at origin and destination and not a seasonal team; It makes a big difference for me - team itself was good (not perfect as some of my items have been just piled without any protection inside boxes ) but communication with aires wasn't the best and first , it became easier later on in the process. Most of all I deplore the poor quality of the material at origin. I have moved quite a few times , internationally, and this is the first I see boxes so thin and not sturdy at all. This is a way to save money of course but it doesn't bring a feeling of safety for my belongings. Except for the wardrobes, boxes were mainly single wall card box. At arrival you can see boxes are either ripped , burst or distorted. Obviously not sturdy enough to be piled during a sea shipment travel. Also at the bottom of wardrobes there were a lot of cushions, small boxes etc, the long dresses and coats came out crimpled. Which I believe is not the purpose when wardrobes are used. As consequences , some of the dresses and coats have now to go to the pressing. extra cost for me. - they helped efficiently and were nice to work with, I really appreciated them being on time - I need to make a difference between the people and the company. Interactions with move coordinator, and team (Gosselin at destination) was very efficient and pleasant. this is a 8 or 9 over 10 I would add the exact same remarks I made here above regarding the materials. In the past we have been in touch with some of your competitors using better material; adding for example very strong cardbox corner when wrapping the furniture, using less paper and tape but higher quality boxes. My overall feeling is that the people are pro but money is drastically saved on the quality of the tools furnished to the good team you have. Even with he best team they can't do miracles with poor quality materials.
M. G.
10
29 August 2024
S. W.
9
28 August 2024
Sehr zuvorkommend und professionell! - Wir hatten 4 Umzugsberater gleichzeitig in unserem Haus. Die waren alle gut. - Für den Umzug des Klaviers schien mir die Crew nicht genügend instruiert. Sonst war es aber ok, es gab nur ein paar wenige Packungsbedingte Schäden.
M. B.
10
28 August 2024
H. K.
10
28 August 2024
Excellent and friendly staff - both in Brussels and in Berlin
10
28 August 2024
S. M. O.
Moved to
United States
from
Ireland
10
28 August 2024
O. P. M.
Moved to
United States
from
Ireland
10
27 August 2024
The packers were excellent and very detailed oriented. They listened to my needs and did exactly what I asked for. The representative in Algeria was mostly absent and hardly replied to emails. This could be improved. - Excellent with very nice and professional staff. - The unpackers were very polite, on time and helpful. Excellent service. - Reto was very helpful throughout the process. I would have liked to be informed more regularly about the status of the shipment. - I would recommend Gosselin for their professional services and their excellent client support. The packing was very well done and nothing was lost of broken.
Rania Bikhazi
8
27 August 2024
N. F.
8
26 August 2024
First representative made an excessive quote, maintaining a high quote even the second time round. Appreciated the option to have a second moving company come in for another more reasonable quote
K. R.
Moved to
United States
from
Morocco
9
26 August 2024
Jean--Luc Bodson
9
26 August 2024
A. R.
9
26 August 2024
A. V.
10
25 August 2024
L. O. / A. B.
10
24 August 2024
B. J.
9
23 August 2024
J. L.
7
23 August 2024
The company had transloaded our household goods from the container into a truck and a van without us being witness of this process (breaking the seal). They arrived only at 10.00 at our location. Some of the boxes were damaged from the transloading. The team leader decided to first unload both vehicles and then to start unpacking our goods. Only 2 of the 5 people were skilled to assemble our goods. - The service in Ankara was outstanding, but the performance by the subcontractor in Washington was poor. Several of our items were damaged or broken. - Very professional, hard working
B. V.
Moved to
United States
from
Turkey
10
23 August 2024
very satisfied - For professional reasons, I prefer to stay anonymous - thank you for your understanding.
C. F. A.
8
23 August 2024
C. M.
10
23 August 2024
A. D. B.
10
22 August 2024
Pour des raisons professionnelles, nous n'avons pas le droit de publier des commentaires, merci de votre compréhension.
F. J. M. D.
8
22 August 2024
Several extra delays were experienced The route made no sense : our stuff got in through Houston, very close to our final destination, but went all the way to LA to stay there for weeks (waiting for a full truck …) to then come back all the way to Texas. I was pregnant and did not get my baby stuff in time. The team was very responsive by email though and nice. - Very easy communication Initially Did not transmit to the local FR moving team the most up to date Destination City and Mover Name but was fast to correct it afterwards. - Did not have the most up to date destination city and Mover Name but were fast to correct it - Excellent overall Did not explain well that the moving crew was gonna bring boxes and repack everything
P. G. B.
9
22 August 2024
it was all positive with the exception of the discussion on extra charges for Italy, which was however partially resolved. I did not appreciate that the overall charges were not fully transparent from the outset. - really great team. professional, courteous and fast - extremely professional team. super organized
