Reviews
What customers say about us
9.1
1489 reviews
10
14 March 2025
A. K.
10
14 March 2025
Les formulaires pour la douane polonaise à remplir ont été envoyés remplis et à signer peu de temps avant le déménagement. Ce qui a engendré du stress pour Léa imprimer et signer.
D. B.
9
14 March 2025
My experience with Gosselin was generally really good. The only reason why I will not give a 10, is that there was some damage to our wall when removing one of the paintings. Other than that, the experience was really good and I will recommend Gosselin to my friends and colleagues. - Emilie was an excellent coordinator and made the whole process seamless. It was a pleasure working with her.
Thais ADILEU OLIVEIRA
10
13 March 2025
Carlos CARRION-CRESPO
10
13 March 2025
K. F.
10
12 March 2025
M. W.
10
12 March 2025
I was extremely impressed with your services and would recommend and already have recommended Gosselin to my friends and family. Top marks! - The packers and transporters were extremely professional and pleasant. Great job! - Martijn ter Hart is extremely professional who offered me a price which fit within my budget and managed to organize transportation at fairly short notice. Fantasic! - Manuela was friendly, incredibly helpful and professional in helping me with customers forms and the complicated import process. Fantastic!
Patricia Deissler
9
11 March 2025
M. S.
9
11 March 2025
Great support, proactively helped with constructing my bike (as they had the tools) and helped with taking out all the carton and packaging material for disposal. - OK to share, but please anonymously
Jolien Reijerink
9
11 March 2025
Gosselin helped as good as they could. Even though we did this short notice. They adapted to our situation and were understanding. Would recommend. - Very satisfied with the move. one small point is that some required documents and info came late. I know we did this short notice and we are gratefull you all adapted to the situation but most of there requirements or info could've been asked/sent right after signing the quote. - Same 2 movers as in Belgium. Clean quick and with care. - The 2 movers were kind, fast and clean. They handled everything with the expected care. - Clear, quick and understanding. - The little communication we had was ok.
Robert Howard
7
10 March 2025
Would have been more, but local agent really overshadowed the experience. - I don't even know where to start: lack of communication, responsiveness, unclear additional costs, etc. Very very poor. - Always fast and clear in her responses, Jill made this a good experience for us.
M. H.
9
10 March 2025
Y. C.
Moved to
Spain
from
Turkey
9
9 March 2025
M. D.
9
7 March 2025
P. Ess van
9
7 March 2025
Le seul moment un peu difficile a été la coordination pour la livraison du cargo au Canada. Les équipes de livraison étaient très prises, et leur disponibilité ne correspondait pas aux disponibilités de l’espace camion de la tour d’habitation où nous emménageons. Mais le chauffeur livreur a été très serviable.
E. P.
10
5 March 2025
You can share only my first name with other customers. Excellent service! UK to Canada! Value for Money!
C. G.
10
4 March 2025
She was always there for us and provided all the information we need in a calm matter.
Flavius Dumitrescu
9
3 March 2025
T. W.
8
3 March 2025
I was not there in person, but when everything arrived it seemed to be very well packed. - Several times it was not clear what was happening. A time was suggested, but then it was not confirmed when she said it would be. It would have been better to say "I will confirm in the next couple of days" or "as soon as I can", rather than promise "I will confirm tomorrow" and then hear nothing.
R. D.
8
28 February 2025
Some bad decisions were made by the staff when packing - see above. - Staff was nice and professional, took care of items and did not cause any damage. - Professional team and things were well packed, BUT: - a heavy metal trolley was placed inside a fragile wooden cabinet; luckily there was no major damage, but one wood stud did get broken. In any case, it was a terrible idea. - We had bought a new mattress (>2,000€). We repeatedly said to the crew that manufacturer’s recommendation was to make it travel horizontally, above the rest of the boxes. Staff placed the mattress horizontally, but below 3 layers of heavy boxes. It is difficult to assess if that has caused any damage, but clearly the staff nodded and did the total opposite once we turned our back. - The finishing fabric on the down side of one of the pieces of sofa was torn apart. (see photos) - Very professional. - Excellent contact. Jill was very helpful and responsive. Always answered very quickly to all questions and requests.
