Reviews
What customers say about us
8.5
971 reviews
9
24 November 2023
P. L.
7
22 November 2023
M. H.
9
22 November 2023
Your NPS will be 10 out of 10 in case the insurance is provided. However I fully understand the circumstances and value much the efforts you have made. Thank you once again! - Very professional! - It would be very nice if you trust your potential clients from very beginning :) never the less I became your client :))) - Very helpful, thank you!
E. K.
9
22 November 2023
Z. S.
9
21 November 2023
Generally, the period of shipping from Beira (port) to final destination (Harare) and predictability of final delivery date was unclear, which required significant short-term flexibility from our side to free time for when the truck actually arrived. Had confirmation the day before only. Improving this would help.
T. S.
10
21 November 2023
The movers were friendly and professional - The movers were very thorough and gentle with our household goods. - Cristian was very responsive and patient. We had a technical issue with the pdf form (it does not save and and email), and he helped to resolve this issue - The whole process was very smooth, very professional and all collaborators were highly responsive
Peter Alberti
9
20 November 2023
Super efficient but sometimes a little TOO efficient (ie vigorous follow up emails)!
T. J.
9
20 November 2023
Eran Levy
10
20 November 2023
I highly recommend them for moving. - Whilst there were no problems with delivery and receipt of shipment, the lead up to the arrival of the shipment could be managed better. The customer had to follow up on updates, the arrival date of container kept changing, etc. Communication was an issue. - Very professional, on time and showed flexibility with customer's needs - all communications were done online/telephone.
F. L.
8
20 November 2023
J. M. C. B.
Moved to
United States
from
Spain
10
19 November 2023
Excellente prestation également, on a senti l'implication personnelle pour que tout se passe au mieux. - Excellente prestation de votre collaborateur, ponctuel, très efficace et professionnel, orienté solutions, nous ne pouvons que le remercier! - N'a pas été nécessaire grâce à l'excellent service de Mme Betis-Cosson - Mme Betis-Coisson a été à l'écoute de nos besoins, elle a très vite et très bien compris et réagi, merci infiniment! - Oui, si anonyme seulement!
Anne Matter
9
19 November 2023
Overall a good service, thank you very much! - the guys were helpful and careful in unloading and unpacking. - Labeling was a problem. I know English is not a core language but if there is doubt then the boxes should be written in Italian so that we know what is inside. It was clear that a random labeling was used on a number of boxes based on known English words. - Ileana was extremely good and helpful. - Always communicative and informative.
D. C.
9
17 November 2023
The boxes with the integrated rod for the better clothes were not long enough. so the clothes were still wrinkled at their destination
N. O.
Moved to
Pakistan
from
Cambodia
10
17 November 2023
N. A.
10
17 November 2023
L. S.
10
16 November 2023
She was always a great support - very professional.
N. B.
Moved to
Philippines
from
South Africa
8
16 November 2023
Bruelles: l'emballage était parfois un peu rapide et certains objets étaient cassés à l'arrivée (4 verres et 1 assiette). Bösingen: la visite du 13 juillet au garde-meuble était mal préparée/coordonnée à l'interne (Gosselin) et l'un des collaborateurs s'est manifestement montré impatient d'en finir. - Mme Betis-Cosson a été très professionnelle. J'ai apprécié l'écoute et la prise en compte de mes demandes, tout comme le suivi du début à la fin de la prise en charge. Collaboration agréable, merci!
G. R.
9
16 November 2023
Excellent service, Antoine was super helpful, guiding me all along the process and very reactive. - Main feedback is on the organization of the cartons. 1) The naming on the cartons was often not related to the objects put inside (hence we misplaced few cartons during the destination unpacking) 2) We found different pieces of the same element in different cartons (e.g. the bed legs support & screws in a living room carton, or the remote control of the television not in with the TV support carton). 3) Also the leather cushions of the sofa were crushed in small cartons (very wrinkled). - Fantastic team! Helpful, attentive to details, taking care of the goods when moving them. Best moving team I have worked with :) - Excellent service, Maciej was always on top and replying very fast to my emails and questions. Very agile and accommodating to the changes.
10
15 November 2023
J. S. C.
9
15 November 2023
G. T. R.
9
14 November 2023
R. B.
8
14 November 2023
E. C.
7
14 November 2023
N. L.
9
14 November 2023
Thank you for making an otherwise stressful situation manageable.
G. J.
10
14 November 2023
T. D.
9
14 November 2023
A couple of items sustained some damage during transport. I will put in a claim for the necessary repairs to be done. I hope that this last part of my interaction with Gosselin will be as smooth as my past experience with the company has been. - Always available and responsive. When absent, his replacement (Cris) was always available to answer queries
J. C.
10
14 November 2023
The whole move was very seamless the entire team was fantastic and it was great for us to have them during such a stressful time when you are relocating family. Everyone was super responsive and helpful. Highly recomend!
M. A.
10
13 November 2023
M. S.
8
11 November 2023
A. B.
7
10 November 2023
Il n'a pas eu de visite technique du fait que les effets à déménager étant neufs,une partie à été livrée à Deurne par IKEA et l'autre partie a été enlevée par GOSSELIN MOBILITY NV chez HIPPO et d'un stock. Par contre ,le contact a été excellent avec Tonnie De Coninck par mail. - Vu que ce sont des effets neufs,ils on été livrés pour une partie à Deurne et l'autre parie enlevée par GOSSELIN MOBILITY NV
A. Z. N.
9
9 November 2023
S. F.
8
8 November 2023
J. R.
9
7 November 2023
Quick delivery, nice guys, really helpful. - Picked up on time and the guys did great work making sure everything was safe and secure for sea freight. - Great in communication. Quick and clear responses. Super helpful.
W. S.
10
7 November 2023
Thanks a lot to Ivan for his extremely helpful and hand-on support in arranging the logistics process for my personal items from Vienna to Belgrade. Ivan was very responsive to my needs and requests, provided valuable advise and perfectly coordinated the whole move process. - This is already the second time I'm using the services of Gosselin for supporting me with the move process. Both times I had a great experience with the customers service, sales and logistical/packing teams and was very much impressed with the level of client service, accuracy, quality and professionalism of the teams.
7
6 November 2023
Les déménageurs étaient tous polis, respectueux et ponctuels. Hygiène personnelle un peu décevante en pensant qu'ils emballent vaisselle, linges, lit, etc .(lavage de mains au minimum...). Plusieurs objets cassés ou endommagés, mais ce ne sont pas de grandes valeurs. La réaction de Gosselin a été immédiate et professionnelle. Démontage et remontage pas par les mêmes déménageurs, ce qui a conduit à des erreurs lors du remontage des pieds de meubles et une perte de temps puisqu'il a fallu tout redémonter (il manquait un pied sur un meuble et on m'a suggéré d'acheter une cale pour combler cela. Alors qu'il s'agissait en fait des pieds d'un autre meuble et que le total était au final). Je n'avais pas pris de photo des pieds de meuble mais j'aurais du car cela aurait aider (peut s'avérer utile de le recommander aux clients pour aider le personnel).
S. H.
8
4 November 2023
L. D. W.
9
2 November 2023
Loïc Van Himst
9
1 November 2023
Y. I.
10
1 November 2023
Professional Anne helpful. - Timely and professional. - She kept me actively informed and responded rapualtaana to my questions.
Kari Tapiola
10
1 November 2023
C. P.
8
31 October 2023
Overall good service and I am satisfied. 2 comments: large time gap between pick up of goods at home (16th of August) and actual shipping (18th of September). Would have been nice if that would have been done sooner. And second is that 1 item was damaged. But in order to get reimbursement I got a lengthy email with steps I have to take, expert advice I had to get etc etc. I know there is of course a particular bar you have to reach to be eligible for reimbursement but this was too much. So we did not bother anymore.
J. N.
9
30 October 2023
S. J.
9
30 October 2023
Mathieu Buchwald
10
26 October 2023
Arjan was extremely helpful at all stages of the process. He also was very responsive and informed me of every stage of the process. - The communication was timely, professional and complete. - The entire delivery was successful, and everything was handled professionally.
Jan Boll
7
26 October 2023
Er bleek een bepaald deel van de inboedel in Gotenborg te zijn beland maar uiteindelijk toch dezelfde nacht nog geleverd
T. V.
9
26 October 2023
S. S.
8
25 October 2023
S. V.
10
25 October 2023
S. V.
10
25 October 2023
Unfortunately there was some damage in the house and missing items that were lost in the origin.
L. B.
10
24 October 2023
Ms. Vertommen consistently demonstrated outstanding customer service. She promptly responded to our inquiries, was kind and professional. Her friendly demeanor made our move less stressful. We could not have asked for a better Customer Service Coordinator.Thank you very much!!! - Thank you for your excellent customer service!
T. S.
8
24 October 2023
L. V.
8
24 October 2023
Ann Vestman
8
24 October 2023
M. N.
8
24 October 2023
Good service globally. BCC was late with the administrative support which delayed the delivery. On the day of the delivery they were 1 hour in advance than announced, which was a nice surprise. They could have left my place in a cleaner stage but I managed. - The pick up in 2 different places was very efficient. The removal teams were fantastic. The Gosselin representative arrived on my place on the date of the removal after the removers left. Hence, this visit (which was not announced) was not relevant.
M. B.
10
24 October 2023
B. R.
10
23 October 2023
E. S.
8
22 October 2023
The coordination with Jill was very much appreciated, especially since the move was not without setbacks, yet she managed to keep track of everything and expedite the move anyway. Small piece of advice: might be nice to inform clients on how the products will be delivered (example: in wooden crates per ship or paper boxes per plane) to take it into account for storage purposes. - Very good service, they were very careful and made sure all our affairs were packed accordingly.
L. A.
9
20 October 2023
efficient but unloaded all clothes on the bed in complete disorder/chaos. started to put the books and items on shelves by themselves without asking in what order - Good packing in general except for a few items which thus arrived damaged: a standing lamp (broke the screw holding it from the stand) and 2 lamp shades that were compressed in boxes and thus damaged. also mixed all wires in various boxes away from the appliances they were supposed to power thus making it difficult to find them when needed while unpacking. also the screws of several furniture can't be found anymore and can't thus be set up back
A. B.
10
19 October 2023
I am happy for my comments to be shared anonymously. Location details can be shared, but I prefer my name is not included. Thank you. - They were easy to work with. The movers were wonderful and made me feel safe, which I don't take for granted as a single female with unfamiliar men in her home. Thank you for everything. - Dominique was great. Thank you for everything.
N. L.
9
19 October 2023
G. K.
Moved to
Iran
from
Finland
9
19 October 2023
D. D.
8
19 October 2023
Local team seemed to lack a bit of experience and dynamism - issue was solved with support of BE team and local reinforcements
10
17 October 2023
J. M.
8
16 October 2023
Better selection of partners abroad - creating more contractual means of pressure on tghem
G. S.
9
16 October 2023
The moving team in St.-Petersburg was 2 hours late without any warnings or calls, that was disappointing.
9
16 October 2023
Overall I was very pleased with my move experience. The crew was pleasant, hardworking and moved our items quickly but also skillfully. They helpfully planned a move so that we could sleep in the new residence the first night and finish moving the items on the second day. My only complaint with the move was some scratching of the floor in the apartment we moved out of - Moserstrasse 33 which we noted in the move documentation.
Y. L.
9
13 October 2023
N. V.
10
13 October 2023
Masters in packaging - Very effective - Asian Tigers and Gosselin were very helpful
A. V.
9
13 October 2023
T. Diderich
Moved to
China
from
Singapore
10
12 October 2023
Have moved many times and this was definitely one of our best experiences. Everything from the initial survey to the packing, the delivery, and the communication along the way was very good. Thank you Anka and Zsolt! - Same as above. Nice guys who made the whole process very smooth and treated all our items with care. - The crew that came out to pack up our household goods were very friendly and communicated well. And they did a GREAT job packing everything, protecting all our valuables. - She was proactive with providing information and very responsive when I contacted her
Matthias Stickler
9
12 October 2023
Great packing team! - The container arrived, was cleared and items delivered in good time compared to other recent removals of colleagues. Planning, preparation and organisation was excellent. No major damages or losses, very well done! - I am recommending to use Gosselin to my colleagues - very attentive and responsive, took into account all concerns and replied to questions without delay.
C. S.
8
11 October 2023
R. B.
9
11 October 2023
Henri Dossche
Moved to
India
from
Pakistan
8
11 October 2023
Bruno Angelet
10
11 October 2023
Igor Kreslo
8
11 October 2023
L. J. S.
Moved to
China
from
Spain
10
11 October 2023
fast, professional, helpful - super professionals, kind, precise, taking care, honest, excellent team work - precise, rapid, kind, great humour, really professional - best move ever - clear messages, well organised, kind, listening, perfect work coordination, when needed rapidly responded
P. W.
9
11 October 2023
A. V.
8
10 October 2023
Luc Truyens
10
10 October 2023
M. O. C.
9
10 October 2023
E. L.
7
10 October 2023
Het verhuisteam - van Poolse origine - kwam ruim anderhalf uur te laat aan in Hoeilaart. Dit kan gebeuren, maar ik verwacht een verwittiging vanwege GOSSELIN zelf in dit geval. Het team heeft me gebeld met een Pools nummer, dat neem ik niet op omdat ik dit nummer niet ken. - Vriendelijk team, prima op tijd, goed geholpen bij het uitalden van de goederen. - Heel tevreden, ik kon steeds op een vlotte en correcte opvolging rekenen. Waarvoor dank.
T. B.
9
10 October 2023
A. A.
10
9 October 2023
V. J.
10
9 October 2023
Ceren Gorur
10
9 October 2023
C. R.
10
9 October 2023
Plamen Gospodinov
4
7 October 2023
A. E.
9
7 October 2023
Visite virtuelle - Vraiment excellent, au service du client
S. L.
7
6 October 2023
J. D.
8
5 October 2023
Very helpful, correct and efficient. - Original estimate turned out way too low -- packing and pick-up took 1,5 days in stead of 1 day. Some items were poorly packed and some glassware turned out to be broken at arrival. Some items that ware not supposed to be moved were packed (without consulting). Some kitchen machines were packed separately from their original packing (which was then also included separately -- empty!)
W. P.
10
5 October 2023
N. B.
Moved to
Philippines
from
South Africa
10
4 October 2023
R. C.
Moved to
Spain
from
Brazil
9
4 October 2023
Carole van Eyll
10
3 October 2023
Important to provide food and beverages for workes during breaks (incl. lunch). Was not provided.
S. T.
Moved to
Kenya
from
United States
9
3 October 2023
Coralie Blunier / Stephane W. Guertin
9
3 October 2023
E. S.
Moved to
Ireland
from
United States
9
3 October 2023
I. D.
8
2 October 2023
Goesselin performed very well. Only thing was that several smaller items very accidentally not packed in Tansania. However I appreciate very much that Goesselin was ready to cover the costs for the non packed items. - Some items were left behind so it seems no thorough check was done at the end of the move. - The performance of all staff was very good, there were just quite a lot of changes in staff I the last 2 months because of different absences. But overall the replacement worked smoothly.
S. M.
10
2 October 2023
G. B.
8
2 October 2023
M. B.
10
2 October 2023
E. D.
Moved to
Ireland
from
United States
8
2 October 2023
Continuous supervision. - Extremely punctual and reliable on site. - Extremely punctual and reliable on site. The packing and loading service was absolutely prudent, the staff ensured an overall excellent process. - Information about the removal process and the handling on site often only came upon request. As the conditions on site had not been inspected beforehand, there were problems with the arrival and unloading of 3 vehicles. Unfortunately, only 3 people were assigned to the move, but they did their best to make the move appear successful in the end. We would like to express our appreciation for the service and performance of these three Georgian employees and their 4th colleague who came to help at the end ! - Realistic planning.
10
2 October 2023
Uiterst vriendelijk en behulpzaam en duidelijk kennis van zaken. - I will keep using Gosselin for future moves. - Crew members waren zeer vakbekwaam en professioneel.
10
1 October 2023
Very fast to deliver my boxes, the personnel was lovely and professional
C. B.
9
29 September 2023
Guy Sevrin
9
29 September 2023
G. O.
9
29 September 2023
O. B.
10
29 September 2023
P. S.
9
29 September 2023
L. J. M.
8
28 September 2023
H. B.
Moved to
Senegal
from
United States
10
28 September 2023
A. S.
9
27 September 2023
Good team ,excellent service in general ...they were prepare for the heavy piece and did a very good job unpacking and placing items . - Overall excellent ,but 3 personnes for a 250kg piece was "light" , good that we got some help from city worhers ... - I hesitated between Good and Very Good ,some misses in communication went for good but still I am very happy in general
U. & T. C.
10
27 September 2023
The coordinator was very responsive and the communication was very clear; the coordinator responded very quickly and efficiently to all my requests for information.
R. L.
Moved to
Mauritania
from
Ecuador
10
27 September 2023
I. K.
9
26 September 2023
Both the initial as well ass the 2nd. representative acted fast and well .. - Very good.. the team packing on site for our transfer were nice people and took good care of our belongings.... all arrived well and in good condition... - We -my wife and I are happy that despite the difficulties in the current political environment, the Gosseling team managed to get our belongings were they should be... ie. with us on the new address..... - Sandro constantly stepped in on any questions which popped up and as such provided a ''safe'' feeling.. - Despite the various issues with paperwork at the airport and unclarity on the transport mode and route under the given political circumstances, Moscow managed to get our duty free import secured.... The team with delivery on site worked well and fast.. - No additional remarks or comments...
F. K.
10
26 September 2023
Miguel Pires
Moved to
Denmark
from
Angola
9
26 September 2023
Johan Ceusters
10
25 September 2023
Saman Edirimanage
8
24 September 2023
J. G. L.
10
23 September 2023
Jan Banka
9
23 September 2023
A. R.
10
22 September 2023
J. B.
10
22 September 2023
P. K.
10
21 September 2023
Very good team and handled all Our things carefully. - Very fast, a few broken items but nothing too relevant. - Excellent communication, very responsive and extremely patient. Thanks for all your support Federica!
Jonathan Fernandez
8
21 September 2023
Not sure who that is, not even sure I was in touch with them. - Very efficient, but sometimes at the expense of care for some items (some clothes thrown in boxes, etc.).
E. V.
7
21 September 2023
totally focused on speed and not on quality, fixing of the wall after damaging it, was very well done - what sales representative?
S. P. R.
Moved to
Iran
from
Vietnam
9
20 September 2023
M. D.
8
20 September 2023
P. H.
9
20 September 2023
A. M.
9
20 September 2023
J. A.
10
20 September 2023
Arjan is very professional and always responsive to our questions. We really appreciate his assistance and being so reliable. - We prefer not share our names. - Professional with good communications. Careful during the moving, and on-time. - Professional movers who were careful in packing the items for the move.
I. O. L. H.
7
20 September 2023
See comments wrt sales rep - actions like this do not bode well to gain a client's trust. - The sales representative was in and out within a couple of minutes, hardly asked any questions, and fully underestimated the total volume and the type of cargo (sensitive art was not note beforehand and thus the correct packaging materials were not used). I can imagine that the total cost was underestimated as well as such, which is convenient as this was a tender offer. The packers handled the situation very well but were equally irritated of the fact that they were not well prepared for the packing. Instead of 2-3 hours, they spent at least 8 hours to pack everything.
