Reviews
What customers say about us
9.2
376 reviews
8
16 March 2023
Some letters were missed and information were not timely checked.
10
16 March 2023
V. Z.
10
15 March 2023
N/A - Given that moves are always very stressful, Gosselin, and specifically Federica, made this part of the move nearly seamless. A big thanks to everyone involved! - The installation of all of the furniture was a complicated and time-consuming job, but it was handled perfectly by the handymen. They were all very kind and they did a stellar job with the building and installation of everything. The apartment turned out just as I had imagined it, if not even better! - With several changes in how we wanted to handle this move, Federica remained agile and very reactive. She was a great pleasure to work with, always maintaining a great attitude.
E. W.
10
15 March 2023
I'm really impressed about Unimove. No problem is rised during process. - Bert was very kindly person and managed all transportation process very well. I;m very happy to move my belongings with Unimove by Bert.
I. A.
7
15 March 2023
Very good service from the office AGS, also very punctual in delivering. - Via email see above comments. As for the company that came to pick up the boxes, very punctual and nice. - Andrea has been very helpful and comforting, especially as it was my first move - I have scored only 7 as I do not think the packaging was secure at all; I had done it myself but it was not re secured and the boxes have arrived opened in some areas - You can share my feed backs but not my name
K. P.
10
13 March 2023
Steve Béguin
10
13 March 2023
N. E. W.
8
13 March 2023
Overall, the job was done with care, but I was a little disappointed, especially with the messy unpacking of the clothes and storing them on the shelves.
8
11 March 2023
M. S.
8
9 March 2023
C. R.
10
7 March 2023
Three men unloaded my goods: they were polite, friendly and very professional throughout. - I had a very positive experience with Gosselin and would definitely recommend them to others (just as a friend had originally recommended them to me). The price offered for moving my goods was very reasonable. All my email queries were answered promptly and carefully, and I was kept updated throughout the process. - Simon responded very promptly to emails and answered all my questions thoroughly. He was very professional.
O. A.
10
7 March 2023
Very professional and expedient service was provided fit for our needs. - Very satisfied
10
2 March 2023
D. J.
9
28 February 2023
R. S.
10
28 February 2023
T. B.
9
22 February 2023
D. M.
9
16 February 2023
S. A.
Moved to
Kenya
from
Tunisia
8
16 February 2023
A. M.
10
15 February 2023
P. N.
10
15 February 2023
as far as I can evaluate from far away - we have not seen the consignment yet as we don't arrive in Sweden until the end of March
E. P.
10
12 February 2023
Very quick move (within one day from Poland to Luxembourg), and very timely (both in Warsaw and Luxembourg). - Both persons were very quick and efficient with packing - Very responsive and helpful - A very efficient, responsive and helpful team of professionals. Familiar with the move for EU institutions and accompanying procedures. The move was really hassle free and cooperation with the entire team was seamless. Would gladly use them again for any future international or domestic move.
E. K.
10
9 February 2023
On time, efficient, and great care taken with my belongings. - Great communication all along the process, I was confident that my belongings were taken care of seriously. - Accommodated for a delivery on Saturday which was much appreciated. Great communication, on time and efficient. - I was not the contact person for the sales details (managed by ma company) - Great communication, smooth planning
A. B.
10
9 February 2023
According to customer Gudalupe Eichenberger the service provided by Julia (unfortunately we do not know her family name) was outstanding.
Reto Eichenberger
10
8 February 2023
Excellent service and follow up. - Everything went very smoothly - Katheline was an excellent contact who always replied very quickly and efficiently with an answer to all my questions. She also kept me advised of progress of the shipment at every step along the way. - Very pleasant and helpful, he made me feel that Gosselin would be a good choice. - It was an absolute pleasure to work with Gosselin for my shipment from Paris to Sydney. From my first call enquiry right through to delivery at destination everything went very smoothly. Any questions I had along the way were followed up immediately and efficiently so thank you Gosselin for your gold-star service! - Please feel free to share.
Diana Louis
9
6 February 2023
Friendly, efficient and went beyond what was expected - Friendly and items delivered quickly and without issue - Friendly team, items packed quickly and efficiently - did a quick and through job and took much less time to complete than I had expected. - Supportive throughout the whole process and assisted with additional task with storage options in Dublin
C. C.
10
6 February 2023
M. G.
8
6 February 2023
Good team - Would have appreciated more updates regarding change in delivery dates
S. B.
8
2 February 2023
C. B.
9
1 February 2023
O. O.
9
1 February 2023
Erika Conti
10
1 February 2023
This was probably the best move ever! And I'm prior military!
D. H.
10
31 January 2023
E. D. P. K.
8
24 January 2023
T. M.
10
20 January 2023
M. B.
9
20 January 2023
A. S.
8
19 January 2023
J. M.
Moved to
Lebanon
from
Egypt
9
18 January 2023
We were very happy with the excellent relocation service provided by Gosselin who helped us move into our apartment in Bern - Excellent service from Gosselin - The only issue was rental furniture organised via partner company Packimpex - quality of furniture not very good and we were provided with items we did not need with little choice in the matter - Very poorly organised, incorrect information give, and very poor handling and transport of goods including articles not properly wrapped or not wrapped at all
E. H.
9
17 January 2023
L. D.
10
17 January 2023
Excellent service! Quick and efficient! Overall assistance and feedback was perfect!