M. H.
7
27 February 2025
M. N. B.
9
24 February 2025
Very friendly and good; service was a bit complicated as staff was not aware of visa regulations and had to communicate back and forth and even involving the Swiss embassy. - Very friendly, very responsive. She was always eager and ready to help, extremely professional and helpful.
S. S.
10
24 February 2025
The movers were prompt, efficient, and flexible when we needed to change the delivery time due yo unforeseen circumstances. I highly recommend this company.
10
20 February 2025
Cornel KRUMMENACHER
9
20 February 2025
+ for his patience. The process being online made it difficult to interact easier. There were many email exchanges and having a phone call might have been easier sometimes. However, I am impressed by his accuracy in estimating the volume that had to be moved. - Very patient and helpful. :)
10
19 February 2025
No I would recommend both companies - Very helpful - On time and professional - Meticulous - Kept in touch was patient and explained the process
Ursula Belinda Myles
Moved to
Spain
from
South Africa
10
19 February 2025
⭐️⭐️⭐️⭐️⭐️ Extraordinary Relocation Experience with Gosselin-Moving! I recently relocated from Ireland to Austria, and choosing Gosselin-Moving was the best decision I could have made. From start to finish, the entire process was seamless, stress-free, and handled with absolute professionalism. 1. Outstanding Sales & Customer Support From the initial consultation, the sales team provided clear, detailed information about the process, costs, and timeline. They were extremely transparent, ensuring I knew exactly what to expect. The pricing was incredibly competitive, especially considering the current market rates—offering exceptional value for the level of service provided. 2. Exceptional Move Manager – Rachel A special thanks to Rachel, my Move Manager, who was absolutely phenomenal. She maintained continuous communication, providing regular updates at every stage of the move. She was professional, proactive, and incredibly responsive, ensuring that everything stayed on track. 3. Organized & Efficient Account Management The account person handling my move was highly efficient and well-organized, ensuring that all paperwork, invoices, and documentation were processed without any issues. Every detail was managed with great precision and clarity. 4. Expert Packing & Pickup Team The pickup team was exceptionally polite, professional, and highly skilled. They arrived exactly on time, working with incredible efficiency while handling my belongings with the utmost care. The packaging materials provided were of top quality, ensuring maximum protection for every item. Each box was clearly labeled and marked, making the unpacking process incredibly easy. 5. Fast, Safe, and Damage-Free Transport Gosselin-Moving exceeded all expectations in terms of speed and reliability. The delivery was extraordinarily fast, much quicker than I had anticipated. Every single item arrived without a single scratch, dent, or damage—a testament to their highly skilled logistics and careful handling. 6. Commitment to Timelines & Professionalism They demonstrated absolute professionalism and commitment to the agreed dates and times. Their precision and punctuality were truly impressive, ensuring that my move went exactly as planned without any delays or last-minute surprises. Final Verdict – 100% Satisfied & Highly Recommended! I can confidently say that Gosselin-Moving is the best relocation service I have ever used. Their combination of professionalism, efficiency, speed, communication, and affordability is simply unmatched. If you are planning an international move, look no further—Gosselin-Moving will make the process smooth, stress-free, and highly affordable. A huge thank you to the entire Gosselin-Moving team for making my relocation from Ireland to Austria such a fantastic experience! ⭐️⭐️⭐️⭐️⭐️ 5 Stars – Absolutely Recommend!
Somnath Pal
10
18 February 2025
John’s level of service in helping with the quote and organizing the inventory for the move was superb. He was always quick to respond, kind, and flexible when I made last minute changes. Ultimately it was John’s level of professionalism and help that made me feel confident in my choice early on with using Gosselin as a moving service provider. - Christina’s customer service, prompt responses and overall attention to detail helped the move go very smoothly. I am very appreciative of Christina’s help in organizing the move.
10
17 February 2025
Y. V. G.
10
17 February 2025
Nothing to complain about. Ms. Schwaller has a very welcoming approach, explains things well and in a detailed manner. She kept me updated on the moving process and had everything under control. - Boxes were neatly packed in a fast and professional way. Very polite.
Romain Eggmann
10
17 January 2025
S. A. G. T.
9
16 January 2025
Arianna Romina Maffey
9
15 January 2025
V. P.
9
15 January 2025
T. P.
7
15 January 2025
We are happy with the packaging of our belongings however our things arrived about 1 month later than we were originally informed that they would which was inconvenient and has led to us having additional costs. - Worked efficiently and were very polite. All of the boxes and packaging were taken away with them. Smooth move in. - The movers were efficient and packed everything in very well. None of our belongings were broken. One wall in our home was damaged by the movers however the company was very quick in finding a solution (handyman to repair).
