Reviews
What customers say about us
9.1
1584 reviews
10
23 May 2025
Excellent planning, professional and very smooth process. - Very comfortable in communication, thoughtful, responsive. Excellent! - Could not be better than this! Super!
10
22 May 2025
Irena Juszczyk
9
22 May 2025
A little delay occered on the route - accurately delivered at the agreed time, polite team members, all was assembled propper way - Operative work, excellent packaging, all was clined after works. - Very quick offer within an attrcative cost - Very polite, accurate person. Always on the line.
Irina Kazakova
8
22 May 2025
Very precise and clear in the explanation and to address any issues - Very well done in organizing and taking care of the goods
8
22 May 2025
W. J.
10
22 May 2025
Perfect service on every level
9
22 May 2025
It would have been helpful if we could have been told in advance the arrival times for the pick up in Germany and then arrival of our belongings in Belgium.
10
20 May 2025
The whole process was smooth, I would definitely use Gosselin service in our next move! - Friendly and fast crew, very nice head of the crew too - they managed everything under 3 hours! - Amazing, we had several different coordinations throughout the project, as we had to deal with visa issues. But the communication was swift, polite, and I am very greetaful for arranging VPID number for us!
William Hollar
10
19 May 2025
Ece Gözleveli
9
19 May 2025
Terry Folsom
9
19 May 2025
Professional, communicative, quick and had experience. - Extremely friendly and totally understood our situation, concerns and position. - Always clear and kept the communication active letting me know what was happening in the process. - Very quick, language barrier yet managed to communicate ok.
Camila PARDO
7
18 May 2025
J. H.
9
18 May 2025
The move went smoothly thanks to the crew's great work. Their efficiency and professionalism stood out. However, I was a bit surprised that only two movers were planned. While they were excellent, it makes me wonder if that's the best way to support your team's workload.
A. S.
9
16 May 2025
Yes to social media sharing, no e-mails please. - Same as above. All went as planned. - All was done as planned - Eka has been very professional, fast and efficient, and helpful.
9
12 May 2025
Unfortunataly 1 pakket missing - Very professionel
Jozef van den Broek
10
9 May 2025
There was an issue where there was a discrepancy on the cost between two invoices. But it was solved quickly. - Super responsive and helpful. No complaints at all.
S. P.
7
9 May 2025
The job has been done quickly. The team members very kind. Unfortunately, the packing done with very average quality, and the unpacking not fully done. I did not appreciate at all that Gosselin requires to pay additionally for the pick-up of empty boxes (never done during several previous removals), especially having in mind that it is impossible to empty them during very narrow period of time while the removal team is present at destination.
10
7 May 2025
J. P.
Moved to
Luxembourg
from
United States
10
6 May 2025
The services I received was handled professionally. I give them a score of excellent! They were polite and courteous. Gave me up-to-date reports from start to finish. I would recommend their services to anyone.
Sharon Baker
9
4 May 2025
At first, I did not like the person who assisted me initially, but when Rachela took over, everything went smoothly. Overall, the service was very good. - I am so grateful of Rachela for being so responsive to all my queries.
Carlos CRESPO
9
30 April 2025
A long delay during shipping, but understand that was outside of control and Julie provided helpful update throughout the process.
L. Q.
10
29 April 2025
M. A.
9
28 April 2025
They did not reserve a parking and had trouble unloading the truck. But the team worked hard and relatively careful. However one piece of furniture (desk - new and properly packaged) was damaged as one unprotected chair was extremely dirty and needs deep cleaning. These items have been reported for insurance claim. - Excellent team. The second collection of a sofa (that did not fit in the first truck) was not careful and dragged over the ground This was reported at the time. - Easy and patient with questions and options. - Very attentive and quick complete responses to email and phone calls.
10
13 April 2025
Reto and his team were very helpful and quick to advise on all matters. - Excellent work. Movers were professional and polite. - Excellent service at destination too. People were careful when unpacking and polite.
Svilena Hristova
9
11 April 2025
A. B.
10
11 April 2025
M. R. d. l. P.
8
9 April 2025
I. K.
10
9 April 2025
I. D.
Moved to
Slovakia
from
Malaysia
10
9 April 2025
Katalin Kummer
10
9 April 2025
I. M.
10
9 April 2025
I. M.
10
9 April 2025
N. d. l. S.
10
9 April 2025
J. A. C. J.
10
9 April 2025
Stets schnelle und kompetente Beantwortung aller Fragen und Nachfragen - Umsichtig, effizient, vertrauenswürdig
10
9 April 2025
N. D.
9
9 April 2025
The team in France were very considerate in making sure our stowaway cat was safely collected from inside the truck where she had been hiding for the entire 11 day drive!
