Reviews
What customers say about us
9.1
1407 reviews
10
27 September 2023
I. K.
9
26 September 2023
Both the initial as well ass the 2nd. representative acted fast and well .. - Very good.. the team packing on site for our transfer were nice people and took good care of our belongings.... all arrived well and in good condition... - We -my wife and I are happy that despite the difficulties in the current political environment, the Gosseling team managed to get our belongings were they should be... ie. with us on the new address..... - Sandro constantly stepped in on any questions which popped up and as such provided a ''safe'' feeling.. - Despite the various issues with paperwork at the airport and unclarity on the transport mode and route under the given political circumstances, Moscow managed to get our duty free import secured.... The team with delivery on site worked well and fast.. - No additional remarks or comments...
F. K.
10
26 September 2023
Miguel Pires
Moved to
Denmark
from
Angola
9
26 September 2023
J. C.
10
25 September 2023
Saman Edirimanage
8
24 September 2023
J. G. L.
10
23 September 2023
Jan Banka
9
23 September 2023
A. R.
10
22 September 2023
J. B.
10
22 September 2023
P. K.
10
21 September 2023
Very good team and handled all Our things carefully. - Very fast, a few broken items but nothing too relevant. - Excellent communication, very responsive and extremely patient. Thanks for all your support Federica!
Jonathan Fernandez
8
21 September 2023
Not sure who that is, not even sure I was in touch with them. - Very efficient, but sometimes at the expense of care for some items (some clothes thrown in boxes, etc.).
E. V.
7
21 September 2023
totally focused on speed and not on quality, fixing of the wall after damaging it, was very well done - what sales representative?
S. P. R.
Moved to
Iran
from
Vietnam
9
20 September 2023
M. D.
8
20 September 2023
P. H.
9
20 September 2023
A. M.
9
20 September 2023
J. A.
10
20 September 2023
Arjan is very professional and always responsive to our questions. We really appreciate his assistance and being so reliable. - We prefer not share our names. - Professional with good communications. Careful during the moving, and on-time. - Professional movers who were careful in packing the items for the move.
I. O. L. H.
7
20 September 2023
See comments wrt sales rep - actions like this do not bode well to gain a client's trust. - The sales representative was in and out within a couple of minutes, hardly asked any questions, and fully underestimated the total volume and the type of cargo (sensitive art was not note beforehand and thus the correct packaging materials were not used). I can imagine that the total cost was underestimated as well as such, which is convenient as this was a tender offer. The packers handled the situation very well but were equally irritated of the fact that they were not well prepared for the packing. Instead of 2-3 hours, they spent at least 8 hours to pack everything.
K. D.
8
19 September 2023
S. D. W.
Moved to
India
from
Turkey
8
19 September 2023
Everything went well, except for some damage on a few items and a delay in air freight delivery. - Overall good but I regret that a few items were badly packed leading to damage.
J. I.
9
19 September 2023
A. P.
10
19 September 2023
M. C.
9
18 September 2023
C. C.
9
18 September 2023
J. S.
8
17 September 2023
Moving team was friendly, efficient and very quick - Two of the boxes were damaged quite badly and it was clear that the one box was repacked in the process, which is a bit concerning. - Lisa was very friendly and helpful but didn't mention that she would be going on leave so when I sent the final list there was nobody to assist and Steven and Anika had to step in to provide an ad-hoc solution.Once I spoke to Anika things were arranged for collection and it went smoothly from there. Tonnie also helped a great deal once the collection was made.
A. D. W.
9
15 September 2023
M. P.
5
15 September 2023
Z. B.
7
14 September 2023
The delivery in itself was very good, the 2 movers were great ! However we had to wait a very long time between the shipment was cleared by customs in Miami and the delivery in Jersey City, which we did not understand and put us in a difficult position.
F. T.
10
13 September 2023
I just want to shout out the amazing service of this partner. They were fast, accurate, and friendly. They're a partner you should cherish! - Clear communication, always friendly, absolutely amazing!
S. M.
9
13 September 2023
Y. A.
9
12 September 2023
Federica was really wonderful to work with -- super communicative over email and phone. When I had questions like, "The bank wants me to make sure you're not a scammer, can you reassure me?" she did. I would work with Packimpex/Gosselin again, thanks to Federica, and I will recommend your service to others.
L. G.
8
12 September 2023
My Stuff was jammed for weeks at the harbor
R. A. B.
8
12 September 2023
S. D. W.
Moved to
India
from
Turkey
9
11 September 2023
S. H.
8
11 September 2023
Mohammed Esam Othman
9
11 September 2023
L. S.
10
9 September 2023
S. P.
10
9 September 2023
Due to my unavailability, the survey was done over the phone, with video. Again, trillion thanks for this flexibility! - Not sure if EDA wants.... therefore, sorry, no ;-)
M. D. F.
9
8 September 2023
She was incredibly patient with me, and amazingly dedicated. I could not have asked for a better coordinator.
T. S.
10
8 September 2023
S. P.
9
8 September 2023
D. P.
10
7 September 2023
Steven was really helpful, the volume estimate was accurate and he was also very responsive. Top-notch service ! - Team was great, on time, hard workers and in the end everything was in good condition at the end so wrapping was efficient. Special thanks to the manager who managed to find a solution of a problem we had with the opening hours of the storage facility in Wavre. It was very reassuring to deal with him. - The company was recommended by a friend, I will surely do the same for others now. - Very kind, helpful and highly responsive. Did a great job, many thanks to her ! - They gave us good tips as for the timing of delivery and paperwork. If we move inside Mauritius, we will ask them definitely. Delivery was very professional and the team was helpful and kind.