Armin Meier
10
16 January 2023
J. B.
10
14 January 2023
J. B.
10
13 January 2023
M. V.
9
12 January 2023
J. V.
8
12 January 2023
F. J. C. S.
8
12 January 2023
E. D. R.
10
12 January 2023
N. M.
Moved to
Spain
from
China
10
12 January 2023
The packing team did a spectacular job and explained everything clearly throughout the process. We were sometimes consulted directly on the best ways to pack certain items, which we appreciated. - Please only use first names if possible.
Andrea Franceschini
9
12 January 2023
Perfect. Professional, clean, attention to details
E. A.
10
11 January 2023
A. D.
10
10 January 2023
Good advice all the ways until luggage was delivered.
N. A. M.
9
9 January 2023
A. W.
10
6 January 2023
V. J.
9
5 January 2023
Idem - rating at this stage as, we still haven`t been able to through all our belongings - excellent Hungarian team headed by Robert
10
4 January 2023
We received excellent service from Gosselin and everyone that we communicated with along the way, the delivery was very smooth and the workers were polite and professional. I would certainly recommend Gosselin to anyone who needs to ship internationally. - Olga was very responsive and prompt in her communication, which we appreciated very much.
J. O. I.
8
4 January 2023
J. V.
Moved to
Ethiopia
from
United Arab Emirates
10
4 January 2023
D. U.
9
4 January 2023
K. G.
10
4 January 2023
A. S. A.
9
3 January 2023
Leila Drescig
9
3 January 2023
M. D. P.
9
29 December 2022
D. M.
9
29 December 2022
People should be trained better regarding packing and packing treatment for specific items; ie: packing electronics, packing shoes. - Very good service, we were well and continuously informed about our goods. In general a very trusted service.
F. R. F.
9
28 December 2022
P. C.
Moved to
Brazil
from
United Arab Emirates
9
27 December 2022
E. A.
10
27 December 2022
M. T.
10
27 December 2022
F. C.
10
26 December 2022
Andrea Flores
8
24 December 2022
A. E.
10
23 December 2022
Zwierzyniec, December 23, 2022 Ladies and Gentlemen, Management Board and Employees of GOSSELIN, I am very sorry that you waited so long for my opinion regarding the move from Warsaw (ul. Rakowiecka 22A, town 32) to Zwierzyniec and Wywłoczki in the Zamojszczyzna district on June 21 this year. (WAR142466). The reasons varied; first my physical ailments and then complications of various kinds. I can finally start writing a review. I must admit that I was very afraid of this move, because after nearly seventy years of living in a Warsaw apartment, I decided, together with my wife, to leave my hometown and live in my wife's hometown for the remaining years of my life. The question was which company to choose. Many transport companies advertising themselves on sticky notes stuck to street poles could not convince me and make me choose. My cousin, who moved from Bydgoszcz to Sweden twelve years ago, came to my aid and recommended your company to me as a client, emphasizing the perfectionism and high professionalism of the service provided. This is how I reached your company and made contact with Mr. Paweł Wasiak and later with Mr. Maciej Zygon. On the appointed day, a team led by Mr. Andrzej Ciborowski arrived at my Warsaw apartment, together with Mr. Rafał, Dariusz and Kamil, and two students whose names I do not remember. The loading of the equipment and unloading at the destination went smoothly with care, attention and respect for my property, for which I thank the team very much. I would like to emphasize that during the move I met Gosselin employees with high personal culture, ingenuity, intelligence and friendly attitude towards the client, and I confirm their high professionalism and perfectionism, for which I thank them once again with all my heart. For the above reasons, my assessment of the work of the team led by Mr. Andrzej Ciborowski cannot be other than the highest in all elements. As a former owner of an innovative company, I can say with full responsibility that its quality and success are determined by people-employees who perform their work on a daily basis. This is the case with any other company, so I would be satisfied if the Management Board of Gosselin granted all employees participating in my move a cash gratification for their diligent work, because they are the face of the Gosselin Company, and an additional opportunity to grant the award is the upcoming Christmas and the upcoming New Year. Year. We wish the Management Board of Gosselin and all employees a cheerful and joyful Christmas and many successes in the new year 2023. Bohdan Pokrasen with his wife Joanna
9
21 December 2022
D. J.
9
21 December 2022
Thanks for the informal and formal collaboration.
T. V.
9
21 December 2022
A. S.
8
20 December 2022
J. P.
9
19 December 2022
V. D.
8
17 December 2022
P. D.
9
16 December 2022
E. B.
10
15 December 2022
B. P.
10
15 December 2022
He performs well and good. He immediately response to all enquiries. - The representative did a commendable job - Must contact for any shipment - Excellent
Amos KHUPBOI
9
14 December 2022
Stefano Gatto
10
12 December 2022
A. A.
9
9 December 2022
She reached out proactively to see where she could be of assistance
9
9 December 2022
I don't know much about this since the goods were already packed at other origins - Overall, we are very pleased with the services of Gosselin and partner in Sweden. - There were some mistakes in going from offer to contract that were not properly corrected. More time should be spent on checking texts and content before sending proposals to customers. This problem was even more prevalent for our removal from Tbilisi in the summer.
C. H.
9
6 December 2022
L. N. S.
Moved to
Ghana
from
United Arab Emirates
10
6 December 2022
The service I got from GOSSELIN Warsaw was extremly great. I did not expect such professional approach, so I very impressed. - I am happy to get Simon's support. There were no problems during my move process and I am verry satisfied with his help. - This is in line what I got from polish branch of GOSSELIN, The same level of service.
A. S.
8
6 December 2022
T. P.
9
5 December 2022
Only thing that would have been a bit more helpful is to have an English speaker on the delivery truck. Although I know it is not always realistic to ask this in a foreign country, but it would have helped.