8
9 April 2025
G. L.
10
9 April 2025
G. L.
10
9 April 2025
K. P.
10
9 April 2025
S. M.
10
9 April 2025
Elijah Hill
10
9 April 2025
Y. T.
10
9 April 2025
M. S.
10
8 April 2025
Marco Rabbia
Moved to
Guinea
from
Congo
8
8 April 2025
P. S.
10
7 April 2025
Ross Clay
10
7 April 2025
Sarah Brunner
10
7 April 2025
Auch dieses Team war einmalig. Von der puenktlichen Ankunft ueber die sorgfaeltige Entladung des Containers und die (schon wieder!) endlosen Treppen zum Hauseingang bis hin zum Platzieren der Moebel - alles war einfach perfekt! - Massimo Calabrese hat den ganzen Vorgang sehr ausfuehrlich erklaert und war jederzeit bereit, meine Fragen zu beantworten. Dadurch war es moeglich, den sehr kurzfristigen Umzug in der engen Zeit reibungslos abzuwickeln. - Das zwei-Personen-Team war einsame Klasse! Schnell, sorgfaeltig, und aeusserst freundlich - trotz endloser Treppen und schwieriger Demontage einer Wohnwand arbeiteten sie in bester Laune. Hier waren eindeutig erfahrene Profis am Werk, was beim Auspacken erst recht klar wurde: Alles in bestem Zustand und klar bezeichnet. Nicht eine einzige Schraube hat gefehlt! - Wegen des gedraengten Zeitplans, gab es keine Umzugsbesichtigung. Die ganze Vorbereitung wurde telefonisch und durch elektronische Uebermittlung von Bildern und der Angabe von Volumen abgewickelt. Ohne die konstante Unterstuetzung von Herrn Calabrese haette ich dies alles nie so schnell und problemlos geschafft. - Ich habe Ihre Firma bereits weiterempfohlen und werde dies auch weiterhin tun. Was mich persoenlich betrifft, so werde ich mich jederzeit wieder an Sie wenden, falls ich in der Zukunft Unterstuetzung bei einem Uebersee-Umzug brauchen sollte. Sie haben in mir eine lebenslange Kundin gewonnen. Noch einmal ganz herzlichen Dank an alle, die mir das Leben (und diesen Umzug) so viel leichter gemacht haben! - Meine Erfahrung mit Gosselin waehrend des ganzen Ablaufs dieses schnellen und nicht gerade einfachen Umzugs war absolut perfekt. Ihr ganzes Team hat es mir ermoeglicht, eine sehr stressige Situation gut zu ueberstehen und relativ souveraen zu meistern. Es ist klar, dass alle Ihre Mitarbeiter den Umzugs-Stress Ihrer Kunden nicht nur verstehen, sondern es auch schaffen, diesen abzubauen und Sorgen in Nichts aufzuloesen. Ich kann Ihnen - sowohl Gosselin als auch Hanseatic - nicht genug danken fuer Ihre durchwegs professionelle und verstaendnisvolle Unterstuetzung bei dieser schwierigen Aufgabe.
Marianne Barbara Haegeli
9
7 April 2025
The execution crew was super good ! as well as the project management by Andreea. Will come back for any new needings !