K. D.
8
19 September 2023
S. D. W.
Moved to
India
from
Turkey
8
19 September 2023
Everything went well, except for some damage on a few items and a delay in air freight delivery. - Overall good but I regret that a few items were badly packed leading to damage.
J. I.
9
19 September 2023
A. P.
10
19 September 2023
M. C.
9
18 September 2023
Cédric Craninx
9
18 September 2023
J. S.
8
17 September 2023
Moving team was friendly, efficient and very quick - Two of the boxes were damaged quite badly and it was clear that the one box was repacked in the process, which is a bit concerning. - Lisa was very friendly and helpful but didn't mention that she would be going on leave so when I sent the final list there was nobody to assist and Steven and Anika had to step in to provide an ad-hoc solution.Once I spoke to Anika things were arranged for collection and it went smoothly from there. Tonnie also helped a great deal once the collection was made.
A. D. W.
4
15 September 2023
Shana was very kind but there was some confusion at the time of packing in Brussels with her collegue, Steven Molloy. He had badly estimated the total amount of our things to be moved, therefore the company charged us 700€ for the supplement. However, I must tell we were surprised the way the men packed our stuf, not using the empty spaces. A friend of mine used another company and she explained how the guys had really worked on tighting her things in order to use as less space as possible (they even hed to do it twice): this was not at all the attitude of the Gosselain movers in Brussels. So I put 5 stars to Shana who did her job but I am not happy with Steven's estimate and the packer's work. Because of that, I won't use Gosselain another time and will ask my friend for her company (which was different). - One of our furniture, a big metal case with drawers was damage on a side (a wheel is now broken). I don't know at what stage this damage occured. But the guys behaviour during delivery was perfect, very nice. They arrived on time, they were communicative and quick. - If you use Gosselain and you are not alone and tired to manage the situation: watch the way they are packing your stuff in order to minimize space and avoid paying more! Make them use space between table legs, fill more the cardboard boxes and ask them to pack the truck again if they used too much space. That's what we should have done!
D. T.
9
15 September 2023
M. P.
5
15 September 2023
Z. B.
7
14 September 2023
The delivery in itself was very good, the 2 movers were great ! However we had to wait a very long time between the shipment was cleared by customs in Miami and the delivery in Jersey City, which we did not understand and put us in a difficult position.
F. T.
10
13 September 2023
I just want to shout out the amazing service of this partner. They were fast, accurate, and friendly. They're a partner you should cherish! - Clear communication, always friendly, absolutely amazing!
S. M.
9
13 September 2023
Y. A.
9
12 September 2023
Federica was really wonderful to work with -- super communicative over email and phone. When I had questions like, "The bank wants me to make sure you're not a scammer, can you reassure me?" she did. I would work with Packimpex/Gosselin again, thanks to Federica, and I will recommend your service to others.
L. G.
8
12 September 2023
My Stuff was jammed for weeks at the harbor
R. A. B.
8
12 September 2023
S. D. W.
Moved to
India
from
Turkey
9
11 September 2023
S. H.
8
11 September 2023
Mohammed Esam Othman
9
11 September 2023
L. S.
10
9 September 2023
S. P.
10
9 September 2023
Due to my unavailability, the survey was done over the phone, with video. Again, trillion thanks for this flexibility! - Not sure if EDA wants.... therefore, sorry, no ;-)
M. D. F.
9
8 September 2023
She was incredibly patient with me, and amazingly dedicated. I could not have asked for a better coordinator.
T. S.
10
8 September 2023
S. P.
9
8 September 2023
D. P.
10
7 September 2023
Steven was really helpful, the volume estimate was accurate and he was also very responsive. Top-notch service ! - Team was great, on time, hard workers and in the end everything was in good condition at the end so wrapping was efficient. Special thanks to the manager who managed to find a solution of a problem we had with the opening hours of the storage facility in Wavre. It was very reassuring to deal with him. - The company was recommended by a friend, I will surely do the same for others now. - Very kind, helpful and highly responsive. Did a great job, many thanks to her ! - They gave us good tips as for the timing of delivery and paperwork. If we move inside Mauritius, we will ask them definitely. Delivery was very professional and the team was helpful and kind.
E. B.
10
7 September 2023
C. B.
10
7 September 2023
Really professional service from start to finish. Good customer service and value for money. Compared to other moving companies, Gosselin was the only one to meet all my requirements regarding the move.
0
7 September 2023
V. S.
9
7 September 2023
J. M.
9
7 September 2023
N. H.
0
6 September 2023
S. T.
0
6 September 2023
C. B.
0
6 September 2023
A. V.
10
6 September 2023
J. S.
Moved to
Spain
from
Ireland
2
6 September 2023
After the issue that my shipment was late by 6 weeks was escalated, Christian continuously asked for updates from Oman to ensure that progress was restarted and continued. Prior to escalation, I did not receive any communications on my shipment, despite requests. - I was not given critical instruction to complete my move post survey. I was not told about COI requirements or any Customs Tax relief requirements. I found out this information through somebody else who was receiving a similar service, right before my shipment was to be collected. Since the UK requires 15 working days to process Tax relief requests, this delayed the dispatch of my shipment by 3 weeks. I booked my shipment months in advance. Had the information been provided to me during my survey, there would have been no delays. After the customs tax relief was approved by HMRC, there was a further 4 week delay before the shipment was even dispatched from America, leaving me without my belongings for 7 weeks and much of it needed to be replaced. - Crown movers were friendly and efficient when they came to collect my belongings. However, my shipment was held in Crown for 7 weeks before dispatch. - After escalation, and my shipment finally arrived in Belfast, Batsu ensured that it was delivered promptly after clearance. Batsu was the most communicative representative throughout the process. - This service was poor from start to finish. I wasn't given the critical instruction on certificates of insurance or customs tax relief. I booked my shipment months in advance, this could have been rectified. But it was me who discovered the flaw through another customer and I had to rectify it while the movers were in my apartment. This caused a 3 week delay due to HMRC clearance times. After this, my shipment was inexplicably held in the USA for a further 4 weeks, with absolutely no communication. My requests for updates were ignored or panned off until I escalated through my company. Overall, my shipment was not received until 7 weeks after it was collected, and a lot of the items needed to be replaced. Furthermore, there was xero compensation available for the delays.
Gemma McLernon
Moved to
Ireland
from
United States
7
6 September 2023
SOme extra explanation of the insurance and the pick-up/delivery part could have been better explained. But overall very friendly service.
Sara Bruins
10
5 September 2023
M. W.
6
5 September 2023
Many items have been damaged during the unloading and unpacking. Three tables damaged, one seriously broken. Also the newly-painted walls of the apartment damaged in the process. Appalling careless service. Workers in a hurry, external lift 6 hours late. - I performed the major part of the packing myself prior to the arrival of the team. Even with that, they hardly managed in two days and did not take out the garbage. - No prior check of the destination address was performed, due to which the external lift provided could not reach the 7th floor, which delayed the move by 6 hours and caused the team's extreme hurry and carelessness.
J. D.
7
5 September 2023
A. V. G.
7
5 September 2023
The service was good. I was surprised, though, not to have received a prior notification. As a matter of fact, the janitor at my residence called me to inform me that the movers were waiting at the door. This doesn't seem very professional to me. - I would like to make one comment, though. I was a little surprised to notice that my shirts had been packed in a flat box. As a result, I found them all crumpled.
C. D.
9
5 September 2023
Assuming your are talking about Mr. W. Vogel of CD shipping in Cape Town
S. R.
Moved to
Algeria
from
South Africa
9
5 September 2023
My overall impression: Trustful and handling customers property with great care! - All steps where communicated in time and the whole process was finished accordingly - Arjan's reponse to questions was very quick and accurate. Felt that the furniture was moved with great care.
M. A.
7
5 September 2023
A little bit more proactive communication would have been nice
B. G.
8
5 September 2023
Movers were very nice and efficient. However we wish the central office would have kept us informed of the delivery delay. - The movers who came to our house to pack were very nice and efficient.
Tristan Jambu-Merlin
9
5 September 2023
The wardrobe was not built because of "lack of a missing piece" and when I did it myself I was able to put it together easily
M. R.
9
4 September 2023
R. V.
0
4 September 2023
M. A.
0
4 September 2023
B. P.
0
4 September 2023
J. D. L. R.
0
4 September 2023
T. P.
10
4 September 2023
M. S.
10
4 September 2023
C. H.
8
3 September 2023
S. B.
0
1 September 2023
A. M. D.
9
1 September 2023
J. A.
8
1 September 2023
M. F. B.
Moved to
Central African Republic
from
Spain
9
31 August 2023
D. G.
8
31 August 2023
Evelyn Gravez
10
31 August 2023
Arjan has been very attentive and always delivering good timing in response. - Nobel van Lines delivered the service expected. - I worked with Unimove on both legs of my move to and back from United states. Great Service! my network of expats already know about Unimove! - Maaike delivered good service, delivering solutions to customers. Great job!
S. T.
10
30 August 2023
A. C.
10
30 August 2023
They were great! - Oleg was wonderful! Very polite and professional! - Great team!
6
29 August 2023
Big delay on delivery, charging us shuttle when in our opinion it was not necessary, some kind of trolley could be used. Workers delivering at 5.00 p.m. and saying that their working hours are over. I do not like the delivery was done with delay and so late afternoon (5.00 p.m.).
Dana Cramarossa
9
29 August 2023
LogPro proved to be a reliable and thorough partner during the unloading of our removal goods, as well as for the (free of charge!) follow-up on their side when a closet, that was built up by their workers, collapsed a few days later. Despite the incident, we were satisfied with the service provided. The relation with the sales office leaves however mixed feelings. We had two exchanges about extra requests that had to be charged separately. Once I asked them to deliver 5 cardboard boxes. LogPro asked for 75 USD (!), so we kindly refused, but LogPro came back to usand offered to deliver the boxes free of charge. We had later a similar experience when inquiring about the price for a storage room, when the prices between the first and second quote grew considerably without reasonable explanation. As we inquired about the price difference, LogPro re-submitted the offer and apologized for the mistake. These episodes might just be caused by lapsuses, but they throw a shadow on a professional relation that has been, overall, satisfying. - The overall working relationship with our coordinator was good: Ms Schwaller was always very responsive and competent. The damage claim section however needed prompting to move forward with our case, which was not what we had experienced so far with other employees of Gosselin. Our case nevertheless was handled correctly, and the insured amount has been disbursed as agreed. - We would be happy to work with her again.
T. N.
9
29 August 2023
Arnaud Lion
Moved to
Burundi
from
India
9
29 August 2023
L. B.
9
29 August 2023
It's not a 10, because we had some confusion about the necessary import tax to be paid (which in the end was not necessary at all). And Gosselin promised to come and pick up the packaging material later, but I have never heard back from them, so I had to discard of all the materials myself. - The moving crew was late because of a previous customer who was late, they could not be blamed for it. They were polite, and efficient. I offered to do the unpacking myself, I think they were grateful for it. - The requests for paperwork were a little bit confusing, and I was not happy with the excessive use of packaging materials. Too much plastic, too much bubble cardboard wrap, and too much paper inside the boxes for wrapping glasses etc. Also the use of cellotape to wrap up glasses and plates was a very time consuming thing to unwrap. On the other side, everything arrived in one piece, so that was good. - I'm not sure what you mean by sales rep. Is that Africa Move in Dakar?
Marion van Engelen
9
29 August 2023
P. F.
7
28 August 2023
See feedback on the Gosselin Brussels / unpacking and assembly team. - In terms of the unpacking and unloading in Brussels, my impression (compared to my previous moves with Gosselin) is that I was dealing with a B or even C team. Besides the main mover, the three other movers seemed inexperienced, did not listen to my feedback/guidance and assembled furniture incorrectly. I was not positive about my experience with this team and would not want them working on another move of mine, in the future.
H. K.
7
28 August 2023
the representative during the survey was ok and it looked like he was writing everything down. But one day before packing the sales representative called me and asked what excatly I would like to pack! - execellent. I wish we would have had the same experience in Kanada. - I guess Gosselin is ok, but I would suggest to change the partner in Canada. - friendly, correct and helpful.
W. Z.
Moved to
Spain
from
Canada
10
28 August 2023
J. V.
9
28 August 2023
C. A.
10
28 August 2023
Excellent and again, very hard working team. - Excellent and very hard working team
A. E.
8
28 August 2023
S. C.
7
26 August 2023
A. K.
9
24 August 2023
W. R. d. S.
10
24 August 2023
R. W.
10
24 August 2023
The move was speedy and without any hiccups. They kept me informed of the status on a regular basis. Highly recommend!
John van Kints
9
24 August 2023
They were great, efficient and very friendly and polite. - The box labelling could have been more accurate which would have made the unpacking process easier
Michael Foreman
9
23 August 2023
C. V.
9
23 August 2023
It was indeed pretty good, but there where so many questions in advance regarding the location at final destiny, which in my opinion the moving company contacted in Norway should have enquired by themselves instead of bothering me or the Embassy. - She took responsibility for my goods very efficiently - I don't understand what you mean with "during the survey"
Gustavo Laurie
8
23 August 2023
Ann Westman
10
23 August 2023
A. A.
9
22 August 2023
Very professional and accessible service at all levels. The packing volume could be a little bit more compact. - Also very professional and friendly. - Very capable and friendly packing team. - Very knowledgeable and professional. - Professional, timely and friendly follow-up.
E. v. K.
8
22 August 2023
P. K.
8
22 August 2023
Impressive and well handled, though we have not unbox some of the boxes, i can say all that have been unboxed were carefully handled and transported. The pick-off and drop-off were stress-free and wonderful. Kudos to the team. There was my assumption of a late arrival of the items but listening to Sara Piselli on the subject improved my understanding. The items were then delivered as agreed, in addition, i got a credit note gift. I will recommend GOSSELIN at any time for cross country move, thanks. - That was a wonderful experience, though she did not give me the discount i asked for (Laugh - that was on a lighter note). - Highly recommended - Andrea was very cordial and professional. He/She responds to enquiries and provide guidelines when asked. At a point, there was a breakdown in communication as to the status of my item whether i need a ToR or not. Not until i asked before approval for my ToR exclusion was gotten. Probably it would have taken a longer time if i had not asked. Better communication on show-stoppers should be handled more urgently. Above it all, i appreciate Andrea for all the support
O. P. O.
10
22 August 2023
R. Z.
7
21 August 2023
Inclined to give a 6, on one side the the moving crew on both ends were very efficient and quick, helped a lot and could communicate well enough. However the aforementioned confusions were not making us feel very confident throughout the process. - To be candid, it's not wholly on Petr but also on his colleague but overall the communication was very frustrating. 1) Prior to our departure his colleague assured us everything was okay with regards to the elevator that unfortunately broke down and then suddenly last minute changed it and wanted to either adjust the date (which was not possible as our key handover was the next day). This forced us to find outside help all day 2) As we arrived ourselves in the Netherlands on the night of the 14th August, we were told that the delivery would be on the 17th instead of the 15th, so we decided to take it slow and were not in town. Unfortunately the next morning we were called by the person moving our things that he was there, we had to rush to Rotterdam to make this work.
V. B.
9
21 August 2023
Ich bin mir nicht sicher, ob hier von Gosselin oder SIT die Rede ist. - Siehe vorherige Kommentare - Die beiden Mitarbeitenden haben sehr gut gearbeitet. Allerdings war ich erstaunt, dass nur gerade 2 Personen den ganzen Entlad und das Auspacken erledigen müssen. Wir haben so gut es ging geholfen, eine zusätzliche Person würde hier sicher entlasten. - Tolles Team, pünktlich, gut organisiert, sehr gut eingepackt. - Herr Erdmann hat sich immer wieder nach dem Stand der Dinge erkundigt und seine Hilfe angeboten, sofern gewünscht und nötig.
M. M.
9
21 August 2023
So far no major problem. Excellent FUP and pro-active information from the side of our Customer relation manager, without spamming.
A. L.
Moved to
Burundi
from
India
10
21 August 2023
Nídia Jhoree
9
21 August 2023
The attitude and service was excellent. The workers were great! I would strongly advice to equip your personnel with forklift (palletwagen) to maken their work more efficient. - Service 10, equipment 8 - The service was excellent! I would definitely use your services again and I would definitely recommend your services!
Juan Carlos soto Flores
9
17 August 2023
Thanks to everyone involved - she was always available for my questions - but only use my initials, not my full name
Amb. Alberto Pedro D'Alotto
9
17 August 2023
J. V.
9
16 August 2023
L. P.
9
16 August 2023
Overall, it was a seemless and wonderful experience have been moved by Gosselin! - I was not informed that e bike is not allowed to be transported. In the material I got there was a possibility to take a bike, but it was not specified that ebikes are forbitten to take. My bike accessories (helmet, locker) have been already packed and in the end I got know that e bike is not allowed to be transported which had an influence for my further plans.
A. K.
9
16 August 2023
Great service but it would be nice if less paper is used to pack the items . Especially the ones that are not easy to break. - Very patient with me as I asked lots of questions.
4
15 August 2023
No English . Bad packing of the goods . We experienced damage to our wardrobe to the extent that the unpacking crew in Paris was not able to put it back together and we had to destroy the wardrobe . Pillows were put straight into a cardboard box without wrapping first in paper , etc... - Very professional , polite and helpful - Damaged goods forcing us now to buy a new wardrobe in an expensive city . So besides the inconvenience of not being able to unpack our clothes ( no wardrobe ) we will also face another inconvenience of another crew entering the flat to install a new wardrobe . No reply from the insurance company yet . Our previous international moves with Gosselin all went fine but this one did not go well at all ?
J. W.
9
15 August 2023
M. O.
9
14 August 2023
Updated me on events, all good! - I did like the move! All was good! Nine is because "there is always something to perfect" !
A. K.
9
14 August 2023
The team was excellent, the general manager did a poor job double booking our moving dates. A reduced team showed up, packing took a day longer than expected. Quite a bad experience with the man of AGS in charge. - The team did an awesome job, but a bigger team would have been appreciated. Moving a piano with such a small team was not very easy...
D. J.
7
14 August 2023
The costs for the service provided were really high.
P. A.
10
14 August 2023
Very clear and timely communication; always received feedback on all my questions.
I. F.
9
14 August 2023
E. G.
10
11 August 2023
Again - shipment acutally arrived early. guys were professional and fast. - Excellent - your guys were quick, polite and finished a day earlier than expected. Very professional
O. M. W.
10
11 August 2023
P. D.
8
11 August 2023
Good moving company, I am satisfied. - Professional movers, very hard workers and polite. - Took a while to get clarity on the moving dates out of Budapest but for rest good and quick response.
9
11 August 2023
Bon contact qui a arrange et coordonne le déménagement et les demandes spécifiques avec du professionnalisme - Pas de conseils pour optimiser les couts de transport et choisir la meilleure option - Prise des meubles suite a mon déménagement sur place a Sitges et bien guarder a Barcelone - Bonne livraison a Issy-les-Moulineaux - Bien content avec le grand demenagement. La gestion du changement était un peu plus dificile - Bien sur -> vous pouvez aussi me contacter pour plus de details
Markus SANDMAYR
8
10 August 2023
My belongings were moved with care and in accordance with the advertised timeline. Everything arrived on time, nothing was broken nor lost. The teams both in Belgium and in Phoenix did a great job disassembling then reassembling all the required furniture.