C. W.
9
5 December 2022
Information provided were timely and clear and he accommodated our requested day of the delivery. - information provided were clear and instructions were followed. The courier was actually late but he timely communicated with the focal point at origin minimizing any inconvenient. - absolutely satisfied. - No issue was faced. The delivery team was on time and arrived to destination without any problem.
10
3 December 2022
Easy communication, very professional, everything clear. - Very professional, good manners. - Very smooth. - with Gosselin, even moving between continents is not a issue. Everything done smoothly and fast. - highly recommend - No problems.
D. C.
10
2 December 2022
Overall very happy with the service received. Made my international relocation so much easier and smoother. Thank you!
A. V.
10
2 December 2022
Excellent service, I would recommend you to anyone else moving from abroad
S. P.
10
30 November 2022
K. V. B.
8
29 November 2022
A. S.
8
29 November 2022
S. S.
10
26 November 2022
Fast, competent, detailed presentation. - Very good experience, will recommend you for sure. - Please NO. - Competent and fast.
10
24 November 2022
F. Y. O.
8
23 November 2022
P. R.
10
22 November 2022
J. W.
9
22 November 2022
Gabor Iklody
9
22 November 2022
Also very nice and helpful crew. - She was every responsive, timely, efficient.
J. D.
8
22 November 2022
A. S.
10
21 November 2022
Special kudos for the crew, they were very nice!
10
18 November 2022
Marc Devriendt
9
18 November 2022
P. V.
5
17 November 2022
Communication and service was good but a serious problem was with delivery time. I was told that it will take max 2 weeks from packing to delivery and I waited for almost a month which was extremely inconvenient.
I. S.
9
16 November 2022
P. V. H.
9
16 November 2022
S. M. S.
10
16 November 2022
A. N.
10
14 November 2022
Y. G.
10
14 November 2022
Stephen Anderl
10
14 November 2022
good communication, efficient and careful packing - Very efficient and quick turnover of communication
K. P.
Moved to
Venezuela
from
Philippines
9
13 November 2022
N. T.
10
11 November 2022
Martin McHugh
9
10 November 2022
C. M.
10
10 November 2022
S. S.
9
9 November 2022
J. H.
10
9 November 2022
Lucus Tate
10
9 November 2022
Very satisfied overall (organization, delivery, service)
Andrea Akpotowho
10
8 November 2022
Everyone and everything was exceptional. I recommend others to use their services.
P. J.
9
8 November 2022
A bit of confusion on dates and hours of pick up and delivery, but my move was organized very last minute. Either way it worked out for everyone.
F. G.
9
7 November 2022
James Charlier. - Very cautious and consumer oriented! - The move team was helpful and very respectful. - Very supportive and clear.
J. C.
7
7 November 2022
The quality was very different. Some staff did a very good job, while others were very poor. - The team leader was very motivated. Unfortunately, there was often a lack of knowledge in putting the furniture together correctly.
B. M.
10
7 November 2022
Absolutely professional experience. Outstanding employees and perfect customer service.
10
7 November 2022
Couldn’t recommend them enough - Amazing service, so efficient and careful with my belongings. Everything was packed and boxed so quickly it was brilliant and saved me so much trouble of doing it all myself.
A. S.
9
4 November 2022
Koen Duchateau
9
4 November 2022
R. S.
10
4 November 2022
The movers were extremely friendly and helpful. It was my first time to move to a different country so I didn't know what to expect, but they explained everything, took care of all my stuff and were super quick. - Same as in Zurich - even quicker. All my stuff made it to Amsterdam safe and sound. They were right on time and helped until the last box was done. Thank you! - Next time I would directly book with Gosselin instead of booking with PackImpex. - If you move for the first time to another country, a little more information would have been helpful - as what paper work is required, what is the status, which companies are involved etc. But it has been very well organised in the end.
M. D.
8
3 November 2022
A. K.
Moved to
Australia
from
Japan
9
3 November 2022
Two people came home, they were quick and efficient. - Nice people came home, they packed everything very carefully - so that we did not have any damages. - Survey was on-line, but made very professionally. - Manuela has always been pro-active in keeping contact with us in the differents phases of our moving, this was very much appreciated. - Everything went very smoothly, many thanks for your support !
Marc-Alain Stritt
9
1 November 2022
Unfortunately, some glassware was not packed accordingly. Otherwise, the team was very helpful, fast and efficient. The office as well was reliable and keen in assisting. They sold a few problems I faced diligently. - On time, courteous, fast and efficient. - Not knowing Gosselin, I was pleasantly surprised by the efficiency of both teams, in Côte d'Ivoire and in Switzerland. Thank you very much for making my move less difficult! - Actually, her predecessor, Alen Renacia was in charge of my move. He left the company.
M. M.
10
1 November 2022
Very helpful, keep posted me the information about my movement.
J. V.
10
1 November 2022
Did everything required. Nothing more or less. Patient with clutter
T. F.
9
31 October 2022
J. I.
9
31 October 2022
Especially the father - son German chaps were excellent, positive and got things done. - Solid 9
10
29 October 2022
K. M.
9
28 October 2022
Peter Benning Everest Advisors (UK) Ltd
10
25 October 2022
Very good and quick service - thank you for that!
P. D.
8
23 October 2022
They were very courteous and packed my belongings quite fast. In hindsight it would have been better if they had taken a bit more time as certain goods were damaged as they were not properly packed, or so it seems. Also, certain goods arrived a bit "battered", e.g. books or certain "toys" as these good were packed with a stool but not as carefully so some of my books have "dog-ears" or certain other things are bended now. And I think that could have been avoided.