7
3 April 2025
Insgesamt war die Beratung gut und ausführlich. Allerdings hat sich beim Umzugstermin am 25.3.2025 gezeigt, dass es Kommunikationsdefizite gab. Ich hatte die neuen CH - Telefonnummern und die eine verbleibende französische Nummer ca. 10 Tage vorher kommuniziert, es stellte sich aber heraus, dass der Leiter der Umzugsbrigade diesen update nicht hatte. Ausserdem war der LKW zu gross, um in unserer Strasse in Neuilly sur Seine zu parken. Er wurde weiter entfernt abgestellt und die Leute mussten alles mit den Trolley/ Skateboards hinschieben. Das hat die Arbeit erschwert und zeitlich sehr verzögert. Es ist uns nicht klar, warum die Lokalitäten im Vorfeld nicht besser angesehen wurden. Wir hatten alles (alter und neuer Wohnort) lange im Voraus kommuniziert. Da fehlte uns etwas die Koordination zwischen Schweiz und Frankreich. - Wiederum im allgemeinen gut, aber - siehe oben , die Kommunikation zwischen Frankreich und der Schweiz schien uns nicht optimal gelaufen zu sein. - Jürgen von Rhodesien Services hat einen guten Job gemacht und das Team gut geführt, soweit er konnte. Da die Leute unterschiedliche Sprachen sprachen, gab es manchmal Hürden, konnte einigermassen bewältigt werden. Von den beiden lokalen Kräften sprach nur einer Englisch, der andere nur französisch, der Leiter des Teams Englisch - das führte dazu, dass z.B. die Beschriftung der Kisten teilweise nicht sehr gut war und uns das Auspacken erschwert. Beim Material wurden keine Decken eingesetzt, dafür sehr viel Papier und Luftpolsterfolie. - Gerne möchten wir diese Bewertung zunächst nur für Gosselin abgeben, nicht für die Öffentlichkeit.
C. L.
9
2 April 2025
communication straightforward, but too many contact persons during the process....somewhat confusing - professional team but fully underestimated the amount of work hence the day lasted till well in the evening - extremely professional, nice -small- team very service oriented. fast service.
Frans van Vuure
10
2 April 2025
Die Bewertzng setzt voraus, dass die Abwicklung der kleinen Schäden nun auch so speditiv geht, wie alles andere! - Selten in Thailand ein so gut funktionierendes hilfsbereites Team erlebt!!!! - Zwei top motivierte Mitarbeiter, die sehr sorgsam mit den Sachen umgegangen sind!
Urs Baur
10
2 April 2025
A. F.
10
2 April 2025
Keep me informed and assisted every level. - Outstanding!!! - Unpackers did an excellent job but did not come prepared. No dolly, wheels or a ramp. Kudos to the semi driver! - Please share! Would like to get the names of the Gosselin packers. They did an outstanding job!!!
Robert Brown FRIEND
10
1 April 2025
S. M.
9
1 April 2025
M. G.
10
30 March 2025
Very knowledgeable and experienced. - You can share my name but only the first name. Or use the initials CM For security I do not want my name posted I had two small damages on my furniture, I believe that it was done on the container ship or in warehouse loading because movers on both sides were very careful. I was not able to file a claim as the administrative formalities in this city were so complicated and I have not yet unpacked all the boxes. The one with more damage dates to 2004 (I just found the receipt) so I do not think the insurance will pay, but even so, I do not know where I can get it repaired here in an area which I am unfamiliar with. So I will leave it.
Colleen MCGARRY
9
27 March 2025
Andrea and staff of Gosselin were attentive to all the details of our move from Alameda, California to Milano, Italia. We are quite pleased. - We imagine every person or family has very specific requests and ideas about an important relocation or move. The Gosselin staff were good listeners and gave excellent attention to our needs and requests. - They were on time and had a good sized crew that were fast but also listened to how we preferred to have items wrapped for the move. - The two gentlemen that brought all of our boxes into our home, counted the boxes and made sure all items were delivered. Plus the parking permit for the truck was professional and courteous to our neighbours by not blocking the very narrow street. - Thank you. - Great service for our international move. As we paid a perhaps slightly lower fare thank usual, we waited a long time to have our delivery. During our wait for delivery, there perhaps could have been better communication regarding where our personal items / where our boxes were located exactly and what the exact plan was for the delivery to Europe. Knowing that in a shared container one must wait for other families or groups to add to the delivery to fill up the container space. The many weeks of no communication gave doubts that we would ever receive our belongings in Milano. But certainly in good faith, all was delivered flawlessly with great attention to details making our move to italia peaceful. Thank you !
Angelino Sandri
8
27 March 2025
Raffaele Quarto
10
27 March 2025
Virtuelle Besichtigung - Effizient, freundlich. - Hat alles sehr gut geklappt. - Wir sind sehr zufrieden - Äusserst hilfreich, kompetent und freundlich!
C. W.
9
27 March 2025
I liked his responsiveness. - I have now used Gosselin 3 times. Each time good.