8
22 August 2024
J. D. f.
9
20 August 2024
Just the right amount of e-mail communication. Prompt replies (by me and him on my follow-up questions). Check a few days before arrival of crew. Pleasant surprise stuff had arrived in Sofia and could be unloaded just as I had arrived. - To be honest - I don´t really remember (quite a while ago). But definitely OK (went through the appartment, had evaluation, went over what is fragile and not, need for outside lift etc...) - I had fun with the crew and spent 1,5 intensive days with them. I put ´´good´´ as I believe the work would have been easier or more convinient if on day one the crew would have consisted of more than 2 persons (a hell of a job with just 2 people). On the second day, there was numeric reinforcement. - More crew on the first day, making the second day a very short one (just final cleansing). Appreciated the interaction and mutual understanding (for instance: let´s stop tonight, as I can´t unpack more; leaving us some days to unpack and put aside in more manageable tempo. And then crew members dropped by to pick up some remaining empty boxes and more. Very convinient and nice customer oriented approach. - 10 on Bulgarian side; 09 on Belgian side (too small crew on day) - Share it with your crew. Me and social media, no, that´s not a good match.
P. L.
8
20 August 2024
Es war alles in allem in Ordnung. Manchmal sehr viel Emailverkehr (redundantes hin- und hersenden von Dokumenten), aber so ein Transport ist ja auch komplex und verlangt Geduld von Seite des Klienten. Es wäre schön gewesen, noch mehr über die Route des Containers aufgeklärt zu werden, wir haben jedoch alle angefragten Informationen jeweils von CS Laos oder Gosselin erhalten. - Sehr viel Packmaterial verwendet, aber besser mehr als zu wenig! - Vor Emilie hat und vor allem Hr Simon Erdmann betreut, alles ok, viele lange Emails, bitte kürzen ;-)
A. R.
10
20 August 2024
C. W.
9
20 August 2024
A. B.
10
19 August 2024
N. B.
10
19 August 2024
G. M.
9
19 August 2024
the items were extremely well packed, some of them contained jts one small thing in a big box full of paper. the marking outside the boxes were unclear, we did not know in which language were written, which made difficult the distribution of the boxes while taken all out of the container. in general well, just these small items that can be easily solved in furture movings - ALL good, all staff were very helpful. Juts in the morning we started a bit slow and we managed to take all off the container by noon, which was extremely appreciated
P. A.
10
19 August 2024
All good, well informed and arrived on given time. - All good.
T. S.
10
16 August 2024
R. E.
8
15 August 2024
the move-out and move-in went smooth. The total duration was much longer than expected. - Move-in went smooth and I was helped very well by the movers. - Packed everything suitably and quickly. Process went smooth and everything was celar. - No comment as I was not involved with the sales representative. - She answered all my questions very well and helped me throughout the process.
J. F.
10
15 August 2024
K. D. M.
9
14 August 2024
Sehr professionell, effizient und zuvorkommend.
D. S.
10
14 August 2024
Very good people. Fast and polite and knowledgable!! - Very professional and accurate! - Very kind and professional. Good with communication. - Again, the guys were fantastic! Very satisfied! One thing is I wish the port would have emailed me instead of calling because I did not get the messages occurring in a few that I could have avoided.
C. V.
Moved to
United States
from
Luxembourg
20
14 August 2024
H. C.
Moved to
United States
from
Turkey
9
14 August 2024
S. S.
8
13 August 2024
The timeframe for inspection of possible damages after delivery is very short. It is simply impossible to check more than 200 boxes in two days to see if nothing is damaged. While unpacking a few days later, we discovered that two (expensive) lamp shades were also damaged because they were crammed with too many other - heavy - items in boxes, but it was too late to make a claim for compensation. It is true that we could have asked to unpack all boxes but that would not have been realistic and there was not much willingness (see point above). The markings on the boxes were also unclear (on the boxes with lamp shades it was mentioned that they contain "toys"), so it was not possible to do a quick check of fragile items. - It was positive that the services at destination were done (partly) by the same team as the one at origin in Sweden. We were not very satisfied by the helpers from Ghent (Schollaert), who made some damages to the walls while carrying goods inside (and tried to convince me not to make a note on the delivery document because "it will be not be of use anyway"), and constantly made the impression that they would like to leave instead of proactively unpacking items. - Friendly and efficient, though some items were broken or damaged, which is perhaps inevitable with a large international move.
B. V. B.
9
12 August 2024
B. L.
10
12 August 2024
Absolutely brilliant service, would definitely recommend!
M. S.
8
12 August 2024
P. T.
9
12 August 2024
Beaucoup trop de changements de la date de livraison
Nicolas Stavridis
10
12 August 2024
A. T.
9
10 August 2024
Verspätung des Umzugs wurde nicht kommuniziert. - Sehr gut organisiert, aber an den Umzugstagen nicht einfach zu erreichen.
