Reviews
What customers say about us
9.1
1407 reviews
2
10 November 2024
L. N.
9
8 November 2024
C. O.
8
8 November 2024
S. V. d. H.
Moved to
Colombia
from
Albania
9
8 November 2024
J. L. V.
9
8 November 2024
C. W.
Moved to
Indonesia
from
Brazil
7
7 November 2024
J'ai apprécié la rapidité dont elle a traité mes demandes par e-mail ainsi que sa disponibilité - Ils étaient très pressés, on fait le déménagement très rapidement ce qui a provoqué quelques dégât sur mes biens. Cependant, la personne qui s'occupait de gérer l'arrivée des cartons et de surveiller que le déménagement se passe bien était professionnel et j'ai apprécié cela. - Je n'ai pas déménagé depuis la Suisse mais depuis Berlin. J'ai trouvé les déménageurs sympas.Ils ont fait en sorte de réduire le nombre de cartons en essayant au maximum de les remplir pour gagner de la place car je leur ai dit que j'avais déjà atteint la limite lors de mon déménagement depuis la Suisse.
N. B.
8
7 November 2024
She provided extremely effective and polite support - Please make sure that all persons involved are trained and apply OSH measures (and, especially in developing countries, of course have social security coverage even if they are casual workers).
A. K.
10
7 November 2024
X. W.
9
6 November 2024
D. N. d. D.
7
6 November 2024
Leider gab es am Ankuftsort einige Schaden. - FYI Sie hat Ihre Stelle neu während meinem Umzug übernommen. Aber der früherer Kollege war auch ganz gut
V. H.
Moved to
Myanmar
from
Tanzania
9
6 November 2024
Radoslava Ullinska
9
6 November 2024
G. D.
9
6 November 2024
Thomas Marteau
10
5 November 2024
A. P.
9
5 November 2024
C. B.
9
4 November 2024
T. M.
9
3 November 2024
Die Leistung des Umzugsbesichtigers war sehr gut. Das Problem im Besichtungsprozess ist, dass wir das Prozedere 4-mal machen mussten. Gosselin kann natürlich nichts dafür.
J. P.
10
31 October 2024
I prefer not to be mentioned, but nevertheless appreciated your services a lot
P. O.
9
30 October 2024
Very good but the packing time took 4 days which usually took 2 in previous origin service. But everything was really well packed.
M. J. H. G.
Moved to
Ghana
from
India
8
30 October 2024
The delivery took place 1 month later than expected
M. Y.
7
30 October 2024
Eka is very good but needs to improve her English for dealing with international clients. At times, it was difficult to understand her emails. - The pack out was seamless. GOSSELIN was professional in handling mishaps. Investing some time with partners at destinations to get a clear checklist of requirements/documents will improve the service. - Destination partner did not communicate required documents in a timely manner, which resulted in significant delays and inconvenience.
O. S.
9
29 October 2024
B. V. L.
Moved to
Congo
from
United States
9
29 October 2024
Excellent. Friendly and efficent packaging staff. - All fine. However, there has been a misunderstanding on our side at the beginning. We supposed that the packaging date at our home in Switzerland more than a month prior to our departure date would speed up the move and enable an earlier delivery in the destination country. This was a false assumption because the goods could only be shipped once the visa and the permits had been received in the destination country. Please make sure that it is cleary understood by your next customer. - All fine. When setting the delivery date, we had to insist with the local service provider on a specific date that we had announced well in advance because the local company wanted to change the date at very short notice. However, this was not possible due to our own absences. - All fine. Very good, close and continuous support.
S. Z.
10
29 October 2024
A. G.
9
29 October 2024
P. D.
10
29 October 2024
P. S.
9
28 October 2024
For Yangon, I would also recommend AGS as a potential local agent
D. C.
8
27 October 2024
Jeremie - Easy to communicate, professional and reliable delivery Excessive pricing for parking in Paris, while I could book it by myself for 200€ less…
J. E. P.
9
25 October 2024
Charles Randaxhe
Moved to
United States
from
Burundi
8
25 October 2024
The move took very long, the container stayed for more than three weeks in Belgium waiting for a ship, with better planning that was maybe not necessary - More frequent updates would have been appreciated - Professional team
F. V. d. K.
8
24 October 2024
The waiting time was very long: around 5 months. The packing in Burundi was of good quality. - The destination was in the USA, not China.
A. K.
9
24 October 2024
F. R.
9
24 October 2024
Movers were very kind, rather professional and efficient. However, they did unfortunately break a glass door cabinet. Other than that, good service.
9
23 October 2024
V. N.
9
22 October 2024
T. R.
8
22 October 2024
Nothing was unpacked. For the London delivery the guys were in a hurry due to the rain. For the York delivery nothing was unpacked either. We were all left with the waste material. - It was only the books that were packed haphazardly. The team needs to know that some books are valuable, and collectors items. The rest was packed extremely well. - I have used Gosselin many times and am always looked after very well, especially by your coordinator Mary and people in UK office. - Great communication.
S. G. D.
8
22 October 2024
J. L. D.
9
22 October 2024
Comme certains meubles n’avaient pas été protégés, et qu’il pleuvait à destination il m’a fallu nettoyer les meubles afin que l’eau ne laisse pas de marque. De plus certaines étiquettes ont été apposées directement sur les meubles et sont difficiles à enlever. Seul un verre et un cadre ont été cassés
A. C.
10
21 October 2024
Excellent service.. move was seamless - Very professional and organized throughout the entire moving process
K. M.
8
21 October 2024
Ein Möbelstück wurde beschädigt. Das kann durchaus Mal passieren, jedoch sitzen wir nun auf diesem Möbelstütz und wissen nicht was wie und wo wir es entsorgen müssen. Klarere Informationen vom Unternehmen wären hier hilfreich gewesen
M. H.
4
19 October 2024
E. S.
Moved to
Senegal
from
United Arab Emirates
10
19 October 2024
A recommander. Aucun point négatif à donner. Mon seul point dérangeant mais c'est du à ma localisation de départ, j'ai du aller chercher une chargement smde cartons moi-même avec mon véhicule à une heure de route. Une visite technique nous aurait permis de réceptionner les dits cartons. - Tout était parfaitement millimètre. Timing, professionnalisme et gentillesse. Très soigné et rapide - Toujours à l'écoute et très réactive. Elle répond aux emails le jour même et s'arrange pour trouver des solutions clients - Pas de visite - Tout était parfaitement millimètre. Timing, professionnalisme et gentillesse. Très soigné et rapide.
8
18 October 2024
A. A. M. E.
9
16 October 2024
G. R.
8
16 October 2024
After 25 years of services and 9 moves, it was the first time that once installed and all the cardboard boxes are empty that if I want those removed I would have to pay a fee. This might be new I don't know.
S. D.
10
16 October 2024
C. S.
9
15 October 2024
J. d. F.
9
15 October 2024
C. V. P.
9
15 October 2024
S. K.
8
15 October 2024
T. T.
9
15 October 2024
M. M.
Moved to
United States
from
Morocco
9
15 October 2024
I. R.
10
15 October 2024
Ralea
10
14 October 2024
P. P.
Moved to
Congo
from
India
7
14 October 2024
A. P.
10
14 October 2024
Mr Martijn ter Hart guided us through the beginning of this journey explaining very well the process to follow - Everything went perfect, even my plant survived! - Mr Kuszai was always available, promptly replying to our questions, very professional and friendly
O. C.
8
14 October 2024
E. J.
9
13 October 2024
excellent service at a reasonable proce. only tiny caveat, the high transit time.
S. F.
10
12 October 2024
Tabea was very helfpul and patient throughout the process.
9
11 October 2024
C. T.
9
11 October 2024
A. E.
9
11 October 2024
M. K.
10
10 October 2024
A. S.
Moved to
Japan
from
Turkey
1
10 October 2024
Michael Bynens
9
9 October 2024
K. G.
9
9 October 2024
C. G.
10
9 October 2024
I was working in the US for eleven years so moving back to the UK could have been quite daunting. Gosselin made the process very stress free. The advice offered around the forms submitted to HM Revenue & Customs was extremely helpful. - Collection was quick and staff helpful. - The whole process from start to finish was efficient. I always felt that there was someone available if I had a question. - Very helpful and informative. - A good company and good at what they do.
Christopher Kessell
10
9 October 2024
Unfortunately some of your mails turned out to be Junk mail so it was some delay.
C. G. H.
10
8 October 2024
A. C.
Moved to
Tunisia
from
Saudi Arabia
10
8 October 2024
Milena Chilinska
9
8 October 2024
Die Auslieferungscrew war sehr gut und auch schnell. Ich finde einfach das das Backoffice von Hanseatic kundenfreundlicher sein könnte und auch mehr informieren sollte... Aber wie gesagt: die Auslieferung selbst war einwandfrei. - Bis auf die Kommunikation des Partners vor Ort alles hervorragend. Alles war auch gut verpackt - gesamthaft ging lediglich eine Teetasse kaputt, ansonsten war alles unbeschädigt angekommen. - Finde es immer noch sehr ungewohnt, dass dies nur über online Besichtigung gemacht wird. Aber die Person, welche das Telefonat durchgeführt hat, hat alles bestens gemacht. Ich würd einfach eine persönliche Besichtigung bevorzugen, deshalb gebe ich an dieser Stelle nur ein gut. - schnell und effizient
F. S.
7
8 October 2024
B. S.
9
8 October 2024
G. D.
10
8 October 2024
C. P. G.
9
8 October 2024
Friendly & motivated team - however, quite a large share of the belongings were forgotten to be loaded onto the lorry in the morning. Fortunately this was discovered at once and a second lorry arrived at noon. - Friendly, enthusiastic team - however, interesting to see the individual level of care taken when wrapping up the belongings. Team member wrapping kitchen ware was very careful, colleague packing belongings in lounge a bit less mindful (heavy items placed on top of other things, one lampshade deformed) - overall very good Interesting to note: We had two identical matresses to move. One was wrapped in paper, one was wrapped in plastic foil. The latter got damaged (torn) and there is a stain on the mattress cover. - All in all very good, but I would have appreciated a more proactive communication when I had not heard anything new for a few days, even though there were no news in the process (here the customs process).
M. P.
9
7 October 2024
Move One should have higher standards, no survey was done in Ethiopie before the packing even though it would have avoided some damages since better wrapping could have been planned. - Team was nice but packing was not satisfactory. No individual wrapping of items, no attention to the most fragile items (glass frame for instance).
C. H.
8
7 October 2024
Umzugsvolumen war äusserst knapp berechnet, im (20-Fuss-)Container hätten nur noch ca. 5 zusätzliche Kartons Platz gefunden.
S. M.
10
7 October 2024
F. J.
8
7 October 2024
H. K.
Moved to
Qatar
from
Australia
9
3 October 2024
K. Q.
9
3 October 2024
Notify ahead of time that recipient will owe taxes on imports. Could have been more explicit.
A. V. c. A. S.
9
2 October 2024
- das Haushaltsgut ist schlecht gelagert und alles durcheinander - beim Import gab es Probleme welche hätten vermieden werden können (Auskunft der Botschaft) - wir wollten einige dringende Boxen vor unserem Einzug abholen. Obwohl vorher angemeldet, wurden die Boxen nicht bereitgestellt und es war dann nicht möglich diese sofort zu finden. LG Movers hat angeboten, die Boxen zu suchen und zu liefern. Später verlangen sie dann plötzlich USD 200 für eine seperate Lieferung.
M. S.
9
2 October 2024
R. P.
9
2 October 2024
M. V. O.
9
1 October 2024
N. F. G.
9
1 October 2024
P. R.
8
1 October 2024
There was a repeated communication issue with the local service provider. We have communicated in written to company in Switzerland with copy to the local service provider a delivery date feasable to us. This communication was initially ignored. We had to fiercly insist on that communication. Then on the desired delivery date, we were asked again if the delivery could be postponed once again.
S. Z.
9
30 September 2024
V. O. J.
8
30 September 2024
R. H.
9
30 September 2024
V. N.
10
30 September 2024
Thank you vey much - Excellent, helpful, polite - Excellent collaboration, quick response to the mails - Excellent collaboration, Help full and very polite
Leyla Ducy
10
30 September 2024
A very special thank you also to Jill Van de Weyer who did an amazing job. - A very special thank you also to Jill Van de Weyer who did an amazing job. Super crew as well with a very efficient leader and very nice collaborators.
8
28 September 2024
Insurance policy very intransparent and expensive.
D. K.
9
27 September 2024
A. S.
9
27 September 2024
J. R.
8
27 September 2024
V. D.
9
27 September 2024
M. V.
9
27 September 2024
P. K.
8
26 September 2024
C. O.
10
26 September 2024
Ekaterina Slonskaia
9
26 September 2024
Lisa was prompt and informative as well felt like there was adequate time to track down everything she needed to make the move go smoothely. - I would like to say that this was one of the deciding factors for choosing Unimove over other companies. Great attention to detail and very easy to communicate with. - The crew were professional, efficient and hard working. Would recommend to anyone. - see above!
M. W.
10
25 September 2024
P. H.
10
25 September 2024
E. S.
10
25 September 2024
Excellent service and flexible in dealing with our changing needs. - Extremely professional and official crew. Very careful in packing. very respectful. - Very responsive. Always moved quickly to address any concerns we had. Very pleasant and professional do deal with. A problem-solver.
R. L.
10
24 September 2024
very great service. - it seems that there was some confusion as regards invoicing of initial collection/storage. not clear it had been clarified
Y. S.
9
24 September 2024
All process was well organized and they have informed me in each step what is going on and guided me on the actions needed from my side. I am satisfied with the service quality and responsiveness of the representatives. - They were well organized and careful during moving. There were minor damages during the transportation probably but overall satisfied with their service. - My move was sponsored by my employer, so I was not contacted by any sales representative. - She was very kind, informative and responsive during the process. - They were well organized and careful during moving. They successfully reassembled the big furniture items which might be difficult.
E. C.
9
23 September 2024
S. E.
10
23 September 2024
All removals done with Gosselin have been very good experiences for me. Excellent feedback and fast interventions. - Professional team, great work done by them. - It was truly a great team to be working with and the packaging and crates were perfect. All arrived in good order with no damage whatsoever.
Hélène Gillemot
Moved to
Congo
from
Cameroon
9
23 September 2024
S. B.
10
23 September 2024
Emilie is wonderful, very communicative and detail oriented. She really cares. - Very professional. Only thing that could have been better is if they gave a heads up before they arrived, but they arrived in the expected time block which was great.
T. H.
8
23 September 2024
The movers had to come twice with additional cost because the first time they were given the wrong information about no need for external elevator .The strong external elevaton was part of my agreement with Gosselin - Mr J.van Hamersveld performance was excellent since the beginning! - The belgian coordinator was very efficient! - My score is 8 because I had to pay for new tickets to Athens since the first date there was no moving and the second day available was the week after(on top of the additional cost for the second passage) - I have not unpacked the chest parts and the marble crate since the museum where they will go is still on works,I hope not to have any surprise! Anyway finally ,even with a bigger cost,the moving was well done and I would like to thank you!
M. Z.
8
20 September 2024
C. L.
9
20 September 2024
F. V.
10
20 September 2024
Xiaojin TANG
10
20 September 2024
K. Z.
Moved to
Ireland
from
Singapore
10
19 September 2024
J. P.
9
19 September 2024
J. L.
10
19 September 2024
C. R.
10
18 September 2024
Gosselin Moving und die Partnerfirma in Asien haben einwandfrei gearbeitet, uns immer auf dem Laufenden gehalten und waren stets freundlich und kompetent! Kompliment!!
M. A.
9
18 September 2024
J. L.
8
17 September 2024
Freundlicher und professioneller Service - vielen Dank!
