Moving digitally

Reviews

What customers say about us
8.6
1225 reviews
9
6 June 2024
E. S. C.
Moved to Spain from Switzerland
10
6 June 2024
Dépendra aussi de la facture finale - Comme a l’origine, félicitations - Les déménageurs étaient remarquables, ponctuel, efficace, très polis, très expérimentés, disons parfait. - Visite virtuelle De ce fait sous-estimée le volume et le travail - Très clair, disponible. - Avec plaisir
Patrick Lefevre
Moved to Belgium from France
9
5 June 2024
Nicky Van Loon and Dominique Dedeurwaerder were very professional and very pleasant to work with. Would highly recommend them. - Professional and very kind.
S. R.
Moved to United States from Belgium
8
5 June 2024
Many delays, delivery personal not efficient and impolite.
C. V. S.
Moved to Israel from Belgium
10
5 June 2024
N. V. H.
Moved to Belgium from Belgium
8
4 June 2024
A. v.
Moved to Belgium from Germany
10
3 June 2024
J. B.
Moved to Portugal from Serbia
8
30 May 2024
Sami Skhiri Dit Gabouge
Moved to China from Belgium
10
30 May 2024
Sehr kompetent und konnte Fragen sehr schnell beantworten.
N. W.
Moved to United States from Switzerland
9
29 May 2024
We booked with our freight forwarder in the USA. Gosselin took over the shipment at Antwerp. - Gilbert Huygens leadership and organization skills were excellent.
Patrick Ross
Moved to Belgium from United States
9
29 May 2024
BRAD BENSON
Moved to Romania from Romania
9
28 May 2024
M. V. d. B.
Moved to Belgium from Canada
10
27 May 2024
T. V.
Moved to United States from Switzerland
10
26 May 2024
D. B.
Moved to Switzerland from Switzerland
9
24 May 2024
I have to say that I am not sure if the miscommunication was more related to my place of work or from World Wide Movers. Anyway. I needed specific documents for import which I partly did not have. It would be better to know the requirements before sending the goods. The people driving the truck and doing the actual delivery were very good.
L. I.
Moved to Tanzania from Germany
10
23 May 2024
Please keep the way you do your excellent service! - The same as for your Service Coordinator. Excellent staff! - Polite and eager to help, with quick and smart responses to all our questions during the process. It was a pleasure to work with her.
U. L.
Moved to Georgia from Georgia
9
22 May 2024
Marc Eennaes
Moved to Belgium from Belgium
9
21 May 2024
Jill was very proactive and always available to answer questions. Very professional handling. - You may only use my initials. - / - Move One needs to be more proactive in terms of keeping the client informed of the status of the shipment. I only received (partial) info after inquiring. - Very glad with communications and packing. - Olivier did a good job in preparing the fill, although we never discussed the option of increasing the volume of the air shipment - this was presented as a factual limit whereas colleauges tell me they had more air shippent volume.
M. H.
Moved to Ethiopia from Belgium
10
21 May 2024
Agnieszka showed high levels of service and professionalism always available and helpful in any need. She made the move process much easier and smooth.
Omri Baitner
Moved to Israel from Poland
10
21 May 2024
R. C.
Moved to United Kingdom from Netherlands
10
20 May 2024
Jason Nicholas REPCHAK
Moved to United States from Russia
10
16 May 2024
M. B.
Moved to Australia from France
8
15 May 2024
Packing was very fast with one staff member but when unpacking it turned out it was messy. Some things were not packed but as a whole wrapped in paper. Labelling on boxes was general, so we had to open all boxes to find what we were looking for. When we moved from Belgium to Australia with Gosselin, job was very well done.
C. H.
Moved to Belgium from Australia
10
15 May 2024
Stanislav Shchelokov
Moved to Poland from Spain
9
14 May 2024
Contrary to our instructions and repeated advice during the move, they packed goods that should not move. They also packed with soft material goods that had to be packed in hard material ex. hand painted lampshade of high value that should be packed carrefully in a hard pack and as a consequence it was seriously dammaged - Flexible, easy to contact, friendly, efficient
K. K.
Moved to Italy from Belgium
9
13 May 2024
Very hard to get in contact with the Brisbane branch from Grace, or to get updates about the customs clearance and when delivery in Canberra was scheduled. The Canberra branch from Grace however was great to deal with and very helpful.