P. L.
7
10 August 2023
Things to improve: - more accurate inventory written on the boxes (origin) - keep all items of the same set together (origin) - better preparation of the crew (destination) - better consideration of personal safety (destination) - The team at destination consisted of 3. The only tool they brought to open the crates was a claw hammer. This proved to be the wrong tool to open them, which made me go to a hardware store to buy a flat pry bar (for which they reimbursed me). Because of this, a lot of time was lost. With regards to safety, I was surprised to see they were not wearing safety shoes. The flatbed truck was quite high and the boxes had to be unloaded on a hand truck via a very steep ramp. On occasion, this created dangerous situations. - The team was friendly and worked hard. However, when unpacking we noticed that the inventory written on the boxes was often not accurate, which made it hard to unpack the boxes in an orderly fashion. For example: one box had written "clothes" on it, but it only had one clothing item in it. All other items were remote controls, cables, and a gaming console. Furthermore, different pieces belonging to the same set were often packed in different boxes. This, in combination with the first remark, made it hard to find all necessary pieces to reassemble these sets. - Nice person, but the volume estimate could have been more accurate - Jill is always available and very flexible. She stays in touch and will answer all questions
D. S.
8
10 August 2023
M. F.
10
10 August 2023
Very efficient, careful and friendly team.
M. I.
9
10 August 2023
E. R.
0
10 August 2023
A. B.
6
10 August 2023
You really need to work on your communication on this side of the move. I am very concerned about not discovering all damage, especially given that we were not able to unpack during one day of the long weekend, and were blind-sided by the short timeline. - The movers themselves were great, top marks. I had issues with Harriet: communication was inconsistent, I had to communicate and confirm my preferred date multiple times, and was still offered a date that I had said absolutely did not work for us. I have also been given three different timelines for reporting damage, each one further from the move, and successively shorter. On Monday I was told 30 days, on Tuesday I was told fifteen days from receipt of a form, and today I was told SEVEN DAYS from move, meaning TOMORROW.
A. G. W.
7
10 August 2023
Maaike personally was good - but the whole process was only 'fair' - the link Gosselin/Unimove was not clear from the beginning. Also what is the responsibility of Unimove and what of Alfa Moving? Too many contactpersons: We emailed with Raymond, Maaike, Julie, Linnea, Erik and Eva... - Quite a few mistakes were made to calculate the volume.
G. V. P.
10
9 August 2023
H. M.
9
8 August 2023
F. A. M.
10
8 August 2023
Impressed with Gosselin and Boonma's professionalism, excellent customer care and service. I'm keeping their contact numbers for future reference and will even recommend to friends and family. - Timely and friendly delivery! I truly appreciate their flexibility in delivering the items with such short notice. Many thanks! - The initial survey and especially the packing went extremely well! The items were very well packed, maximising space, well protected and clearly labeled. Granted I didn't have a ton of stuff but they were quick and were able to finish in one day. Very impressed! - Emilie was superb! She kept constant contact and made it her personal mission to get my personal items shipped from Bangkok to Geneva in time for my wedding. Without her help, we would not have had the things to make our decorations and giveaways. Thank you so much, Emilie!
M. L.
9
7 August 2023
Elle a su gérer un dossier compliqué et pris les dispositions nécessaires avant son départ en congés - Fait au Cameroun. Plutôt bien pour les habitudes de ce pays - Personnel compétent et travailleur
Jacques MOLINA
Moved to
Andorra
from
Cameroon
8
7 August 2023
Friendly and efficient team . We were happy that the team was based in ch
V. H. M.
7
6 August 2023
MoveOne does not provide any service in Djibouti but sub contracts to Ougoul Transit. It took them ten days to arrange transfer of the container from the harbor to my place, and there was obviously more furniture to be assembled than what they had expected. There is room for improvement of communication at least! Everything went OK with the Ougoul team. I eventually got all my stuff in good shape, and they turned out to be very helpful.
O. I.
10
4 August 2023
great communication and very helpful - The team that delivered our belongings to St Ives were super helpful, friendly and efficient. They worked really hard on a very hot day! - Great service from start to finish! Would highly recommend. - Great communication, very helpful
K. C.
10
4 August 2023
Claudio Gaetano Marelli
10
4 August 2023
Thanks to all the crew for a smooth move - very much appreciated. - Same team delivered the same day - amazing! - Packing team were great! - Easy to do a video call survey. - Very responsive, very knowledgeable, and easy to communicate with. Thank you, Cristinel.
9
3 August 2023
Clear guidance & tips for packing and friendly communication. - Friendly and helpful mover personnel. - Very kind, quick and careful moving in. Helpful personnel, very professional behavior. - Although the move went very smoothly, I still wish to share something. We learnt that the packing staff only get 50 euros a day from their subcontractor. I don't know what the working conditions are and how this was restated in the contract between Defence and Gosselin on the one hand, but also between Gosselin and the subcontractor on the other. Perhaps we should be careful about involuntarily participating in the exploitation of workers within the European Union. - Good & friendly communication during the process.
9
2 August 2023
Motivated team. - Very kind and solution-oriented. - Nice service, but the Gosselin representative came alone with all the airfreight . As it had been delivered in big boxes, the moving into the house in Basel/Switzerland could only be done with the help of our son.
K. O.
9
1 August 2023
M. S.
9
1 August 2023
we've lost 2 hours because the team did not have blankets or wrapping material to protect the furniture. - The Dutch team was a very performant TOP team
J. H.
8
1 August 2023
I would have preferred a representative from Gosselin for the surveying at the beginning (like in the past Mr. Premereur). It became obvious that the subcontractor did not have the full picture and was not from Gosselin. Before Mr. Boiko took over, I sometimes did not feel fully accompanied in the early stage of the removal planning and the service was not personalised as such. However, my overall impression is good and I know that Gosselin is a huge company. - good service and management of the overall removal process which included also warehouse handling - see Nr. 4 - I am a civil servant and prefer my name not to be published. However, I regularly do mouth to ear promotion for Gosselin in my organisation. I have moved several times already and will continue to choose Gosselin in future. - very timely reaction to questions and issues, good knowledge of the removal process and its different elements which need to be combined.
10
1 August 2023
Very good service, quick, puntual, flawless. I Recommend them!
Agar Matesanz
9
28 July 2023
Michael Artiges
9
28 July 2023
A. B.
9
28 July 2023
Alain Peigné
10
28 July 2023
Mary was communicating with us every step of the way. The delivery people were quick and able to organize the storage container so that everything fit. - Again, very responsive and transparent when it came down to costs, paperwork, and volume of material covered. - She was very responsive and understanding when unexpected things popped up on our end. She organized the pickup and delivery quickly and updated us periodically when the shipment was in transit.
R. D. V. I.
8
28 July 2023
H. K.
9
27 July 2023
V. G. P.
10
27 July 2023
C. H.
9
27 July 2023
M.C. coordinated everything in a very professional way while maintaining a friendly approach. - Everything was coordinated and carried out in a very professional way while maintaining a friendly approach.
Orazio DeFilippis
2
27 July 2023
E. V.
8
26 July 2023
M. R.
8
25 July 2023
Friendly and helpful staff. - It was quite difficult to read their writing on the inventory and the boxes. In some boxes we had mixed items as wel from the kitchen, the office… On the other hand the staff was very nice, helpful and friendly.
C. M.
10
25 July 2023
Some items are missing in our shipment, for which we issued our claims on the day of the move (July21st). Even though this might be the fault of the subcontractor of Gosselin, this affected our overall feeling. - Some items not installed properly, like the couch in the guest room or the dining table (some scres left behind etc). Other than that, the team was really hardworking.
E. S.
9
25 July 2023
S. D.
8
24 July 2023
Communication about delivery day was bad. They did not come on day as arranged. When they did come, they arrived without warning. Overall communication with delivery driver was very poor. - Very friendly, on time. Very efficient.
P. W.
8
21 July 2023
Please add more detail during the quote, like a list of items included in the quotation. - For other customer like me could be usefull have clear all the requirements since the quote. That allow customer to planning really all about the mouving.
D. R.
7
20 July 2023
The team was really fast - Some things were poorly packed and damaged, some things that should have stayed in Mexico were packed (we made clear what shouldn't have been packed) And some stuff was hidden/packed in other furniture - Overall good, only the communication when we were still in Mexico was not optimal due to the time difference
T. M.
9
20 July 2023
G. L.
10
19 July 2023
C. V.
9
19 July 2023
Équipe dédiée et flexible - Probablement dodus évalué le volume
1
18 July 2023
Anton organized the moving of goods at a high level. Anton was always in touch and ready to help. - The staff worked very quickly and professionally. - I'm completely satisfied with the service of moving of household goods.
10
18 July 2023
I. C. M.
8
16 July 2023
It's strange to fill in a feedback, while the damage is not fixed yet! So if the damage is handled well, it's an 8. GOSSELIN Moving is better organized than COLEMAN Moving (office). The movers are in both companies great! - you need a US number to have a delivery. They promise to call you the day before, they don't. They react on a mail after 5-7days (most of the time). - he estimated the m³ as 28, but apparently it is without packing. We had 10m³ more. - For Mil security reasons, it's forbidden to share my name or information about my family. I don't give you permission.
T. D. D.
10
14 July 2023
Jaroslav Spiroch
8
14 July 2023
Overall, it was a good experience and, if necessary I would use them again. - The liaison prior to the delivery was good although I did seem to be asked questions that should not have been required as the answers had already been given. The additional fee of 240 EUR for the moving of my jukebox was not earnt as no extra work was required to move it. It was wheeled to the lift, and wheeled out of the lift. Other than that the handlers did a good job. I still do not understand why I had to pay an extra 60 EUR for storage at the docks something which I had no control of. - This would have been excellent if they had met their 4 - 6 weeks estimate. The prior removal service was excellent, and the actual day of packing my belongings and removal of it was well orchestrated. The handlers of both my juke box and the remaining belongings was first class. - He was always available to answer questions as to the move, giving frank and honest answers. Therefore, I always felt well supported. However, he did forget my change of e-mail address to mickhughes534@gmail.com which meant this survey was delayed.
Michael Hughes
10
13 July 2023
Very helpful staff from start to finish with fair pricing. - The delivery crew was on time and worked quickly but carefully. - I was not entirely satisfied with the repacking: all clothing items were rolled into large bag formats and the rearranging/mixing of household items in different packaging wasn't helpful either. - Anka has been very helpful, and she always responded promptly and followed up on the things to do.
P. K.
8
13 July 2023
A. I.
9
12 July 2023
very professional - high level service - very professional and quick also. - Remote survey proved a little bit biased. On site survey was perfect.
6
11 July 2023
I. W.
9
11 July 2023
B. O.
10
11 July 2023
Great service provided by the team - Great service provided by the removal team
I. P.
10
10 July 2023
Eva Chrstiane Stefan
9
10 July 2023
Bike had very minor damage that was purely aesthetic.
D. G. N.
9
23 June 2023
délais tenus, équipe professionnelle , aimable et serviable, ils ont même repris des cartons et emballages qui ne venaient pas de chez eux bonne expérience .
1
21 June 2023
Contract not respected. Not a door-to-door. Fights between the two teams. I had to do their job. Unacceptable. - I discovered that they did a big mass in the boxes. The annotations were different from the content. No respect for the clothes. Shoes and one suit missing...strange - Never had the call back when it was a big mass
8
21 June 2023
Subcontractor of subcontractor to collect goods in Lichtensteig (CH) and movers wanted to do everything asap with little attention to the items moved. One sculpture was damaged at packing as it touched the ceiling of the container. - We are happy with Belgian side of the move with responsive partners but were not impressed with the Swiss end. We mentioned this already just after the loading so Gosselin has the details.
L. d. M.
9
20 June 2023
E. d. B.
8
20 June 2023
The delivery took quite long (almost 2 months from Moscow to Paris). There were few damages observed, I just submitted a claim. All the rest is good, the overall experience is positive.
10
20 June 2023
P. E.
7
20 June 2023
The moving team and the driver were very professional and efficient. - The driver was fantastic helping us in absence of a local team of movers in France. We moved with the help of the driver all the furniture from the truck into our house by ourselves. - 7 because of the absence of movers in France. The moving team in Belgium was great.
5
19 June 2023
Contact toujours très sympathique mais circulation de l'information pas toujours claire, notamment entre les différents parties du déménagement (privé et professionnel). Comme je l'ai indiqué par mail, j'ai regretté que les informations sur la question des assurances et de la responsabilité ne soient ni communiquées spontanément dès le départ, ni très rigoureuses par rapport aux questions posées. - Expérience mitigée avec la bureaucratie centrale, mais très bonne avec l'équipe de déménagement. D'où une note moyenne de 5. - Très bonne équipe, compétente et sympathique, et bon team leader, à l'écoute et qui a été capable de rédoudre les problèmes qui se sont posés. - La visite en elle-même s'est bien passée, mais le suivi a été laborieux: absence de réponse aux mails, communication à mon avis confuse et absence de prise en compte d'un élément très important signalé pendant la visite: la nécessité de ne pas appuyer le monte-charge sur le balcon, vu les risques très graves entraînés par cela lors de précédents déménagements et que j'ai clairement exposés lors de la visite. Heureusement le jour du déménagement l'équipe a trouvé un système D, mais elle n'avait été prévue de rien. De plus ils n'avaient pas le monte-charge correspondant aux nécessités du lieu, de sorte qu'ils ont dû en faire venir un autre, ce qui heureusement a pu se faire mais a retardé tout le processus.
10
19 June 2023
უღრმესი მადლობა გვინდა გადავუხადოთ ლაშას, მამუკას, ბაჯბაჯას, გოკას, პომიდორს, ნუკთრს, ბეკას, იგორას და ყველა წევრს მათი პროფესიონალიზმისთვის!!
9
17 June 2023
Open, responsive and pragmatic - Box removal should have been clarified in advance.
J. L.
9
16 June 2023
Ondanks dat CMS gefaald heeft in haar deel van de verhuizing en er een bijzettafeltje sneuvelde tijdens het uitladen van de container door de ingehuurde verhuisploeg, zijn wij over de gehele gang van zaken met Gosselin en de door hen gehuurde verhuizers erg tevreden. Een professionele partij. - Gosselin heeft van aanvraag tot aan levering en erna professioneel gehandeld en ons bijgestaan met raad en daad. Dominique willen wij in het bijzonder bedanken voor haar inzet. De nalatige service van Caribbean Moving Service in Curacao heeft er deste meer voor gezorgd dat Gosselin kon laten zien hoe je wel juist met klanten omgaat. - Dominique is erg betrokken en behulpzaam, reageert snel en komt snel met de juiste informatie bij je terug.
J. J.
9
16 June 2023
A. I. D.
5
15 June 2023
Comments above. - Many belongings were poorly packed and ran the risk to be damaged. Some of them effectively were and will demand insurance coverage. Ex: i) paintings were packed together with the same paper, therefore, the frames were pressuring the canvas - one of them was rigged. Same thing for glasses frames. Poorly packed. At least three of them have broken; ii) books (which are obviously heavy) were packed in the same boxes of decoration peaces (which are obviously fragile); iii) cups were packed together in the same paper, with no separation. some of them have broken, of course; Just examples. Unpacking boxes were a bad experience...
R. M. F. F. N.
8
14 June 2023
En amont lors de la définition du besoin avec M. Ravon, il aurait été plus pertinent de faire le tri directement au garde-meubles plutôt qu'à Rueil car apparemment vous aviez la place et cela aurait économisé un chargement et un déchargement et sans doute une réduction de coût pour nous. - très bonne qualité de stockage et de prestation de vidage et tri. mais le coût reste trop élevé selon moi. - super équipe
10
14 June 2023
Damages to the property, some not covered because it has been more than 4 days even though we are talking about a 3-day international move + 1 day of reply time from ARKPOL. - On the other hand, very careful with the new flat and furniture's.
G. K.
10
13 June 2023
R. C.
8
12 June 2023
D. M.
8
12 June 2023
I just got the delivery 10 days ago. The delivery company charged me USD 425 extra as attached. $75 for Elevator fee $350 for shuttle service: they claimed that big trucks are not suitable for shuttle service. So they drove a small truck to my apartment. I was presented with this quotation by the driver at delivery. I'm not sure if that was discussed/agreed with you. However, I had no choice but to pay for it. And the whole process took almost 6 months, from door to door (from Amsterdam to my new home in California).
J. A. Y.
10
12 June 2023
Ahmet Donmez
10
9 June 2023
S. W.
10
9 June 2023
G. S. M.
9
9 June 2023
S. P. O.
10
9 June 2023
From the very first phone call, Gosselin was extremely helpful. Every person I dealt with was knowledgeable, prompt, and kind. This was a move under a very, very difficult circumstance with a medical illness. Therefore it was extremely helpful to work with Gosselin and I would work with them again. - Dominique was thoughtful and answered all questions thoroughly and promptly. I feel very grateful to have worked with Dominique on this move.
C. M.
10
7 June 2023
Excellent. Une équipe est arrivée à l’heure prévue. Très méticuleux sauf pour 2 objets qui n’ont pas été suffisamment enveloppés et qui par conséquent sont arrivés cassés - Excellent. Chaque individu à qui j’ai eu affaire a été formidable et le tout très efficace - Je ne peux en dire que du bien. Efficacité, propreté, politesse. Excellence est le mot qui décrit le mieux mon expérience avec Gosselin - Formidable. Je n’ai que du bien à dire la concernant
M. V.
10
6 June 2023
Georgy Tal
10
6 June 2023
Ahmet Donmez
9
5 June 2023
M. A.
9
5 June 2023
E. V.
9
5 June 2023
K. P.
10
5 June 2023
Aitana Martinez
1
4 June 2023
My experience with Gosselin was one of the worst experiences my family has ever had. We will never, ever forget the (4) months that Gosselin froze our personal belongings, while we moved to a new country and kids started school. I had to purchase thousands of Euro's in items to get through this, but mostly we just had to live without our things, which was a huge strain on my family. I think Gosselin is a cruel and unethical company - probably criminal as well given what I have seen from the leadership. I do understand you were having payment disputes, but my company had offered to settle our portion back in February to release our goods. Gosselin refused and we all ultimately lost (3) months - my family was denied our personal belongings and Gosselin lost (3) months where they could have had cash in their pockets... all of this was completely pointless and solved absolutely nothing for Gosselin receiving their overdue debts. There are other ways to collect on overdue debt that do not require messing with people's lives. - Very Good - Dominique and Julie were exceptional - Yes please share the "overall impression" section on your website and social media channels. I think people should know what kind of company Gosselin is
Adam Stitzel
2
4 June 2023
Zu viele Ansprechpartner dadurch überhaupt nicht kundenfreundlich und zu umständlich. Keine gratis Lieferung von Umzugsboxen bei einer Offerte von ca. 18000.-??? Nach 10 Tagen schon die Mahnung, obwohl über Firma bezahlt wurde. Für mich alles in allem unbefriedigend.