F. D. G.
9
14 January 2025
M. C.
8
14 January 2025
V. P.
10
13 January 2025
E. T.
10
13 January 2025
E. S.
8
13 January 2025
T. Y. O.
7
10 January 2025
Not sufficient support in mobilising customs, letting my colleagues get everything done. Without my own investment the car would not have been liberated. I was accused of being impatient, while I have been waiting for 8 months to receive the car (only 3 months in transport).
T. T.
9
8 January 2025
C. B.
9
6 January 2025
T. W.
9
6 January 2025
Seonghwan Lee
10
6 January 2025
only my first name. Not my surname. and do not mention my company name. thank you
10
3 January 2025
Perfect moving experience from start to finish (Europe to the USA), from extraordinary careful pick-up to extraordinary delivery without any issues whatsoever, from reliable to extremely friendly administrative and moving personnel! - From start to finish top professional and personal service and support from shipping to delivery, from Europe all the way to the USA. Will definitely use Gosselin again! - Excellent communication and on time delivery - Extraordinary service and extreme care by moving personnel - Smooth and efficient - Caring and on top of it through the entire process
Raymond Chobaz
8
3 January 2025
Planning was not good, initially planned for 1 day in Christmas eve, which was clear would not be possible, the team stayed until 19:30 in Christmas eve and only managed to put all boxes inside the house/garage (mostly garage). After some arguments it was agreed to schedule another day to finish the job. - Very well organized, team took its time to do the packaging and crew was very friendly. Only suggestion would be to be more conscious about paper wrapping, unpacking the boxes was clear to us that too much paper wrapping was used. This is an issue both thinking about environment, but also as far as cost for me as I believe we could have saved at least a dozen of boxes in volume of the container.
F. P.
9
2 January 2025
L. C.
7
2 January 2025
It was particularly difficult to have clarity on the delays once the maritime part of the voyage had been finished. It was clear that the connection with the third party in Kenya were unfamiliar. There was not sufficient transparency in explaining delays (waiting 6 days at a border post... twice...) . The practicalities of the move, delivery, unpacking etc... where definitely good. Burundian staff were quick, diligent and careful.
T. T.
7
2 January 2025
F. O.
9
2 January 2025
Main issue was the 1 month delay, otherwise we're very satisfied.
A. L.
10
2 January 2025
T. V.
10
31 December 2024
Dominika Gorzynska
9
27 December 2024
Quick, nice, polite, clear - Overall, very good service. Just one question: a colleague who left Switzerland one month after me, received her goods the week before... I do understand, thanks to the professional answers and explanation from Ms. Emilie Bettis Cosson, that shipping is not “a linear science” and to join two dots sometime you have to go through other hubs. But the big-time difference (almost six weeks) between my colleague’s stuff transport and mine, surprised me. But again, overall very satisfied. - I definitely prefer NOTto share my personal data.
M. G.
8
27 December 2024
H. B.
10
27 December 2024
Kris Lusk
Moved to
United States
from
United States
8
24 December 2024
I have already given feedback on the organization on the 2 packing days
R. M.
10
24 December 2024
Very pleased with Gosselin's service. We did have to submit a claim for a missing chair, but Rasa and team patiently and professionally got us through the claim process. - Rasa was amazing to work with, was extremely flexible in accommodating our requested dates, and responsive to answering all our questions and concerns. - This was a smooth and seamless process. The sales representative was very knowledgeable and expertly walked me through the survey process.
C. R.
9
22 December 2024
Fast and professional. The only minor comment we can give is about the list of items in the inventaris and on the boxes, which was a bit vague and inaccurate (for instance on clothes boxes it said bags, or on personal hygien stuff, shampoos and so on, it said cleaning products, and all furniture were written as cupboards) which made it a little more complicated to assign the boxes to the right room upon arrival to open all and move in. But it all went well, so it is really a minor comment for improvement. - Very good service, almost everything arrived in perfect state. - Very helpful, responsive and ready to assist and explain all the steps. - Estimation of cubic metre was not too accurate as we took less items than planned but occupied more cubic metres.