M. G.
10
17 September 2024
S. S.
10
17 September 2024
I. O
Moved to
United States
from
Turkey
9
17 September 2024
I. s.
9
16 September 2024
Maria Bortolotto - The only criticism is on the Australian side, in Europe Bert was fantastic, always in contact within 24 hours I would receive explanations.!
M. B.
8
16 September 2024
E. V.
10
16 September 2024
D. C.
10
16 September 2024
C. F.
Moved to
United States
from
Ireland
10
14 September 2024
As mentioned above, it was a minimal move of limited items, not sure how relevant this is for Gosselin as a moving company. - Although it was just a small move of 4 boxes, the communication, response and process went well and smooth.
M. K. Y.
10
13 September 2024
Excellent all round. Great experience. - Shame there isn't a higher rating, they were just excellent. On time, efficient and very focused on quality of unpacking, reassembly and tidying up. The team lead is a credit to the company. - Amazing, packed everything with speed and efficiency. - Very good, was clear in his explanations and articulation of the process. - Highly responsive and customer centric.
S. B.
9
13 September 2024
C. T.
9
13 September 2024
I. S.
8
13 September 2024
Need to tell customer about destination fees which are considerable. In my case these fees were almost 30% on top of the origination fees
B. M.
10
12 September 2024
UPM Pakistan did an outstanding job, excellent and highly professional packing including the overall handling of my shipment in Pakistan. - The crew that delivered my shipment also did an excellent job. The men were very helpful and considered all my wishes.
S. E.
8
12 September 2024
M. O.
Moved to
Spain
from
Kenya
8
12 September 2024
M. G.
10
12 September 2024
Thanks a lot for this very efficient relocation!
9
12 September 2024
J. J.
8
11 September 2024
But the traffic was not considered and no pre-visit of the storage location was done to better be prepared. It was all a bit rushed. - I think 30 days to claim any damage is too short when you have vacation planned right after the move.
M. B.
9
11 September 2024
K. L.
10
11 September 2024
J. R.
7
10 September 2024
J. D.
9
10 September 2024
A. B.
8
9 September 2024
F. B.
9
9 September 2024
Le déménagement a été effectué alors que le pays était en guerre et que Tel Aviv était la cible de tirs de roquettes / missiles. Malgré une situation très tendue, l'équipe de déménageurs était présente et a fait du très bon travail : bonne organisation, professionalisme dans l'emballage. Cela doit absolument être souligné. D'autre part, le patron d'Ocean suivait de près le déménagement et a rendu visite lors de l'emballage. Vraie communication avec Ocean, société très réactive. Une remarque : je constate que les cartons étaient moins épais et de moins bonne qualité que lors de mon précédent déménagement. Comparaison possible également avec déménagement que j'ai fait le 19 août de mon pied à terre à Bruxelles vers mon nouvel appartement. - Je crois comprendre qu'il s'agit de la fiche technique éffectuée lors de l'évaluation du volume. Le commercial qui est venu à la maison était professionnel et consciencieux. Il a fait une fiche technique claire. Il y a eu ensuite une autre fiche technique moins claire ne correspondant pas au déménagement. Tout s'est néanmoins réglé après quelques échanges de messages. - Très bon travail. Equipe professionnelle et travaillant de façon organisée et courageuse, à un rythme soutenu, sans perte de temps. Impressionnant. - Excellente expérience. - Oui, mais je souhaiterais que mon nom entier ne figure pas.
E. R.
8
9 September 2024
M. S.
9
9 September 2024
B. A.
9
9 September 2024
M. S.
8
9 September 2024
Only one person was sent at the pick up location with no packing material or packing experience. We had to buy the material and pack the goods on our own. Also the person was supportive but he was not familiar with France. He did not speak either french or english. Very difficult to communicate. The appointment was between 10 am to 2 pm. He arrived at 3 pm. - The response from Bert was good. However, the coordination with the France team could have been better.
S. B.
9
9 September 2024
C. G.
10
8 September 2024
B. K.
8
6 September 2024
R. O. D.
10
6 September 2024
Sehr gut. War gezielt und nicht zu lange. - Sehr gut. Ging zügig und kamen pünktlich - 10. War nicht mein erstes Mal mit Gosselin. Immer gute Erfahrungen gemacht - Lieber nicht - Sehr gut, v.a. die Flexibiltät der Lieferdaten kam mir organisatorisch sehr entgegen.
T. D. G.
10
6 September 2024
Quick contact by mail/phone, every step of the move process was well organised
10
6 September 2024
R. M.
10
5 September 2024
Communication and availability very good . - No issues , maybe a little bit more communication about the move would be better . Everything went OK , but as customer you don’t see the plan they have . - Very friendly and helpful - No sales person involved in this move as far as I know
Hans Vanheuverzwyn
8
5 September 2024
H. M.
Moved to
United States
from
Congo
10
4 September 2024
S. H.
8
4 September 2024
slow start, okay communication but excellent moving team when unloading and moving in - suggestion to change of BoL was a waste of time, not necessary - She was not taking initiative in the beginning. I had to move things along. Overall, it went fine.
A. K.
6
3 September 2024
P. A. K.
8
2 September 2024
K. G. B.
9
1 September 2024
Michel Grethen
9
30 August 2024
J. N.
7
30 August 2024
I am thankful we got the pro team at origin and destination and not a seasonal team; It makes a big difference for me - team itself was good (not perfect as some of my items have been just piled without any protection inside boxes ) but communication with aires wasn't the best and first , it became easier later on in the process. Most of all I deplore the poor quality of the material at origin. I have moved quite a few times , internationally, and this is the first I see boxes so thin and not sturdy at all. This is a way to save money of course but it doesn't bring a feeling of safety for my belongings. Except for the wardrobes, boxes were mainly single wall card box. At arrival you can see boxes are either ripped , burst or distorted. Obviously not sturdy enough to be piled during a sea shipment travel. Also at the bottom of wardrobes there were a lot of cushions, small boxes etc, the long dresses and coats came out crimpled. Which I believe is not the purpose when wardrobes are used. As consequences , some of the dresses and coats have now to go to the pressing. extra cost for me. - they helped efficiently and were nice to work with, I really appreciated them being on time - I need to make a difference between the people and the company. Interactions with move coordinator, and team (Gosselin at destination) was very efficient and pleasant. this is a 8 or 9 over 10 I would add the exact same remarks I made here above regarding the materials. In the past we have been in touch with some of your competitors using better material; adding for example very strong cardbox corner when wrapping the furniture, using less paper and tape but higher quality boxes. My overall feeling is that the people are pro but money is drastically saved on the quality of the tools furnished to the good team you have. Even with he best team they can't do miracles with poor quality materials.
M. G.
10
29 August 2024
S. W.
9
28 August 2024
Sehr zuvorkommend und professionell! - Wir hatten 4 Umzugsberater gleichzeitig in unserem Haus. Die waren alle gut. - Für den Umzug des Klaviers schien mir die Crew nicht genügend instruiert. Sonst war es aber ok, es gab nur ein paar wenige Packungsbedingte Schäden.
M. B.
10
28 August 2024
H. K.
10
28 August 2024
Excellent and friendly staff - both in Brussels and in Berlin
10
28 August 2024
S. M. O.
Moved to
United States
from
Ireland
10
28 August 2024
O. P. M.
Moved to
United States
from
Ireland
10
27 August 2024
The packers were excellent and very detailed oriented. They listened to my needs and did exactly what I asked for. The representative in Algeria was mostly absent and hardly replied to emails. This could be improved. - Excellent with very nice and professional staff. - The unpackers were very polite, on time and helpful. Excellent service. - Reto was very helpful throughout the process. I would have liked to be informed more regularly about the status of the shipment. - I would recommend Gosselin for their professional services and their excellent client support. The packing was very well done and nothing was lost of broken.
Rania Bikhazi
8
27 August 2024
N. F.
8
26 August 2024
First representative made an excessive quote, maintaining a high quote even the second time round. Appreciated the option to have a second moving company come in for another more reasonable quote
K. R.
Moved to
United States
from
Morocco
9
26 August 2024
J. D.
9
26 August 2024
A. R.
9
26 August 2024
A. V.
10
25 August 2024
L. O. / A. B.
10
24 August 2024
B. J.
9
23 August 2024
J. L.
7
23 August 2024
The company had transloaded our household goods from the container into a truck and a van without us being witness of this process (breaking the seal). They arrived only at 10.00 at our location. Some of the boxes were damaged from the transloading. The team leader decided to first unload both vehicles and then to start unpacking our goods. Only 2 of the 5 people were skilled to assemble our goods. - The service in Ankara was outstanding, but the performance by the subcontractor in Washington was poor. Several of our items were damaged or broken. - Very professional, hard working
B. V.
Moved to
United States
from
Turkey
10
23 August 2024
very satisfied - For professional reasons, I prefer to stay anonymous - thank you for your understanding.
C. F. A.
8
23 August 2024
C. M.
10
23 August 2024
A. D. B.
10
22 August 2024
Pour des raisons professionnelles, nous n'avons pas le droit de publier des commentaires, merci de votre compréhension.
F. J. M. D.
8
22 August 2024
Several extra delays were experienced The route made no sense : our stuff got in through Houston, very close to our final destination, but went all the way to LA to stay there for weeks (waiting for a full truck …) to then come back all the way to Texas. I was pregnant and did not get my baby stuff in time. The team was very responsive by email though and nice. - Very easy communication Initially Did not transmit to the local FR moving team the most up to date Destination City and Mover Name but was fast to correct it afterwards. - Did not have the most up to date destination city and Mover Name but were fast to correct it - Excellent overall Did not explain well that the moving crew was gonna bring boxes and repack everything
P. G. B.
9
22 August 2024
it was all positive with the exception of the discussion on extra charges for Italy, which was however partially resolved. I did not appreciate that the overall charges were not fully transparent from the outset. - really great team. professional, courteous and fast - extremely professional team. super organized
8
22 August 2024
J. D. f.
9
20 August 2024
Just the right amount of e-mail communication. Prompt replies (by me and him on my follow-up questions). Check a few days before arrival of crew. Pleasant surprise stuff had arrived in Sofia and could be unloaded just as I had arrived. - To be honest - I don´t really remember (quite a while ago). But definitely OK (went through the appartment, had evaluation, went over what is fragile and not, need for outside lift etc...) - I had fun with the crew and spent 1,5 intensive days with them. I put ´´good´´ as I believe the work would have been easier or more convinient if on day one the crew would have consisted of more than 2 persons (a hell of a job with just 2 people). On the second day, there was numeric reinforcement. - More crew on the first day, making the second day a very short one (just final cleansing). Appreciated the interaction and mutual understanding (for instance: let´s stop tonight, as I can´t unpack more; leaving us some days to unpack and put aside in more manageable tempo. And then crew members dropped by to pick up some remaining empty boxes and more. Very convinient and nice customer oriented approach. - 10 on Bulgarian side; 09 on Belgian side (too small crew on day) - Share it with your crew. Me and social media, no, that´s not a good match.
P. L.
8
20 August 2024
Es war alles in allem in Ordnung. Manchmal sehr viel Emailverkehr (redundantes hin- und hersenden von Dokumenten), aber so ein Transport ist ja auch komplex und verlangt Geduld von Seite des Klienten. Es wäre schön gewesen, noch mehr über die Route des Containers aufgeklärt zu werden, wir haben jedoch alle angefragten Informationen jeweils von CS Laos oder Gosselin erhalten. - Sehr viel Packmaterial verwendet, aber besser mehr als zu wenig! - Vor Emilie hat und vor allem Hr Simon Erdmann betreut, alles ok, viele lange Emails, bitte kürzen ;-)
A. R.
10
20 August 2024
C. W.
9
20 August 2024
A. B.
10
19 August 2024
N. B.
10
19 August 2024
G. M.
9
19 August 2024
the items were extremely well packed, some of them contained jts one small thing in a big box full of paper. the marking outside the boxes were unclear, we did not know in which language were written, which made difficult the distribution of the boxes while taken all out of the container. in general well, just these small items that can be easily solved in furture movings - ALL good, all staff were very helpful. Juts in the morning we started a bit slow and we managed to take all off the container by noon, which was extremely appreciated
P. A.
10
19 August 2024
All good, well informed and arrived on given time. - All good.
T. S.
10
16 August 2024
R. E.
8
15 August 2024
the move-out and move-in went smooth. The total duration was much longer than expected. - Move-in went smooth and I was helped very well by the movers. - Packed everything suitably and quickly. Process went smooth and everything was celar. - No comment as I was not involved with the sales representative. - She answered all my questions very well and helped me throughout the process.
J. F.
10
15 August 2024
K. D. M.
9
14 August 2024
Sehr professionell, effizient und zuvorkommend.
D. S.
10
14 August 2024
Very good people. Fast and polite and knowledgable!! - Very professional and accurate! - Very kind and professional. Good with communication. - Again, the guys were fantastic! Very satisfied! One thing is I wish the port would have emailed me instead of calling because I did not get the messages occurring in a few that I could have avoided.
C. V.
Moved to
United States
from
Luxembourg
20
14 August 2024
H. C.
Moved to
United States
from
Turkey
9
14 August 2024
S. S.
8
13 August 2024
The timeframe for inspection of possible damages after delivery is very short. It is simply impossible to check more than 200 boxes in two days to see if nothing is damaged. While unpacking a few days later, we discovered that two (expensive) lamp shades were also damaged because they were crammed with too many other - heavy - items in boxes, but it was too late to make a claim for compensation. It is true that we could have asked to unpack all boxes but that would not have been realistic and there was not much willingness (see point above). The markings on the boxes were also unclear (on the boxes with lamp shades it was mentioned that they contain "toys"), so it was not possible to do a quick check of fragile items. - It was positive that the services at destination were done (partly) by the same team as the one at origin in Sweden. We were not very satisfied by the helpers from Ghent (Schollaert), who made some damages to the walls while carrying goods inside (and tried to convince me not to make a note on the delivery document because "it will be not be of use anyway"), and constantly made the impression that they would like to leave instead of proactively unpacking items. - Friendly and efficient, though some items were broken or damaged, which is perhaps inevitable with a large international move.
B. V. B.
9
12 August 2024
B. L.
10
12 August 2024
Absolutely brilliant service, would definitely recommend!
M. S.
8
12 August 2024
P. T.
9
12 August 2024
Beaucoup trop de changements de la date de livraison
Nicolas Stavridis
10
12 August 2024
A. T.
9
10 August 2024
Verspätung des Umzugs wurde nicht kommuniziert. - Sehr gut organisiert, aber an den Umzugstagen nicht einfach zu erreichen.
B. S. F.
9
9 August 2024
Stephanie Fraser
8
9 August 2024
Good information sharing. - Very responsive and clear coordination for the transport of the household goods out of Belgium. Timely delivery date updates. - Overall ok. But initial shipping date out of Antwerp was shifted from 29 May to 08 June (10day delay). Container shipping planning could be improved. Initial delivery date to port SLC was 04 July. Actual delivery date to port SLC was 21 July. - There was also a 7day delay in Long Beach, CA resulting in the total 17day delay for shipment to arrive in port at SLC on 21 July. The communication with PTS point of contact was very poor -> only reactive and not proactive. Only 4 mails received since the container left the house in Belgium. All 4 mails were sent as a response on a mail sent by the costumer service coordinator or myself due to no information sharing (for example I noticed that the container was being shipped back to Europe... without info about our household goods being transferred to???) The moving crew stated that our shipment was waiting in their storage in SLC since 26 Jul. Also no information on the arrival time of the moving crew as it was stated in the general communication mail "The crew's arrival time will be advised 1 business day prior to delivery". In the late afternoon 6 Aug, I had to call 2 other persons at PTS to get the confirmation and arrival time of the moving crew on 7 Aug. However, the moving crew did a very good job. No damages to the house and everything installed and placed as expected. All packaging materials were taken away. - Good service for the BEL part, poor service for the PTS part (Moving crew was very good).