Richard William Greaves
10
27 March 2025
Incredibly smooth. On just on time but arrived early, worked hard to pack items quickly, nothing was too much trouble. Outstanding service. Nothing broken. Very polite. Great. - Nicoleta Cristea was wonderful. Very helpful and great co-ordinator with Dóra and Yvonne. - The service was excellent. Communications with Yvonne Dingley was super. She understood the unique specifics of my moving situation and helped me sort out some issues with customs. - Couldn't find fault. Service on all fronts was well above expectations and stress free as a result. - Could you just use my first name please Szilvia (Essex UK). - Dóra was very efficient, extremely quick responding to queries and very helpful sorting out any issues that arose. Absolutely excellent and fully bilingual too.
Szilvia Themistocleous
10
26 March 2025
J. D.
10
25 March 2025
Gabriel is a true professional. I very much enjoyed working with him. - Great work crew. They were able to meet the move-in date and were extremely careful with our belongings.
10
24 March 2025
P. P.
10
24 March 2025
Alessandro Carlucci
10
24 March 2025
Rasa was very efficient, responsive and patient. - The move went well, Rasa supported me throughout. Excelent. - My experience with Gosselin was very positive, even more so than my previous one moving from Paris which was already good. - Delivery was spotless, efficient and helpful. - The crew was significantly late to their appointment to pick up our belongings in Munich but then compensated with a very efficient and careful packing.
T. d. M. F.
10
21 March 2025
Atit Shah
10
20 March 2025
James Jago
10
19 March 2025
K. L.
9
19 March 2025
P. M.
10
19 March 2025
The arrival of the Team was very punctual as well as the arrival of the container at my residence. The offloading and unpacking went very smooth, and the team/supervisor were very organized and engaging with me, to make sure all boxes were in the correct room. They unpacked as much as they could and what wasn't unpacked, was due to me asking them not to unpack and removed all packing material. They assembled , the 2 sofas in the LR and they assembled 2 beds (Ikea) . When asked about assembling the LR storage cabinets and the BR wardrobes, the supervisor called his office and passed on the communication to me : The Office person ( I assume a manger ) asked if it was required to assemble the cabinets the same day ( as it as getting close to 14:00 /14:30 ) or if they could come back on an other day. As it is RAMADAN , I told him:" Its already getting late, so let the team stop and you can send staff to assemble the remaining furniture any day this week inclusive the weekend. I also added to double check if the service was included and if not how much I had to pay" . Story short, no one came to assemble the remaining furniture, nor was there any any communication. I called the supervisor and he told me that the office will arrange this. Nothing happened, resulting in me assembling 80% of the cabinets and wardrobes over the weekend. In a nutshell: Delight International are not 100% reliable in what they communicate. In addition they are very poor communicators via email . If I did not complaint to you that they were not engaging with me with regard to estimated delivery day, they would not have answered my email. I will not trust them to use them again in the future. - Great Team. - Very professional. - Very professional . - Your service was excellent in 2 occasions, when my container arrived in 2023 from Dubai and was delivered in Mechelen, and on Jan 4th 2025, when all had to be packed and sent back to Dubai. The unhappy experience from the company in Dubai, is out of your control but I recommend to brief them that their average customer service may affect your overal scoring .
Danilo Pellegrini
10
19 March 2025
100 out of 10 - amazing professionals, highly recommended! - Extremely helpful and clearly communicated
10
18 March 2025
Very careful and attentive professionals. - Fast responses with all necessary information regarding the process.
L. G. M.
Moved to
Spain
from
Brazil
10
18 March 2025
Loura van der Meule
10
18 March 2025
K. E.
10
14 March 2025
A. K.
10
14 March 2025
Les formulaires pour la douane polonaise à remplir ont été envoyés remplis et à signer peu de temps avant le déménagement. Ce qui a engendré du stress pour Léa imprimer et signer.
D. B.
9
14 March 2025
My experience with Gosselin was generally really good. The only reason why I will not give a 10, is that there was some damage to our wall when removing one of the paintings. Other than that, the experience was really good and I will recommend Gosselin to my friends and colleagues. - Emilie was an excellent coordinator and made the whole process seamless. It was a pleasure working with her.
Thais ADILEU OLIVEIRA
10
13 March 2025
Carlos CARRION-CRESPO
10
13 March 2025
K. F.
Be smart. Move with your smartphone.
Ask for a guided virtual survey. Capture the volume of your household goods with your smartphone. A Gosselin colleague will assist you in the process.