H. D.
10
20 December 2024
Vijay Dane
10
19 December 2024
He was extremely helpful and professional, also being very helpful to adapt to my situation and patient until I finalized the move details - The crew led by Mr Mircea Alexe and the move coordinator Daniel Turcanu were extremely professional, very caring attitude, attention to details. They went the extra mile to advice me on the import documents needed, to help talking with the concierge on the move day, and to pack all items with extra care. - Emilie was very professional in handling the move matters, and everything went on as per the process. I would have appreciated a bit more responsiveness in preparing the move, and I know for next time that the Swiss agency should fully handle the parking talks with the concierge in advance of the packing day (it proved more troublesome than I thought, despite the building having a court suitable for the parking of moving trucks - but with me and the moving crew we finally handled how to park the cars on the packing day).
Anca Gruita
10
19 December 2024
S. G.
9
19 December 2024
Highly satisfactory!
Dafina Gercheva
Moved to
Bulgaria
from
Slovakia
9
18 December 2024
Thomas Jenatsch
Moved to
Congo
from
Israel
10
18 December 2024
Christian Détraz
7
17 December 2024
J. V. S.
8
16 December 2024
B. G.
10
16 December 2024
Dominique Vvietti-Letoille
9
13 December 2024
Quite a few misunderstandings around what goes where - and a few of my things were thrown away due to a misunderstanding. team should courage every damage to be photographed to insert smooth insurance claim processes - Piano was not packed very well, no thought was given as to how the piano is going to reach from the truck into the apartment. The local company had to prepare it for transport within the building.
C. B.
10
12 December 2024
Die Firma Homebound ist in alle Bereiche ausgezeichnet !
Eros Robbiani
10
12 December 2024
Really pleased - communicative teams, always responsive, no hidden fees / additional charges - Efficient and very polite people - Always very responsive and helped me with any query I had - Please do hide my last name
Camille Dykmans
10
12 December 2024
Same crew as above - Excellent crew , efficient and very nice team. Our possessions were in safe hands. - Proactive and very clear communication
Marc t Hart
10
12 December 2024
Rasa was very pleasant and efficient. Good following ups and fast response time. Great Job!
8
10 December 2024
The only setback was that the shipment took 6 months to arrive
P. O.
9
10 December 2024
S. R.
2
10 November 2024
L. N.
9
8 November 2024
C. O.
8
8 November 2024
S. V. d. H.
Moved to
Colombia
from
Albania
9
8 November 2024
J. L. V.
9
8 November 2024
C. W.
Moved to
Indonesia
from
Brazil
7
7 November 2024
J'ai apprécié la rapidité dont elle a traité mes demandes par e-mail ainsi que sa disponibilité - Ils étaient très pressés, on fait le déménagement très rapidement ce qui a provoqué quelques dégât sur mes biens. Cependant, la personne qui s'occupait de gérer l'arrivée des cartons et de surveiller que le déménagement se passe bien était professionnel et j'ai apprécié cela. - Je n'ai pas déménagé depuis la Suisse mais depuis Berlin. J'ai trouvé les déménageurs sympas.Ils ont fait en sorte de réduire le nombre de cartons en essayant au maximum de les remplir pour gagner de la place car je leur ai dit que j'avais déjà atteint la limite lors de mon déménagement depuis la Suisse.
N. B.
8
7 November 2024
She provided extremely effective and polite support - Please make sure that all persons involved are trained and apply OSH measures (and, especially in developing countries, of course have social security coverage even if they are casual workers).
A. K.
10
7 November 2024
X. W.
9
6 November 2024
D. N. d. D.
7
6 November 2024
Leider gab es am Ankuftsort einige Schaden. - FYI Sie hat Ihre Stelle neu während meinem Umzug übernommen. Aber der früherer Kollege war auch ganz gut
V. H.
Moved to
Myanmar
from
Tanzania
9
6 November 2024
Radoslava Ullinska
9
6 November 2024
G. D.
9
6 November 2024
Thomas Marteau
10
5 November 2024
A. P.
9
5 November 2024
C. B.
9
4 November 2024
T. M.
Be smart. Move with your smartphone.
Ask for a guided virtual survey. Capture the volume of your household goods with your smartphone. A Gosselin colleague will assist you in the process.