M. L.
9
9 August 2024
C. J.
10
9 August 2024
Few items broken packed by Focus, but it could have happened in transport
Laura Walters
10
9 August 2024
Always service minded, very diligent and professional. The goods is well taken care of. The people organizing the relocation/moving is second to none. - Always a pleasure and well coordinated, just as last time.
Benny Keden
10
8 August 2024
A. G.
9
8 August 2024
Professionell und freundlich - Sehr gute Kommunikation und Koordination
S. M.
10
7 August 2024
S. C.
9
6 August 2024
J. M.
9
6 August 2024
Sadly, I missed a good feed back with LG international. The service was slow. My personal belongings had arrived to Caucedo (DR) on 6 of juny and I received at my home on July, 30. Many times I had to call to him and I did not receive answer to my questions.
G. R.
10
6 August 2024
Zuerst wurde der Umzug einer anderen Firma zugesprochen und der anderen Firma habe ich mitgeteilt, dass ich einen grossen Tisch habe. Diese Information hatte die Umzugsfirma Gosselin nachher nicht, weil es zu keinem Vorgespräch kam. Am Umzugstag musste dann eine zweite Person organisiert werden, weil nur eine Person den schweren Tisch nicht transportieren hätte können.
V. B.
8
6 August 2024
There was a serious misunderstanding regarding the absence of a lift, although clearly ordered. Things were nevertheless quickly solutioned. Also, some crates came empty (probably from another customer) given the impression that our goods were stolen. They were finally retrieved later from the warehouse. Also, despite our goods being very well packed (some clearly marked "Fragile"), several items were damaged probably because of the rude and repeated loadings and un-loadings (from truck to container, and vice versa, and between different warehouses). This needs to be avoided.
9
5 August 2024
J. R.
10
5 August 2024
no - Very good - 10 These people are gold , extraordinary workers - very god , follow up daily to see the progress
M. B.
9
5 August 2024
Excellent moving staff, very friendly, efficient, communicated well to unpack and put items in place, excellent knowledge to reassemble furniture, and very careful at all details. - Excellent service, very efficient, timely, professional, competent, and a big help to perfectly organize all necessary documents.
Guido Gerig
10
3 August 2024
Antoine was very professional. Excellent service - Exceptional service - Exceptional service from Jacek and his team - In comparison to Gosselin, the service was extremely poor and very disappointing - I would use again
J. M.
8
3 August 2024
R. J. D.
8
2 August 2024
Metal lid on my driveway was damaged. This was noted by the driver and the offloading crew. So far, no further information was provided to me.
A. V.
9
1 August 2024
I would highly recommend ! - The crew was efficient and friendly. I was surprised by how quickly they completed the work! The team also worked well together. - A small confusion about the number of personnel needed on the day of the move but once this was realized, additional support arrived. The moving crew and their packing care & speed was exceptional. The team worked well together. - I appreciated Andrea’s follow-up, I knew that if I had any challenges or questions, he would respond quickly.
10
1 August 2024
Philippe Kridelka
10
31 July 2024
T. F.
5
30 July 2024
In general ok. Although a 40ft. container was advised which in the end was 50% empty. - The quality of packaging is very different from mover to mover. We had plastic cups which cost less than €5 packaged in 5 layers of paper and we had furniture and expensive handbags put and cardboard boxes without any wrapping. This resulted in some damage on mentioned items. Also one piece of furniture was damaged since it was closed wrongly. and there was damage to a new cargo bike. - Moving was ok. Downside is that they don't do unpacking and also do not connect washing machines. Picking up the packing material was arranged well. - General contact with Dominique was very good. It would be very good if Unimove could facilitate shipping of large batteries (for E-bikes and tools). These now all need to left in NL and it is impossible for an individual to have these items shipped. I think Unimove would be in a good position to facilitate this. - See comment above Main issue is that there are some damages during transport/packaging.
C. V. G.
9
30 July 2024
J. & E. H.
9
30 July 2024
M. V.
10
30 July 2024
J. K.
9
29 July 2024
E. v. H.
10
26 July 2024
R. Z.
9
25 July 2024
B. P.
10
24 July 2024
J. E. H.
9
23 July 2024
R. S.
9
23 July 2024
Luc Van Damme
10
23 July 2024
Monsieur Antoine était à notre écoute, répondait avec précision à nos questions et avait toujours de très bon conseils. - Équipe très professionnelle, efficace et qui a pris grand soin de nos affaires. - Monsieur Jacek était toujours très réactif à mes questions.
9
23 July 2024
le point problématique était les instructions données à l'équipe concernant le service à l'arrivée et le temps dont ils disposaient. il a fallu une renégociation pour obtenir ce qui me semblait clair dès le début - aucune erreur malgré la complexité des 3 destinations.
N. A.
9
22 July 2024
M. R.
10
22 July 2024
Great team. - My first move internationally with a moving company. The sale representative (Steven Molloy) was very understanding and patient. - Dominique was very helpful and responded to my questions quickly. - Agnieszka and the team on the ground were very good. - But I am more than happy to recommend Gosselin to my friends/acquaintances. Gosselin did a great job to "distress" the moving process.
9
7 July 2024
Very good, i don't have any issues with them - John has given a seamless service to me. The data gathering process was simple and easy. - I appreciate that he consistently provides proactive updates about my shipment. He also acted extra miles on giving me a solution that helped my relocation. - Please do so. - They packed the items very well, so I didn't encounter many damages. However, they didn't arrive on time.
K. C. S.
9
3 July 2024
Oleksandr Lukin
9
3 July 2024
Again friendly, correct, swift. - Again friendly professionals, impressive tetris in the boxes. Sometimes a lot of paper/cardboard, but better safe than sorry :) - Friendly, correct assessment of volume, nice overview of packing materials and good advice on how to prepare for the packing day. - Nice updates on timeline and coordination. especially controlling the parties which were 'out of hands' (Coleman US) And thx again, we really feel you went the extra mile. We loved your passion at work. - Professional reasons why I cannot share my name, sorry
D. B.
10
3 July 2024
Dear Gosselin Team, absolutely share my recommendations and my appreciation ! Your service and this was my 2nd expereice is one of the top I ever had. Thank you for punctuality, quality, friendly atmosphere and very professional management of our move. Kind Regards, Irek Wojciechowski
10
2 July 2024
Teams on both ends provided excellent professional service and highly recommend both Companies. Many thanks!!
G. B.
9
2 July 2024
J'aurais apprecie plus d'ouverture concernant la possibilite de transporter des produits alimentaires depuis le Japon vers la France - Tres efficace. - Une seule frustration : la rigidite de Gosselin / Yokohama System Mover par rapport a la possibilite de transporter des produits alimentaires.
T. A.
10
2 July 2024
It was great and professional - Service was so great and communication were awesome 👍🏻
Nathan Miraz
8
2 July 2024
No communication between Italian service coordinator and drivers (lack of coordinates of delivery place, no English speaking in case the Italian team was informed that I wont't be able to be on place of delivery, instead of me were person speaking English) - For the Polish part of my move it was organised perfectly.
10
2 July 2024
D. A.
9
1 July 2024
O. N.
10
1 July 2024
Andrea Cardelli was very professional, kind, precise and quick to respond to our needs - From the first contact we were pleasantly surprised by the kindness, professionalism, availability and humanity of Mrs. Ileana Bonfardeci and then continued with the coordination of Mr. Andrea Cardelli carried out with precision, professionalism and continuous updates on our transfer - The delivery was made by three very young boys, the oldest of whom was 19 years old, who didn't even know the bed existed or that it had to be assembled by them.
Vilma Naci
8
30 June 2024
N. M.
8
27 June 2024
Dropped the ball on the final step but happy overall. - Good service and communication but the unpacking staff did not unrap any of the furniture and did not assemble the dining table as they could not find the screws and connectors.
Daniel Hambides
10
27 June 2024
Can you please share my first name, but not surname please. Thank you - Throughout our communications, the Gosselin representative has demonstrated excellent customer service by providing timely responses, clear clarifications, and helpful guidance. Compared to other moving companies, Gosselin stands out, and we are pleased to have chosen you. I trust that the relocation will proceed smoothly until the end.
9
26 June 2024
Despite the extra time required by the Australian customs OSS did all within their field of control to handle it
P. o. d. B.
8
26 June 2024
Service was good, although the container only arrived at the warehouse around 1.5 hours after the time that was communicated. - See comments above regarding shipment route. - Clear communication and proactive follow-up with both client and local partner. - Not "very good" due to the time it took for shipping to be completed - I believe the route could have been rationalised.
M. H.
8
26 June 2024
Very happy with the crew but they were not enough for the packing days. They promised wall damages will be fixes. We are looking for that... Overall, good team, nice and smily people. - Good but one of the crew members made a lot of damages on the stair walls. Only one of the 7 made 90% of the damages. - Crew was Great and nice but not enough people for the task. - I put fair, but I do not know, I had no one from sales to talk to...
9
26 June 2024
G. V. D. M.
9
25 June 2024
A. B.
10
25 June 2024
A. w. c. A. V. N.
9
25 June 2024
P. W.
10
25 June 2024
R. S. J.
8
24 June 2024
A. A.
9
21 June 2024
J. N.
7
19 June 2024
L. M.
10
14 June 2024
Upon arrival at our residence, Grace Removals immediately realized that their truck was too heavy to navigate to the top where our garage was located. Consequently, they promptly arranged for a smaller truck to be dispatched from a location nearly two hours away. The team efficiently transferred the items from the large truck to the smaller one and successfully reached the garage, unloading all belongings flawlessly. Their professionalism and dedication to the task at hand were truly commendable. - Maaike consistently provides us with timely updates on the progress of our shipments. Extremely professional! - I was kept informed throughout the entire process, from the initial stages to the final delivery. The companies provided guidance every step of the way, resulting in a highly satisfying experience.
Chi Lee
8
11 June 2024
Guys at origin were great but I have a suggestion/complain about the process of the inventory: it's not detailed enough. In our case (just deliver the boxes) it would have been massively important to have a detailed inventory (ie with the content of each box) to speed up the checks (for insurance) and/or to find items quickly. An example: one box labelled "Pans/Kitchen" did not contain anything related to Pans or Kitchen items but contained one important (and insured) item. If possible think about how to "snapshot" the content of each box in a digital inventory for the customer to use at destination.
M. M.
10
10 June 2024
P. D.
9
6 June 2024
E. S. C.
10
6 June 2024
Dépendra aussi de la facture finale - Comme a l’origine, félicitations - Les déménageurs étaient remarquables, ponctuel, efficace, très polis, très expérimentés, disons parfait. - Visite virtuelle De ce fait sous-estimée le volume et le travail - Très clair, disponible. - Avec plaisir
9
5 June 2024
Nicky Van Loon and Dominique Dedeurwaerder were very professional and very pleasant to work with. Would highly recommend them. - Professional and very kind.
S. R.
8
5 June 2024
Many delays, delivery personal not efficient and impolite.
C. V. S.
10
3 June 2024
J. B.
8
30 May 2024
S. S.
10
30 May 2024
Sehr kompetent und konnte Fragen sehr schnell beantworten.
N. W.
9
29 May 2024
We booked with our freight forwarder in the USA. Gosselin took over the shipment at Antwerp. - Gilbert Huygens leadership and organization skills were excellent.
Patrick Ross
9
28 May 2024
M. V. d. B.
10
27 May 2024
T. V.
10
26 May 2024
D. B.
9
24 May 2024
I have to say that I am not sure if the miscommunication was more related to my place of work or from World Wide Movers. Anyway. I needed specific documents for import which I partly did not have. It would be better to know the requirements before sending the goods. The people driving the truck and doing the actual delivery were very good.
L. I.
10
23 May 2024
Please keep the way you do your excellent service! - The same as for your Service Coordinator. Excellent staff! - Polite and eager to help, with quick and smart responses to all our questions during the process. It was a pleasure to work with her.
9
21 May 2024
Jill was very proactive and always available to answer questions. Very professional handling. - You may only use my initials. - / - Move One needs to be more proactive in terms of keeping the client informed of the status of the shipment. I only received (partial) info after inquiring. - Very glad with communications and packing. - Olivier did a good job in preparing the fill, although we never discussed the option of increasing the volume of the air shipment - this was presented as a factual limit whereas colleauges tell me they had more air shippent volume.
M. H.
10
21 May 2024
Agnieszka showed high levels of service and professionalism always available and helpful in any need. She made the move process much easier and smooth.
Omri Baitner
10
21 May 2024
R. C.
10
20 May 2024
Jason Nicholas REPCHAK
10
16 May 2024
M. B.
8
15 May 2024
Packing was very fast with one staff member but when unpacking it turned out it was messy. Some things were not packed but as a whole wrapped in paper. Labelling on boxes was general, so we had to open all boxes to find what we were looking for. When we moved from Belgium to Australia with Gosselin, job was very well done.
C. H.
10
15 May 2024
Stanislav Shchelokov
9
14 May 2024
Contrary to our instructions and repeated advice during the move, they packed goods that should not move. They also packed with soft material goods that had to be packed in hard material ex. hand painted lampshade of high value that should be packed carrefully in a hard pack and as a consequence it was seriously dammaged - Flexible, easy to contact, friendly, efficient
9
13 May 2024
Very hard to get in contact with the Brisbane branch from Grace, or to get updates about the customs clearance and when delivery in Canberra was scheduled. The Canberra branch from Grace however was great to deal with and very helpful.
M. S.
9
13 May 2024
M. A.
10
10 May 2024
My overall experience with the move was great. From beginning to end the customer service I’m Italy and Canada were above and beyond. I would also like to acknowledge the professionalism of both the packers in Rome and the gentlemen who delivered my items I’m Toronto. Both crews were excellent. - Excellent customer service. Always available to answer all my questions. The delivery crew was punctual, polite and courteous. - Excellent customer service. Very professional, polite and always available to help including the packing crew in Rome.
S. M.
9
7 May 2024
J. K.
10
7 May 2024
S. B.
10
7 May 2024
E. K.
7
6 May 2024
J. R.
9
6 May 2024
All the items are intact, well organized, good communication. The duration between receiving the items and delivery is quite long. - They put extra efforts for me. - They worked very carefully. - Arjan was very attentive. It was a big move for me from Paris to Charlottesville, Virginia. He organized it well with estimation.
P. M.
8
4 May 2024
Siarhei Padalitski
9
2 May 2024
Contrairement à l'autre prestataire identifié par Danone, la personne qui s'est occupée de la visite technique a pris le temps de visiter la maison, et de noter les biens à déménager. - L'emballage des biens a été réalisé de façon très professionnelle et en temps record. Une légère frustration par rapport aux informations "contradictoires" fournies quant au timing d'expedition. Lors de la visite technique, il nous a été indiqué que le déménagement avion arriverait sous 15 jours environ. Lors du déménagement, nous avons été mis en garde sur le fait d'anticiper un mois pour la livraison - avec un impact sur ce que nous avons pu emmener. In fine, le déménagement est arrivé à peine 8 jours après notre arrivée en France... 2eme point d'interrogation : il était clair que la société ne voulait prendre aucun risque concernant l'importation de denrées alimentaires - alors que le format standard de la packing list mentionne clairement les produits alimentaires. Nous avons perdu une opportunité importante. - Seul le déménagement avion a été livré à ce jour - tout était parfait. A confirmer à la livraison du déménagement bateau.
T. A.
10
2 May 2024
F. J.
10
1 May 2024
La bristish team était également ponctuelle Bon déballage Et remontage du mobilier Très satisfaite - Très bonne équipe dynamique souriant et professionnel et ponctuel Tout a été bien enveloppé À recommander
A. L.
9
30 April 2024
Dominique assisted me properly with coordinating the move process. However, I would have expected a more pro-active approach with regards to keeping me updated or providing essential information on the move, as this was mostly initiated by myself. - Very good service. Good quality, easy process, professional support and fair pricing. I will definitely recommend to others.