K. D.
10
21 October 2022
very good service in general, also in delivery and unpacking, the moving team did a great job - very good service in general, also great team for packing up and moving out - always good communication, great organisation of the move process
Andrea Akpotowho
10
20 October 2022
Thank you very much for everything! - Really nice people who showed me that they are indeed professional, kind and do what they are saying. I am impressed and satisfied by this company and their services. They provided great customer service and left a good impression on me. I highly recommend it. Thank you Emma Lightfoot,Rebecca Silva van de Geest and the whole team as you convinced me to trust you and I wasn’t wrong. 😊🙃 - Quick, professional and lovely staff - Wonderful - Brilliant - Very Helpful and professional.
A. A.
10
18 October 2022
Fjolla was extremely kind, helpful and patient with me while doing the survey. I ultimately chose Gosselin's quote because of the positive and professional way she handled my survey. - The team that delivered our shipment to our new house were fabulous. They were polite, kind, helpful and extremely efficient. - I had an extremely positive experience with Gosselin. Moving is such a stressful time, but everyone I worked with at Gosselin helped make the shipment of our things smooth and stress-free. Every step of the way including the original survey, organizing packing dates and storage, sorting out customs in our destination country, to the final delivery and unpacking was taken care of in the most professional manner. In addition, different representatives were in contact throughout the process from the very beginning until the final check-in after delivery. It actually felt like they were friends helping us move because they were all so kind and friendly and seemed to truly care that we had a good experience. I cannot thank the Gosselin team enough! - Simon was always very kind, professional and helpful with coordinating our move, especially the packing dates.
M. D.
9
17 October 2022
L. F.
10
6 October 2022
Tin Aung Soe
8
6 October 2022
T. K.
10
5 October 2022
L. K.
Moved to
China
from
Kenya
9
5 October 2022
Amanda Jackson
9
4 October 2022
Deepak Sharma
8
4 October 2022
Very professional coursier, who took time to repack stuff from a big box into smaller boxes for better handling and further storage. - Mr Sterckx s really an attentive person, aiming to answer your needs, acting reactively and with an amazingly sense of efficiency. - A good contact that works for a proper and efficient service providing.
M. B.
9
3 October 2022
Very efficient and polite crew. - Very professional and helpful
S. M.
9
3 October 2022
Especially Anka was very helpful in managing a difficult import process.
10
3 October 2022
H. B.
9
3 October 2022
P. V. H.
8
30 September 2022
Good job , I will repeat it with you, same company.
G. H.
9
29 September 2022
- Good packing - Available - The follow up of the packing before sending the container could have been more proactive; information on the timing and sequencing did not came without request and gave the impression that time had been lost - - Not only very good exceptional: team efficient, well coordinated, quiet, friendly, presence of the manager Mr Goebbel twice.
P. M.
Moved to
Brazil
from
Morocco
8
29 September 2022
There were some unfortunate issues, but Mrs Mun reacted fast and was always very quick in replying questions - Communication about changes of address went wrong somewhere in Antwerp or with the driver. Delivery mistake was corrected, but it took several hours longer than expected
B. S.
9
29 September 2022
P. P.
10
29 September 2022
Very supportive during the process, great communication, excellent responsiveness. - Excellent communication, service. - Please do not share my name, but feel free to share the feedback. If necessary you may use a pseudonym papa. Thanks
B. P. S.
9
28 September 2022
D. S.
10
26 September 2022
Saigon Van was an excellent choice of partner and Mrs. Kim was extremely helpful. - The packing was well organised and went smoothly. The zero damage count at the destination speaks for the extremely high quality of packing. - Well organised and supervised. The customs clearance went fast and smooth. - I am very satisfied by the received services of Gosselin and its partners in Vietnam and India. - The whole process was accompanied proactively and helpful.
M. U. M.
Moved to
India
from
Vietnam
9
25 September 2022
Ik moest dagelijks achter hen aanzitten om de artikelen vrij te krijgen. Hun timing was niet goed. - Artikelen werden niet goed ingepakt waardoor enkele gebroken voorwerpen, een strijkplank en droogrek. Ook koffiemachine heeft problemen. Er zijn 2 dozen met nummer 1 aangekomen, terwijl het totaal aantal dozen wel correct was. Vind verscheidene artikelen, die ik dacht meegenomen te hebben, niet terug (werden de dozen ergens herpakt?). Bovendien hebben ze geen oplossing gezocht en mij nooit op de hoogte gebracht van de vertraging verzening luchtvracht omdat er een embargo was op KQ voor vracht. Na een hele tijd, hebben ze dan toch besloten het via een andere luchtvracht te doen. Paletten werden herschikt waardoor zeer grote confusie bij het aantal ontvangen pakketten. - Zeer efficient, steeds bereikbaar en met feedback.
Ilse Lauwen
Moved to
Congo
from
Kenya
8
25 September 2022
Friendly, effective, swift, to the point.
E. W.
Moved to
Congo
from
United States
8
24 September 2022
E. S.
Moved to
Sri Lanka
from
Afghanistan
9
23 September 2022
Agata is friendly, responsive and, overall, very professionnal. Thank you Agata!
A. F.
10
23 September 2022
S. S.
9
22 September 2022
Koen Duchateau
10
21 September 2022
Focus Moving probably sub-contracted the services, but the team that came has been exceptionally good. - Agata has not only been supportive but also patient in providing tracking tools that ease expectations and request for information.