R. H.
10
31 May 2023
L. S.
6
31 May 2023
D. G.
9
31 May 2023
I recommend cooperation with Gosselin. All my questions were always answered. The Gosselin team delivered my items to Canada with high quality and as quickly as possible. Thank you for a job well done. You are best - Natalia did everything and even more for the successful transportation of our personal belongings to Canada
K. K.
10
30 May 2023
A. S. F. S.
9
28 May 2023
A. G.
8
26 May 2023
I was not present
F. R.
Moved to
Pakistan
from
Afghanistan
9
25 May 2023
It is a 9 not 10 because of the experience we had moving to New York ZH-NY, during the move we had some serious breakage. The move back was very good! - The unpacking went smooth and whole team was very friendly and considerate - Just outstanding - Mr Schumann and his team did an amazing work
J. C.
10
25 May 2023
S. F.
9
24 May 2023
M. S.
10
22 May 2023
The overall Service from Unimove was great. Organisation of the move was efficient and customer focussed. Great communication from the customer service coordinator all along from start to finish. Quality at a competitive price. - Sharna Bamsey from Grace has been very efficient with great communication. Sharna found a way to pass our good through the Customs the best way and was very accomodating. Delivery at our home in Canberra was well sone. - Arjan has provided a great service. Staff coming to our place in France were efficient and very well packed the goods. - Note sure you are referring to, Arjan has been fantastic all along the process. - Very happy with Arjan's service. Efficient, customer focussed, strong communication. - No other comment, thank you.
Jean-Baptiste Renard
10
22 May 2023
S. & R. A.
10
20 May 2023
Good information all the time about the shipment - The lady in Moscow knew everything about Thai custom rules.
U. P.
8
19 May 2023
D. D. V.
7
18 May 2023
the shipment of the second part was managed very efficiently by mr Cuhls - good and friendly staff but the charge for the piano was excessive as there was no speciality team on arrival. The piano should be considered a normal item with no extra charge. - a person of gosselin should have been present at the end of the move to check the correct filling of the container in our case, the container was nit fully loaded and about 5 cbmn, which could have been put inside, were left behind.
T. J.
9
18 May 2023
P. K.
10
17 May 2023
E. J. K.
10
17 May 2023
From beginning to end my experiences for moves to Tbilisi Georgia and Houston Texas went very well. I would recommend your company to others without hesitation. Thank you for your supoort throughout the whole process.
8
17 May 2023
Al goods well received, and no damages occurred. Not that due to the delay , out of your control due to the breakdown of the truck, we would like to receive more communication from Gosselins part. At the end we communicated directly through the driver what is fine, however updates should also be communicated by Gosselin.
Stephan Van Puyvelde
10
16 May 2023
S. R. B.
9
16 May 2023
A. Plitchenko
10
15 May 2023
M. H.
10
15 May 2023
B. B.
9
14 May 2023
Competent and friendly staff. Careful and efficient work. Would have likedto have boxes in advance to be able to pack certain stuff myself. - Friendly and efficient staff. Very helpful and patient when putting furniture to the right spot. - Always responsive whenever I contacted her. - Ver clear and transparent. Answered all my questions.
S. A. S. K.
10
13 May 2023
A. G.
1
12 May 2023
T. O. K.
10
9 May 2023
Vincent Lamet
10
9 May 2023
D. T.
10
9 May 2023
M. Z.
10
9 May 2023
Great crew and professional - courteous, friendly - Very responsive and helpful in keeping updated and answering any questions
R. S.
9
8 May 2023
C. L.
0
8 May 2023
Martijn was really there and available for us at all times. The best in the team - by far
A. S. C.
9
8 May 2023
I was very happy with the assistance of the Gosselin teams! Moving comes with a lot of thinking and organization. The very professional, polite and experienced movers of Gosselin made everything easier and helped to bring structure in the chaos. Just what I needed.
10
8 May 2023
Cristian Kuszai's performance was excellent. I called Cristian while he was on holiday and he answered my call, he called the movers to confirm their arrival time and help me. I really appreciated this.
M. S.
9
6 May 2023
A. B.
9
5 May 2023
A concern : the security key of the treadmill has been lost A remark : between the visit of the expert and the move, I reduced the volume by 20%. Thank you, Alex Lenaerts
9
3 May 2023
E. S.
9
2 May 2023
Super fast service for customs and delivery. Great onsite crew. - Very conservative estimate though re volume of shipment - Very attentive and solution oriented
Andreas Kratzer
10
1 May 2023
Quick and effective, flexible to arrange the time of delivery. - I was also very pleased to deal with Claudia, who was competent and flexible and helped me find the most effective arrangement for my double move. The only remarks I would have are on the packing, which seemed to take much more space than necessary. Boxes were often filled only at half of their capacity and this meant that items inside were not firm enough. As a result one cup got broken and another damaged. - We had a virtual survey, not an in person one - It has been a real pleasure working with Emilie. She has been present and attentive, always responsive and helpful. I have never had such a stress-free move before.
R. P.
8
27 April 2023
M. B.
9
27 April 2023
V. H.
9
27 April 2023
I. B.
10
27 April 2023
M. E. F.
9
26 April 2023
Very responsive and helpful, all topis were in line with schedule w/out any surprises and communicated well in advance - Team open to support and communicative. We had a situation that some of electronical devices were packed by mistake, but Gosselin Team in Poland immediately helped, checked the boxes and returned it.
K. K.
10
25 April 2023
The truck diver + his assistant were extremely hard working !
Sacha Place
9
24 April 2023
N. K.
Moved to
United Arab Emirates
from
South Africa
10
24 April 2023
Artur Sokolowski
10
23 April 2023
Aracelis Colon-Kost
10
22 April 2023
10 points expierence from end to end. All the involved stakeholders were simply excellent and customer centric oriented. A big thank you to the whole team. I would repeat without doubt! We are already recommending you.
Marc Schulte
9
21 April 2023
C. U.
10
20 April 2023
P. v. E.
9
19 April 2023
Miguel Pires
9
19 April 2023
L. D.
10
18 April 2023
J. A.
9
18 April 2023
I would like to commend the guys doing the packing: they were very nice but incredibly fast and thorough at the same time. - She was very responsive and solution-oriented, always informed me about my options as soon as possible.
Z. F.
10
14 April 2023
Overall very impressed, excellent team, great support vey happy about the whole process and outcome - same excellent, trying to assist and provide support and find solution. - Excellent team, very friendly and professional - Excellent support, availability and reactivity to find solution and ensure everything runs smoothly. - As I am working for Roche, happy to pass this information if need be, already informed Packimpex.
Dominique Ollivier
10
13 April 2023
very happy with Gosselin Poland support. always recommend to others - extremally happy with support mr Wasiak provided throughout whole process
10
13 April 2023
Outstanding support, timely follow ups, great experience overall
G. F.
10
12 April 2023
As explained in question 4 my dealings with Gosselin Switzerland were great and faultless but Australien OSS was certainly not smooth. I am glad though customs eventually agreed to accept the German death certificate as otherwise it would have delayed things by quite a few weeks. Why I paid A$352 estate tax is to me not clear and how this was calculated - My dealings in Australia with OSS World did not go smoothly as there were delays with paid moneys from my side and although paid it took several days to be cleared which led to the shipment needing to be stored as I was then not available. Also on day of delivery (2 hours before scheduled delivery) I received an email with outstanding bills (estate tax and customs bills). No phone call and I was told previously that shipment was cleared as it was in OSS storage facility. For over 2 weeks I did not hear anything and then OSS representative (Amy Higgins) told me she received overnight a bill from customs that bills were outstanding. Another issue was Australian customs needed death certificate from my father and needed it translated in English (I did not think I needed one and had only one in German) This delayed things and then they agreed with me writing in English that my father passed away and me supplying German death certificate. However, I still paid 352 A$ estate fees literally 2 hours before shipment arrived which I was not aware of previously...This I felt was less than professional but had nothing to do with my Swiss experience of Gosselin. - I dealt with several people from Gosselin Switzerland mostly by phone apart apart from initial sales representative and pick up.It was throughout a pleasant experience! - Massimo Calabrese was very friendly attentive, and professional. He was clear and responsive to all my questions. Great!!!
F. v. F.
9
11 April 2023
M. H.
8
11 April 2023
C. M.
9
11 April 2023
M. H.
9
11 April 2023
R. J.
8
11 April 2023
S. H.
10
11 April 2023
S. K.
9
11 April 2023
Paolo Spagnuolo
9
10 April 2023
Y. V. G.
9
8 April 2023
I'm very happy with the move. I already mentioned the two issues - the couch wasn't fully reassembled and a lighter was packed dangerously, but otherwise, everything was great.
9
6 April 2023
S. R.
9
6 April 2023
Arrived on time, explained the process in details and executed the task swiftly and professionally. - I appreciated the always swift and accommodating replies.
4
6 April 2023
M. C.
9
5 April 2023
I haven't been in contact with the sales representative, as my moving was organized through my company
9
5 April 2023
She was fantastic, very professional and did a very good follow-up and accommodate all my requests
0
3 April 2023
J. H.
9
2 April 2023
K. C.
10
31 March 2023
Stefan Meusel
9
31 March 2023
C. I.
8
23 March 2023
F. A.
10
21 March 2023
Excellent work, coordination and communication at all stages of the shipment process. Great attention to details. Very professional crew members in all three countries - Russia, Belgium and USA.
E. G.
9
21 March 2023
B. P.
8
16 March 2023
Some letters were missed and information were not timely checked.
1
15 March 2023
J. M. P.
10
15 March 2023
N/A - Given that moves are always very stressful, Gosselin, and specifically Federica, made this part of the move nearly seamless. A big thanks to everyone involved! - The installation of all of the furniture was a complicated and time-consuming job, but it was handled perfectly by the handymen. They were all very kind and they did a stellar job with the building and installation of everything. The apartment turned out just as I had imagined it, if not even better! - With several changes in how we wanted to handle this move, Federica remained agile and very reactive. She was a great pleasure to work with, always maintaining a great attitude.
E. W.
10
15 March 2023
I'm really impressed about Unimove. No problem is rised during process. - Bert was very kindly person and managed all transportation process very well. I;m very happy to move my belongings with Unimove by Bert.
I. A.
7
15 March 2023
Very good service from the office AGS, also very punctual in delivering. - Via email see above comments. As for the company that came to pick up the boxes, very punctual and nice. - Andrea has been very helpful and comforting, especially as it was my first move - I have scored only 7 as I do not think the packaging was secure at all; I had done it myself but it was not re secured and the boxes have arrived opened in some areas - You can share my feed backs but not my name
K. P.
7
14 March 2023
Packing was quite time-consuming with endless smoking breaks, crew arrived late, and little info on organization was given. Commented above. - Sales rep gave perfect first impression, calculating briefly, analyzing needs \u0026 answering those immediately. - Great, crew arrived on time, provided solid advice on unpacking, informed about their schedule in advance, were quick \u0026 efficient. The support regarding documentation was received, and answers via email were fast \u0026 thorough - Had to request the status multiple times to get any small bit of information, and had little understanding on timelines, requirements, delivery status etc. Late info on already packed items in terms of volume after 1st address, and no ETA after packing till mid-January. I know Olesya was sick during this time, no hard feelings, but overall it could have been done better.
10
13 March 2023
Steve Béguin
10
13 March 2023
N. E. W.
8
13 March 2023
Overall, the job was done with care, but I was a little disappointed, especially with the messy unpacking of the clothes and storing them on the shelves.
8
11 March 2023
M. S.
8
10 March 2023
The movers were lovely. Their corporate team was dreadful though, it took them over 2 months to confirm when it would be shipped and until Shana got involved there were non-responsive. - Shana was great, responsive and easy to work with.
E. S.
7
10 March 2023
The crew delivering the goods did their job well. The communication with Decapack's office wasn't always smooth especially for the air freight. - At arrival of the goods we did realize that TransDragon didn't use any hanging boxes (where you can hang your clothes) for our clothes. Furthermore, they did pack paintings inside the box without any protection. Also from 4 standing lamps 3 have been damaged because of poor packing. - I alreday had various moves with the FDFA and this is the first time that the company informed me that there will be an additional charge if they need to pick up boxes from my home on a different day. If I would have needed all the boxes to be unpacked the company would have had to provide people for an additional day and wouldn't be finished in 2 days. I'm aware that it is in the instructions that this service is charged additionally but as I said this is the first time a company wanted to charge me extra. In my opinion this should be included and be your customer service evenmore because the company can organize the pick up when they are in the area. - This is the first time I did have a Customer Service coordinator. I'm used to always communicate with the different moving companies in the different countries. I think if everybody involved knows the role of Emilie it can help to make the expirience with your company even better. I had the impression that your different counter parts in China and Chile haven't received the information that they always have to keep you in the loop. Some time I was asked the same questions again from the local moving company.
D. A.
Moved to
Chile
from
China
4
10 March 2023
I was requested to provide the same information over and over again. The person in charge did not take not of information provided in the very beginning. The shipment war routed from Rotterdam to Hamburg to London and finally unloaded in Antwerp even though the final leg was set up on birch on Rhine river. How stupid is that. at least three weeks were lost because of such nonsense. No explanation was offered. Destination services were charging Rs 2500 extra for additional boxes provided. such additional charges at an overall price of more than USD 10'000 are outrageous.
M. G.
8
9 March 2023
C. R.
0
8 March 2023
G. D.
7
7 March 2023
No. - The persons that where moving gave me ambivalent feelings. Especially when I told them that we need to pick up all the boxes in the cellar aswell. Pluspoint for helping us throwing wellpapp that where not their responsibility. - Emilie was a true carrier and amazing in providing service. Something that I would have liked is to get more information about that the costs would increase you less flexible I was. It was a speedy hiring process but I would have made other decisions based on more information about the cost of the moving. But, as I said. The time between signing the contract for HZI to moving was ideal for a bigger moving process.
J. L.
10
7 March 2023
Three men unloaded my goods: they were polite, friendly and very professional throughout. - I had a very positive experience with Gosselin and would definitely recommend them to others (just as a friend had originally recommended them to me). The price offered for moving my goods was very reasonable. All my email queries were answered promptly and carefully, and I was kept updated throughout the process. - Simon responded very promptly to emails and answered all my questions thoroughly. He was very professional.
O. A.
10
7 March 2023
Very professional and expedient service was provided fit for our needs. - Very satisfied
10
2 March 2023
D. J.
9
28 February 2023
R. S.
10
28 February 2023
T. B.
5
24 February 2023
The services provided by the Service Coordinator were very good as I have said and up until the van arrived at its final destination we were very happy with the service and level and accuracy of communication. Had the delivery been as efficient as everything up to that point, we would have been very satisfied with the overall service. Rachel also acted swiftly to appease our subsequent complaint and offer a level of compensation which we appreciate. Unfortunately the poor experience does somewhat tarnish our overall experience but would hope that the specific circumstances of the day are not the usual service you strive for. - Despite repeated requests to arrive before 10am to ensure the move could be completed with little disruption to the public and shopping high street on which the van needed to park, the van arrived at peak lunch time. I also instructed that arriving after 10am would require a permit (of which the paperwork to apply for this was provided back in the UK) - the driver did not have this, so any fines he would have incurred could have been avoided - luckily as far as we know, he wasn't fined. Despite repeatedly informing the UK team that the boxes needed to be brought up to the 3rd floor with no lift, the van arrived with 1 crew member who thought he only needed to carry them up 1x floor. There were items on the shipment that were too heavy for one person to carry, I am not sure why anyone thought it was ok for him to manage the delivery on his own and agreed with him saying so. It was literally impossible. It would also have taken far too long for 1 person to unload, carry and unpack the van alone, which would have caused serious disruption to people and business around the address which I did express needed to be minimised. We have previous experience of removals with Cadogan Tate and a 1-man crew would have been unheard of for any job - large or small. Because he was parked "illegally", we had to hastily unpack the boxes ourselves so he could remove the debris without any further delay which left our belongings in a complete mess. We were satisfied with the crew member and have no complaints against him, however he and we should never have been put in that position. - She was super proactive and responsive and always very helpful to find a solution and provide answers. - the team were professional and efficient.
R. D. M.
3
22 February 2023
Cf commentaires ci-dessus - Equipe sous dimensionnée au début du chargement ayant entrainé du retard et une fin de chargement baclée - Aucun suivi de notre réclamation, depuis le 13/12/2022 nous sommes toujours dans l'attente de savoir ce que sont devenus les colis manquants. - Prestation déplorable, un nombre important de colis (n°19, 22, 23, 31, 32, 33, 35, 36) et d'objets (un vélo, 4 pieds de sommier, une étagère de table basse et un plateau de table en plastique blanc) ont été perdus entre le chargement (Colmar) et le lieu de stockage (Sausheim) puisqu'ils n'ont pas été remis au transporteur en charge de la livraison sur le point d'arrivée (Toulouse)
9
22 February 2023
D. M.
8
21 February 2023
Overall the service was very good except for a few damaged goods which the team has promised to resolve with the insurance .The main problem was the delay in the shipment .Goods where taken in Antwerp on 7 th december and shipped on 31st december - They where respoding to our queries immediately as we where anxious with the delay in the shipment .Would definetly give them 5 stars - Except that Steven promised the delivery to be lot faster than it was actual .The delay was more than a month and this resulted in us renting a car for an extra month .
Sachin Mehta
8
17 February 2023
If it were not for Olivier I would give a 10. - Michelle and the whole team were great, no complaints. - She was outstanding and is the main reason I will keep on recommending Gosselin despite the mess caused by Olivier (see next item). - The movers were fine. As noted above I could not be there in person because I had started by new job in the US. They responded to the emergency that OIivier had caused and in the end did what was needed. - Olivier was a disaster. A friendly fellow on the surface but completely useless. He never responded to any emails and, most egregiously, failed to forward a very important and detailed instruction note I had written up for the movers (since I could not supervise the move in person.) In the end, I was able to correct course in real time only because I had asked for a video tour when they were done, but it involved breaking away from a very busy day at work. I'm still so angry when I think about this. All he had to do was forward an email!! How hard can that be? I was also unhappy that he had, very initially, pitched a much lower estimate than what I had to pay in the end. I wish he had been more honest about cost up front.
Helen Fessenden
6
16 February 2023
The move began well. I however had seriously bad communication with Vasili, the team leader. He raised his voice to me, telling me in a very strong manner that I was making his work very difficult for him. He then said “you’re sitting down having coffee with your friend” - my friend came over while we were unpacking and I sat down maybe for 5 minutes. And when I say 5 minutes, I mean maximum 5min. I was everywhere, doing my best to oversee the move and unpacking. Not that it concerns Vasili if I sit down in my own home for 5 minutes. Perhaps if I was working in his team he could say something, but I am a paying costumer and I will not stand for someone to critisize the fact that I sit down for 5 minutes in my own home. Laura asked me what else she could do (seeing as she was there to help our for 4 hours with unpacking) and I asked her to unpack clothes and put in drawers. She said “i can do it, but it’s not going to be pretty” and I said “that’s fine, just so the clothes are away and we get rid of the boxes”. I then hear Vasili, in a very angry manner yell at her and I don’t need to speak romanian to understand what he was saying. He was clearly instructing her not to do so. This is after she had helped me in the kitchen for 2 hours and had 2 hours left of her work. I spoke to him afterwards and explained how disappointed I was in his communication as I thought his team worked very well and fast. He did apologise but only because I started the conversation. Today, 16 february we were going through our 6y old dauhter’s room and we (she especially) noticed 100 euros missing from her savings which were in a jar. I can’t say for sure someone from the team took it, but seeing they were the only people around her things, I find it extremely suspicious and tremendously sad. So overall, these two incidents seriously damaged and coloured my experience with your company. - Laura was very helpful and kind. Other workers were also very efficient.