J. S.
9
29 April 2024
Vakmannen, harde werkers! - Goederen waren lang onderweg. Werkmannen van Gosselin zijn vakmensen! De ophaling van de goederen is zeer goed verlopen! - Zeer attent en steeds beschikbaar - Firma regelt alles tot in de puntjes, mensen die de goederen komen ophalen zijn echte vakmannen! Firma steeds bereikbaar, goed contact bij vragen!
Rita Steerteghem
8
29 April 2024
Relatively smooth move overseas. Would definitely recommend. - The dispatch team was not informed of the earlier mentioned availabilities and rescheduled the delivery without communicatin. - No remarks on the pick-up at all. More support during the completion of the paperwork would be appreciated. - Friendly and supportive person, great! - Strange to be communicating in both English and Dutch with the same person. Also regrett the confusion about place on the vessel compared to earlier communication with sales representative.
A. E.
9
29 April 2024
Sabrina was outstanding and extremely helpful...
F. & A. C. P. N.
10
28 April 2024
N. D.
10
26 April 2024
P. G.
9
24 April 2024
Ich werde ihre Firma gerne weiter empfehlen - Leute waren nett und hilfsbereit. Zwei Möbelstücke würden beschädigt und ein ceramic Teller zerbrochen. - Gemäss separatem email - - Ich war sehr enttäuscht dass alles so langsam ging obwohl ich schon von den USA die Spedition eingeleitet hatte da ich nur für 2 Wochen in der Schweiz sein konnte. Oft wurden meineTelefonanrufe nicht beantwortet und mir auch nicht zurück gerufen. Ich war nur für 2 Wochen in der Schweiz und musste persönlich in ihr Büro kommen um die Papiere zu unterschreiben (6 Stunden mit Öffentlichen Verkehrsmitteln!) Da niemand dort die Unterlagen via computer schicken konnte und es unmöglich gewesen wäre das per Post in nützlicher Zeit zu erledigen. Das war ein unnötiger Stress und Zeitverlust! - Massimo Calabrese ist sehr gut informiert, hilfreich und hat mir sehr geholfen mit seinem Wissen und den schnellen Antworten! Er ist sehr höflich und optimistisch und hat immer sofort auf meine E-Mail geantwortet. Vielen Dank!!
K. K.
10
24 April 2024
Definitely will recommend Gosselin to all our friends and will use your services again if we need. Thank you very much for everything that you have done for making our relocation smooth! - Everything was perfect - Team was absolutely incredible - very fast, accurate and careful - Andreea is absolutely awesome person. She organised everything on highly professional level. Andreea handled all our pains and concerns and she answered fast and clear.
9
23 April 2024
T. A.
10
22 April 2024
D. K.
10
19 April 2024
Olga was extremely cooperative, asked all necessary questions, guided me through the process and answered to all my e-mails quickly and fully. - Excellent! Quickly, right in time, boxes weren’t damaged. - 20 boxes were moved out in 10 minutes, I was pleasantly shocked! - Will definitely recommend to everyone
8
17 April 2024
Micheline Vermeulen
9
16 April 2024
To mention some uncertainties on the arrival date of the ship and delivery date
Manuel Ancillotti
8
15 April 2024
Some of the boxes didn't have a numbers and some of the packaging was not strong enough and ripped open during transit.
L. V.
8
15 April 2024
Roland Steininger
7
29 March 2024
Les demenageurs étaient trés efficaces, un bon suivi de notre interlocuteur, la reception de nos biens parfaites, le seul bemol, est le delai, un peu long.
Aurelia Sayad
10
29 March 2024
Maaike has been very helpful and attentive throughout my moving process, providing regular updates on the progress of my shipments and delivery. Has been a very pleasant and friendly person to communicate with! - Arjan was very responsive and helpful in explaining the terms of the shipment and delivery, and provided thorough and additional clarifications when requested. Very happy with our communication and professionalism throughout the process. - Very happy with the delivery arrangements and communication by the company. Neofytos was fast to respond to any requests / questions asked and as soon as the shipment arrived in Cyprus he immediately informed me and arranged the shipments' delivery - in record time - to my new place of residence.
I. K.
9
28 March 2024
Very communicative, helpful, friendly, professional.
J. T.
9
27 March 2024
D. D.
9
25 March 2024
Laurent-Nicolas Siat
8
25 March 2024
M. L.
9
25 March 2024
Martine Perroud-van Exter
9
22 March 2024
M. K.
Moved to
Peru
from
Japan
10
22 March 2024
H. a. H.
10
21 March 2024
R. E.
10
21 March 2024
Amazing! - Super! They took very good care about my precious goods. Which everyone will appreciate. - They've send the sea container to my house. I had to call a towing company to be able to unload the car that was inside of it. Communication with Nobel was not as friendly and smooth as you would expect from a company that takes care of you beloved items.
R. V.
9
21 March 2024
J. C.
9
21 March 2024
Donata Bauer
8
20 March 2024
Generally I was pleased with the very good service; perhaps a bit on the expensive side though and two items were slightly damaged upon arrival. The container took a long time (four months) to arrive.
O. F.
9
20 March 2024
minor observations: 1. two items were forgotten to be loaded. 2. less wrapping material could be used for non-breakable and non-fragile material. - The assembling of the furniture could have been done with more care and eye for detail.
D. D.
9
19 March 2024
J. H.
10
19 March 2024
L. A. M.
8
18 March 2024
T. V.
9
15 March 2024
T. P.
9
13 March 2024
J. S.
8
13 March 2024
L. S.
10
12 March 2024
Sophie Pereira
9
12 March 2024
D. D.
9
11 March 2024
Papa Malick Diakhate
9
11 March 2024
Good team and good service. Only point was that several hours were lost because of parking issue and the lift changed two times. There should be a more efficient process possible - i.e. send one person earlier to make sure nobody's parked in the perimeter. - professional crew.
S. D.
8
11 March 2024
Confusing regarding the limits. was not clear. The workers did not have complete/ all information.
H. L.
10
11 March 2024
Very well prepared, precise work. I was supported along the way, the guys moved the boxes professionaly. - Beata Rakos-Szegleti, general secretary, Netherlands-Hungarian Chamber of Commerce
9
8 March 2024
Everything went very smoothly. - The price was unbelievably expensive for what I had to move. My husband and i moved from San Diego to Torino a few years earlier and we had 2 cars and a container. I moved about a lot less and it cost about the same amount. I cannot believe the price of moving.
S. G.
9
7 March 2024
C. R.
9
7 March 2024
9 da ein paar kleine Schäden entstanden sind.
F. U.
10
5 March 2024
I'm very happy with the level of service and communication your company has provided me with during the process of moving to Switzerland. The lads were great and got the job done swiftly without any hassle, completely exceeding my expectations. Thank you very much for everything and I'm sending my best regards to the entire team.
A. I.
10
4 March 2024
There was some delay in getting the sending from Gosselin Moving Storage-Magazine-Antwerpen to transport from Antwerpen to Jyvaskyla, Finland. Once it was cleared the transport and delivery of the sending to its destination took place in good order. The service by Gosselin Moving Antwerpen was very good and friendly.
M. M.
7
4 March 2024
B. S.
10
3 March 2024
They were very professional. They arrived on time with all the tools that they needed and took care of everything— We didn't have to lift a finger! They handled our items with care. - Excellent! The communication was very clear. They were very respectful of the property and neighborhood, ensuring that they parked the 18-wheeler in a place that did not destroy anything or obstruct regular traffic in the area. The team was extremely professional, efficient and not to mention pleasant. They really made this a positive experience. They handle the items with utmost care and assisted us with the inventory check of each box. - We did a lot of research, and in the end we were really happy with our choice. We would highly recommend your company, or use you again if the need arose. Thank you ! - Arjan was the best! He communicated regularly and was very accommodating. He was able to answer all of our questions and did a wonderful job at keeping the process smooth and efficient.
J. d.
10
3 March 2024
A. G.
9
29 February 2024
McManus was in constant touch with me and provided assistance or explanation whenever request. - The gentlemen assisting in packing my goods wrapped everything swiftly and throughly. Their assistance handling my motorcycle was also greatly appreciated. - The gentlemen were pleasant to interact with and helped place my goods where I wanted them.
Daniel Alvarado
10
27 February 2024
D. G.
9
27 February 2024
J. M. P.
10
27 February 2024
P. Z.
10
27 February 2024
N. V.
9
26 February 2024
C. W.
10
23 February 2024
Dominique was outstanding in providing us with guidance and direction during out move.
M. B.
8
22 February 2024
In general, it was good. It happened though that I called Simon several times during the normal working hours, and there was no response (and, if I'm not wrong, there was no call back i.e. it seems his phone doesn't have a list of missed calls). To get some information I had to wait several days, however, I am not sure if these waiting times were caused by others, and not by Simon. - I was contacted just couple of times by the sales representative, so I cannot provide here something specific. - Guys did a great job, delivering everything in one day. - Services were very good, however, I still think that packing at origin could have been done in one day.
I. B.
9
20 February 2024
He was very professional - She did well, handled the questions and changing circumstances well. Would have appreciated if she would pick up the phone and call more frequently for complex discussions instead of depending on email.
B. S.
9
19 February 2024
-slow packing (3 days with 4-6 people) +great communication +trustworthy and reliable
A. S.
9
17 February 2024
A. G.
9
16 February 2024
I could really trust them. I was then totally sick and they have perfectly and kindly taken care of everything with care. - I will for sure recommend you verbally or to people I meet. But not through the channels you are mentionning. Thanks a lot for your kind and efficient support during the whole process.
A. J.
9
15 February 2024
B. A.
10
14 February 2024
Oleksii consistently displayed a high level of professionalism and efficiency throughout the entire move process. His ability to handle various tasks in a timely manner was truly commendable. From the initial planning stages to the final execution, Oleksii ensured that every aspect of the move was well-organized and completed on schedule. Oleksii's communication skills are exceptional. He kept me informed at every step of the process, providing clear and concise updates regarding the status of the move. His responsiveness to emails and phone calls was impressive, and he always made himself available to address any inquiries promptly.
9
13 February 2024
J. H.
10
13 February 2024
Dita Msakni
10
11 February 2024
Everything went smoothly. Gosselin handled everything perfectly. Half of my stuff were electronics. Everything arrived in the same condition as when I sent them. The pick up and delivery staff were very professional. They arrived on time and efficiently went on with their work. Very friendly as well. Highly recommended! - Communication was spot on. I always know what is happening to my stuff. Very professional and thorough. He gave me all the information I need and asked for. From the first phone call to the email updates, Alastair did a fantastic job. I'm glad he took on my case.
Ronald Gebilaguin
9
9 February 2024
Jacek always answered my emails and any correspondence in a timely and prompt manner. - I was very impressed with Gosselin's service. The only reason I did not rate it as a 10 is I feel it would have been possible to use less packaging on some items. Additionally, it would be an idea if Gosselin offered the option of used boxes for some items. It seems so very wasteful to send all of those boxes and packaging to recycling when they are in perfectly good condition to be used at least for 1 more move.
Katie Lennon
10
9 February 2024
Excellent on time service provided from Daria when my collections from Antwerp
A. K. D. S.
9
8 February 2024
K, H.
10
8 February 2024
The delivery people from Riga were super! - It would have been nice if she had kept me informed as time went by. There were unavoidable delays that it would have nice to know about without me having to call to find out.
C. L. D. S.
10
7 February 2024
U. G.
9
7 February 2024
N. A.
8
6 February 2024
Excellent, very kind and cautious staff. - Communication was difficult and packing took a while. - Great communication and very clear indications.
A. M.
9
5 February 2024
Insgesamt waren wir mit der Dienstleistung von Gosselin sehr zufrieden. Der Partner in Kenia hat jedoch Verbesserungspotenzial im Bereich Professionalitaet. - CD Shipping ist eine der besten Umzugsfirmen in Afrika und Herr Vogel ein Urgestein im Transportbusiness. Trotz einiger administrativer Hindernisse hat er die Verzollung des Containers innert nuetzlicher Frist abgewickelt. - Die Crew war nett, aber nicht allzu professionell beim Einpacken. Schenker hat beim Verpackungsmaterial gespart. Anstatt ihr eigenes Material zu verwenden, haben sie viele unserer gebrauchten Kartons, Seidenpapier und 'bubble wrap' verwendet. Geschirr und Glaswaren wurden ziemlich abenteuerlich verpackt. - Uns wurden Kleiderboxen (hoch, zum Aufhaengen von Kleidern) versprochen. Die Groesse und Art der Umzugskartons entsprach jedoch nicht dem internationalen Standard. Der Container wurde entgegen der Abmachung via Durban und nicht direkt nach Kapstadt verschifft, was zu einer 4 woechigen Verspaetung der Auslieferung gefuehrt hatte. - Herr Erdmann hat mich im Vorfeld des Umzugs proaktiv kontaktiert um meine Beduerfnisse abzuklaeren. Er war fuer Rueckfragen stets erreichbar.
N. D.
Moved to
South Africa
from
Kenya
8
5 February 2024
Overall good service. There was an issue with one of the movers however who was not packing properly and who had to be replaced. This was done very swiftly.
N. O.
10
2 February 2024
Veuillez utiliser un pseudonyme - Note de "10" attribué grâce au travail effectué par Federica Gigante - Le service a été très bien coordiné entre Gosselin et Paramount - Très bien si ce n'est un "couac" avec le document CITES d'exportation non signé en Suisse par les autorités. Cela a impliqué un aller-retour par avion Suisse-USA - Très professionnelle, et extrêmement efficace
R. C.
10
2 February 2024
J. M. C.
6
1 February 2024
more care could have been given to some of our things. - good communication and professional service.
B. H.
10
1 February 2024
D. V. E.
9
31 January 2024
F. S.
10
31 January 2024
R. Z.
10
31 January 2024
N. C.
10
29 January 2024
A happy customer. The delay in loading container on vessel in Matadi/Congo was timely informed (on forehand) and satisfyingly dealt with. - Very good team, efficient & friendly. Good language skills (NL & EN). - Good & efficient team. Good & new packing material. Loading our vehicle (outsourced by MOVEONE KINSHASA) was a shabby job and led to damaging our vehicle. The flatbed truck and container were at different hights. The could not be rolled on or driven onto the container and was hoisted onto the container in a dubious manner. - Very informative and cooperative. - Very timely & concise information.
Timothy De Maertelaere
9
29 January 2024
M. K.
8
29 January 2024
Globalement nous sommes très satisfaits, néanmoins demander un supplément pour remonter un meuble quand on a déjà payé plus de 10000€ pour le déménagement me semble un peu exagéré. - La visite en visio a été organisée simplement et a été efficace. - Rachela a été disponible et réactive pendant tout le process. - Nous avons été globalement très satisfaits de la prestation et notamment du travail à domicile avec 3 réserves : 1 - un meuble a dû être entièrement démonté et n'a pas été remonté à l'arrivée, 2 - un meuble n'a pas été démonté et était un peu abîmé lors de son déballage à domicile 3 - un carton qui a servi de poubelles à mégôts lors du déménagement a été ensuite utilisé comme carton pour mettre du matériel de garage. - Anonymement le cas échéant.
Benjamin Brard
9
29 January 2024
It was difficult to communicate with the mover as he was not speaking English. Unfortunately, he was alone, without much equipments for the moving, and I had to help him for the big furniture.
M. L.
10
26 January 2024
R. W.
Moved to
Spain
from
United States
9
25 January 2024
I. S.
10
25 January 2024
Massimo was excellent to deal with in regard to the move. He was informative, warm and professional. - Always professional and helpful. - I was kept well informed of the progress of my items and expected delivery date. - Excellent service and kept me well informed of requirements and progress. - Excellent service at all times.