E. R.
Moved to
Bangladesh
from
Canada
10
21 September 2022
All went well, except maybe that the lift was one day to late.
9
21 September 2022
E. T.
9
21 September 2022
C. I.
10
19 September 2022
Excellent job by the team which came for the packing in Ankara. Probably the best services received in my 20 years of moving around the world. - Mille grazie :-) - Excellent services provided by Ms. Federica Gigante from the very beginning until the very end. 200% satisfied! - They immediately understood my wish to communicate in Italian or French (instead of German) and assigned the proper employee within the company to deal with my move. This was very important to me, and I appreciated the positive measure taken by the company with regards to the customer's needs. - Also very good services provided by the team in Kuwait, to our full and entire satisfaction.
T. B.
Moved to
Kuwait
from
Turkey
9
19 September 2022
G. K.
9
18 September 2022
Polite and attentive. - The crew were polite, packaging was very well done. There was only a mistake in marking ALL the boxes going to storage on packing list. Half the boxes ended up at my home which caused me a rather big inconvenience. - Regular clear updates, excellent communication and very reliable. - The origin part is 6 due to mistake on packing list, the destination part is 10. - Relocations are usually stressful events. Gosselin handled our move very professionally and their excellent service made the process very smooth for us. Thank you - She is excellent: very professional, friendly, engaged and very helpful.
H. C.
7
16 September 2022
Lack of clear information - Information was not very clear when it comes to custom clearance
J. C.
9
15 September 2022
Always professional, reactive and willing to help. She organized our moving transportation at the desired dates, despite the lack of available transport vehicles at the time in Rumania - They provided all the equipment on time to pack our belongings and their quotation was competitive
9
14 September 2022
They provided very good services in general. I rate it as "good" instead of "very good" because there were an incident in the first delivery that has now been solved through the insurance. A part from that the services were very good.
A. M. V. T.
9
13 September 2022
The move went fine and all of our things were delivered successfully. I found that when they unpacked our things, they did not unpack / place them with as much care as had been done with our previous moves - packing / unpacking, but left things piled on top of each other. - Massimo was excellent and very good at communicating along the way.
A. P.
9
13 September 2022
D. T.
Moved to
Philippines
from
Turkey
10
13 September 2022
great team, efficient packers, clean and friendly as well. - Excellent scheduling, and made time to explain everything.
C. R.
9
13 September 2022
D. V.
7
13 September 2022
B. Z.
10
11 September 2022
I am impressed by Daniel and Nicolas' working ethics. They have taken great care of my furniture, from packing to moving. A big Thank-you to these two employees in Aspire Mobility, Denmark.
C. L.
10
9 September 2022
Excellent communication throughout - Thanks for making packing material available beforehand - They did a good job, but they broke a few things. Communication not always fully clear, it would be good to be informed ahead about working hours, lunch break etc. But they managed to unpack and install everything in a little less than 2 days which was impressive! - Packing team was fantastic! - video procedure -
Simone
10
8 September 2022
Well coordinated move - Overall the move went very well. The team in Heltersberg, Germany did an excellent job of packing our household goods.
M. S.
8
8 September 2022
Some proactive communication about the delivery date would have been appreciated.
B. D.
7
7 September 2022
We were missing some screws from the dismantling. All screws should be tapped to the unit to ensure nothing get missing when arriving at destination.
S. Y. L.
9
7 September 2022
S. J. Z. R.
10
7 September 2022
The movers were excellent and so nice. They were very careful and considerate of all of my items. I'd totally work with them again. - They pulled right up to my front door! Everything was loaded into the container including my car. All of my things, including my car, arrived in the US at the same time. - Dennis was awesome! It didn't matter the time of day I contacted him, he always responded. Anything he couldn't answer, he would find out the answer and get back to me. Even when I was already in the US, he still followed up. Amazing customer service!
10
7 September 2022
MIHAIL CONSTANTIN COMAN
8
6 September 2022
C. F. T.
Moved to
Taiwan
from
Sweden
7
5 September 2022
S. M.
10
5 September 2022
the calculations of m3 were wrong (overestimated), but on the other hand it was the only company that contacted me directly to learn about the things we plan to move - all smooth and quick
H. G.
10
31 August 2022
S. G.
9
31 August 2022
G. K.
9
30 August 2022
P. R.
9
30 August 2022
P. G.
8
30 August 2022
I didn't score "very good" because I had to take care of reserving the space in front of the House for the moving truck and because the contract with the local subcontractor was too rigid not allowing to secure a big standing library to the wall (part of the service that I would have expected) leaving a situation of potential hazard for my family.
10
30 August 2022
Very swift service! Good team, they took care of our furniture and were very friendly. T
Stijn Marchal
10
29 August 2022
A. C.
10
29 August 2022
Very polite, hard working, careful, no damages ! - Very professional, on time, clean, friendly. No damages ! - Good communication. Always informed us about the status if the cargo and the delivery
P. M. M. d. R.
9
29 August 2022
T. B.
9
29 August 2022
R. P.
9
28 August 2022
O. C.
10
28 August 2022
RADU-CRISTIAN DUCU
9
26 August 2022
Having my favorite painting's frame broken during transport due to poor crating lowed my overall impression.
M. M.
8
26 August 2022
I. A. C. G.
9
25 August 2022
C. d. B.
8
25 August 2022
Admin was great with help and flexibility. Delivery crew felt rushed and not at same standard as in BEL. - Issue around extra capacity that was only indicated at end of process.
A. H.
10
25 August 2022
Efficient, professional and friendly teams. Thanks!