B. S. F.
9
9 August 2024
Stephanie Fraser
8
9 August 2024
Good information sharing. - Very responsive and clear coordination for the transport of the household goods out of Belgium. Timely delivery date updates. - Overall ok. But initial shipping date out of Antwerp was shifted from 29 May to 08 June (10day delay). Container shipping planning could be improved. Initial delivery date to port SLC was 04 July. Actual delivery date to port SLC was 21 July. - There was also a 7day delay in Long Beach, CA resulting in the total 17day delay for shipment to arrive in port at SLC on 21 July. The communication with PTS point of contact was very poor -> only reactive and not proactive. Only 4 mails received since the container left the house in Belgium. All 4 mails were sent as a response on a mail sent by the costumer service coordinator or myself due to no information sharing (for example I noticed that the container was being shipped back to Europe... without info about our household goods being transferred to???) The moving crew stated that our shipment was waiting in their storage in SLC since 26 Jul. Also no information on the arrival time of the moving crew as it was stated in the general communication mail "The crew's arrival time will be advised 1 business day prior to delivery". In the late afternoon 6 Aug, I had to call 2 other persons at PTS to get the confirmation and arrival time of the moving crew on 7 Aug. However, the moving crew did a very good job. No damages to the house and everything installed and placed as expected. All packaging materials were taken away. - Good service for the BEL part, poor service for the PTS part (Moving crew was very good).
M. L.
9
9 August 2024
C. J.
10
9 August 2024
Few items broken packed by Focus, but it could have happened in transport
Laura Walters
10
9 August 2024
Always service minded, very diligent and professional. The goods is well taken care of. The people organizing the relocation/moving is second to none. - Always a pleasure and well coordinated, just as last time.
Benny Keden
10
8 August 2024
A. G.
9
8 August 2024
Professionell und freundlich - Sehr gute Kommunikation und Koordination
S. M.
10
7 August 2024
S. C.
9
6 August 2024
J. M.
9
6 August 2024
Sadly, I missed a good feed back with LG international. The service was slow. My personal belongings had arrived to Caucedo (DR) on 6 of juny and I received at my home on July, 30. Many times I had to call to him and I did not receive answer to my questions.
G. R.
10
6 August 2024
Zuerst wurde der Umzug einer anderen Firma zugesprochen und der anderen Firma habe ich mitgeteilt, dass ich einen grossen Tisch habe. Diese Information hatte die Umzugsfirma Gosselin nachher nicht, weil es zu keinem Vorgespräch kam. Am Umzugstag musste dann eine zweite Person organisiert werden, weil nur eine Person den schweren Tisch nicht transportieren hätte können.
V. B.
8
6 August 2024
There was a serious misunderstanding regarding the absence of a lift, although clearly ordered. Things were nevertheless quickly solutioned. Also, some crates came empty (probably from another customer) given the impression that our goods were stolen. They were finally retrieved later from the warehouse. Also, despite our goods being very well packed (some clearly marked "Fragile"), several items were damaged probably because of the rude and repeated loadings and un-loadings (from truck to container, and vice versa, and between different warehouses). This needs to be avoided.
9
5 August 2024
J. R.
10
5 August 2024
no - Very good - 10 These people are gold , extraordinary workers - very god , follow up daily to see the progress
M. B.
9
5 August 2024
Excellent moving staff, very friendly, efficient, communicated well to unpack and put items in place, excellent knowledge to reassemble furniture, and very careful at all details. - Excellent service, very efficient, timely, professional, competent, and a big help to perfectly organize all necessary documents.
Guido Gerig
10
3 August 2024
Antoine was very professional. Excellent service - Exceptional service - Exceptional service from Jacek and his team - In comparison to Gosselin, the service was extremely poor and very disappointing - I would use again
J. M.
8
3 August 2024
R. J. D.
8
2 August 2024
Metal lid on my driveway was damaged. This was noted by the driver and the offloading crew. So far, no further information was provided to me.
A. V.
9
1 August 2024
I would highly recommend ! - The crew was efficient and friendly. I was surprised by how quickly they completed the work! The team also worked well together. - A small confusion about the number of personnel needed on the day of the move but once this was realized, additional support arrived. The moving crew and their packing care & speed was exceptional. The team worked well together. - I appreciated Andrea’s follow-up, I knew that if I had any challenges or questions, he would respond quickly.
10
1 August 2024
Philippe Kridelka
10
31 July 2024
T. F.
5
30 July 2024
In general ok. Although a 40ft. container was advised which in the end was 50% empty. - The quality of packaging is very different from mover to mover. We had plastic cups which cost less than €5 packaged in 5 layers of paper and we had furniture and expensive handbags put and cardboard boxes without any wrapping. This resulted in some damage on mentioned items. Also one piece of furniture was damaged since it was closed wrongly. and there was damage to a new cargo bike. - Moving was ok. Downside is that they don't do unpacking and also do not connect washing machines. Picking up the packing material was arranged well. - General contact with Dominique was very good. It would be very good if Unimove could facilitate shipping of large batteries (for E-bikes and tools). These now all need to left in NL and it is impossible for an individual to have these items shipped. I think Unimove would be in a good position to facilitate this. - See comment above Main issue is that there are some damages during transport/packaging.
C. V. G.
9
30 July 2024
J. & E. H.
9
30 July 2024
M. V.
10
30 July 2024
J. K.
9
29 July 2024
E. v. H.
10
26 July 2024
R. Z.
Be smart. Move with your smartphone.
Ask for a guided virtual survey. Capture the volume of your household goods with your smartphone. A Gosselin colleague will assist you in the process.