L. K.
10
24 January 2024
Team was efficient and well organised. No damages experienced
D. K.
8
23 January 2024
M. D.
7
22 January 2024
T. I.
8
19 January 2024
C. v. E.
8
18 January 2024
D. D. L.
Moved to
Saudi Arabia
from
Indonesia
10
16 January 2024
Everyone did a great job, however I do not accept having my name on the website. Thank you for everything. - Great!
R. W.
10
16 January 2024
Aside from a broken Vase everything went well.
S. K.
10
15 January 2024
Emilie was very helpful and always very quick to reply - Mike and Lee were great, they couldn't have been more helpful, polite and considerate.
D. B.
9
12 January 2024
not sure who this was or whether I had one - fast and friendly - fast and friendly only comment is that some of the staff delivered was humid and clammy as if it was stored at a not fully dry area - but this has nothing to do with the service quality at delivery
Christian Schmitz
10
11 January 2024
M. D. V.
9
11 January 2024
Johan Lundblad
10
10 January 2024
Cara Groller
Moved to
Ireland
from
United States
8
9 January 2024
L. M.
9
9 January 2024
Gabriele Cacchioni
8
9 January 2024
S. A.
10
8 January 2024
Mary was prompt in all her responses and was sending timely emails to check how things were going. - The process was explained thoroughly and all questions answered. We felt as confindent as one would at the beginning of this journey. - Packers were friendly, quick and professional. Everything was done in a matter of hours. All boxes were labelled and an inventory provided. - The service was quick, people were friendly and professional. Boxes were counted and all was dealt with care.
Martha Koukidou
9
8 January 2024
Very prompt in responding, even when Emilie was on leave or a break, I still felt well supported. This was especially crucial since my shipment was due to clear customs over the December holiday period. - I was kept well informed and the coordination was very good. - Very good packing, and professional team.
R. M.
Moved to
India
from
Thailand
9
8 January 2024
R. A.
10
4 January 2024
True professionals ,I will definitely recommend them !
9
3 January 2024
Very kind representative. Answered all my questions and demands very quickly - Very good work. As soon as I mentionned a problem with a first company in the US, you reacted immediatly and ITO El Paso called me the next day to prepare my move - I received updates about my shipment on daily basis. It was really appreciated. I permanently knew where my shipment was and what was going on. Really good !
V. C.
10
2 January 2024
P. B.
9
27 December 2023
If we here address Mr Savary’ s performance it is in our experience fair at very best .Hours spent on virtual surveys to arrive to serious discrepancies... On large moves we would advise to use on site surveys . - More than vey good ,excellent ! The team lead by Philippe did a superb job . These professionals are efficient ,safe ,cautious ,resourceful ...and in addition a pleasure to deal with ! - Partly same team ,and same performance However , Gosselin should be very selective in hiring external help . Twice we had people added to the team they didn’t have same work ethics and there was a serious safety issue where one mover could have been badly hurt ...lack of professionalism and understanding by the hired helpers . - Somehow this is our 3rd move with Gosselin and if asked we will recommend . As always there were some minor issues but for sure no damages neither to our goods nor to the premises ,difficult to do it better ! One recommendation ,in site survey at origin AND at destination ,this would avoid we believe some issues ...which by the way were all solved either by teh moving team ,incl driver ,or leadership . - No full name please mainly on social channels ,but if a potential customer wants to speak with us no problem - Some misunderstandings ,but in general a desire to help and make things happen . Very well supported by her leadership .
U. & T. C.
10
27 December 2023
F. L.
9
27 December 2023
Easy and very professional - Very good throughout. - Very professional and polite
7
26 December 2023
L. B.
8
26 December 2023
A. V.
9
26 December 2023
O. F.
9
26 December 2023
N. L.
7
26 December 2023
C. W.
5
23 December 2023
J. H. O.
9
22 December 2023
C. v. E.
9
22 December 2023
R. B.
10
22 December 2023
P. D. R.
9
21 December 2023
Très bonne expérience. - Une excellente personne, nous avons adoré son accompagnement, un réel plaisir de travailler en collaboration avec Madame Betis-Cosson Emilie. Une vrai professionnelle qui est soucieuse à ce que tout se passe parfaitement bien. Une belle rencontre téléphonique :)
10
21 December 2023
Absolutely perfect, extremely grateful for the excellent service!
9
20 December 2023
Allways reachable, fast respons, flexible, solution minded - Allways reachable, fast response, flexible, solution minded - Good packers, good service, a bit too much paper packed in boxes bringing volume up - Good crew, fast offloading, organised unpacking, friendly staff
F. E.
8
20 December 2023
Only negative point was lack of clarity on tax exemptions at departure -resulting in non payment of TCA.
L. M.
9
19 December 2023
J. C.
8
18 December 2023
A few Missing items as previously mentioned, and a few marks on our walls. - A few scratches on the walls from when they moved in all the furniture. - We are missing a few items: umbrella, shoe horn
J. S.
10
18 December 2023
A. T.
10
16 December 2023
We are extremely happy with the provided services, and we would definitely recomment Gosselin to anyone who would ask us for a moving company. We wont hesitate a second to contact you again for our next relocation as well :) - The team of two was also very efficient, everything happened under 2.5 hours, and the well organized packing in warsaw reflected on the unpacking in the appropriate rooms in the new flat. - Very efficient team, worked quietly with precision and well led, provide the best packing. - Pawel was precise and knowledgeable, bullseyes on the amount of boxes we would have and the price. We're very happy. - He was very professional and organized, would recommend him 100%
Y. V.
9
15 December 2023
The crew from Norco (Aires) was great. They were upbeat, helpful, and moved everything in so quickly. - The Gosselin crew was very efficient and worked really hard. They were super careful with everything and pleasant to be with. - Steven Molloy was very helpful doing the surveys and carefully explaining the process. He was very patient with these first timers. - Dominique was a great help and excellent communicator.
D. R.
9
14 December 2023
J. V.
9
14 December 2023
O. B.
10
14 December 2023
Thomas Walz
0
14 December 2023
Great and fast packing. - Both gentleman very efficient, on time. - Clear and efficient communication.
A. D. M. V. d. W.
9
14 December 2023
Fast answers - A bit over the top in terms of packing, even the tea carton boxes were protected. - The bed was not build back the best way, they were very busy that day and didn't have a lot of time thus rushing things
E. C.
10
13 December 2023
PERFECT AS WELL. - AGAIN, IT WAS PERFECT. - YES, IT WAS PEFECT TOO. - 200% OUT OF 100! - PERFECT ACTUALLY.
M. G. A. D. S. F.
5
13 December 2023
Il y a eu un problème, mais qui a causé de nombreux désagréments: la date d'arrivée du camion, qui a été reportée deux fois, ce qui m'a obligé à changer deux fois mes billets d'avion. Lors d'une de ces circonstances, Gosselin a oublié d'informer son équipe suisse, qui s'est déplacée pour rien. En revanche, je n'ai que des louanges pour l'équipe sur place, qui s'est avérée très professionnelle, serviable et agréable.
Jean-Daniel Ruch
9
13 December 2023
N. S. A.
9
12 December 2023
Agata was very helpful and professional.
V. M.
6
12 December 2023
See my comment above. - was very polite and helpful in spite of the huge mess created by Swiss customs while importing our vehicule
Pauline Menthonnex Gacaferri
9
12 December 2023
I was a little uneasy with how some items were packed and how the goods were braced in the container. (The bracing boards did not seem secure, and one cracked while they were hammering it in place) - The on-the-spot repairs of damaged furniture was not effective. (A moulding board was re-attached incorrectly on one piece and did not hold up on another.)
K. R.
10
11 December 2023
The team here in the USA arrived, delivered the shipment and put the furniture back together in a timely manner, they were able to get everything done in a few short hours and made every effort to make sure we were satisfied. - Arjan has been helpful and has kept me up to date on what was occuring at all moments of the move. - The team that came to France and packed me out were hard working, courteous and got everything taken care of in a timely fashion.
M. J.
8
11 December 2023
Very good on the day of delivery. Not very good in following up the evolution of the move until delivery.
R. d. B.
Moved to
Congo
from
Japan
8
11 December 2023
The person in charge changed during the process and was replaced by a new person who did not perform very well.
J. L.
10
11 December 2023
S. K.
10
10 December 2023
Friendly and very efficient team. Thank you! - Friendly and very efficient. Thank you! - Sorry, but please do not share my name on the website or social media channels
P. R.
10
7 December 2023
Very pleasant experience. Everything was very carefully packed and handled with care. No damage whatsoever. Will definitely recommend and use again!
Monique Allgood-Bechtold
9
6 December 2023
A. S.
10
6 December 2023
The team was very friendly, respectful and fast working. Great work!
B. N.
8
5 December 2023
A. C.
8
5 December 2023
R. B.
8
5 December 2023
R. B.
9
3 December 2023
H. B.
6
1 December 2023
One of the packer ignored all stickers that labeled all the lockers and storage points, so by moving into the new location a superconfusion happened and the movers had to reshuffel a lot of wrong boxes. From the roof back to the cellar, from the master bed room to the roof etc...
Torsten Simon
9
29 November 2023
P. O.
8
29 November 2023
D. F.
10
29 November 2023
Gosselin and its associates communicated the entire packing and moving process extremely clearly. They helped us navigate using our own containers, packing and insurance of potentially breakable items, and navigation of export/import processes. I highly recommend their relocation services. - Very efficient! - Professional! - I appreciated the regular email communications from Andrea regarding the status of our delivery.
R. T.
8
29 November 2023
overall was quite good. - the survey was very good but some of the promises were not maintained. We agreed for a direct delivery and ended up to be with an intermediate stop in a storage in Italy. At the end there were not damages but an agreement is an agreement.
9
28 November 2023
L. C.
Moved to
Cuba
from
Saudi Arabia
9
27 November 2023
We had an incident with air freight where a carton came into contact with water and mould formed, most likely due to improper handling. Otherwise, the content of the container arrived in good condition. - It was greatly appreciated that Mr Erdmann regularly enquired about the status of matters during the process.
T. S.
Moved to
Canada
from
Nigeria
10
27 November 2023
Embassy of Vatican
8
27 November 2023
Duy Minh LE
10
27 November 2023
Fast service - excellent - Perfect
H. A.
9
24 November 2023
P. L.
7
22 November 2023
M. H.
9
22 November 2023
Your NPS will be 10 out of 10 in case the insurance is provided. However I fully understand the circumstances and value much the efforts you have made. Thank you once again! - Very professional! - It would be very nice if you trust your potential clients from very beginning :) never the less I became your client :))) - Very helpful, thank you!
E. K.
9
22 November 2023
Z. S.
9
21 November 2023
Generally, the period of shipping from Beira (port) to final destination (Harare) and predictability of final delivery date was unclear, which required significant short-term flexibility from our side to free time for when the truck actually arrived. Had confirmation the day before only. Improving this would help.
T. S.
10
21 November 2023
The movers were friendly and professional - The movers were very thorough and gentle with our household goods. - Cristian was very responsive and patient. We had a technical issue with the pdf form (it does not save and and email), and he helped to resolve this issue - The whole process was very smooth, very professional and all collaborators were highly responsive
Peter Alberti
9
20 November 2023
Super efficient but sometimes a little TOO efficient (ie vigorous follow up emails)!
T. J.
9
20 November 2023
Eran Levy
10
20 November 2023
I highly recommend them for moving. - Whilst there were no problems with delivery and receipt of shipment, the lead up to the arrival of the shipment could be managed better. The customer had to follow up on updates, the arrival date of container kept changing, etc. Communication was an issue. - Very professional, on time and showed flexibility with customer's needs - all communications were done online/telephone.
F. L.
8
20 November 2023
J. M. C. B.
Moved to
United States
from
Spain
10
19 November 2023
Excellente prestation également, on a senti l'implication personnelle pour que tout se passe au mieux. - Excellente prestation de votre collaborateur, ponctuel, très efficace et professionnel, orienté solutions, nous ne pouvons que le remercier! - N'a pas été nécessaire grâce à l'excellent service de Mme Betis-Cosson - Mme Betis-Coisson a été à l'écoute de nos besoins, elle a très vite et très bien compris et réagi, merci infiniment! - Oui, si anonyme seulement!
Anne Matter
9
19 November 2023
Overall a good service, thank you very much! - the guys were helpful and careful in unloading and unpacking. - Labeling was a problem. I know English is not a core language but if there is doubt then the boxes should be written in Italian so that we know what is inside. It was clear that a random labeling was used on a number of boxes based on known English words. - Ileana was extremely good and helpful. - Always communicative and informative.
D. C.
9
17 November 2023
The boxes with the integrated rod for the better clothes were not long enough. so the clothes were still wrinkled at their destination
N. O.
Moved to
Pakistan
from
Cambodia
10
17 November 2023
N. A.
10
17 November 2023
L. S.
10
16 November 2023
She was always a great support - very professional.
N. B.
Moved to
Philippines
from
South Africa
8
16 November 2023
Bruelles: l'emballage était parfois un peu rapide et certains objets étaient cassés à l'arrivée (4 verres et 1 assiette). Bösingen: la visite du 13 juillet au garde-meuble était mal préparée/coordonnée à l'interne (Gosselin) et l'un des collaborateurs s'est manifestement montré impatient d'en finir. - Mme Betis-Cosson a été très professionnelle. J'ai apprécié l'écoute et la prise en compte de mes demandes, tout comme le suivi du début à la fin de la prise en charge. Collaboration agréable, merci!
G. R.
9
16 November 2023
Excellent service, Antoine was super helpful, guiding me all along the process and very reactive. - Main feedback is on the organization of the cartons. 1) The naming on the cartons was often not related to the objects put inside (hence we misplaced few cartons during the destination unpacking) 2) We found different pieces of the same element in different cartons (e.g. the bed legs support & screws in a living room carton, or the remote control of the television not in with the TV support carton). 3) Also the leather cushions of the sofa were crushed in small cartons (very wrinkled). - Fantastic team! Helpful, attentive to details, taking care of the goods when moving them. Best moving team I have worked with :) - Excellent service, Maciej was always on top and replying very fast to my emails and questions. Very agile and accommodating to the changes.
10
15 November 2023
J. S. C.
9
15 November 2023
G. T. R.
9
14 November 2023
R. B.
8
14 November 2023
E. C.
7
14 November 2023
N. L.
9
14 November 2023
Thank you for making an otherwise stressful situation manageable.
G. J.
10
14 November 2023
T. D.
9
14 November 2023
A couple of items sustained some damage during transport. I will put in a claim for the necessary repairs to be done. I hope that this last part of my interaction with Gosselin will be as smooth as my past experience with the company has been. - Always available and responsive. When absent, his replacement (Cris) was always available to answer queries
J. C.
10
14 November 2023
The whole move was very seamless the entire team was fantastic and it was great for us to have them during such a stressful time when you are relocating family. Everyone was super responsive and helpful. Highly recomend!
M. A.
10
13 November 2023
M. S.
8
11 November 2023
A. B.
7
10 November 2023
Il n'a pas eu de visite technique du fait que les effets à déménager étant neufs,une partie à été livrée à Deurne par IKEA et l'autre partie a été enlevée par GOSSELIN MOBILITY NV chez HIPPO et d'un stock. Par contre ,le contact a été excellent avec Tonnie De Coninck par mail. - Vu que ce sont des effets neufs,ils on été livrés pour une partie à Deurne et l'autre parie enlevée par GOSSELIN MOBILITY NV
A. Z. N.
9
9 November 2023
S. F.
8
8 November 2023
J. R.
9
7 November 2023
Quick delivery, nice guys, really helpful. - Picked up on time and the guys did great work making sure everything was safe and secure for sea freight. - Great in communication. Quick and clear responses. Super helpful.