M. S.
Moved to Australia from Netherlands
9
13 May 2024
M. A.
Moved to Belgium from Ireland
10
10 May 2024
My overall experience with the move was great. From beginning to end the customer service I’m Italy and Canada were above and beyond. I would also like to acknowledge the professionalism of both the packers in Rome and the gentlemen who delivered my items I’m Toronto. Both crews were excellent. - Excellent customer service. Always available to answer all my questions. The delivery crew was punctual, polite and courteous. - Excellent customer service. Very professional, polite and always available to help including the packing crew in Rome.
S. M.
Moved to Canada from Italy
9
7 May 2024
J. K.
Moved to New Zealand from Czech Republic
10
7 May 2024
S. B.
Moved to United States from Belgium
10
7 May 2024
E. K.
Moved to Netherlands from Serbia
7
6 May 2024
J. R.
Moved to Netherlands from Denmark
9
6 May 2024
All the items are intact, well organized, good communication. The duration between receiving the items and delivery is quite long. - They put extra efforts for me. - They worked very carefully. - Arjan was very attentive. It was a big move for me from Paris to Charlottesville, Virginia. He organized it well with estimation.
P. M.
Moved to United States from France
8
4 May 2024
Siarhei Padalitski
Moved to United Arab Emirates from Belarus
10
3 May 2024
Great experience
P. v. d. M.
Moved to Belgium from Netherlands
9
2 May 2024
Contrairement à l'autre prestataire identifié par Danone, la personne qui s'est occupée de la visite technique a pris le temps de visiter la maison, et de noter les biens à déménager. - L'emballage des biens a été réalisé de façon très professionnelle et en temps record. Une légère frustration par rapport aux informations "contradictoires" fournies quant au timing d'expedition. Lors de la visite technique, il nous a été indiqué que le déménagement avion arriverait sous 15 jours environ. Lors du déménagement, nous avons été mis en garde sur le fait d'anticiper un mois pour la livraison - avec un impact sur ce que nous avons pu emmener. In fine, le déménagement est arrivé à peine 8 jours après notre arrivée en France... 2eme point d'interrogation : il était clair que la société ne voulait prendre aucun risque concernant l'importation de denrées alimentaires - alors que le format standard de la packing list mentionne clairement les produits alimentaires. Nous avons perdu une opportunité importante. - Seul le déménagement avion a été livré à ce jour - tout était parfait. A confirmer à la livraison du déménagement bateau.
T. A.
Moved to France from Japan
10
2 May 2024
F. J.
Moved to United Kingdom from United States
10
1 May 2024
La bristish team était également ponctuelle Bon déballage Et remontage du mobilier Très satisfaite - Très bonne équipe dynamique souriant et professionnel et ponctuel Tout a été bien enveloppé À recommander
A. L.
Moved to United Kingdom from France
9
30 April 2024
Dominique assisted me properly with coordinating the move process. However, I would have expected a more pro-active approach with regards to keeping me updated or providing essential information on the move, as this was mostly initiated by myself. - Very good service. Good quality, easy process, professional support and fair pricing. I will definitely recommend to others.
J. S.
Moved to Ireland from Belgium
10
30 April 2024
Taia Angelova
Moved to Germany from Lithuania
10
30 April 2024
H. a. H.
Moved to Hungary from Hungary
9
29 April 2024
Vakmannen, harde werkers! - Goederen waren lang onderweg. Werkmannen van Gosselin zijn vakmensen! De ophaling van de goederen is zeer goed verlopen! - Zeer attent en steeds beschikbaar - Firma regelt alles tot in de puntjes, mensen die de goederen komen ophalen zijn echte vakmannen! Firma steeds bereikbaar, goed contact bij vragen!
Rita Steerteghem
Moved to Greece from Belgium
10
29 April 2024
A. P.
Moved to Germany from Poland
8
29 April 2024
Relatively smooth move overseas. Would definitely recommend. - The dispatch team was not informed of the earlier mentioned availabilities and rescheduled the delivery without communicatin. - No remarks on the pick-up at all. More support during the completion of the paperwork would be appreciated. - Friendly and supportive person, great! - Strange to be communicating in both English and Dutch with the same person. Also regrett the confusion about place on the vessel compared to earlier communication with sales representative.