8
24 August 2022
Late arrival, apparently due to scheduling problems. - Extremely late arrival, apparently due to scheduling problems. - Very friendly and helpful, good follow-up. - Weird that the volumes of the move keep changing all the time.
10
22 August 2022
Y. T. S.
9
22 August 2022
S. B.
10
22 August 2022
S. D.
8
19 August 2022
De move was done by a subcontractor. The 3 movers did the job they needed to do, and they also helped to move some things to a garage closeby. However, their overall attitude was somewhat below of what I came to expect from the movers from Gosselin. At 3pm they clearly wanted to have an early start of the weekend, and I had to insist that before they left they helped with moving some items that were not yet in place (which they did). Overall they did a good job. - Very pleased with the services of Gosselin.
J. B.
10
19 August 2022
Excellent service, professional execution from communication, punctuality and courtesy by the movers. Everything was to my satisfaction and would recommend again. - From start to finish I am entirely satisfied and happy with the service provided. Each step of the way was handled professionally and without flaw. - Excellent service and communication. Was available at all times and made the whole process as easy and hassle-free as possible. Can only laud Mr Wasiak for his professionalism and would recommend him personally to anyone seeking moving services. - As per question 1, I am fully satisfies with Mr Wasiak's at all times professional and courteous conduct.
L. J.
8
18 August 2022
The team consisted of just 2 persons compared to the team in Turkey by ESEN International Moving, which consisted of 7 workers. I was surprised that they did not come with a bigger team. The team was helpful and did their best. - The team consisting of 7 workers wrapped all the furnitures and objects very professionally and fast. Unfortunately, ESEN company was not giving up-to-date information on the delivery of the shipment to my Moving Coordinator. Despite their previous promise, they were unable to start sending the shipment before the one-week long Turkish holiday in July. It led to some delay in the delivery of the shipment to Budapest. - She provided all the answers I needed to be able to decide about the moving. - Thank you very much for your highly professional work throughout the moving process. I was relieved that my belongings are in good hands. Your help with the administrative part was crucial, too. I would suggest your company to other diplomat colleagues planning their moving from abroad. - She was very helpful, giving all the information and trying to speed up the process. Thank you very muvh for all your valuable assistance.
A. B.
9
18 August 2022
Very prompt, professional and friendly.
I. U.
10
18 August 2022
Excellent job great communication. - Professional and businesslike great attention to details.
S. B.
10
17 August 2022
Responded promptly to all of my questions, resolved any issues with the shipment.
N. I.
9
16 August 2022
S. S.
9
15 August 2022
P. R.
10
14 August 2022
Exceptional service. Very happy to work with you.
Murat Kuzubas
7
12 August 2022
Pleased - Expensive, I’m aware most things changed due covid / extra waiting / storage,…
C. H.
7
11 August 2022
Dates only clear last moment - Not enough large boxes foreseen for clothes - Very friendly, very quick - In the afternoon the motivation dropped of the crew
C. D.
10
10 August 2022
Very professional. They provided clear information on how to get the clearance of the shipment by the customs office. Also, our boxes were delivered at a time that was very convenient for us. AMJ Campbell staff who delivered our boxes were also very courteous. - The service was very professional and client-oriented. Even after the initial packing, we were allowed to revisit the content of each box. - She was available to answer any queries. She also made the all process very transparent by always providing information on the location of our shipment.
M. A.
9
9 August 2022
K. D.
9
8 August 2022
Main container is in storage in Berne right now. Quality of packing can only be verified and checked after the next overseas transfer in summer 2023...
9
4 August 2022
Arbeiten wurden durch Fa. Langbecker ausgeführt. - Fa. Langbecker hat sehr professionell, effizient, freundlich und schnell gearbeitet: Einer der besten Transporte in meiner 33-jährigen Karriere beim EDA.
D. H.
8
4 August 2022
A. M.
9
4 August 2022
M. B.
9
3 August 2022
L. G.
10
29 July 2022
Excellent service, I will recommend Gosselin - Jill was always available and helpful - Very satisfied with the service
A. C.
10
29 July 2022
Amazed at the speed in which the work was completed I got all my crockery intact
R.P. Usha
10
28 July 2022
Smooth running from A to B. Would definitely recommend this moving company
Marc Wettstein
10
27 July 2022
Allison Marie Stepinac
10
27 July 2022
Freundlich, kompetent, hilfsbereit. - Schnell, absolut perfekt. - Bei extremer Hitze eine top Leistung. Schnell und freundlich.
David Regli
10
26 July 2022
No complaints at all, the service and communication were to the point, and all goods arrived in impeccable shape. Very recommended.
A. S. (B. z. S. B.
9
25 July 2022
M. S.
10
23 July 2022
T. S. L. N.
9
22 July 2022
Giorgia Nasso
10
22 July 2022
L. C.
9
20 July 2022
C. V.
9
20 July 2022
H. F.
8
20 July 2022
Did not happen because of the war! - The 10 people worked very good and very fast, what was told to me by my own people! - In general good, but I already wrote to you that we felt high time pressure on the moving team (half a day for 18 m3)! Yannick worked very hard and very well! - Always very fast replies and very helpful!
D. B.
10
19 July 2022
A. M. T.
9
19 July 2022
It is generally a very good and secure service and would definitely recommend it to others and use it again. Here and there, there are always opportunities for improvements. - The moving company that picked our goods in Lausanne (Frode) were not as careful in packing as GB Liners when we moved from London to Lausanne the first time (and at that time we also used Gosselin services). We indeed experienced some delay in the shipment of our goods, firstly due to a bureaucratic process from my side, but after this was solved we had to wait more than two more weeks for the goods to be shipped.