W. S.
10
7 November 2023
Thanks a lot to Ivan for his extremely helpful and hand-on support in arranging the logistics process for my personal items from Vienna to Belgrade. Ivan was very responsive to my needs and requests, provided valuable advise and perfectly coordinated the whole move process. - This is already the second time I'm using the services of Gosselin for supporting me with the move process. Both times I had a great experience with the customers service, sales and logistical/packing teams and was very much impressed with the level of client service, accuracy, quality and professionalism of the teams.
7
6 November 2023
Les déménageurs étaient tous polis, respectueux et ponctuels. Hygiène personnelle un peu décevante en pensant qu'ils emballent vaisselle, linges, lit, etc .(lavage de mains au minimum...). Plusieurs objets cassés ou endommagés, mais ce ne sont pas de grandes valeurs. La réaction de Gosselin a été immédiate et professionnelle. Démontage et remontage pas par les mêmes déménageurs, ce qui a conduit à des erreurs lors du remontage des pieds de meubles et une perte de temps puisqu'il a fallu tout redémonter (il manquait un pied sur un meuble et on m'a suggéré d'acheter une cale pour combler cela. Alors qu'il s'agissait en fait des pieds d'un autre meuble et que le total était au final). Je n'avais pas pris de photo des pieds de meuble mais j'aurais du car cela aurait aider (peut s'avérer utile de le recommander aux clients pour aider le personnel).
S. H.
8
4 November 2023
L. D. W.
9
2 November 2023
L. V.
9
1 November 2023
Y. I.
10
1 November 2023
Professional Anne helpful. - Timely and professional. - She kept me actively informed and responded rapualtaana to my questions.
Kari Tapiola
10
1 November 2023
C. P.
8
31 October 2023
Overall good service and I am satisfied. 2 comments: large time gap between pick up of goods at home (16th of August) and actual shipping (18th of September). Would have been nice if that would have been done sooner. And second is that 1 item was damaged. But in order to get reimbursement I got a lengthy email with steps I have to take, expert advice I had to get etc etc. I know there is of course a particular bar you have to reach to be eligible for reimbursement but this was too much. So we did not bother anymore.
J. N.
9
30 October 2023
S. J.
9
30 October 2023
Mathieu Buchwald
10
26 October 2023
Arjan was extremely helpful at all stages of the process. He also was very responsive and informed me of every stage of the process. - The communication was timely, professional and complete. - The entire delivery was successful, and everything was handled professionally.
Jan Boll
7
26 October 2023
Er bleek een bepaald deel van de inboedel in Gotenborg te zijn beland maar uiteindelijk toch dezelfde nacht nog geleverd
T. V.
9
26 October 2023
S. S.
8
25 October 2023
S. V.
10
25 October 2023
S. V.
10
25 October 2023
Unfortunately there was some damage in the house and missing items that were lost in the origin.
L. B.
10
24 October 2023
Ms. Vertommen consistently demonstrated outstanding customer service. She promptly responded to our inquiries, was kind and professional. Her friendly demeanor made our move less stressful. We could not have asked for a better Customer Service Coordinator.Thank you very much!!! - Thank you for your excellent customer service!
T. S.
8
24 October 2023
L. V.
8
24 October 2023
A. V
8
24 October 2023
M. N.
8
24 October 2023
Good service globally. BCC was late with the administrative support which delayed the delivery. On the day of the delivery they were 1 hour in advance than announced, which was a nice surprise. They could have left my place in a cleaner stage but I managed. - The pick up in 2 different places was very efficient. The removal teams were fantastic. The Gosselin representative arrived on my place on the date of the removal after the removers left. Hence, this visit (which was not announced) was not relevant.
M. B.
10
24 October 2023
B. R.
10
23 October 2023
E. S.
8
22 October 2023
The coordination with Jill was very much appreciated, especially since the move was not without setbacks, yet she managed to keep track of everything and expedite the move anyway. Small piece of advice: might be nice to inform clients on how the products will be delivered (example: in wooden crates per ship or paper boxes per plane) to take it into account for storage purposes. - Very good service, they were very careful and made sure all our affairs were packed accordingly.
L. A.
9
20 October 2023
efficient but unloaded all clothes on the bed in complete disorder/chaos. started to put the books and items on shelves by themselves without asking in what order - Good packing in general except for a few items which thus arrived damaged: a standing lamp (broke the screw holding it from the stand) and 2 lamp shades that were compressed in boxes and thus damaged. also mixed all wires in various boxes away from the appliances they were supposed to power thus making it difficult to find them when needed while unpacking. also the screws of several furniture can't be found anymore and can't thus be set up back
A. B.
10
19 October 2023
I am happy for my comments to be shared anonymously. Location details can be shared, but I prefer my name is not included. Thank you. - They were easy to work with. The movers were wonderful and made me feel safe, which I don't take for granted as a single female with unfamiliar men in her home. Thank you for everything. - Dominique was great. Thank you for everything.
N. L.
9
19 October 2023
G. K.
Moved to
Iran
from
Finland
9
19 October 2023
D. D.
8
19 October 2023
Local team seemed to lack a bit of experience and dynamism - issue was solved with support of BE team and local reinforcements
10
17 October 2023
J. M.
8
16 October 2023
Better selection of partners abroad - creating more contractual means of pressure on tghem
G. S.
9
16 October 2023
The moving team in St.-Petersburg was 2 hours late without any warnings or calls, that was disappointing.
9
16 October 2023
Overall I was very pleased with my move experience. The crew was pleasant, hardworking and moved our items quickly but also skillfully. They helpfully planned a move so that we could sleep in the new residence the first night and finish moving the items on the second day. My only complaint with the move was some scratching of the floor in the apartment we moved out of - Moserstrasse 33 which we noted in the move documentation.
Y. L.
9
13 October 2023
N. V.
10
13 October 2023
Masters in packaging - Very effective - Asian Tigers and Gosselin were very helpful
A. V.
9
13 October 2023
T. Diderich
Moved to
China
from
Singapore
10
12 October 2023
Have moved many times and this was definitely one of our best experiences. Everything from the initial survey to the packing, the delivery, and the communication along the way was very good. Thank you Anka and Zsolt! - Same as above. Nice guys who made the whole process very smooth and treated all our items with care. - The crew that came out to pack up our household goods were very friendly and communicated well. And they did a GREAT job packing everything, protecting all our valuables. - She was proactive with providing information and very responsive when I contacted her
Matthias Stickler
9
12 October 2023
Great packing team! - The container arrived, was cleared and items delivered in good time compared to other recent removals of colleagues. Planning, preparation and organisation was excellent. No major damages or losses, very well done! - I am recommending to use Gosselin to my colleagues - very attentive and responsive, took into account all concerns and replied to questions without delay.
C. S.
8
11 October 2023
R. B.
9
11 October 2023
H. D.
Moved to
India
from
Pakistan
8
11 October 2023
B. A.
10
11 October 2023
Igor Kreslo
8
11 October 2023
L. J. S.
Moved to
China
from
Spain
10
11 October 2023
fast, professional, helpful - super professionals, kind, precise, taking care, honest, excellent team work - precise, rapid, kind, great humour, really professional - best move ever - clear messages, well organised, kind, listening, perfect work coordination, when needed rapidly responded
P. W.
9
11 October 2023
A. V.
8
10 October 2023
L. T.
10
10 October 2023
M. O. C.
9
10 October 2023
E. L.
7
10 October 2023
Het verhuisteam - van Poolse origine - kwam ruim anderhalf uur te laat aan in Hoeilaart. Dit kan gebeuren, maar ik verwacht een verwittiging vanwege GOSSELIN zelf in dit geval. Het team heeft me gebeld met een Pools nummer, dat neem ik niet op omdat ik dit nummer niet ken. - Vriendelijk team, prima op tijd, goed geholpen bij het uitalden van de goederen. - Heel tevreden, ik kon steeds op een vlotte en correcte opvolging rekenen. Waarvoor dank.
T. B.
9
10 October 2023
A. A.
10
9 October 2023
V. J.
10
9 October 2023
Ceren Gorur
10
9 October 2023
C. R.
10
9 October 2023
Plamen Gospodinov
4
7 October 2023
A. E.
9
7 October 2023
Visite virtuelle - Vraiment excellent, au service du client
S. L.
7
6 October 2023
J. D.
8
5 October 2023
Very helpful, correct and efficient. - Original estimate turned out way too low -- packing and pick-up took 1,5 days in stead of 1 day. Some items were poorly packed and some glassware turned out to be broken at arrival. Some items that ware not supposed to be moved were packed (without consulting). Some kitchen machines were packed separately from their original packing (which was then also included separately -- empty!)
W. P.
10
5 October 2023
N. B.
Moved to
Philippines
from
South Africa
10
4 October 2023
R. C.
Moved to
Spain
from
Brazil
9
4 October 2023
C. E.
10
3 October 2023
Important to provide food and beverages for workes during breaks (incl. lunch). Was not provided.
S. T.
Moved to
Kenya
from
United States
9
3 October 2023
Coralie Blunier / Stephane W. Guertin
9
3 October 2023
E. S.
Moved to
Ireland
from
United States
9
3 October 2023
I. D.
8
2 October 2023
Goesselin performed very well. Only thing was that several smaller items very accidentally not packed in Tansania. However I appreciate very much that Goesselin was ready to cover the costs for the non packed items. - Some items were left behind so it seems no thorough check was done at the end of the move. - The performance of all staff was very good, there were just quite a lot of changes in staff I the last 2 months because of different absences. But overall the replacement worked smoothly.
S. M.
10
2 October 2023
G. B.
8
2 October 2023
M. B.
10
2 October 2023
E. D.
Moved to
Ireland
from
United States
8
2 October 2023
Continuous supervision. - Extremely punctual and reliable on site. - Extremely punctual and reliable on site. The packing and loading service was absolutely prudent, the staff ensured an overall excellent process. - Information about the removal process and the handling on site often only came upon request. As the conditions on site had not been inspected beforehand, there were problems with the arrival and unloading of 3 vehicles. Unfortunately, only 3 people were assigned to the move, but they did their best to make the move appear successful in the end. We would like to express our appreciation for the service and performance of these three Georgian employees and their 4th colleague who came to help at the end ! - Realistic planning.
10
2 October 2023
Uiterst vriendelijk en behulpzaam en duidelijk kennis van zaken. - I will keep using Gosselin for future moves. - Crew members waren zeer vakbekwaam en professioneel.
10
1 October 2023
Very fast to deliver my boxes, the personnel was lovely and professional
C. B.
9
29 September 2023
G. S.
9
29 September 2023
G. O.
9
29 September 2023
O. B.
10
29 September 2023
P. S.
9
29 September 2023
L. J. M.
8
28 September 2023
H. B.
Moved to
Senegal
from
United States
10
28 September 2023
A. S.
9
27 September 2023
Good team ,excellent service in general ...they were prepare for the heavy piece and did a very good job unpacking and placing items . - Overall excellent ,but 3 personnes for a 250kg piece was "light" , good that we got some help from city worhers ... - I hesitated between Good and Very Good ,some misses in communication went for good but still I am very happy in general
U. & T. C.
10
27 September 2023
The coordinator was very responsive and the communication was very clear; the coordinator responded very quickly and efficiently to all my requests for information.
R. L.
Moved to
Mauritania
from
Ecuador
10
27 September 2023
I. K.
9
26 September 2023
Both the initial as well ass the 2nd. representative acted fast and well .. - Very good.. the team packing on site for our transfer were nice people and took good care of our belongings.... all arrived well and in good condition... - We -my wife and I are happy that despite the difficulties in the current political environment, the Gosseling team managed to get our belongings were they should be... ie. with us on the new address..... - Sandro constantly stepped in on any questions which popped up and as such provided a ''safe'' feeling.. - Despite the various issues with paperwork at the airport and unclarity on the transport mode and route under the given political circumstances, Moscow managed to get our duty free import secured.... The team with delivery on site worked well and fast.. - No additional remarks or comments...
F. K.
10
26 September 2023
Miguel Pires
Moved to
Denmark
from
Angola
9
26 September 2023
J. C.
10
25 September 2023
Saman Edirimanage
8
24 September 2023
J. G. L.
10
23 September 2023
Jan Banka
9
23 September 2023
A. R.
10
22 September 2023
J. B.
10
22 September 2023
P. K.
10
21 September 2023
Very good team and handled all Our things carefully. - Very fast, a few broken items but nothing too relevant. - Excellent communication, very responsive and extremely patient. Thanks for all your support Federica!
Jonathan Fernandez
8
21 September 2023
Not sure who that is, not even sure I was in touch with them. - Very efficient, but sometimes at the expense of care for some items (some clothes thrown in boxes, etc.).
E. V.
7
21 September 2023
totally focused on speed and not on quality, fixing of the wall after damaging it, was very well done - what sales representative?
S. P. R.
Moved to
Iran
from
Vietnam
9
20 September 2023
M. D.
8
20 September 2023
P. H.
9
20 September 2023
A. M.
9
20 September 2023
J. A.
10
20 September 2023
Arjan is very professional and always responsive to our questions. We really appreciate his assistance and being so reliable. - We prefer not share our names. - Professional with good communications. Careful during the moving, and on-time. - Professional movers who were careful in packing the items for the move.
I. O. L. H.
7
20 September 2023
See comments wrt sales rep - actions like this do not bode well to gain a client's trust. - The sales representative was in and out within a couple of minutes, hardly asked any questions, and fully underestimated the total volume and the type of cargo (sensitive art was not note beforehand and thus the correct packaging materials were not used). I can imagine that the total cost was underestimated as well as such, which is convenient as this was a tender offer. The packers handled the situation very well but were equally irritated of the fact that they were not well prepared for the packing. Instead of 2-3 hours, they spent at least 8 hours to pack everything.
K. D.
8
19 September 2023
S. D. W.
Moved to
India
from
Turkey
8
19 September 2023
Everything went well, except for some damage on a few items and a delay in air freight delivery. - Overall good but I regret that a few items were badly packed leading to damage.
J. I.
9
19 September 2023
A. P.
10
19 September 2023
M. C.
9
18 September 2023
C. C.
9
18 September 2023
J. S.
8
17 September 2023
Moving team was friendly, efficient and very quick - Two of the boxes were damaged quite badly and it was clear that the one box was repacked in the process, which is a bit concerning. - Lisa was very friendly and helpful but didn't mention that she would be going on leave so when I sent the final list there was nobody to assist and Steven and Anika had to step in to provide an ad-hoc solution.Once I spoke to Anika things were arranged for collection and it went smoothly from there. Tonnie also helped a great deal once the collection was made.
A. D. W.
9
15 September 2023
M. P.
5
15 September 2023
Z. B.
7
14 September 2023
The delivery in itself was very good, the 2 movers were great ! However we had to wait a very long time between the shipment was cleared by customs in Miami and the delivery in Jersey City, which we did not understand and put us in a difficult position.
F. T.
10
13 September 2023
I just want to shout out the amazing service of this partner. They were fast, accurate, and friendly. They're a partner you should cherish! - Clear communication, always friendly, absolutely amazing!
S. M.
9
13 September 2023
Y. A.
9
12 September 2023
Federica was really wonderful to work with -- super communicative over email and phone. When I had questions like, "The bank wants me to make sure you're not a scammer, can you reassure me?" she did. I would work with Packimpex/Gosselin again, thanks to Federica, and I will recommend your service to others.
L. G.
8
12 September 2023
My Stuff was jammed for weeks at the harbor
R. A. B.
8
12 September 2023
S. D. W.
Moved to
India
from
Turkey
9
11 September 2023
S. H.
8
11 September 2023
Mohammed Esam Othman
9
11 September 2023
L. S.
10
9 September 2023
S. P.
10
9 September 2023
Due to my unavailability, the survey was done over the phone, with video. Again, trillion thanks for this flexibility! - Not sure if EDA wants.... therefore, sorry, no ;-)
M. D. F.
9
8 September 2023
She was incredibly patient with me, and amazingly dedicated. I could not have asked for a better coordinator.