9
16 February 2023
S. A.
Moved to
Kenya
from
Tunisia
8
16 February 2023
A. M.
10
15 February 2023
P. N.
10
15 February 2023
as far as I can evaluate from far away - we have not seen the consignment yet as we don't arrive in Sweden until the end of March
E. P.
10
12 February 2023
Very quick move (within one day from Poland to Luxembourg), and very timely (both in Warsaw and Luxembourg). - Both persons were very quick and efficient with packing - Very responsive and helpful - A very efficient, responsive and helpful team of professionals. Familiar with the move for EU institutions and accompanying procedures. The move was really hassle free and cooperation with the entire team was seamless. Would gladly use them again for any future international or domestic move.
E. K.
8
10 February 2023
They were late both days, and changed the moving days 1 week prior to the scheduled date. - One of the employers broke a glass during the process and discarded it without taking a pic (necessary for reimbursement)
A. V. d. L.
10
9 February 2023
On time, efficient, and great care taken with my belongings. - Great communication all along the process, I was confident that my belongings were taken care of seriously. - Accommodated for a delivery on Saturday which was much appreciated. Great communication, on time and efficient. - I was not the contact person for the sales details (managed by ma company) - Great communication, smooth planning
A. B.
10
9 February 2023
According to customer Gudalupe Eichenberger the service provided by Julia (unfortunately we do not know her family name) was outstanding.
Reto Eichenberger
10
8 February 2023
Excellent service and follow up. - Everything went very smoothly - Katheline was an excellent contact who always replied very quickly and efficiently with an answer to all my questions. She also kept me advised of progress of the shipment at every step along the way. - Very pleasant and helpful, he made me feel that Gosselin would be a good choice. - It was an absolute pleasure to work with Gosselin for my shipment from Paris to Sydney. From my first call enquiry right through to delivery at destination everything went very smoothly. Any questions I had along the way were followed up immediately and efficiently so thank you Gosselin for your gold-star service! - Please feel free to share.
Diana Louis
4
7 February 2023
Excellent service. Efficient, extremely helpful and very pleasant team. Very friendly atmosphere which took the stress out of moving. Nothing was too much got them. I can highly recommend this company - Great relief to see the same team in Switzerland. Once again incredibly efficient, friendly and helpful. Also very clean and tidy.
H. B.
9
6 February 2023
Friendly, efficient and went beyond what was expected - Friendly and items delivered quickly and without issue - Friendly team, items packed quickly and efficiently - did a quick and through job and took much less time to complete than I had expected. - Supportive throughout the whole process and assisted with additional task with storage options in Dublin
C. C.
10
6 February 2023
M. G.
8
6 February 2023
Good team - Would have appreciated more updates regarding change in delivery dates
S. B.
8
2 February 2023
C. B.
9
1 February 2023
O. O.
9
1 February 2023
Erika Conti
10
1 February 2023
This was probably the best move ever! And I'm prior military!
D. H.
10
31 January 2023
E. D. P. K.
3
24 January 2023
Very positive for origin service. Very negative for destination service and delivery lead time for air shipment. Will not use again and will recommend the same for employer. - Poor communication. Extremely late dispatching of air shipment from Tokyo Japan to Copenhagen Denmark. Packing done on Dec 19-21 and air shipment dispatched from Tokyo 3 weeks after packing and arrived in Copenhagen on Jan 16, which is completely unacceptable with the high rate paid for air shipment. Due to late delivery a lot of additional purchases were mandatory for first 1 week in apartment (tableware, clothes, tools, towels etc). - Very good and polite service at origin. However one critical piece of belongings (toolbox) which was supposed to be packed in air freight was left unpacked and moved apparently to sea freight.
M. P. A.
Moved to
Denmark
from
Japan
8
24 January 2023
T. M.
10
20 January 2023
M. B.
9
20 January 2023
A. S.
8
19 January 2023
J. M.
Moved to
Lebanon
from
Egypt
9
18 January 2023
I would have given a better rating if the crew would have taken their time to really unpack and look for the missing furniture. The coordinator of the crew was in a rush because the truck arrived late due to customs delay. He left a couple of hours later and the crew wasn't sure on how to fill the documents and what were some steps that needed to be done before leaving. - I do not give a 10 because some major furniture items were lost in transit, but in general I am very happy with the service. - I feel there was a bit of disconnect between the moving coordinator at origin and the one at destination. The move would have gone smoother if the both coordinators had established a timeline before the move with the series of steps outlined from each side . Another point is that the delivery crew at the destination had not received any information regarding special furniture which had to be reassembled. This was odd since I had specifically pointed out certain things during the pre-move survey and also during the actual packing. I was assured that the delivery crew at destination would be fully aware and informed. - I have rated them as good because some of my personal belongings got lost between the storage warehouse and the destination - Fantastic- I have nothing but great comments for Mr. Dewitt. He was very knowledgeable with regards to special furniture and assured me the Gosselin crew would be able to handle it.
F. S.
9
18 January 2023
We were very happy with the excellent relocation service provided by Gosselin who helped us move into our apartment in Bern - Excellent service from Gosselin - The only issue was rental furniture organised via partner company Packimpex - quality of furniture not very good and we were provided with items we did not need with little choice in the matter - Very poorly organised, incorrect information give, and very poor handling and transport of goods including articles not properly wrapped or not wrapped at all
E. H.
9
17 January 2023
L. D.
10
17 January 2023
Excellent service! Quick and efficient! Overall assistance and feedback was perfect!
Armin Meier
10
16 January 2023
J. B.
5
15 January 2023
The packing service in Egypt was very good, the team that delivered my belongings in Kazakhstan also worked very well. However, it took almost 6 months (!!!) for my belongings to arrive to Kazakhstan. They were blocked by your company for months in Belgium just waiting for transport costs to slightly decrease, which created lots of expenditures for me and my family. We had to re-buy many of our belongings and use taxi services for for several months as our car was in the container. Moreover, I was not sufficiently informed about the status of my shipment - I always had to contact the company myself and inquire, no one bothered to keep me in the loop and explain why the shipment continued to be delayed.
A. O.
10
14 January 2023
J. B.
10
13 January 2023
M. V.
8
12 January 2023
On 10 August Asian Tiger reached out to me. I explained the specifics of my situation that were not standard. I received a standard information request including the date of my first arrival in Indonesia (12 years ago). I received increasingly document requests while I informed them in advance that I needed to submit them to other authorities. All in all, they managed to delay my shipment for two months. Also, they seemed to have charged four times more than their estimate. I am truly disappointed in their poor service. I would like to name Ms Amelia in particular who asked for several irrelevant or impossible documents (like signing blank cheques or scans of all pages of a passport that expired 10 years ago. - I was very happy with the services in Belgium. Despite the heat (more than 40 degrees) your team managed to pack everything in two days. Max was very helpful in coordinating matters. But I am truly astonished what happened in Indonesia. Their invoice to you alone was more than 3 months of salary for senior staff member to put it into perspective.
I. H.
9
12 January 2023
J. V.
8
12 January 2023
F. J. C. S.
8
12 January 2023
E. D. R.
10
12 January 2023
N. M.
Moved to
Spain
from
China
10
12 January 2023
The packing team did a spectacular job and explained everything clearly throughout the process. We were sometimes consulted directly on the best ways to pack certain items, which we appreciated. - Please only use first names if possible.
Andrea Franceschini
9
12 January 2023
Perfect. Professional, clean, attention to details
E. A.
10
11 January 2023
A. D.
10
10 January 2023
Good advice all the ways until luggage was delivered.
N. A. M.
6
9 January 2023
The organization in the planning - leaving me on read for 6 weeks and confusing info over payments caused huge delays - These guys are professional and efficient - really helpful. 10/10 - They broke a mirror, and mislabeled more than half of the boxes - causing many issues when unpacking - He was kind and responsive - She left my stuff sitting in France for 6 weeks without any updates and ignoring my messages while she went on leave. Was disorganized and caused me huge delays and issues.
S. L. P.
9
9 January 2023
A. W.
5
6 January 2023
Initiele schatting van inboedel : 15 m³ In realiteit 45 m³ - Slecht materiaal Geen vaste arbeiders (journaliers) Valse beloftes Timing wordt niet gerespecteerd - Uitstekende ploeg. Zeer professioneel en beschikbaar. Zoekt naar oplossingen Zeer goede begeleiding in voorbereiding en in opvolging van formaliteiten. We zijn gelukkig dat Gosselin, op aanraden van de Ambassade, voor AGS gekozen heeft (initieel was andere firma voorzien). - De verhuis is niet verlopen zoals het moest. Verpakking goederen niet correct.
K. D. V.
Moved to
Burundi
from
Congo
10
6 January 2023
V. J.
9
5 January 2023
Idem - rating at this stage as, we still haven`t been able to through all our belongings - excellent Hungarian team headed by Robert
10
4 January 2023
We received excellent service from Gosselin and everyone that we communicated with along the way, the delivery was very smooth and the workers were polite and professional. I would certainly recommend Gosselin to anyone who needs to ship internationally. - Olga was very responsive and prompt in her communication, which we appreciated very much.
J. O. I.
8
4 January 2023
J. V.
Moved to
Ethiopia
from
United Arab Emirates
10
4 January 2023
D. U.
9
4 January 2023
K. G.
10
4 January 2023
A. S. A.
9
3 January 2023
Leila Drescig
9
3 January 2023
M. D. P.
6
2 January 2023
First contact through your website and the technique you use to estimate the volume by filming rooms is fabulous. The service of getting everything cleared through customs and delivered to my door is worth the expense, even with the 4-month wait. - They designated a subcontractor, who was there on the requested date to pick up. The team they sent were friendly and efficient. Everything was packed and taken away. When I was finally given a name to contact, I received a polite and professional response to my questions within 24 hours. They were great. They provided me with a tracking number for my shipment, which is a great courtesy I would have expected to come from Gosselin. - I was not notified of anything until a delivery date had been set. I was very grateful for the tracking number sent by Schumacher's so I could follow my shipment. I only knew it had arrived and that it was being processed thanks to the tracking number provided by them. I was quite shocked on delivery day to see the delivery men were in their own private van and were not even equipped with a handtruck to move the large and heavy boxes as well as furniture. Unacceptable working conditions! They carried everything in at great risk of back injury. They were very courteous and cooperative. The service they provided was brilliant. - Attitude from move coordinator. Failure to take into consideration request for insurance. The good bits are really excellent. The bad bits could have been disastrous for me. It is sheer luck that nothing of any value was damaged. - Got the job done, but could have been more communicative. When, having heard nothing at all from anyone about where my shipment was a month after pickup, I reached out to Ms Nobels and asked, at that point in time, whether she could provide me with a tracking number. She did not seem to remember she had been designated as my move coordinator and told me I should get in touch with your subcontractor. When I reminded Ms Nobels she was my designated move coordinator, she reached out to the subcontractor with me in copy. He replied immediately, and then I had his contact info and was able to get more information more quickly through him without the attitude. After delivery, when When offered some constructive criticism, Ms Nobels became defensive and dismissive and blamed Gosselin's failure to take my request to subscribe to the insurance into account on me. Not very professional.
J. R.
8
2 January 2023
The movers were prompt and delivered our items as requested. - I’m not sure to whom this is referring exactly. I had trouble getting information about the arrival of our goods. I had to call back several times over the course of a couple weeks to finally get connected to Lisa (who then handled everything promptly and professionally). The delivery pricing was confusing as well considering customs. We were told it would be cheaper to import in Belgium but our items did not have any fees because they were personal goods and not subject to any import tax in the first place. If we didn’t know this we would have had to pay more to import in Belgium (I think? It’s still not clear to me). - Lisa responded promptly to our emails and clearly explained the process. - Please do not share my comments.
A. W.
Moved to
Luxembourg
from
Japan
9
1 January 2023
Polite communication but very difficult dealing. Late for turning up, complicated communication with moving crew. What is supposed to happen between 9.30am - 11.30am, it happened between 10.30am - 10.30pm!!! - It is not 10 only because of the Indian partner. - Always polite, always available, definitely going the extra mile even for small matters.
J. Ör.
9
29 December 2022
D. M.
9
29 December 2022
People should be trained better regarding packing and packing treatment for specific items; ie: packing electronics, packing shoes. - Very good service, we were well and continuously informed about our goods. In general a very trusted service.
F. R. F.
9
28 December 2022
P. C.
Moved to
Brazil
from
United Arab Emirates
9
27 December 2022
E. A.
10
27 December 2022
M. T.
10
27 December 2022
F. C.
10
26 December 2022
Andrea Flores
1
25 December 2022
London office employees were quite rude and didn't communicate well. Movers/packers weren't respectful of the property. - Absolute disaster, Prague branch is very close to scam. - I sent multiple complaints but nobody ever got back to me. I heavily regret choosing Gosselin, I would be better off with literally anyone else. - Gosselin is an utter disgrace. - Absolutely horrible, it was extremely difficult to work with, Mr Prochazka threatened me multiple times when I started to complain about how he handled my move.
C. S.
8
25 December 2022
The high price and the fact members of the crew accelerated stressfully the unpacking to finish early was quite unpleasant.
S. B.
8
24 December 2022
A. E.
10
23 December 2022
Zwierzyniec, December 23, 2022 Ladies and Gentlemen, Management Board and Employees of GOSSELIN, I am very sorry that you waited so long for my opinion regarding the move from Warsaw (ul. Rakowiecka 22A, town 32) to Zwierzyniec and Wywłoczki in the Zamojszczyzna district on June 21 this year. (WAR142466). The reasons varied; first my physical ailments and then complications of various kinds. I can finally start writing a review. I must admit that I was very afraid of this move, because after nearly seventy years of living in a Warsaw apartment, I decided, together with my wife, to leave my hometown and live in my wife's hometown for the remaining years of my life. The question was which company to choose. Many transport companies advertising themselves on sticky notes stuck to street poles could not convince me and make me choose. My cousin, who moved from Bydgoszcz to Sweden twelve years ago, came to my aid and recommended your company to me as a client, emphasizing the perfectionism and high professionalism of the service provided. This is how I reached your company and made contact with Mr. Paweł Wasiak and later with Mr. Maciej Zygon. On the appointed day, a team led by Mr. Andrzej Ciborowski arrived at my Warsaw apartment, together with Mr. Rafał, Dariusz and Kamil, and two students whose names I do not remember. The loading of the equipment and unloading at the destination went smoothly with care, attention and respect for my property, for which I thank the team very much. I would like to emphasize that during the move I met Gosselin employees with high personal culture, ingenuity, intelligence and friendly attitude towards the client, and I confirm their high professionalism and perfectionism, for which I thank them once again with all my heart. For the above reasons, my assessment of the work of the team led by Mr. Andrzej Ciborowski cannot be other than the highest in all elements. As a former owner of an innovative company, I can say with full responsibility that its quality and success are determined by people-employees who perform their work on a daily basis. This is the case with any other company, so I would be satisfied if the Management Board of Gosselin granted all employees participating in my move a cash gratification for their diligent work, because they are the face of the Gosselin Company, and an additional opportunity to grant the award is the upcoming Christmas and the upcoming New Year. Year. We wish the Management Board of Gosselin and all employees a cheerful and joyful Christmas and many successes in the new year 2023. Bohdan Pokrasen with his wife Joanna
1
22 December 2022
Awful. Lied to, cheated and completely untrustworthy. Never use this company. - I had to send my delivery address twice and keep sending infor over again. I had to keep asking what was happening with my delivery. It arrived in uk for a week before l was told it was in country - Liars, cheats and cannot be trusted at all - The survey was completed and told if the quantity was less the cost would go down. The quantity was 8cbm less than quoted and the cost was more. Basically you make up the price to fit your agenda so what’s the point in the survey. - I had to contact to get information and chase them
W. P. O.
9
21 December 2022
D. J.
9
21 December 2022
Thanks for the informal and formal collaboration.
T. V.
9
21 December 2022
A. S.
8
20 December 2022
J. P.
10
19 December 2022
There was a big miscommunication regarding the delivery of our items as nobody knew where it is until the very last minute (our things arrived 1 day later). - Very happy and would recommend it for sure. All items carefully packed and we felt very supportive during this quite stressful process of moving to a different country with 3 little children. - In general we were very happy with the service. Gosselin made the whole moving process smooth and we felt very supported. - Jacek was very supportive and professional throughout the process.
J. C.
9
19 December 2022
V. D.
8
17 December 2022
P. D.
9
16 December 2022
E. B.
7
15 December 2022
Stephen the team leader was excellent. One of the team damaged the furniture by putting the weight on one leg instead of four legs. Also with the exception of the team leader they refused to use safety knives when opening boxes - Some of the packing was sub standard. - Always very helpful
T. H.
0
15 December 2022
A. M.
10
15 December 2022
B. P.
10
15 December 2022
He performs well and good. He immediately response to all enquiries. - The representative did a commendable job - Must contact for any shipment - Excellent
Amos KHUPBOI
9
14 December 2022
Stefano Gatto
10
12 December 2022
A. A.
7
11 December 2022
They missed my packing day in Bern and started late. Which brought me in troubles with the handover of my apartment to the landlord. - The rating applies to Mr. Allen Renacia, predecessor of Ms Schwaller, who did not perform well.
A. F.
9
9 December 2022
She reached out proactively to see where she could be of assistance
9
9 December 2022
I don't know much about this since the goods were already packed at other origins - Overall, we are very pleased with the services of Gosselin and partner in Sweden. - There were some mistakes in going from offer to contract that were not properly corrected. More time should be spent on checking texts and content before sending proposals to customers. This problem was even more prevalent for our removal from Tbilisi in the summer.
C. H.
8
8 December 2022
battery had to be changed... Not easy to park without battery, should be unplugged during journey
C. D.
9
6 December 2022
L. N. S.
Moved to
Ghana
from
United Arab Emirates
10
6 December 2022
The service I got from GOSSELIN Warsaw was extremly great. I did not expect such professional approach, so I very impressed. - I am happy to get Simon's support. There were no problems during my move process and I am verry satisfied with his help. - This is in line what I got from polish branch of GOSSELIN, The same level of service.
A. S.
8
6 December 2022
T. P.
6
5 December 2022
You may contact me for further information - The Danish team was never the same. One man was the same, all the others were different every day. Coming and going during the day, some left very early. Very little care in unpacking, several things broken and chess pieces thrown away in the unpacking paper. Unpacking unorganised leaving an enormous job for me to sort things out. No cooperation with the Belgian team, - Excellent packing and good teamwork in a nice atmosphere - The presentation of the services was good and the follow up in Belgium was also good. Unfortunately the promise of an efficient and caring partner I Denmark did not materialise. Having done international moving 9 times I pointed out the risk of two teams not working according to same standards , having lived it before. I was assured that the Danish team would be caring and careful, that was not the case - She was on the case permanently, pushing though for the team to return. I could have used another day more. Very helpful in finding a missing chess piece.
G. W.
9
5 December 2022
Only thing that would have been a bit more helpful is to have an English speaker on the delivery truck. Although I know it is not always realistic to ask this in a foreign country, but it would have helped.
C. W.
9
5 December 2022
Information provided were timely and clear and he accommodated our requested day of the delivery. - information provided were clear and instructions were followed. The courier was actually late but he timely communicated with the focal point at origin minimizing any inconvenient. - absolutely satisfied. - No issue was faced. The delivery team was on time and arrived to destination without any problem.
10
3 December 2022
Easy communication, very professional, everything clear. - Very professional, good manners. - Very smooth. - with Gosselin, even moving between continents is not a issue. Everything done smoothly and fast. - highly recommend - No problems.