Goncalo Graca
9
15 July 2022
U. B.
10
15 July 2022
Very responsive, very smooth process - Fantastic service! From start to finish!
V. R.
10
15 July 2022
I was really very please with the service, be it in Saudi-Arabia and back here in Bern. Evrth went smooth, people were efficient and on time. Thank you
K. B.
9
14 July 2022
Très bien. Juste petit commentaire sur la langue : avoir des interlocuteurs un peu francophones serait apprécié.
E. P. A.
9
12 July 2022
hume time from custom clearance to delivery at home
9
12 July 2022
Ivan was extremely helpful every time I contacted him. He kept me very well updated at all time and nothing was too much bother. He was excellent. - This was done on line by Ivan, due to locality and Covid restrictions etc, but again it was done with such ease and professionalism. - The only reason this score is not 10 is down to the mattress which was ruined during transit. I made a very big deal of how carefully I wanted my baby grand piano handled - and it was dealt with superbly well, arriving in perfect condition. The mattress was also of very high quality, value and incredibly heavy, so perhaps I should have made equivalent reference to the handling of this item to ensure it was handled in the same way as the piano. How and where it was damaged I do not know so it is hard to apportion blame. You own insurance company handled my claim for replacement superbly and quickly. As stated in my previous answers, I found everyone on site or behind the scenes to be excellent at every stage (even the insurance company were very efficient and fair) and I would have no hesitation using your organization again or indeed, to recommend to others.
Alison Corlett
9
11 July 2022
M. L.
9
7 July 2022
E. S.
10
7 July 2022
Excellent team in Kuwait - Jill is very helpfull and professional. Special thanks to her and to Mr Laurent Staes for organising my urgent removal "back to Belgium"
Dolores Bliard
9
5 July 2022
E. G.
9
5 July 2022
V. M.
9
4 July 2022
Leila Rais
10
1 July 2022
P. v. M.
10
1 July 2022
Very friendly and professional team. I'd recommend Gosselin to my friends and when we change the countries next time, we'll use the company again.
W. P.
8
30 June 2022
I unpacked myself so I do not have much to comment. - Everything went well. To note that I only had airfreight to take with me, the rest went into the storage (so I will only recover it in one year). One thing I find regrettable is the extra cost if we want the boxes to be droped off before our move or picked up after we unpacked at the new place. It is in everyone's interest that the owner can pack up/out its things by him/herself as these are sometimes quite personal items (for example clothes). Maybe there would be a solution to find to include it in the final offer. - The team was very friendly and hard-working. As the space for the airfreight is limited, it seems important to fill/maximize the space in the boxes as much as possible (for example by putting various items into one another). I finally helped, which I much appreciated. Maybe it would be good to tell the owner that he/she should not hesitate to give a hand. It is really a lot of work and it makes sense for us to help as well. - It would be good to have a clear indication beforehand what the volume exactly means in terms of boxes, especially for the airfreight (the information received was a bit contradictory).
S. F.
9
29 June 2022
L. S. B.
10
23 June 2022
T. P.
10
23 June 2022
The pack out guys were fantastic, professional, helpful, friendly, and accommodating. They did the job well, fast and were clean and organized. We are extremely well satisfied. - Dora was fantastic in every possible way. She answered our calls and emails and was very helpful organizing the pick up of boxes after the move. Thank you Dora.
9
22 June 2022
O. G.
10
21 June 2022
I had to call after an hour and a half delay. Apparently the appointment had not been scheduled despite the fact that I received the reminder by email. A solution was found.
L. R.
9
20 June 2022
The has been over a year ago so actually I do not remember all the details
C. M.
7
20 June 2022
Good liaison with the Orbit and obtaining constant updates on the final delivery. Their team for unpacking was quick and efficient and they removed all packing materials when they left. - We dealt not only with Shana Nobels, but also 3x others during the whole process. - Flow of information was sometimes a bit slow between the parties at Gosselin and the Orbit in Cyprus.
I. H.
10
20 June 2022
Ms. Kowalska was very patient and explanatory and guided the move really well. - When it comes to posting my review online instead of my full name please post Karol K. thank you. Regarding the service itself, this was the second time I used the service of the company and again I am very satisfied. Thank you. - Both Ms. Agnieszka Kowalska and Mr. Pawel Wasiak were patient and explanatory. - Unfortunately I do not remember a name of a crew member who came to my flat but I would like to stress that he was very professional and secured my bicycle and a fishing rod really well. Much appreciated. My special thanks to him.
K. K.
10
13 June 2022
Responsive and professional - Such an efficient and kind team. Actually a pleasure to have around. They always asked in doubt, suggested changes to the shipment allocation and were very thorough - Simple, smooth and flexible. But also very clear about instructions and split of the shipment between the air and sea freight. - I would use Gosselin again with tout hesitation - Sharlene was amazing at both preparing us before the movers arrived and keeping us updated all along the process until delivery. She was amazing to deal with!
Richard Andrade
10
10 June 2022
David Gilmartin
10
8 June 2022
K. M.
9
5 June 2022
S. Z.
9
31 May 2022
N. S.
10
30 May 2022
L. S.
10
30 May 2022
P. D. C.
9
26 May 2022
Johan De Deyn
10
25 May 2022
M. H.
9
25 May 2022
Mr. Yashenko was very professional and accurate in his coordination and surveys. - Everyone on the team was professional, on-time, courteous, and a pleasure to work with. - Again - professional crew on the Russia point of service. - The representative was excellent in every aspect.