T. S.
10
8 September 2023
S. P.
9
8 September 2023
D. P.
10
7 September 2023
Steven was really helpful, the volume estimate was accurate and he was also very responsive. Top-notch service ! - Team was great, on time, hard workers and in the end everything was in good condition at the end so wrapping was efficient. Special thanks to the manager who managed to find a solution of a problem we had with the opening hours of the storage facility in Wavre. It was very reassuring to deal with him. - The company was recommended by a friend, I will surely do the same for others now. - Very kind, helpful and highly responsive. Did a great job, many thanks to her ! - They gave us good tips as for the timing of delivery and paperwork. If we move inside Mauritius, we will ask them definitely. Delivery was very professional and the team was helpful and kind.
E. B.
10
7 September 2023
C. B.
10
7 September 2023
Really professional service from start to finish. Good customer service and value for money. Compared to other moving companies, Gosselin was the only one to meet all my requirements regarding the move.
9
7 September 2023
J. M.
9
7 September 2023
N. H.
10
6 September 2023
J. S.
Moved to
Spain
from
Ireland
7
6 September 2023
SOme extra explanation of the insurance and the pick-up/delivery part could have been better explained. But overall very friendly service.
Sara Bruins
10
5 September 2023
M. W.
7
5 September 2023
A. V. G.
9
5 September 2023
Assuming your are talking about Mr. W. Vogel of CD shipping in Cape Town
S. R.
Moved to
Algeria
from
South Africa
9
5 September 2023
My overall impression: Trustful and handling customers property with great care! - All steps where communicated in time and the whole process was finished accordingly - Arjan's reponse to questions was very quick and accurate. Felt that the furniture was moved with great care.
M. A.
7
5 September 2023
A little bit more proactive communication would have been nice
B. G.
8
5 September 2023
Movers were very nice and efficient. However we wish the central office would have kept us informed of the delivery delay. - The movers who came to our house to pack were very nice and efficient.
Tristan Jambu-Merlin
9
5 September 2023
The wardrobe was not built because of "lack of a missing piece" and when I did it myself I was able to put it together easily
M. R.
9
4 September 2023
R. V.
10
4 September 2023
M. S.
10
4 September 2023
C. H.
8
3 September 2023
S. B.
9
1 September 2023
J. A.
8
1 September 2023
M. F. B.
Moved to
Central African Republic
from
Spain
9
31 August 2023
D. G.
8
31 August 2023
E. G.
10
31 August 2023
Arjan has been very attentive and always delivering good timing in response. - Nobel van Lines delivered the service expected. - I worked with Unimove on both legs of my move to and back from United states. Great Service! my network of expats already know about Unimove! - Maaike delivered good service, delivering solutions to customers. Great job!
S. T.
10
30 August 2023
A. C.
10
30 August 2023
They were great! - Oleg was wonderful! Very polite and professional! - Great team!
9
29 August 2023
LogPro proved to be a reliable and thorough partner during the unloading of our removal goods, as well as for the (free of charge!) follow-up on their side when a closet, that was built up by their workers, collapsed a few days later. Despite the incident, we were satisfied with the service provided. The relation with the sales office leaves however mixed feelings. We had two exchanges about extra requests that had to be charged separately. Once I asked them to deliver 5 cardboard boxes. LogPro asked for 75 USD (!), so we kindly refused, but LogPro came back to usand offered to deliver the boxes free of charge. We had later a similar experience when inquiring about the price for a storage room, when the prices between the first and second quote grew considerably without reasonable explanation. As we inquired about the price difference, LogPro re-submitted the offer and apologized for the mistake. These episodes might just be caused by lapsuses, but they throw a shadow on a professional relation that has been, overall, satisfying. - The overall working relationship with our coordinator was good: Ms Schwaller was always very responsive and competent. The damage claim section however needed prompting to move forward with our case, which was not what we had experienced so far with other employees of Gosselin. Our case nevertheless was handled correctly, and the insured amount has been disbursed as agreed. - We would be happy to work with her again.
T. N.
9
29 August 2023
A. L.
Moved to
Burundi
from
India
9
29 August 2023
L. B.
9
29 August 2023
It's not a 10, because we had some confusion about the necessary import tax to be paid (which in the end was not necessary at all). And Gosselin promised to come and pick up the packaging material later, but I have never heard back from them, so I had to discard of all the materials myself. - The moving crew was late because of a previous customer who was late, they could not be blamed for it. They were polite, and efficient. I offered to do the unpacking myself, I think they were grateful for it. - The requests for paperwork were a little bit confusing, and I was not happy with the excessive use of packaging materials. Too much plastic, too much bubble cardboard wrap, and too much paper inside the boxes for wrapping glasses etc. Also the use of cellotape to wrap up glasses and plates was a very time consuming thing to unwrap. On the other side, everything arrived in one piece, so that was good. - I'm not sure what you mean by sales rep. Is that Africa Move in Dakar?
Marion van Engelen
9
29 August 2023
P. F.
7
28 August 2023
the representative during the survey was ok and it looked like he was writing everything down. But one day before packing the sales representative called me and asked what excatly I would like to pack! - execellent. I wish we would have had the same experience in Kanada. - I guess Gosselin is ok, but I would suggest to change the partner in Canada. - friendly, correct and helpful.
W. Z.
Moved to
Spain
from
Canada
10
28 August 2023
J. V.
9
28 August 2023
C. A.
10
28 August 2023
Excellent and again, very hard working team. - Excellent and very hard working team
A. E.
8
28 August 2023
S. C.
7
26 August 2023
A. K.
9
24 August 2023
W. R. d. S.
10
24 August 2023
R. W.
10
24 August 2023
The move was speedy and without any hiccups. They kept me informed of the status on a regular basis. Highly recommend!
John van Kints
9
24 August 2023
They were great, efficient and very friendly and polite. - The box labelling could have been more accurate which would have made the unpacking process easier
Michael Foreman
9
23 August 2023
C. V.
9
23 August 2023
It was indeed pretty good, but there where so many questions in advance regarding the location at final destiny, which in my opinion the moving company contacted in Norway should have enquired by themselves instead of bothering me or the Embassy. - She took responsibility for my goods very efficiently - I don't understand what you mean with "during the survey"
Gustavo Laurie
8
23 August 2023
A. W
10
23 August 2023
A. A.
9
22 August 2023
Very professional and accessible service at all levels. The packing volume could be a little bit more compact. - Also very professional and friendly. - Very capable and friendly packing team. - Very knowledgeable and professional. - Professional, timely and friendly follow-up.
E. v. K.
8
22 August 2023
P. K.
8
22 August 2023
Impressive and well handled, though we have not unbox some of the boxes, i can say all that have been unboxed were carefully handled and transported. The pick-off and drop-off were stress-free and wonderful. Kudos to the team. There was my assumption of a late arrival of the items but listening to Sara Piselli on the subject improved my understanding. The items were then delivered as agreed, in addition, i got a credit note gift. I will recommend GOSSELIN at any time for cross country move, thanks. - That was a wonderful experience, though she did not give me the discount i asked for (Laugh - that was on a lighter note). - Highly recommended - Andrea was very cordial and professional. He/She responds to enquiries and provide guidelines when asked. At a point, there was a breakdown in communication as to the status of my item whether i need a ToR or not. Not until i asked before approval for my ToR exclusion was gotten. Probably it would have taken a longer time if i had not asked. Better communication on show-stoppers should be handled more urgently. Above it all, i appreciate Andrea for all the support
O. P. O.
10
22 August 2023
R. Z.
9
21 August 2023
Ich bin mir nicht sicher, ob hier von Gosselin oder SIT die Rede ist. - Siehe vorherige Kommentare - Die beiden Mitarbeitenden haben sehr gut gearbeitet. Allerdings war ich erstaunt, dass nur gerade 2 Personen den ganzen Entlad und das Auspacken erledigen müssen. Wir haben so gut es ging geholfen, eine zusätzliche Person würde hier sicher entlasten. - Tolles Team, pünktlich, gut organisiert, sehr gut eingepackt. - Herr Erdmann hat sich immer wieder nach dem Stand der Dinge erkundigt und seine Hilfe angeboten, sofern gewünscht und nötig.
M. M.
9
21 August 2023
So far no major problem. Excellent FUP and pro-active information from the side of our Customer relation manager, without spamming.
A. L.
Moved to
Burundi
from
India
10
21 August 2023
Nídia Jhoree
9
21 August 2023
The attitude and service was excellent. The workers were great! I would strongly advice to equip your personnel with forklift (palletwagen) to maken their work more efficient. - Service 10, equipment 8 - The service was excellent! I would definitely use your services again and I would definitely recommend your services!
Juan Carlos soto Flores
9
17 August 2023
Thanks to everyone involved - she was always available for my questions - but only use my initials, not my full name
Amb. Alberto Pedro D'Alotto
9
17 August 2023
J. V.
9
16 August 2023
L. P.
9
16 August 2023
Overall, it was a seemless and wonderful experience have been moved by Gosselin! - I was not informed that e bike is not allowed to be transported. In the material I got there was a possibility to take a bike, but it was not specified that ebikes are forbitten to take. My bike accessories (helmet, locker) have been already packed and in the end I got know that e bike is not allowed to be transported which had an influence for my further plans.
A. K.
9
16 August 2023
Great service but it would be nice if less paper is used to pack the items . Especially the ones that are not easy to break. - Very patient with me as I asked lots of questions.
9
15 August 2023
M. O.
9
14 August 2023
Updated me on events, all good! - I did like the move! All was good! Nine is because "there is always something to perfect" !
A. K.
10
14 August 2023
Very clear and timely communication; always received feedback on all my questions.
I. F.
9
14 August 2023
E. G.
10
11 August 2023
Again - shipment acutally arrived early. guys were professional and fast. - Excellent - your guys were quick, polite and finished a day earlier than expected. Very professional
O. M. W.
10
11 August 2023
P. D.
8
11 August 2023
Good moving company, I am satisfied. - Professional movers, very hard workers and polite. - Took a while to get clarity on the moving dates out of Budapest but for rest good and quick response.
9
11 August 2023
Bon contact qui a arrange et coordonne le déménagement et les demandes spécifiques avec du professionnalisme - Pas de conseils pour optimiser les couts de transport et choisir la meilleure option - Prise des meubles suite a mon déménagement sur place a Sitges et bien guarder a Barcelone - Bonne livraison a Issy-les-Moulineaux - Bien content avec le grand demenagement. La gestion du changement était un peu plus dificile - Bien sur -> vous pouvez aussi me contacter pour plus de details
Markus SANDMAYR
8
10 August 2023
My belongings were moved with care and in accordance with the advertised timeline. Everything arrived on time, nothing was broken nor lost. The teams both in Belgium and in Phoenix did a great job disassembling then reassembling all the required furniture.
P. L.
8
10 August 2023
M. F.
10
10 August 2023
Very efficient, careful and friendly team.
M. I.
9
10 August 2023
E. R.
10
9 August 2023
H. M.
9
8 August 2023
F. A. M.
10
8 August 2023
Impressed with Gosselin and Boonma's professionalism, excellent customer care and service. I'm keeping their contact numbers for future reference and will even recommend to friends and family. - Timely and friendly delivery! I truly appreciate their flexibility in delivering the items with such short notice. Many thanks! - The initial survey and especially the packing went extremely well! The items were very well packed, maximising space, well protected and clearly labeled. Granted I didn't have a ton of stuff but they were quick and were able to finish in one day. Very impressed! - Emilie was superb! She kept constant contact and made it her personal mission to get my personal items shipped from Bangkok to Geneva in time for my wedding. Without her help, we would not have had the things to make our decorations and giveaways. Thank you so much, Emilie!
M. L.
9
7 August 2023
Elle a su gérer un dossier compliqué et pris les dispositions nécessaires avant son départ en congés - Fait au Cameroun. Plutôt bien pour les habitudes de ce pays - Personnel compétent et travailleur
Jacques MOLINA
Moved to
Andorra
from
Cameroon
8
7 August 2023
Friendly and efficient team . We were happy that the team was based in ch
V. H. M.
7
6 August 2023
MoveOne does not provide any service in Djibouti but sub contracts to Ougoul Transit. It took them ten days to arrange transfer of the container from the harbor to my place, and there was obviously more furniture to be assembled than what they had expected. There is room for improvement of communication at least! Everything went OK with the Ougoul team. I eventually got all my stuff in good shape, and they turned out to be very helpful.
O. I.
10
4 August 2023
great communication and very helpful - The team that delivered our belongings to St Ives were super helpful, friendly and efficient. They worked really hard on a very hot day! - Great service from start to finish! Would highly recommend. - Great communication, very helpful
K. C.
10
4 August 2023
Claudio Gaetano Marelli
10
4 August 2023
Thanks to all the crew for a smooth move - very much appreciated. - Same team delivered the same day - amazing! - Packing team were great! - Easy to do a video call survey. - Very responsive, very knowledgeable, and easy to communicate with. Thank you, Cristinel.
9
2 August 2023
Motivated team. - Very kind and solution-oriented. - Nice service, but the Gosselin representative came alone with all the airfreight . As it had been delivered in big boxes, the moving into the house in Basel/Switzerland could only be done with the help of our son.
K. O.
9
1 August 2023
M. S.
9
1 August 2023
we've lost 2 hours because the team did not have blankets or wrapping material to protect the furniture. - The Dutch team was a very performant TOP team
J. H.
8
1 August 2023
I would have preferred a representative from Gosselin for the surveying at the beginning (like in the past Mr. Premereur). It became obvious that the subcontractor did not have the full picture and was not from Gosselin. Before Mr. Boiko took over, I sometimes did not feel fully accompanied in the early stage of the removal planning and the service was not personalised as such. However, my overall impression is good and I know that Gosselin is a huge company. - good service and management of the overall removal process which included also warehouse handling - see Nr. 4 - I am a civil servant and prefer my name not to be published. However, I regularly do mouth to ear promotion for Gosselin in my organisation. I have moved several times already and will continue to choose Gosselin in future. - very timely reaction to questions and issues, good knowledge of the removal process and its different elements which need to be combined.
10
1 August 2023
Very good service, quick, puntual, flawless. I Recommend them!
Agar Matesanz
9
28 July 2023
M. A.
9
28 July 2023
A. B.
9
28 July 2023
A. P
10
28 July 2023
Mary was communicating with us every step of the way. The delivery people were quick and able to organize the storage container so that everything fit. - Again, very responsive and transparent when it came down to costs, paperwork, and volume of material covered. - She was very responsive and understanding when unexpected things popped up on our end. She organized the pickup and delivery quickly and updated us periodically when the shipment was in transit.
R. D. V. I.
8
28 July 2023
H. K.
9
27 July 2023
V. G. P.
10
27 July 2023
C. H.
9
27 July 2023
M.C. coordinated everything in a very professional way while maintaining a friendly approach. - Everything was coordinated and carried out in a very professional way while maintaining a friendly approach.
Orazio DeFilippis
2
27 July 2023
E. V.
8
26 July 2023
M. R.
8
25 July 2023
Friendly and helpful staff. - It was quite difficult to read their writing on the inventory and the boxes. In some boxes we had mixed items as wel from the kitchen, the office… On the other hand the staff was very nice, helpful and friendly.
C. M.
10
25 July 2023
Some items are missing in our shipment, for which we issued our claims on the day of the move (July21st). Even though this might be the fault of the subcontractor of Gosselin, this affected our overall feeling. - Some items not installed properly, like the couch in the guest room or the dining table (some scres left behind etc). Other than that, the team was really hardworking.
E. S.
9
25 July 2023
S. D.
8
24 July 2023
Communication about delivery day was bad. They did not come on day as arranged. When they did come, they arrived without warning. Overall communication with delivery driver was very poor. - Very friendly, on time. Very efficient.
P. W.
8
21 July 2023
Please add more detail during the quote, like a list of items included in the quotation. - For other customer like me could be usefull have clear all the requirements since the quote. That allow customer to planning really all about the mouving.