D. C.
10
2 December 2022
Overall very happy with the service received. Made my international relocation so much easier and smoother. Thank you!
A. V.
10
2 December 2022
Excellent service, I would recommend you to anyone else moving from abroad
S. P.
10
30 November 2022
K. V. B.
8
29 November 2022
A. S.
8
29 November 2022
S. S.
10
26 November 2022
Fast, competent, detailed presentation. - Very good experience, will recommend you for sure. - Please NO. - Competent and fast.
0
25 November 2022
A. F.
6
24 November 2022
Out of the 3 surveys done by different companies, the representative in Tirana was the least professional and least interested in the removal. - The services provided at origin were of very poor quality. Gosselin Zagreb was only involved in sending 2 emails, the rest was all done by the local subcontractor. There was no high quality packing material provided, as promised in the offer. Items, especially furniture, were not packed with care or sufficient packing material (eg furniture just wrapped in one layer of bubble wrap, no protection of the sides and corners - boxes of toys and board games were not wrapped so most of them opened during the move leaving us with hundreds of small pieces all mixed together...) . There were not even sufficient boxes for hanging clothes, most clothes were just laid or thrown into other types of boxes. Despite our comments, no additional packing was provided. Several items were damaged or broken in the move. The communication with the team at origin was also not easy due to the lack of English, several instructions such as where to start or where to wait for our presence were not followed up. We have requested Gosselin Zagreb to specifically supervise how the items would be put in the truck for removal. As stated even by Gosselin Georgia, the items were not packed carefully in the truck, heavy items were stacked upon fragile items, several boxes ripped and broke. As for the car, the contact was left on during the entire move which depleted the battery. There was even a broken off key left into the ignition. Besides having packed all items one month before and being aware of the timeline, the removal was delayed with several weeks. - The experience with Gosselin Brussels and Gosselin Georgia was satisfactory. However the experience with the subcontractor at origin was so traumatic, the overall delay of the removal and the fact that so many items were damaged, make it that we cannot rate the overall experience more than 6. One should be much more carefully when hiring subcontractors and ensure that the guarantees in the sales offer are respected. - Mr Boiko was very fast in responding and willing to find solutions for problems encountered.
A. V.
10
24 November 2022
F. Y. O.
0
23 November 2022
The Team in charge of take out my belongings in my apartment in Switzerland they were excellent
A. S.
8
23 November 2022
P. R.
10
22 November 2022
J. W.
9
22 November 2022
Gabor Iklody
9
22 November 2022
Also very nice and helpful crew. - She was every responsive, timely, efficient.
J. D.
8
22 November 2022
A. S.
10
21 November 2022
Special kudos for the crew, they were very nice!
10
18 November 2022
Marc Devriendt
9
18 November 2022
P. V.
2
17 November 2022
Before the move, boxes were promised to load private items (e.g. underwear) but were not provided. The days devoted to loading, two uncoordinated teams arrived, and une person was absolutely incompetent (he even put water from the fridge in a box...). The staff was under horrible time pressure and could not properly label and check the boxes. Some items were forgotten, and it took months to be delivered to the final destination. Movers badly handled some items which are now heavily damaged, and the refund process is unbelievably complicated and long. The explanations on the VIL and insurance proved wrong.
5
17 November 2022
Communication and service was good but a serious problem was with delivery time. I was told that it will take max 2 weeks from packing to delivery and I waited for almost a month which was extremely inconvenient.
I. S.
9
16 November 2022
P. V. H.
9
16 November 2022
S. M. S.
10
16 November 2022
A. N.
6
15 November 2022
Shanan and her co workers were fine. - I am very frustrated with my move being sold to the disreputable freight forwarders Schumacher Logistics. They are terrible, crooked lazy shysters. I have had great experiences with Gosselin over the years, and if you are wise you will avoid Schumacher like the COVID in the future. I only recently received my shipment...6 months after it shipped. I lost track of how much money their ridiculous delays cost me, to include the extra $567 they charged me for storage at the docks. How am I responsible for this fee and where did I authorize such a thing? I will never knowingly deal with them again as long as I live. - Serious service failure selling my account to Schumachers. Otherwise, a solid 8.
J. L.
10
14 November 2022
Y. G.
10
14 November 2022
Stephen Anderl
10
14 November 2022
good communication, efficient and careful packing - Very efficient and quick turnover of communication
K. P.
Moved to
Venezuela
from
Philippines
9
13 November 2022
N. T.
10
11 November 2022
Martin McHugh
1
10 November 2022
Le déménagement est toujours en cours. Malgré le délai très long il manque encore des cartons. - Le déménagement ressemble à un cauchemar qui n’en finit pas mais je n’impute pas la responsabilité à M. Seine personnellement.
S. M.
9
10 November 2022
C. M.
10
10 November 2022
S. S.
9
9 November 2022
J. H.
10
9 November 2022
Lucus Tate
10
9 November 2022
Very satisfied overall (organization, delivery, service)
Andrea Akpotowho
10
8 November 2022
Everyone and everything was exceptional. I recommend others to use their services.
P. J.
9
8 November 2022
A bit of confusion on dates and hours of pick up and delivery, but my move was organized very last minute. Either way it worked out for everyone.
F. G.
9
7 November 2022
James Charlier. - Very cautious and consumer oriented! - The move team was helpful and very respectful. - Very supportive and clear.
J. C.
7
7 November 2022
The quality was very different. Some staff did a very good job, while others were very poor. - The team leader was very motivated. Unfortunately, there was often a lack of knowledge in putting the furniture together correctly.
B. M.
10
7 November 2022
Absolutely professional experience. Outstanding employees and perfect customer service.
10
7 November 2022
Couldn’t recommend them enough - Amazing service, so efficient and careful with my belongings. Everything was packed and boxed so quickly it was brilliant and saved me so much trouble of doing it all myself.
A. S.
9
4 November 2022
Koen Duchateau
9
4 November 2022
R. S.
10
4 November 2022
The movers were extremely friendly and helpful. It was my first time to move to a different country so I didn't know what to expect, but they explained everything, took care of all my stuff and were super quick. - Same as in Zurich - even quicker. All my stuff made it to Amsterdam safe and sound. They were right on time and helped until the last box was done. Thank you! - Next time I would directly book with Gosselin instead of booking with PackImpex. - If you move for the first time to another country, a little more information would have been helpful - as what paper work is required, what is the status, which companies are involved etc. But it has been very well organised in the end.
M. D.
8
3 November 2022
A. K.
Moved to
Australia
from
Japan
9
3 November 2022
Two people came home, they were quick and efficient. - Nice people came home, they packed everything very carefully - so that we did not have any damages. - Survey was on-line, but made very professionally. - Manuela has always been pro-active in keeping contact with us in the differents phases of our moving, this was very much appreciated. - Everything went very smoothly, many thanks for your support !
Marc-Alain Stritt
9
1 November 2022
Unfortunately, some glassware was not packed accordingly. Otherwise, the team was very helpful, fast and efficient. The office as well was reliable and keen in assisting. They sold a few problems I faced diligently. - On time, courteous, fast and efficient. - Not knowing Gosselin, I was pleasantly surprised by the efficiency of both teams, in Côte d'Ivoire and in Switzerland. Thank you very much for making my move less difficult! - Actually, her predecessor, Alen Renacia was in charge of my move. He left the company.
M. M.
10
1 November 2022
Very helpful, keep posted me the information about my movement.
J. V.
10
1 November 2022
Did everything required. Nothing more or less. Patient with clutter
T. F.
9
31 October 2022
J. I.
9
31 October 2022
Especially the father - son German chaps were excellent, positive and got things done. - Solid 9
10
29 October 2022
K. M.
9
28 October 2022
Peter Benning Everest Advisors (UK) Ltd
10
25 October 2022
Very good and quick service - thank you for that!
P. D.
8
23 October 2022
They were very courteous and packed my belongings quite fast. In hindsight it would have been better if they had taken a bit more time as certain goods were damaged as they were not properly packed, or so it seems. Also, certain goods arrived a bit "battered", e.g. books or certain "toys" as these good were packed with a stool but not as carefully so some of my books have "dog-ears" or certain other things are bended now. And I think that could have been avoided.
K. D.
5
21 October 2022
Lots of damage, very poor communication, very long delays, forgot the delivery document, not proffessional movers. - Efficient and carefully packed - Qucik and easy survey - Very quick responses and very understanding - Experience very negatively affected by situation in Kinshasa
N. R.
10
21 October 2022
very good service in general, also in delivery and unpacking, the moving team did a great job - very good service in general, also great team for packing up and moving out - always good communication, great organisation of the move process
Andrea Akpotowho
2
20 October 2022
An exchange of more than 30 emails between the ambassador secretary in Riyadh and the local company to explain how to proceed with the administrative formalities. Unacceptable. - Great service, fast. - No professional knowledge of organizing a move for diplomatic representation and the forms to fill out, contact person, customs. Sad performance.
D. B.
10
20 October 2022
Thank you very much for everything! - Really nice people who showed me that they are indeed professional, kind and do what they are saying. I am impressed and satisfied by this company and their services. They provided great customer service and left a good impression on me. I highly recommend it. Thank you Emma Lightfoot,Rebecca Silva van de Geest and the whole team as you convinced me to trust you and I wasn’t wrong. 😊🙃 - Quick, professional and lovely staff - Wonderful - Brilliant - Very Helpful and professional.
A. A.
5
19 October 2022
Very bad service. A lot of promises that are not kept! Always an explanation why the delivery is not possible, although the container was already 3 weeks in Kinshasa. Finally, when the container is was delivered. Very amateuristic, they had to break the seal with a rock. NO tools available. That's why I decided to just let them bring the boxes in the house and I did the assembly of my items myself. - This impression is purely based on the experience in Kinshasa (see the comments above), NOT for the service in Belgium! Gosselin is a professional, experienced organization! I hope that Gosselin thinks twice about a future partnership with SOCODAM.
R. J.
6
19 October 2022
Belgum side deserves a 9. Congo deserves a 4 at best. The company managers were there and did not help their workers, did not organise and just sat there in my Kitchen in the middle of the moving, waited for me to sign papers and voiced inconvenience to the fact their employees helped me unpack some items when I had the right (but did not desire to) to ask for complete unpacking and furniture installation. (It was already early evening (18ish) when they arrived, having announced 15h.) Attitude problem, Lack of professionalism, Bullshit excuses. Please consider changing partner. - 3 weeks delay after landing, mostly due to incapacity/unwillingness to confront custom services about grift. - Above expectation
G. G.
8
18 October 2022
A lot of delay - difficult to anticipate religious holiday in Israel... A lot of delay with multiple stakeholders and shared responsibilities. - Packing NOT ECO FRIENDLY. More awareness and leadership from top management to introduce more eco-friendly packing material. Using less paper; lighter boxes that can be recycled with less impact. - Packing : more eco-friendly material of packing ; lighter recycled boxes ; less paper. Training of packing team is required on this topic ; there is big a lack of awareness and SONIGO/GOSSELIN should do more. - Very responsive, very prompt response.
M. G. D.
Moved to
Myanmar
from
Israel
10
18 October 2022
Fjolla was extremely kind, helpful and patient with me while doing the survey. I ultimately chose Gosselin's quote because of the positive and professional way she handled my survey. - The team that delivered our shipment to our new house were fabulous. They were polite, kind, helpful and extremely efficient. - I had an extremely positive experience with Gosselin. Moving is such a stressful time, but everyone I worked with at Gosselin helped make the shipment of our things smooth and stress-free. Every step of the way including the original survey, organizing packing dates and storage, sorting out customs in our destination country, to the final delivery and unpacking was taken care of in the most professional manner. In addition, different representatives were in contact throughout the process from the very beginning until the final check-in after delivery. It actually felt like they were friends helping us move because they were all so kind and friendly and seemed to truly care that we had a good experience. I cannot thank the Gosselin team enough! - Simon was always very kind, professional and helpful with coordinating our move, especially the packing dates.
M. D.
9
17 October 2022
L. F.
0
6 October 2022
You can publish my feedback without using my name. Thank you
J. P.
10
6 October 2022
Tin Aung Soe
8
6 October 2022
T. K.
5
5 October 2022
The packing of our consignment in Kyiv, Ukraine left a lot to be desired - on opening our boxes, we found several items broken or damaged and our clothes fallen off the rack and lying in a messy heap. Packing tape had been stuck to some of the clothes, leaving marks that need to be dry cleaned. In terms of Gosselin in Poland, their services also left a lot to be desired. First I was asked to send a series of notarised documents, which cost me time and money, but was then told these were not the right documents and I had to provide another set of documents. Second, communication was poor, and unless we asked for an update we did not hear from our service coordinator.
S. V.
10
5 October 2022
L. K.
Moved to
China
from
Kenya
9
5 October 2022
Amanda Jackson
9
4 October 2022
Deepak Sharma
8
4 October 2022
Very professional coursier, who took time to repack stuff from a big box into smaller boxes for better handling and further storage. - Mr Sterckx s really an attentive person, aiming to answer your needs, acting reactively and with an amazingly sense of efficiency. - A good contact that works for a proper and efficient service providing.
M. B.
9
3 October 2022
Very efficient and polite crew. - Very professional and helpful
S. M.
9
3 October 2022
Especially Anka was very helpful in managing a difficult import process.
10
3 October 2022
H. B.
9
3 October 2022
P. V. H.
6
30 September 2022
All people were great but 3,5 months for a one-year move is unbelievable!
C. C.
8
30 September 2022
Good job , I will repeat it with you, same company.
G. H.
9
29 September 2022
Same as above for the US movers. - The team that moved us out was wonderful. Friendly, careful, and considerate. - Very friendly and accommodating, especially given that we were interested in getting a quote for a move that was going to be coming up very soon. - In general, Rachela was helpful. However, it often took several days to receive a response to an email inquiry, which is frustrating when moving around the world. Given how expensive the move was, I would expect to have emails and other requests returned in under 24 hours. On several occasions we waited 3 or 4 days for responses to questions.
N. A.
9
29 September 2022
- Good packing - Available - The follow up of the packing before sending the container could have been more proactive; information on the timing and sequencing did not came without request and gave the impression that time had been lost - - Not only very good exceptional: team efficient, well coordinated, quiet, friendly, presence of the manager Mr Goebbel twice.
P. M.
Moved to
Brazil
from
Morocco
8
29 September 2022
There were some unfortunate issues, but Mrs Mun reacted fast and was always very quick in replying questions - Communication about changes of address went wrong somewhere in Antwerp or with the driver. Delivery mistake was corrected, but it took several hours longer than expected
B. S.
9
29 September 2022
P. P.
10
29 September 2022
Very supportive during the process, great communication, excellent responsiveness. - Excellent communication, service. - Please do not share my name, but feel free to share the feedback. If necessary you may use a pseudonym papa. Thanks
B. P. S.
9
28 September 2022
D. S.
0
27 September 2022
T. E.
10
26 September 2022
Saigon Van was an excellent choice of partner and Mrs. Kim was extremely helpful. - The packing was well organised and went smoothly. The zero damage count at the destination speaks for the extremely high quality of packing. - Well organised and supervised. The customs clearance went fast and smooth. - I am very satisfied by the received services of Gosselin and its partners in Vietnam and India. - The whole process was accompanied proactively and helpful.
M. U. M.
Moved to
India
from
Vietnam
9
25 September 2022
Ik moest dagelijks achter hen aanzitten om de artikelen vrij te krijgen. Hun timing was niet goed. - Artikelen werden niet goed ingepakt waardoor enkele gebroken voorwerpen, een strijkplank en droogrek. Ook koffiemachine heeft problemen. Er zijn 2 dozen met nummer 1 aangekomen, terwijl het totaal aantal dozen wel correct was. Vind verscheidene artikelen, die ik dacht meegenomen te hebben, niet terug (werden de dozen ergens herpakt?). Bovendien hebben ze geen oplossing gezocht en mij nooit op de hoogte gebracht van de vertraging verzening luchtvracht omdat er een embargo was op KQ voor vracht. Na een hele tijd, hebben ze dan toch besloten het via een andere luchtvracht te doen. Paletten werden herschikt waardoor zeer grote confusie bij het aantal ontvangen pakketten. - Zeer efficient, steeds bereikbaar en met feedback.
Ilse Lauwen
Moved to
Congo
from
Kenya
8
25 September 2022
Friendly, effective, swift, to the point.
E. W.
Moved to
Congo
from
United States
8
24 September 2022
Sharlene was very nice but her communication was not very proactive. I had to regularly chase for updates on ourmmove which caused a bit of unecessary stress. Other than that, the move went well altogether.
O. K.
8
24 September 2022
E. S.
Moved to
Sri Lanka
from
Afghanistan
2
23 September 2022
We have moved 5 times in the past , in many foreign countries, intercontinental, and it is the first time things have gone so wrong : lost items, broken items and in addition the insurance is reluctant to pay the price for replacement despite the fact that we provide invoices. I would definitely avoid working again with Gosselin in the future and will inform Danone about it. - The Customer Service coordinator was not really aware of what was done on the Chinese side and seems to lack some information from her provider and lack of leverage towards her provider. - Lots of communication problem. The first day of the move the person sent to make the translation was not capable to handle the situation. Very poor communication skills. The leader of the team at Asian Tigers was not listening to our instructions. Some goods were removed from the air shipment and then lost . We are missing a box and apparently Asian Tigers is not capable to give any satisfactory response. - Who is the sales rep ? - The team was not precautious, has no idea apparently of the value of old furniture, fine art, fragile items. Several items were damaged, some were lost , thrown away with empty boxes. They were keen on leaving as soon as possible and I had to unpack myself a lot of boxes and call them to wait downstairs (while they were already ready to go) to give them the empty boxes. I felt really at unease during the whole move, felt pressed by the team all the time . They clearly had their own agenda which was not mine.
B. D.
9
23 September 2022
Agata is friendly, responsive and, overall, very professionnal. Thank you Agata!
A. F.
10
23 September 2022
S. S.
9
22 September 2022
Koen Duchateau
6
21 September 2022
- The estimation of the volume was not correct, even not after we raised this concern ourselves and after we had provided our full list of items to be shipped in view of insurance and after sending more detailed pictures. Some items mentioned during the intake virtual meeting (e.g. garden furniture) were simply not taken into account, while other questions (e.g. are the chairs stackable) were not raised by the sales representative; - It was communicated to us that air transport would arrive at our destination 4 days after our green light. In practice it was 3 weeks. The US counterpart explained that nowadays 4 days is totally irrealistic. We would have appreciated a more transparant communication in this regard. - - Little proactive communication; - Overall we have the impression that the internal communication could run more smooth; - Sometimes we needed to send documents twice; - We had no damage and the delivery and unpacking at our home was done in an efficient and friendly manner. - The moving service itself was excellent. The movers were efficient and packed everthing carefully. - As mentioned: the moving part itself went very well. However, we believe that the management of the process could be done in a more efficient and transparant manner.
S. D. S.
10
21 September 2022
Focus Moving probably sub-contracted the services, but the team that came has been exceptionally good. - Agata has not only been supportive but also patient in providing tracking tools that ease expectations and request for information.
E. R.
Moved to
Bangladesh
from
Canada
10
21 September 2022
All went well, except maybe that the lift was one day to late.