J. M.
10
23 May 2022
P. D. C.
9
23 May 2022
My belongings arrived exactly on time. I was well supported by the UK removal team who were a pleasure to deal with. - Daria kept me well informed and updated throughout the process. Response rate to any questions was always timely. - The move went well, helped by the friendly \u0026 professional crew.
L. H.
9
18 May 2022
R. S.
7
17 May 2022
S. A. B.
9
17 May 2022
M. A.
10
16 May 2022
Really short delay between loading in Moscow and delivery in Belgium. Knowing the situation at the customs and borders with Russia and Europe, it's an unbelievable quick service. - Team worked quickly and accurately. - We asked to leave all boxes in the garage without unwrapping. So, not much attention to care with. Anyway, team was polite and quick. Arrived on time as planned. - Due to the critical situation in Moscow, there was no time for a survey. But the team came and saw on that same day what to take with. - Nice contact. Absolutely nothing to argue about it. Thanks Anika
10
13 May 2022
E. T.
10
10 May 2022
Good work, keep it up - We cannot comment as we were not present, but nothing bad was reported to us - The team was pleasant, efficient and attentive to our demands - Accommodating and responsive - Also accommodating and responsive
Carl-Alexander Baines
7
9 May 2022
The sales representative did a very good job at first ( better than two other companies ). However as time got closer to the packing dates I had to send him him a few reminders and in one instance he forgot to communicate a request for extra paper to the customer service coordinator ( he was at that point loaded with work ). - The packing crew were very friendly, helpful, polite.
G. S.
8
9 May 2022
Very nice person and make all the process easy
U. L. M.
9
4 May 2022
P. R.
10
3 May 2022
N. M.
9
3 May 2022
The team was very polite and professional, it was a very good experience! - Same as for question 3
9
3 May 2022
T. G.
10
2 May 2022
P. A.
10
29 April 2022
M. D. F. - P.
8
29 April 2022
He reacted constructively to the additional coats incurred by the sudden change of the delivery date by offering to pay for these costs. - The performance was impaired by a late unilateral change of the agreed delivery date.
K. J.
10
25 April 2022
P. T.
9
25 April 2022
M. T. V.
10
24 April 2022
Communication was friendly, informaitv, efficient. - The sales representative was punctual, quick and responded to the customer's appointment requests. The company was also on time for the packing appointment and the material was packed in an exemplary manner - All very fine. Packing team was super friendly and cautious with the material to be packed. - Without mentioning my name you can use it. - All very fine. The team was very kind, efficient and did a good job.
R. N. L.
8
22 April 2022
The movers required a lot of oversight to get everything—e.g., drawers were incompletely unpacked, etc. - Michael was very helpful and communicative. I would have appreciated knowing that storage costs in Switzerland on the front end of my move were a possibility, but I understand this was an unusual case. But it's helpful to have visibility into what costs might come up, even if they're seen as unlikely. - I appreciated having expert support through a complex international move. - The movers were great, but arrived 2.5 hours later than scheduled, with no warning about the late arrival
Emma Cofer
9
20 April 2022
E. N.
9
17 April 2022
A check of the provided customs documents at the time when I submitted them would might have shown that a further declaration from my employer was necessary. This declaration was requested shortly before the final delivery of the moving goods. That beeing said, it was no problem to get it in time from my employer. - I assume 10 means "perfect" and 1 is "poor".
B. T.
7
16 April 2022
In Antwerp on Monday 11 April there were cars parked before the house even if no parking signs had been present over the weekend. This make it somewhat difficult for the movers to operate. I tried to call the move coordinator but I could not reach her (apparently on vacation) or anybody else and had to call the police - with a non Belgian telephone number not evident. Eventually the problem was solved but generated some frustration by everyone.
10
16 April 2022
Dora is always nice - I have had a good experience with Gosselin and she is my main contact! - your crew was also very nice and pretty patient because it was a lot of items.
9
13 April 2022
The 2 guys from Drent Transport en Verhuizingen were great. Polite, helpful, careful, efficient. Prior to the transport, the teamleader cross checked the items as listed and the actual items (boxes) and items in boxes, since something was off. In the end, we received all items we were expecting. They also dropped off 2 of our items at an additional location. - Very customer oriented. Dominique went the extra mile to help locate specific pieces in storage on my request. She understood my concern and wanted to come with a solution. She did!
M. G.
10
11 April 2022
very good service, from communication, to speed and flexibility - I'm recommending to colleagues :) - very satisfied - there was a small issue with the parquet, but was solved in a very efficient way - only if you put "anonymus" - Jill has been extremely helpful all along the moving process! I am happy to recommend her for the kindness, speed and competence :) - really very good - I'm would recommend
G. G.
9
11 April 2022
really happy in the end with how everything turned out! everyone really did their best! At some times it felt not all information was shared from colleague to colleague. - Great service by the 2 men here in the netherland to! - The 2 gentleman Richard and John who packed up my appartment where super stars! - Great! - Sharlene was really amazing and kind. Really made the difference throughout the journey
N. P.
10
8 April 2022
V. R.
10
7 April 2022
All packing was efficiently carried out and would definitely recommend - A great job by everyone. - Very quick to reply to questions - Would highly recommend Gosselin and their partners GBLiners.
Jane Hannam
10
4 April 2022
Byeongwook Son
10
2 April 2022
P. V.
10
1 April 2022
M. O.
10
1 April 2022
D. M.
Be smart. Move with your smartphone.
Ask for a guided virtual survey. Capture the volume of your household goods with your smartphone. A Gosselin colleague will assist you in the process.