D. R.
7
20 July 2023
The team was really fast - Some things were poorly packed and damaged, some things that should have stayed in Mexico were packed (we made clear what shouldn't have been packed) And some stuff was hidden/packed in other furniture - Overall good, only the communication when we were still in Mexico was not optimal due to the time difference
T. M.
9
20 July 2023
G. L.
10
19 July 2023
C. V.
9
19 July 2023
Équipe dédiée et flexible - Probablement dodus évalué le volume
1
18 July 2023
Anton organized the moving of goods at a high level. Anton was always in touch and ready to help. - The staff worked very quickly and professionally. - I'm completely satisfied with the service of moving of household goods.
10
18 July 2023
I. C. M.
10
14 July 2023
Jaroslav Spiroch
8
14 July 2023
Overall, it was a good experience and, if necessary I would use them again. - The liaison prior to the delivery was good although I did seem to be asked questions that should not have been required as the answers had already been given. The additional fee of 240 EUR for the moving of my jukebox was not earnt as no extra work was required to move it. It was wheeled to the lift, and wheeled out of the lift. Other than that the handlers did a good job. I still do not understand why I had to pay an extra 60 EUR for storage at the docks something which I had no control of. - This would have been excellent if they had met their 4 - 6 weeks estimate. The prior removal service was excellent, and the actual day of packing my belongings and removal of it was well orchestrated. The handlers of both my juke box and the remaining belongings was first class. - He was always available to answer questions as to the move, giving frank and honest answers. Therefore, I always felt well supported. However, he did forget my change of e-mail address to mickhughes534@gmail.com which meant this survey was delayed.
Michael Hughes
10
13 July 2023
Very helpful staff from start to finish with fair pricing. - The delivery crew was on time and worked quickly but carefully. - I was not entirely satisfied with the repacking: all clothing items were rolled into large bag formats and the rearranging/mixing of household items in different packaging wasn't helpful either. - Anka has been very helpful, and she always responded promptly and followed up on the things to do.
P. K.
8
13 July 2023
A. I.
9
12 July 2023
very professional - high level service - very professional and quick also. - Remote survey proved a little bit biased. On site survey was perfect.
6
11 July 2023
I. W.
9
11 July 2023
B. O.
10
11 July 2023
Great service provided by the team - Great service provided by the removal team
I. P.
10
10 July 2023
Eva Chrstiane Stefan
9
10 July 2023
Bike had very minor damage that was purely aesthetic.
D. G. N.
9
23 June 2023
délais tenus, équipe professionnelle , aimable et serviable, ils ont même repris des cartons et emballages qui ne venaient pas de chez eux bonne expérience .
8
21 June 2023
Subcontractor of subcontractor to collect goods in Lichtensteig (CH) and movers wanted to do everything asap with little attention to the items moved. One sculpture was damaged at packing as it touched the ceiling of the container. - We are happy with Belgian side of the move with responsive partners but were not impressed with the Swiss end. We mentioned this already just after the loading so Gosselin has the details.
L. d. M.
9
20 June 2023
E. d. B.
8
20 June 2023
The delivery took quite long (almost 2 months from Moscow to Paris). There were few damages observed, I just submitted a claim. All the rest is good, the overall experience is positive.
10
20 June 2023
P. E.
7
20 June 2023
The moving team and the driver were very professional and efficient. - The driver was fantastic helping us in absence of a local team of movers in France. We moved with the help of the driver all the furniture from the truck into our house by ourselves. - 7 because of the absence of movers in France. The moving team in Belgium was great.
10
19 June 2023
უღრმესი მადლობა გვინდა გადავუხადოთ ლაშას, მამუკას, ბაჯბაჯას, გოკას, პომიდორს, ნუკთრს, ბეკას, იგორას და ყველა წევრს მათი პროფესიონალიზმისთვის!!
9
17 June 2023
Open, responsive and pragmatic - Box removal should have been clarified in advance.
J. L.
9
16 June 2023
Ondanks dat CMS gefaald heeft in haar deel van de verhuizing en er een bijzettafeltje sneuvelde tijdens het uitladen van de container door de ingehuurde verhuisploeg, zijn wij over de gehele gang van zaken met Gosselin en de door hen gehuurde verhuizers erg tevreden. Een professionele partij. - Gosselin heeft van aanvraag tot aan levering en erna professioneel gehandeld en ons bijgestaan met raad en daad. Dominique willen wij in het bijzonder bedanken voor haar inzet. De nalatige service van Caribbean Moving Service in Curacao heeft er deste meer voor gezorgd dat Gosselin kon laten zien hoe je wel juist met klanten omgaat. - Dominique is erg betrokken en behulpzaam, reageert snel en komt snel met de juiste informatie bij je terug.
J. J.
9
16 June 2023
A. I. D.
8
14 June 2023
En amont lors de la définition du besoin avec M. Ravon, il aurait été plus pertinent de faire le tri directement au garde-meubles plutôt qu'à Rueil car apparemment vous aviez la place et cela aurait économisé un chargement et un déchargement et sans doute une réduction de coût pour nous. - très bonne qualité de stockage et de prestation de vidage et tri. mais le coût reste trop élevé selon moi. - super équipe
10
14 June 2023
Damages to the property, some not covered because it has been more than 4 days even though we are talking about a 3-day international move + 1 day of reply time from ARKPOL. - On the other hand, very careful with the new flat and furniture's.
G. K.
10
13 June 2023
R. C.
8
12 June 2023
D. M.
8
12 June 2023
I just got the delivery 10 days ago. The delivery company charged me USD 425 extra as attached. $75 for Elevator fee $350 for shuttle service: they claimed that big trucks are not suitable for shuttle service. So they drove a small truck to my apartment. I was presented with this quotation by the driver at delivery. I'm not sure if that was discussed/agreed with you. However, I had no choice but to pay for it. And the whole process took almost 6 months, from door to door (from Amsterdam to my new home in California).
J. A. Y.
10
12 June 2023
Ahmet Donmez
10
9 June 2023
S. W.
10
9 June 2023
G. S. M.
9
9 June 2023
S. P. O.
10
9 June 2023
From the very first phone call, Gosselin was extremely helpful. Every person I dealt with was knowledgeable, prompt, and kind. This was a move under a very, very difficult circumstance with a medical illness. Therefore it was extremely helpful to work with Gosselin and I would work with them again. - Dominique was thoughtful and answered all questions thoroughly and promptly. I feel very grateful to have worked with Dominique on this move.
C. M.
10
7 June 2023
Excellent. Une équipe est arrivée à l’heure prévue. Très méticuleux sauf pour 2 objets qui n’ont pas été suffisamment enveloppés et qui par conséquent sont arrivés cassés - Excellent. Chaque individu à qui j’ai eu affaire a été formidable et le tout très efficace - Je ne peux en dire que du bien. Efficacité, propreté, politesse. Excellence est le mot qui décrit le mieux mon expérience avec Gosselin - Formidable. Je n’ai que du bien à dire la concernant
M. V.
10
6 June 2023
Georgy Tal
10
6 June 2023
Ahmet Donmez
9
5 June 2023
M. A.
9
5 June 2023
E. V.
9
5 June 2023
K. P.
10
5 June 2023
Aitana Martinez
10
31 May 2023
L. S.
6
31 May 2023
D. G.
9
31 May 2023
I recommend cooperation with Gosselin. All my questions were always answered. The Gosselin team delivered my items to Canada with high quality and as quickly as possible. Thank you for a job well done. You are best - Natalia did everything and even more for the successful transportation of our personal belongings to Canada
K. K.
10
30 May 2023
A. S. F. S.
9
28 May 2023
A. G.
8
26 May 2023
I was not present
F. R.
Moved to
Pakistan
from
Afghanistan
9
25 May 2023
It is a 9 not 10 because of the experience we had moving to New York ZH-NY, during the move we had some serious breakage. The move back was very good! - The unpacking went smooth and whole team was very friendly and considerate - Just outstanding - Mr Schumann and his team did an amazing work
J. C.
10
25 May 2023
S. F.
9
24 May 2023
M. S.
10
22 May 2023
The overall Service from Unimove was great. Organisation of the move was efficient and customer focussed. Great communication from the customer service coordinator all along from start to finish. Quality at a competitive price. - Sharna Bamsey from Grace has been very efficient with great communication. Sharna found a way to pass our good through the Customs the best way and was very accomodating. Delivery at our home in Canberra was well sone. - Arjan has provided a great service. Staff coming to our place in France were efficient and very well packed the goods. - Note sure you are referring to, Arjan has been fantastic all along the process. - Very happy with Arjan's service. Efficient, customer focussed, strong communication. - No other comment, thank you.
Jean-Baptiste Renard
10
22 May 2023
S. & R. A.
10
20 May 2023
Good information all the time about the shipment - The lady in Moscow knew everything about Thai custom rules.
U. P.
8
19 May 2023
D. D. V.
9
18 May 2023
P. K.
10
17 May 2023
E. J. K.
10
17 May 2023
From beginning to end my experiences for moves to Tbilisi Georgia and Houston Texas went very well. I would recommend your company to others without hesitation. Thank you for your supoort throughout the whole process.
8
17 May 2023
Al goods well received, and no damages occurred. Not that due to the delay , out of your control due to the breakdown of the truck, we would like to receive more communication from Gosselins part. At the end we communicated directly through the driver what is fine, however updates should also be communicated by Gosselin.
Stephan Van Puyvelde
10
16 May 2023
S. R. B.
9
16 May 2023
A. Plitchenko
10
15 May 2023
M. H.
10
15 May 2023
B. B.
9
14 May 2023
Competent and friendly staff. Careful and efficient work. Would have likedto have boxes in advance to be able to pack certain stuff myself. - Friendly and efficient staff. Very helpful and patient when putting furniture to the right spot. - Always responsive whenever I contacted her. - Ver clear and transparent. Answered all my questions.
S. A. S. K.
10
13 May 2023
A. G.
10
9 May 2023
Vincent Lamet
10
9 May 2023
D. T.
10
9 May 2023
M. Z.
10
9 May 2023
Great crew and professional - courteous, friendly - Very responsive and helpful in keeping updated and answering any questions
R. S.
9
8 May 2023
C. L.
0
8 May 2023
Martijn was really there and available for us at all times. The best in the team - by far
A. S. C.
9
8 May 2023
I was very happy with the assistance of the Gosselin teams! Moving comes with a lot of thinking and organization. The very professional, polite and experienced movers of Gosselin made everything easier and helped to bring structure in the chaos. Just what I needed.
10
8 May 2023
Cristian Kuszai's performance was excellent. I called Cristian while he was on holiday and he answered my call, he called the movers to confirm their arrival time and help me. I really appreciated this.
M. S.
9
6 May 2023
A. B.
9
5 May 2023
A concern : the security key of the treadmill has been lost A remark : between the visit of the expert and the move, I reduced the volume by 20%. Thank you, Alex Lenaerts
9
3 May 2023
E. S.
9
2 May 2023
Super fast service for customs and delivery. Great onsite crew. - Very conservative estimate though re volume of shipment - Very attentive and solution oriented
Andreas Kratzer
10
1 May 2023
Quick and effective, flexible to arrange the time of delivery. - I was also very pleased to deal with Claudia, who was competent and flexible and helped me find the most effective arrangement for my double move. The only remarks I would have are on the packing, which seemed to take much more space than necessary. Boxes were often filled only at half of their capacity and this meant that items inside were not firm enough. As a result one cup got broken and another damaged. - We had a virtual survey, not an in person one - It has been a real pleasure working with Emilie. She has been present and attentive, always responsive and helpful. I have never had such a stress-free move before.
R. P.
8
27 April 2023
M. B.
9
27 April 2023
V. H.
9
27 April 2023
I. B.
10
27 April 2023
M. E. F.
9
26 April 2023
Very responsive and helpful, all topis were in line with schedule w/out any surprises and communicated well in advance - Team open to support and communicative. We had a situation that some of electronical devices were packed by mistake, but Gosselin Team in Poland immediately helped, checked the boxes and returned it.
K. K.
10
25 April 2023
The truck diver + his assistant were extremely hard working !
Sacha Place
9
24 April 2023
N. K.
Moved to
United Arab Emirates
from
South Africa
10
24 April 2023
Artur Sokolowski
10
23 April 2023
Aracelis Colon-Kost
10
22 April 2023
10 points expierence from end to end. All the involved stakeholders were simply excellent and customer centric oriented. A big thank you to the whole team. I would repeat without doubt! We are already recommending you.
Marc Schulte
9
21 April 2023
C. U.
10
20 April 2023
P. v. E.
9
19 April 2023
Miguel Pires
9
19 April 2023
L. D.
10
18 April 2023
J. A.
9
18 April 2023
I would like to commend the guys doing the packing: they were very nice but incredibly fast and thorough at the same time. - She was very responsive and solution-oriented, always informed me about my options as soon as possible.
Z. F.
10
14 April 2023
Overall very impressed, excellent team, great support vey happy about the whole process and outcome - same excellent, trying to assist and provide support and find solution. - Excellent team, very friendly and professional - Excellent support, availability and reactivity to find solution and ensure everything runs smoothly. - As I am working for Roche, happy to pass this information if need be, already informed Packimpex.
Dominique Ollivier
10
13 April 2023
very happy with Gosselin Poland support. always recommend to others - extremally happy with support mr Wasiak provided throughout whole process
10
13 April 2023
Outstanding support, timely follow ups, great experience overall
G. F.
9
11 April 2023
M. H.
8
11 April 2023
C. M.
9
11 April 2023
M. H.
9
11 April 2023
R. J.
8
11 April 2023
S. H.
10
11 April 2023
S. K.
9
11 April 2023
Paolo Spagnuolo
9
10 April 2023
Y. V. G.
9
8 April 2023
I'm very happy with the move. I already mentioned the two issues - the couch wasn't fully reassembled and a lighter was packed dangerously, but otherwise, everything was great.
9
6 April 2023
S. R.
9
6 April 2023
Arrived on time, explained the process in details and executed the task swiftly and professionally. - I appreciated the always swift and accommodating replies.
4
6 April 2023
M. C.
9
5 April 2023
I haven't been in contact with the sales representative, as my moving was organized through my company
9
5 April 2023
She was fantastic, very professional and did a very good follow-up and accommodate all my requests
9
2 April 2023
K. C.
10
31 March 2023
Stefan Meusel
9
31 March 2023
C. I.
8
23 March 2023
F. A.
10
21 March 2023
Excellent work, coordination and communication at all stages of the shipment process. Great attention to details. Very professional crew members in all three countries - Russia, Belgium and USA.
E. G.
9
21 March 2023
B. P.
8
16 March 2023
Some letters were missed and information were not timely checked.
10
15 March 2023
N/A - Given that moves are always very stressful, Gosselin, and specifically Federica, made this part of the move nearly seamless. A big thanks to everyone involved! - The installation of all of the furniture was a complicated and time-consuming job, but it was handled perfectly by the handymen. They were all very kind and they did a stellar job with the building and installation of everything. The apartment turned out just as I had imagined it, if not even better! - With several changes in how we wanted to handle this move, Federica remained agile and very reactive. She was a great pleasure to work with, always maintaining a great attitude.
E. W.
10
15 March 2023
I'm really impressed about Unimove. No problem is rised during process. - Bert was very kindly person and managed all transportation process very well. I;m very happy to move my belongings with Unimove by Bert.
I. A.
7
15 March 2023
Very good service from the office AGS, also very punctual in delivering. - Via email see above comments. As for the company that came to pick up the boxes, very punctual and nice. - Andrea has been very helpful and comforting, especially as it was my first move - I have scored only 7 as I do not think the packaging was secure at all; I had done it myself but it was not re secured and the boxes have arrived opened in some areas - You can share my feed backs but not my name
K. P.
10
13 March 2023
Steve Béguin
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