9
21 September 2022
E. T.
9
21 September 2022
C. I.
7
20 September 2022
The estimated arrival date was the end of July but it was not delivered until 19 Sep 22. While I understand that the delay could not be helped, the lack of communication, non responsiveness with updates and the poor packing that resulted in broken and crushed items made things much more stressful then necessary. The delivery went well. The delivery team was professional and good workers. The only complaint I have is not with them but the packers in Germany. - There were a number of items broken, all of which were caused by improper packing such as not emptying dressers and trunks before boxing and wrapping the items for shipment. They didn't box or wrap any of my plastic tubs before loading them as they assured me they would and most of the tubs are either broken or crushed. The delivery team here was as disgusted as I was with the poor packing job they did overseas. - The International Move Counselor, Rick Noel, was hard to get ahold of by either phone or email. He didn't communicate very well or keep us updated on the status of our shipment very well. At one time we had to reach out to Anita to even get him to respond to our numerous emails asking for updates. - Great communication and follow through with the move. Thank you for all your help Anita.
D. J. L.
10
19 September 2022
Excellent job by the team which came for the packing in Ankara. Probably the best services received in my 20 years of moving around the world. - Mille grazie :-) - Excellent services provided by Ms. Federica Gigante from the very beginning until the very end. 200% satisfied! - They immediately understood my wish to communicate in Italian or French (instead of German) and assigned the proper employee within the company to deal with my move. This was very important to me, and I appreciated the positive measure taken by the company with regards to the customer's needs. - Also very good services provided by the team in Kuwait, to our full and entire satisfaction.
T. B.
Moved to
Kuwait
from
Turkey
9
19 September 2022
G. K.
9
18 September 2022
Polite and attentive. - The crew were polite, packaging was very well done. There was only a mistake in marking ALL the boxes going to storage on packing list. Half the boxes ended up at my home which caused me a rather big inconvenience. - Regular clear updates, excellent communication and very reliable. - The origin part is 6 due to mistake on packing list, the destination part is 10. - Relocations are usually stressful events. Gosselin handled our move very professionally and their excellent service made the process very smooth for us. Thank you - She is excellent: very professional, friendly, engaged and very helpful.
H. C.
7
16 September 2022
Lack of clear information - Information was not very clear when it comes to custom clearance
J. C.
9
15 September 2022
Always professional, reactive and willing to help. She organized our moving transportation at the desired dates, despite the lack of available transport vehicles at the time in Rumania - They provided all the equipment on time to pack our belongings and their quotation was competitive
0
14 September 2022
I had to request information regarding the shipping and the delivery of the container and I still did not receive my Vespa which was loaded in another container. She wanted to close the case, although 4 cartons are missing.
G. G.
9
14 September 2022
They provided very good services in general. I rate it as "good" instead of "very good" because there were an incident in the first delivery that has now been solved through the insurance. A part from that the services were very good.
A. M. V. T.
9
13 September 2022
The move went fine and all of our things were delivered successfully. I found that when they unpacked our things, they did not unpack / place them with as much care as had been done with our previous moves - packing / unpacking, but left things piled on top of each other. - Massimo was excellent and very good at communicating along the way.
A. P.
9
13 September 2022
D. T.
Moved to
Philippines
from
Turkey
10
13 September 2022
great team, efficient packers, clean and friendly as well. - Excellent scheduling, and made time to explain everything.
C. R.
9
13 September 2022
D. V.
7
13 September 2022
B. Z.
10
11 September 2022
I am impressed by Daniel and Nicolas' working ethics. They have taken great care of my furniture, from packing to moving. A big Thank-you to these two employees in Aspire Mobility, Denmark.
C. L.
7
9 September 2022
only one person was sent to organize and pack my whole move and furniture. Service was not very professional. - Sven never answered the phone. the packing company (delivery men) were professionals but the company itself, the director, were bad.
F. J.
10
9 September 2022
Excellent communication throughout - Thanks for making packing material available beforehand - They did a good job, but they broke a few things. Communication not always fully clear, it would be good to be informed ahead about working hours, lunch break etc. But they managed to unpack and install everything in a little less than 2 days which was impressive! - Packing team was fantastic! - video procedure -
Simone
10
8 September 2022
Well coordinated move - Overall the move went very well. The team in Heltersberg, Germany did an excellent job of packing our household goods.
M. S.
8
8 September 2022
Some proactive communication about the delivery date would have been appreciated.
B. D.
7
7 September 2022
We were missing some screws from the dismantling. All screws should be tapped to the unit to ensure nothing get missing when arriving at destination.
S. Y. L.
9
7 September 2022
S. J. Z. R.
10
7 September 2022
The movers were excellent and so nice. They were very careful and considerate of all of my items. I'd totally work with them again. - They pulled right up to my front door! Everything was loaded into the container including my car. All of my things, including my car, arrived in the US at the same time. - Dennis was awesome! It didn't matter the time of day I contacted him, he always responded. Anything he couldn't answer, he would find out the answer and get back to me. Even when I was already in the US, he still followed up. Amazing customer service!
10
7 September 2022
MIHAIL CONSTANTIN COMAN
8
6 September 2022
C. F. T.
Moved to
Taiwan
from
Sweden
7
5 September 2022
S. M.
10
5 September 2022
the calculations of m3 were wrong (overestimated), but on the other hand it was the only company that contacted me directly to learn about the things we plan to move - all smooth and quick
H. G.
10
31 August 2022
The Representative was very good but the packers were not (too young, only one spoke English, careless, insufficient use of protective materials, disinterested, no use of moisture absorbing packs, ...)
J. D. P.
10
31 August 2022
S. G.
9
31 August 2022
G. K.
9
30 August 2022
NO PLEASE DO NOT SHARE ANY INFORMATION REGARDING MY FAMILY OR MY MOVE TO THE NETHERLANDS!
A. W.
9
30 August 2022
P. R.
9
30 August 2022
P. G.
8
30 August 2022
I didn't score "very good" because I had to take care of reserving the space in front of the House for the moving truck and because the contract with the local subcontractor was too rigid not allowing to secure a big standing library to the wall (part of the service that I would have expected) leaving a situation of potential hazard for my family.
10
30 August 2022
Very swift service! Good team, they took care of our furniture and were very friendly. T
Stijn Marchal
10
29 August 2022
A. C.
10
29 August 2022
Very polite, hard working, careful, no damages ! - Very professional, on time, clean, friendly. No damages ! - Good communication. Always informed us about the status if the cargo and the delivery
P. M. M. d. R.
9
29 August 2022
T. B.
9
29 August 2022
R. P.
9
28 August 2022
O. C.
10
28 August 2022
RADU-CRISTIAN DUCU
9
26 August 2022
Having my favorite painting's frame broken during transport due to poor crating lowed my overall impression.
M. M.
8
26 August 2022
I. A. C. G.
0
25 August 2022
G. M.
9
25 August 2022
C. d. B.
8
25 August 2022
Admin was great with help and flexibility. Delivery crew felt rushed and not at same standard as in BEL. - Issue around extra capacity that was only indicated at end of process.
A. H.
10
25 August 2022
Efficient, professional and friendly teams. Thanks!
4
24 August 2022
T. Y.
8
24 August 2022
Late arrival, apparently due to scheduling problems. - Extremely late arrival, apparently due to scheduling problems. - Very friendly and helpful, good follow-up. - Weird that the volumes of the move keep changing all the time.
4
23 August 2022
Things were well packed and protected but I am still questioning what king of follow up is performed by Gosselin once the container is shipped out of Belgium. Based on the above, I will not recommend the services of Gosselin. - Team in Brussels not dispatched at the agreed date (24h delay). Team dispatched in Brussels had no experience to pack and handle a baby-grand piano. Team in Quebec did not have the packing list, I had to take contact with Gosselin and print it myself. I had to ask the shipping information by myself to track the container. I took contact myself with the Quebec team to collect the container (no communication at all from Gosselin). Quebec team left crates, paper, cutting blades, etc... in the garage and in the alley. No handy man present to mount the furniture in Quebec. I had to take care of it myself for part of it and still waiting to get somebody for the ward robe. One item (400€) is missing (R/C car of my son). Several pieces of the model boat are broken.
O. G.
7
22 August 2022
Yes, please do share, and I will also do from my end. - Needs (lot of) improvement as forwarder. Packing things professionally does not mean a good moving company. Reactive service levels need to be changed to "proactive". When a delivery a late, beyond a point, the value to customer is almost zero. Delays are understood during covid times, but to hide behind them is not professional. - All services while in Belgium were very good. not surprised, as its important to get clients, but real work/quality starts when you have the client......
K. D.
8
22 August 2022
excellent - disastrous both from the quality and communication side
F. K.
10
22 August 2022
Y. T. S.
9
22 August 2022
S. B.
10
22 August 2022
S. D.
7
19 August 2022
Moving house is a very stressful time and it is hard to see furniture arriving damaged, items missing, boxes badly labelled, and the like. I found the process at the destination quite traumatic, as did my wife. - Other than a lack of coordination and information with myself and the Polish drivers, it went well, although, as with the packing, the unpacking and placement took longer than anticipated and fatigue was setting in. This led, for example, to walls being badly scuffed, which will require re-painting as we have failed to clean them properly with anti-grease wipes (as recommended by the delivery crew). - Lack of coordination and information as to timings of the arrival of 3 x Polish vans and the UK-delivered van. The vehicle and trailer were sealed after packing and I was led to believe that the seals would remain unbroken until delivery. In actual fact, the vehicle and trailer were unpacked in Belgium/Netherlands? and in the UK into 3 x Polish vans and 1 x UK van. What are the implications if something went missing? Fortunately, all the items arrived with the exception of a cabinet keys (which could not be found), necessitating in employing a locksmith to open it and a carpenter to replace the lock (subject of an insurance claim). I was told that the UK crew would contact me, but this didn't happen. - Advice given on re-packing wasn't required by the packers. Also, information given on colour-coded stickers for furniture/boxes wasn't correct. - The Polish crew worked well but it was evident on unpacking that furniture was unnecessarily damaged due to being badly dismantled and packed. Their descriptions of contents which they wrote on the outside of the boxes was hard to interpret. However, due to the amount of furniture and boxes to be packed and loaded, they rather rushed things at the end.
T. T.
8
19 August 2022
De move was done by a subcontractor. The 3 movers did the job they needed to do, and they also helped to move some things to a garage closeby. However, their overall attitude was somewhat below of what I came to expect from the movers from Gosselin. At 3pm they clearly wanted to have an early start of the weekend, and I had to insist that before they left they helped with moving some items that were not yet in place (which they did). Overall they did a good job. - Very pleased with the services of Gosselin.
J. B.
10
19 August 2022
Excellent service, professional execution from communication, punctuality and courtesy by the movers. Everything was to my satisfaction and would recommend again. - From start to finish I am entirely satisfied and happy with the service provided. Each step of the way was handled professionally and without flaw. - Excellent service and communication. Was available at all times and made the whole process as easy and hassle-free as possible. Can only laud Mr Wasiak for his professionalism and would recommend him personally to anyone seeking moving services. - As per question 1, I am fully satisfies with Mr Wasiak's at all times professional and courteous conduct.
L. J.
8
18 August 2022
The team consisted of just 2 persons compared to the team in Turkey by ESEN International Moving, which consisted of 7 workers. I was surprised that they did not come with a bigger team. The team was helpful and did their best. - The team consisting of 7 workers wrapped all the furnitures and objects very professionally and fast. Unfortunately, ESEN company was not giving up-to-date information on the delivery of the shipment to my Moving Coordinator. Despite their previous promise, they were unable to start sending the shipment before the one-week long Turkish holiday in July. It led to some delay in the delivery of the shipment to Budapest. - She provided all the answers I needed to be able to decide about the moving. - Thank you very much for your highly professional work throughout the moving process. I was relieved that my belongings are in good hands. Your help with the administrative part was crucial, too. I would suggest your company to other diplomat colleagues planning their moving from abroad. - She was very helpful, giving all the information and trying to speed up the process. Thank you very muvh for all your valuable assistance.
A. B.
9
18 August 2022
Very prompt, professional and friendly.
I. U.
10
18 August 2022
Excellent job great communication. - Professional and businesslike great attention to details.
S. B.
10
17 August 2022
Responded promptly to all of my questions, resolved any issues with the shipment.
N. I.
9
16 August 2022
S. S.
6
15 August 2022
After custom clearance (with a few months delay against indicated delivery time), I got an email stating that I had to pay extra costs, before payment, goods would not be delivered. Atlas Copco being a long term customer of Gosselin, this tone of mail was not appropriate to my opinion. The explanation of the extra costs was questionable, unclear and changed a few times when clarification was asked. - We had to push to get the quotation in time as we had limited time to decide on the transport company. - Although it was very warm, people worked fast and accurate and were very helpful reassembling furniture. - Everything was well packed. Only one glass vase got broken during transportation. - The quality of the delivery was good, but timing and communication could have been better. - The delay according the original delivery schedule was more than 2 months.
A. M.
10
15 August 2022
We would - if we could- choose 'excellent'. Moving is a highly stressful event and the team handled it with sensitivity while adhering to the schedule and applicable logisitics. - Federica is very articulate in dealing with the client, reliable in her follow-up and clear/specific. - We do NOT endorse to use our name on any public/social media/marketing material. We have made very bad experiences in this respect, one with a moving company regretably and are since refraining from being willing to disclose our name. Thank you for respecting this.
U. & T. C.
9
15 August 2022
P. R.
10
14 August 2022
Exceptional service. Very happy to work with you.
Murat Kuzubas
7
12 August 2022
Pleased - Expensive, I’m aware most things changed due covid / extra waiting / storage,…
C. H.
7
11 August 2022
Dates only clear last moment - Not enough large boxes foreseen for clothes - Very friendly, very quick - In the afternoon the motivation dropped of the crew
C. D.
10
10 August 2022
Very professional. They provided clear information on how to get the clearance of the shipment by the customs office. Also, our boxes were delivered at a time that was very convenient for us. AMJ Campbell staff who delivered our boxes were also very courteous. - The service was very professional and client-oriented. Even after the initial packing, we were allowed to revisit the content of each box. - She was available to answer any queries. She also made the all process very transparent by always providing information on the location of our shipment.
M. A.
6
9 August 2022
The delivery of goods was planned with email and confirmed by phone between 10.00 and 11.00 AM. They arrived at 07.30 AM at our house. The truck which was used in Belgium, was a small van, fully packed. This let to damage of the goods. The service they offered was poor; we had to insist that all household goods should be unboxed and that the equipment and furniture which was taken apart in Belgium, should be back put together. They knowledge of English was poor. - If a separate score could be given: GOSSELIN in Belgium would have a score of 10. HANSEATIC MOVING SERVICES LCC would have a 03.
J. V. D.
9
9 August 2022
K. D.
2
8 August 2022
Excellent unpacking and admin service provided by white. Would recommend them. - I do not give permission to share my name and or feedback. I am providing this information to help Gosselin in Tbilisi to improve so that never again do they fail to provide the customer with all the information and requirements to enable goods to be packed in Tbilisi and then transported to the customers home country, go through customs and meet all requirements of the home country (ie not Georgia), deliver and unpack. When using the services of Gosselin I expect them to know all removal requirements, and to advise me the customer accordingly. - Have already commented on this. Assuming the services are both packing and admin, the service is poor. If only packing the service is much much better. - customer service co-ordination Ekaterinburg menabdishvili performed poorly. Despite my always asking if any further information etc was required from me, she failed to inform me of the uk requirement for a tax etc number to be provided before goods could be released to me. I found this out from the uk side - whites - at 16.45 on my last day at work (Friday 13 may 2022) when the removers were to come to my Tbilisi flat to pack on Saturday 4 may 2022 and I was flying from Tbilisi to uk - my final flight home - on 17 may 2022. Not sure why Eka was unable to inform me of this requirement since uk take minimum of 3 weeks to process the application for the required release reference, and I had been in contact with Gosselin in Tbilisi for 4 previous weeks. Do Gosselin not take any responsibility for the uk side of the removal (if so, this is not my understanding of the service which was to be provided by Gosselin), or did Eka coordinate at a very late date with whites? - The very poor and unprofessional service provided by Eka in Tbilisi is mentioned above. Based on this I will NOT recommend Gosselin, although I would recommend whites.
C. T.
9
8 August 2022
Main container is in storage in Berne right now. Quality of packing can only be verified and checked after the next overseas transfer in summer 2023...
9
6 August 2022
It went well, however there were questions which could have been asked in a more explicit manner: "additional / change of furniture planned", - The movers were on time, drove the camion professionally down a very small road. The used protective material for the doorstep and were very professional in bringing in the boxes and putting together the furniture. The things that were not put together correctly - the legs of the chairs - are due to a badly declared package that the packers did in France. The team here worked very hard during the hot days this summer and took very reasonable breaks. We have made the declaration of damages directly to the team leader who also took pictures of the items. All except the coffee machine, since we did not realize yet, that it was broken. - The packers were on time only the first day, while they arrived almost at 10h instead of 8h30 the second and around 9h the third day. They tried to convince us to leave items which were difficult to move down the - arguably very - tight staircase and tried to make us feel bad about the big or heavy items to be moved. Opening the boxes in Switzerland we discovered additionally that there were at least 5 boxes where they should have used "hanger-boxes" specially made for cloths. There were suits, shirts and dresses which were in normal boxes and therefore all wrinkled, which we all had to send to the dry cleaning with considerable additional costs. Additionally they packed things which were clearly not destined for moving (bag with plastic bags under the sink) where an additional question would not have hurt before packing. There are a few items that have been damaged: a big clay pot, two plates, a scratch on the nutwood table and the Nespresso coffee machine, which does not work anymore after the move. We are still awaiting a reaction to this declaration though. - He was very reactive and answered questions and additional queries fast and in a competent manner.
S. O.
6
4 August 2022
They took a long time but they were polite - I was frustrated at the time of packing, and even more so when unpacking one year later, to find that the movers had packed every little item from the good cupboard, no Matter how obviously useless it was. It felt ridiculous to be unpacking a half used pack of noodles that were already past the best before date and were worth 20 cents even when they were packed. I wish they’d simply ask if I wanted the food packed, or used some common sense. - Shana was helpful throughout - See comment above regarding how things were packed. Also, there were a number of random items that I was expecting but wasn’t included in the delivery, (electric kettle, small wireless speakers, small side table, other small things). I am highly surprised that they weren’t packed, and I’m honestly confused about it. Not sure what to say…
9
4 August 2022
Arbeiten wurden durch Fa. Langbecker ausgeführt. - Fa. Langbecker hat sehr professionell, effizient, freundlich und schnell gearbeitet: Einer der besten Transporte in meiner 33-jährigen Karriere beim EDA.
D. H.
8
4 August 2022
A. M.
9
4 August 2022
M. B.
9
3 August 2022
L. G.
0
1 August 2022
Monika Lamba
10
29 July 2022
Excellent service, I will recommend Gosselin - Jill was always available and helpful - Very satisfied with the service
A. C.
10
29 July 2022
Amazed at the speed in which the work was completed I got all my crockery intact
R.P. Usha
10
28 July 2022
Smooth running from A to B. Would definitely recommend this moving company
Marc Wettstein
10
27 July 2022
Allison Marie Stepinac
10
27 July 2022
Freundlich, kompetent, hilfsbereit. - Schnell, absolut perfekt. - Bei extremer Hitze eine top Leistung. Schnell und freundlich.
David Regli
10
26 July 2022
No complaints at all, the service and communication were to the point, and all goods arrived in impeccable shape. Very recommended.