E. B.
10
7 September 2023
C. B.
10
7 September 2023
Really professional service from start to finish. Good customer service and value for money. Compared to other moving companies, Gosselin was the only one to meet all my requirements regarding the move.
9
7 September 2023
J. M.
9
7 September 2023
N. H.
10
6 September 2023
J. S.
Moved to
Spain
from
Ireland
7
6 September 2023
SOme extra explanation of the insurance and the pick-up/delivery part could have been better explained. But overall very friendly service.
Sara Bruins
10
5 September 2023
M. W.
7
5 September 2023
A. V. G.
9
5 September 2023
Assuming your are talking about Mr. W. Vogel of CD shipping in Cape Town
S. R.
Moved to
Algeria
from
South Africa
9
5 September 2023
My overall impression: Trustful and handling customers property with great care! - All steps where communicated in time and the whole process was finished accordingly - Arjan's reponse to questions was very quick and accurate. Felt that the furniture was moved with great care.
M. A.
7
5 September 2023
A little bit more proactive communication would have been nice
B. G.
8
5 September 2023
Movers were very nice and efficient. However we wish the central office would have kept us informed of the delivery delay. - The movers who came to our house to pack were very nice and efficient.
Tristan Jambu-Merlin
9
5 September 2023
The wardrobe was not built because of "lack of a missing piece" and when I did it myself I was able to put it together easily
M. R.
9
4 September 2023
R. V.
10
4 September 2023
M. S.
10
4 September 2023
C. H.
8
3 September 2023
S. B.
9
1 September 2023
J. A.
8
1 September 2023
M. F. B.
Moved to
Central African Republic
from
Spain
9
31 August 2023
D. G.
8
31 August 2023
E. G.
10
31 August 2023
Arjan has been very attentive and always delivering good timing in response. - Nobel van Lines delivered the service expected. - I worked with Unimove on both legs of my move to and back from United states. Great Service! my network of expats already know about Unimove! - Maaike delivered good service, delivering solutions to customers. Great job!
S. T.
10
30 August 2023
A. C.
10
30 August 2023
They were great! - Oleg was wonderful! Very polite and professional! - Great team!
9
29 August 2023
LogPro proved to be a reliable and thorough partner during the unloading of our removal goods, as well as for the (free of charge!) follow-up on their side when a closet, that was built up by their workers, collapsed a few days later. Despite the incident, we were satisfied with the service provided. The relation with the sales office leaves however mixed feelings. We had two exchanges about extra requests that had to be charged separately. Once I asked them to deliver 5 cardboard boxes. LogPro asked for 75 USD (!), so we kindly refused, but LogPro came back to usand offered to deliver the boxes free of charge. We had later a similar experience when inquiring about the price for a storage room, when the prices between the first and second quote grew considerably without reasonable explanation. As we inquired about the price difference, LogPro re-submitted the offer and apologized for the mistake. These episodes might just be caused by lapsuses, but they throw a shadow on a professional relation that has been, overall, satisfying. - The overall working relationship with our coordinator was good: Ms Schwaller was always very responsive and competent. The damage claim section however needed prompting to move forward with our case, which was not what we had experienced so far with other employees of Gosselin. Our case nevertheless was handled correctly, and the insured amount has been disbursed as agreed. - We would be happy to work with her again.
T. N.
9
29 August 2023
A. L.
Moved to
Burundi
from
India
9
29 August 2023
L. B.
9
29 August 2023
It's not a 10, because we had some confusion about the necessary import tax to be paid (which in the end was not necessary at all). And Gosselin promised to come and pick up the packaging material later, but I have never heard back from them, so I had to discard of all the materials myself. - The moving crew was late because of a previous customer who was late, they could not be blamed for it. They were polite, and efficient. I offered to do the unpacking myself, I think they were grateful for it. - The requests for paperwork were a little bit confusing, and I was not happy with the excessive use of packaging materials. Too much plastic, too much bubble cardboard wrap, and too much paper inside the boxes for wrapping glasses etc. Also the use of cellotape to wrap up glasses and plates was a very time consuming thing to unwrap. On the other side, everything arrived in one piece, so that was good. - I'm not sure what you mean by sales rep. Is that Africa Move in Dakar?
Marion van Engelen
9
29 August 2023
P. F.
7
28 August 2023
the representative during the survey was ok and it looked like he was writing everything down. But one day before packing the sales representative called me and asked what excatly I would like to pack! - execellent. I wish we would have had the same experience in Kanada. - I guess Gosselin is ok, but I would suggest to change the partner in Canada. - friendly, correct and helpful.
W. Z.
Moved to
Spain
from
Canada
10
28 August 2023
J. V.
9
28 August 2023
C. A.
10
28 August 2023
Excellent and again, very hard working team. - Excellent and very hard working team
A. E.
8
28 August 2023
S. C.
7
26 August 2023
A. K.
9
24 August 2023
W. R. d. S.
10
24 August 2023
R. W.
10
24 August 2023
The move was speedy and without any hiccups. They kept me informed of the status on a regular basis. Highly recommend!
John van Kints
9
24 August 2023
They were great, efficient and very friendly and polite. - The box labelling could have been more accurate which would have made the unpacking process easier
Michael Foreman
Be smart. Move with your smartphone.
Ask for a guided virtual survey. Capture the volume of your household goods with your smartphone. A Gosselin colleague will assist you in the process.