A. S. (B. z. S. B.
7
25 July 2022
Michel was only our coordinator at the end of our move.We had very little interaction with him as we mostly dealt with his predecessor. - The crew arrived in a timely manner and were efficient and friendly in the delivery. Only a few things were unpacked due to space limitations. They seemed unprepared for unpacking as only one box cutter knife was being used between all the crew. They borrowed my expensive Swiss Army knife which was never returned to me. - The crew arrived in a timely manner and were friendly. However the packing was done in a haphazard manner. Many things were not packed carefully and upon arrival a large number of items were damaged and broken. It was very disappointing. Additionally items were put behind doors in order to seemingly avoid packing them. Some brooms that were placed behind a door and found by myself never arrived in Paris. - Done virtually.
D. B.
9
25 July 2022
M. S.
10
23 July 2022
T. S. L. N.
9
22 July 2022
Giorgia Nasso
10
22 July 2022
L. C.
9
20 July 2022
I don’t wish to chit chat with them . - A ball park figure of 3-4 weeks doesn’t equate to 41/2 months for delivery in my book. - The men were very professional and worked quickly explaining what we needed to do if we had problems and never complained about the three flights of stairs they had to negotiate! - A timely pick up but three false starts with the shipment of my goods were to sail on. Very annoying tracking them only to find out my things were sitting in Conn the whole time. Also, whatever they used perhaps to keep vermin at bay had a disgusting smell requiring a complete washing and ironing of fabrics and airing out of wooden objects. MOST IMPORTANTLY THERE WAS BREAKAGE to ornaments, dishes, decorative bowls and framed artwork which now has to be replaced etc.
B. G.
9
20 July 2022
C. V.
9
20 July 2022
H. F.
8
20 July 2022
Did not happen because of the war! - The 10 people worked very good and very fast, what was told to me by my own people! - In general good, but I already wrote to you that we felt high time pressure on the moving team (half a day for 18 m3)! Yannick worked very hard and very well! - Always very fast replies and very helpful!
D. B.
0
19 July 2022
A. M.
10
19 July 2022
A. M. T.
9
19 July 2022
It is generally a very good and secure service and would definitely recommend it to others and use it again. Here and there, there are always opportunities for improvements. - The moving company that picked our goods in Lausanne (Frode) were not as careful in packing as GB Liners when we moved from London to Lausanne the first time (and at that time we also used Gosselin services). We indeed experienced some delay in the shipment of our goods, firstly due to a bureaucratic process from my side, but after this was solved we had to wait more than two more weeks for the goods to be shipped.
Goncalo Graca
9
15 July 2022
U. B.
10
15 July 2022
Very responsive, very smooth process - Fantastic service! From start to finish!
V. R.
10
15 July 2022
I was really very please with the service, be it in Saudi-Arabia and back here in Bern. Evrth went smooth, people were efficient and on time. Thank you
K. B.
7
14 July 2022
Only the price is the main downfall. I didn’t have much stuff but still paid a big amount of money
E. B. D. j.
9
14 July 2022
Très bien. Juste petit commentaire sur la langue : avoir des interlocuteurs un peu francophones serait apprécié.
E. P. A.
9
12 July 2022
hume time from custom clearance to delivery at home
9
12 July 2022
Ivan was extremely helpful every time I contacted him. He kept me very well updated at all time and nothing was too much bother. He was excellent. - This was done on line by Ivan, due to locality and Covid restrictions etc, but again it was done with such ease and professionalism. - The only reason this score is not 10 is down to the mattress which was ruined during transit. I made a very big deal of how carefully I wanted my baby grand piano handled - and it was dealt with superbly well, arriving in perfect condition. The mattress was also of very high quality, value and incredibly heavy, so perhaps I should have made equivalent reference to the handling of this item to ensure it was handled in the same way as the piano. How and where it was damaged I do not know so it is hard to apportion blame. You own insurance company handled my claim for replacement superbly and quickly. As stated in my previous answers, I found everyone on site or behind the scenes to be excellent at every stage (even the insurance company were very efficient and fair) and I would have no hesitation using your organization again or indeed, to recommend to others.
Alison Corlett
9
11 July 2022
M. L.
2
7 July 2022
unpacking was fast, would have helped if they could speak english - agreed appointment for Jun 6 morning, later changed to afternoon leading to me having to re-schedule a flight lack of proactive communication during the customs issue on July 4 could not find a fast and proactive solution for the damages caused to my bike during first shipment (ended up paying for the repair myself) helpful with documentation make me give overall score fair - did not pack clothes on hangers but in boxes (=wrinkled), "missed" one box that we detected only after they left even though it was clearly marked
Hakan Berggren
9
7 July 2022
E. S.
10
7 July 2022
Excellent team in Kuwait - Jill is very helpfull and professional. Special thanks to her and to Mr Laurent Staes for organising my urgent removal "back to Belgium"
Dolores Bliard
2
5 July 2022
The movers on the spot did a very good job!!! But: 1. our delivery was the first of the day and our goods were at the back of the truck. 2. if we didn't have a forklift at our company the movers wouldn't able to unload the truck. - Our contact (Anika) was not available when we needed her and the communication was very poor. We talked to the people from Esen and they didn't know what was going on. Both parties (Esen and Woestijnvis) asked many times for the contacts of the other party, but Anika refused to give them. This would have changed the proces big time!!! Overal, this transport to Turkiye has been underestimated by Gosselin and we think Gosselin had better put someone more experienced in charge of this project. - We don't think this would be good advertisement for your company.
J. A.
8
5 July 2022
They did not reassemble the forniture - there was a double change of pic during the hot period of the movement. - I am still unpacking the boxes so I cannot yet give a full feedback
9
5 July 2022
E. G.
9
5 July 2022
V. M.
5
4 July 2022
Bad coordination. Le jour du déménagement j'ai demandé à être rappelée et cela n'a pas été fait. - Très bon on boarding Mais mauvaise coordination, le monte charge n'est jamais arrivé. Pas de réactivité le jour J par le commercial
9
4 July 2022
Leila Rais
10
1 July 2022
P. v. M.
10
1 July 2022
Very friendly and professional team. I'd recommend Gosselin to my friends and when we change the countries next time, we'll use the company again.
W. P.
8
30 June 2022
I unpacked myself so I do not have much to comment. - Everything went well. To note that I only had airfreight to take with me, the rest went into the storage (so I will only recover it in one year). One thing I find regrettable is the extra cost if we want the boxes to be droped off before our move or picked up after we unpacked at the new place. It is in everyone's interest that the owner can pack up/out its things by him/herself as these are sometimes quite personal items (for example clothes). Maybe there would be a solution to find to include it in the final offer. - The team was very friendly and hard-working. As the space for the airfreight is limited, it seems important to fill/maximize the space in the boxes as much as possible (for example by putting various items into one another). I finally helped, which I much appreciated. Maybe it would be good to tell the owner that he/she should not hesitate to give a hand. It is really a lot of work and it makes sense for us to help as well. - It would be good to have a clear indication beforehand what the volume exactly means in terms of boxes, especially for the airfreight (the information received was a bit contradictory).
S. F.
9
29 June 2022
L. S. B.
0
27 June 2022
Late arrival, truck broke down at loading day - wrogn main adress in the file - Latae arrival at c/c and destianton
D. S.
10
23 June 2022
T. P.
10
23 June 2022
The pack out guys were fantastic, professional, helpful, friendly, and accommodating. They did the job well, fast and were clean and organized. We are extremely well satisfied. - Dora was fantastic in every possible way. She answered our calls and emails and was very helpful organizing the pick up of boxes after the move. Thank you Dora.
9
22 June 2022
O. G.
10
21 June 2022
I had to call after an hour and a half delay. Apparently the appointment had not been scheduled despite the fact that I received the reminder by email. A solution was found.
L. R.
5
20 June 2022
G. D.
9
20 June 2022
The has been over a year ago so actually I do not remember all the details
C. M.
7
20 June 2022
Good liaison with the Orbit and obtaining constant updates on the final delivery. Their team for unpacking was quick and efficient and they removed all packing materials when they left. - We dealt not only with Shana Nobels, but also 3x others during the whole process. - Flow of information was sometimes a bit slow between the parties at Gosselin and the Orbit in Cyprus.
I. H.
10
20 June 2022
Ms. Kowalska was very patient and explanatory and guided the move really well. - When it comes to posting my review online instead of my full name please post Karol K. thank you. Regarding the service itself, this was the second time I used the service of the company and again I am very satisfied. Thank you. - Both Ms. Agnieszka Kowalska and Mr. Pawel Wasiak were patient and explanatory. - Unfortunately I do not remember a name of a crew member who came to my flat but I would like to stress that he was very professional and secured my bicycle and a fishing rod really well. Much appreciated. My special thanks to him.
K. K.
1
13 June 2022
as the packing of my furniture was originally packed by Packimpex and Gosselin this was unfortunately a very bad packing that took place. the contract was subcontracted to another company and the packers (although in basel, switzerland) did not speak German but were most probably recruited from neighbouring Germany or France. the transport and the unpacking as well were not satisfactory. hence I would not be in a position to recommend Gosselin to others. - the team was punctual and polite but unfortunately many items and furniture were brocken. even I have realized that some of the broken items have been put together in order that it should not been seen. this is rather annoying as many of the brocken items were discovered after the team has left. - the personnel is friendly and quick to response. however, my experience with Gosselin was unfortunately a bad one and I have been moving for the 17th time in my life but this was by far the worst experience sadly. - yes, it should be getting better in future :-) - Mr. Künzi was not out-performing but reactive. unfortunately, we could not stick to the agreed or indicated moving date. the move was stuck in Belarus without me or my team to be informed up-front. we needed to track the delivery of goods back. hence, as he has been very polite, the services provided by Gosselin were unfortunately not satisfactorily.
S. S.
10
13 June 2022
Responsive and professional - Such an efficient and kind team. Actually a pleasure to have around. They always asked in doubt, suggested changes to the shipment allocation and were very thorough - Simple, smooth and flexible. But also very clear about instructions and split of the shipment between the air and sea freight. - I would use Gosselin again with tout hesitation - Sharlene was amazing at both preparing us before the movers arrived and keeping us updated all along the process until delivery. She was amazing to deal with!
Richard Andrade
10
10 June 2022
David Gilmartin
10
8 June 2022
K. M.
8
7 June 2022
Very professional and efficient. - I had requested in January that I would like to send my shipment so that the estimated arrival would be towards the end of March. Tonnie confirmed that she can make a pre-booking for the container. However, in the beginning of March, when I asked about the shipment, I was told that the booking had been very difficult and that the arrival would be towards the end of April. I received the shipment on 2 June! I understand that the global situation also affected the plans, but I waited for my removal for more than four months instead of the estimated 5-6 weeks. I would like to rate the packing services of Gosselin very good at origin. They were very efficient, quick, professional and polite. - Very polite and professional. - She was very responsive and polite. - The service was otherwise excellent, but my removal arrived more than four months after packing instead of the estimated 5-6 weeks. Was the container pre-booked as promised in January? There was some breakage in some decorative items and one wooden crate didn't arrive.
S. B. d. T.
9
5 June 2022
S. Z.
0
31 May 2022
D. W.
9
31 May 2022
N. S.
10
30 May 2022
L. S.
10
30 May 2022
P. D. C.
9
26 May 2022
Johan De Deyn
10
25 May 2022
M. H.
9
25 May 2022
Mr. Yashenko was very professional and accurate in his coordination and surveys. - Everyone on the team was professional, on-time, courteous, and a pleasure to work with. - Again - professional crew on the Russia point of service. - The representative was excellent in every aspect.
J. M.
5
23 May 2022
I was receiving conflicting date information from Lisa and Joann from Suddath. Lisa did not intervene to discuss the extra charges of 1300 dollars. It started well but did not end well. - Survey was done good with pictures and correct detail. - Everything was perfect - I signed contract with Gosselin only not Suddath. US part of move was completely mis-managed and extra costed to me by Gosselin.
A. M. J. P.
10
23 May 2022
P. D. C.
9
23 May 2022
My belongings arrived exactly on time. I was well supported by the UK removal team who were a pleasure to deal with. - Daria kept me well informed and updated throughout the process. Response rate to any questions was always timely. - The move went well, helped by the friendly \u0026 professional crew.
L. H.
9
18 May 2022
R. S.
7
17 May 2022
S. A. B.
9
17 May 2022
M. A.
7
16 May 2022
Performance was well done, despite of problems incurred by the truck tearing down electricity cable along the road to our house and therefore challenges in loading the truck. This lead to quite significant delays. - Clear coordination. - The experience so far was good. So far, because the container still needs to be delivered, so we can only comprehensively judge the delivery of the air freight. What was a bit surprising to us was the unexpected delays in delivering the air freight. Packing was done on 21 April and the air freight was transported away from our home. However, only on 15 May, i.e. more than 3 weeks later, the air freight was delivered. We would have expected it to take not more than 10 days.
T. O.
Moved to
Oman
from
Kenya
10
16 May 2022
Really short delay between loading in Moscow and delivery in Belgium. Knowing the situation at the customs and borders with Russia and Europe, it's an unbelievable quick service. - Team worked quickly and accurately. - We asked to leave all boxes in the garage without unwrapping. So, not much attention to care with. Anyway, team was polite and quick. Arrived on time as planned. - Due to the critical situation in Moscow, there was no time for a survey. But the team came and saw on that same day what to take with. - Nice contact. Absolutely nothing to argue about it. Thanks Anika
10
13 May 2022
E. T.
10
10 May 2022
Good work, keep it up - We cannot comment as we were not present, but nothing bad was reported to us - The team was pleasant, efficient and attentive to our demands - Accommodating and responsive - Also accommodating and responsive
Carl-Alexander Baines
7
9 May 2022
The sales representative did a very good job at first ( better than two other companies ). However as time got closer to the packing dates I had to send him him a few reminders and in one instance he forgot to communicate a request for extra paper to the customer service coordinator ( he was at that point loaded with work ). - The packing crew were very friendly, helpful, polite.
G. S.
8
9 May 2022
Very nice person and make all the process easy
U. L. M.
2
8 May 2022
with a caveat that several items are missing, such as a pair of my husband's shoes, trousers, few bottles of red wine, liquor, and perfumes.
D. G.
2
4 May 2022
It took 4 months just to export my belongings overseas. - Very poor coordination between parties involved. No one can impact the process and solve ad hoc issues. I put 2 just because I eventually got my belongings, otherwise the score is 1. Will never use services again and recommend to others. - It took more than 6 months!
D. I.
9
4 May 2022
P. R.
10
3 May 2022
N. M.
9
3 May 2022
The team was very polite and professional, it was a very good experience! - Same as for question 3
9
3 May 2022
T. G.
10
2 May 2022
P. A.
5
29 April 2022
Service was good but one of the employees seems to sit around at one point and not work until he saw me enter the room.
10
29 April 2022
M. D. F. - P.
8
29 April 2022
He reacted constructively to the additional coats incurred by the sudden change of the delivery date by offering to pay for these costs. - The performance was impaired by a late unilateral change of the agreed delivery date.
K. J.
4
26 April 2022
The process took way too long. Shipped early February and only delivered end of April.
S. R.
2
25 April 2022
Poor labeling of the goods. Did not deliver at the requested date despite more than 1-month notice. Movers arrived very late - Movers arrived 6 hours late which is really unacceptable. They were supposed to arrive at 8-9 am and I had a day off to ensure I complete the move, which was a waste.
T. S.
10
25 April 2022
P. T.
9
25 April 2022
M. T. V.
10
24 April 2022
Communication was friendly, informaitv, efficient. - The sales representative was punctual, quick and responded to the customer's appointment requests. The company was also on time for the packing appointment and the material was packed in an exemplary manner - All very fine. Packing team was super friendly and cautious with the material to be packed. - Without mentioning my name you can use it. - All very fine. The team was very kind, efficient and did a good job.
R. N. L.
8
22 April 2022
The movers required a lot of oversight to get everything—e.g., drawers were incompletely unpacked, etc. - Michael was very helpful and communicative. I would have appreciated knowing that storage costs in Switzerland on the front end of my move were a possibility, but I understand this was an unusual case. But it's helpful to have visibility into what costs might come up, even if they're seen as unlikely. - I appreciated having expert support through a complex international move. - The movers were great, but arrived 2.5 hours later than scheduled, with no warning about the late arrival
Emma Cofer
0
21 April 2022
Very good communication and always had an answer for our many questions.
A. K. G.
9
20 April 2022
E. N.
9
17 April 2022
A check of the provided customs documents at the time when I submitted them would might have shown that a further declaration from my employer was necessary. This declaration was requested shortly before the final delivery of the moving goods. That beeing said, it was no problem to get it in time from my employer. - I assume 10 means "perfect" and 1 is "poor".
B. T.
7
16 April 2022
In Antwerp on Monday 11 April there were cars parked before the house even if no parking signs had been present over the weekend. This make it somewhat difficult for the movers to operate. I tried to call the move coordinator but I could not reach her (apparently on vacation) or anybody else and had to call the police - with a non Belgian telephone number not evident. Eventually the problem was solved but generated some frustration by everyone.
10
16 April 2022
Dora is always nice - I have had a good experience with Gosselin and she is my main contact! - your crew was also very nice and pretty patient because it was a lot of items.
9
13 April 2022
The 2 guys from Drent Transport en Verhuizingen were great. Polite, helpful, careful, efficient. Prior to the transport, the teamleader cross checked the items as listed and the actual items (boxes) and items in boxes, since something was off. In the end, we received all items we were expecting. They also dropped off 2 of our items at an additional location. - Very customer oriented. Dominique went the extra mile to help locate specific pieces in storage on my request. She understood my concern and wanted to come with a solution. She did!
M. G.
10
11 April 2022
No communication from Belgium, so I don't know how it is for now.
10
11 April 2022
very good service, from communication, to speed and flexibility - I'm recommending to colleagues :) - very satisfied - there was a small issue with the parquet, but was solved in a very efficient way - only if you put "anonymus" - Jill has been extremely helpful all along the moving process! I am happy to recommend her for the kindness, speed and competence :) - really very good - I'm would recommend
G. G.
9
11 April 2022
really happy in the end with how everything turned out! everyone really did their best! At some times it felt not all information was shared from colleague to colleague. - Great service by the 2 men here in the netherland to! - The 2 gentleman Richard and John who packed up my appartment where super stars! - Great! - Sharlene was really amazing and kind. Really made the difference throughout the journey
N. P.
10
8 April 2022
V. R.
10
7 April 2022
All packing was efficiently carried out and would definitely recommend - A great job by everyone. - Very quick to reply to questions - Would highly recommend Gosselin and their partners GBLiners.
Jane Hannam
6
4 April 2022
When using the tv original box, they didn't take any time to understand how to use to original box. They threw the tv inside of this original box and part of the internal structure of the original box was damaged. I've been told that is always good to have the original box, but if your guys destroy them, then I won't be able to re-use it next time as well. - the service at destination was done a bit in a hurry. I had to ask for help to assemble a big monitor and my tv, otherwise they wouldn't have done it. They unpacked at destination very few boxes, most of the boxes remained unpacked, so I had to do it manually.
A. S.
10
4 April 2022
Byeongwook Son
10
2 April 2022
P. V.
10
1 April 2022
M. O.
10
1 April 2022
D. M.
Be smart. Move with your smartphone.
Ask for a guided virtual survey. Capture the volume of your household goods with your smartphone. A Gosselin colleague will assist you in the process.