A. E.
Moved to United States from Belgium
9
29 April 2024
Sabrina was outstanding and extremely helpful...
F. & A. C. P. N.
Moved to Italy from United States
10
29 April 2024
D. T. S. C. & W. i. M. G.
Moved to Germany from Germany
10
28 April 2024
N. D.
Moved to Austria from Czech Republic
10
26 April 2024
P. G.
Moved to Switzerland from Italy
10
25 April 2024
L. V.
Moved to Georgia from Georgia
9
24 April 2024
Ich werde ihre Firma gerne weiter empfehlen - Leute waren nett und hilfsbereit. Zwei Möbelstücke würden beschädigt und ein ceramic Teller zerbrochen. - Gemäss separatem email - - Ich war sehr enttäuscht dass alles so langsam ging obwohl ich schon von den USA die Spedition eingeleitet hatte da ich nur für 2 Wochen in der Schweiz sein konnte. Oft wurden meineTelefonanrufe nicht beantwortet und mir auch nicht zurück gerufen. Ich war nur für 2 Wochen in der Schweiz und musste persönlich in ihr Büro kommen um die Papiere zu unterschreiben (6 Stunden mit Öffentlichen Verkehrsmitteln!) Da niemand dort die Unterlagen via computer schicken konnte und es unmöglich gewesen wäre das per Post in nützlicher Zeit zu erledigen. Das war ein unnötiger Stress und Zeitverlust! - Massimo Calabrese ist sehr gut informiert, hilfreich und hat mir sehr geholfen mit seinem Wissen und den schnellen Antworten! Er ist sehr höflich und optimistisch und hat immer sofort auf meine E-Mail geantwortet. Vielen Dank!!
K. K.
Moved to United States from Switzerland
10
24 April 2024
Definitely will recommend Gosselin to all our friends and will use your services again if we need. Thank you very much for everything that you have done for making our relocation smooth! - Everything was perfect - Team was absolutely incredible - very fast, accurate and careful - Andreea is absolutely awesome person. She organised everything on highly professional level. Andreea handled all our pains and concerns and she answered fast and clear.
S. O.
Moved to Poland from Romania
9
23 April 2024
T. A.
Moved to Guam from Italy
10
23 April 2024
M. P.
Moved to Belgium from Belgium
10
22 April 2024
D. K.
Moved to Switzerland from Colombia
10
19 April 2024
Olga was extremely cooperative, asked all necessary questions, guided me through the process and answered to all my e-mails quickly and fully. - Excellent! Quickly, right in time, boxes weren’t damaged. - 20 boxes were moved out in 10 minutes, I was pleasantly shocked! - Will definitely recommend to everyone
Anna Kostiurenko
Moved to Germany from Lithuania
10
19 April 2024
M. V.
Moved to Germany from Germany
8
17 April 2024
Micheline Vermeulen
Moved to Congo from Belgium
9
16 April 2024
To mention some uncertainties on the arrival date of the ship and delivery date
Manuel Ancillotti
Moved to Belgium from Ethiopia
8
15 April 2024
Some of the boxes didn't have a numbers and some of the packaging was not strong enough and ripped open during transit.
L. V.
Moved to Belgium from United States
8
15 April 2024
Roland Steininger
Moved to Switzerland from Jordan
10
15 April 2024
A. D.
Moved to Germany from Germany
7
29 March 2024
Les demenageurs étaient trés efficaces, un bon suivi de notre interlocuteur, la reception de nos biens parfaites, le seul bemol, est le delai, un peu long.
Aurelia Sayad
Moved to United Arab Emirates from Belgium
10
29 March 2024
Maaike has been very helpful and attentive throughout my moving process, providing regular updates on the progress of my shipments and delivery. Has been a very pleasant and friendly person to communicate with! - Arjan was very responsive and helpful in explaining the terms of the shipment and delivery, and provided thorough and additional clarifications when requested. Very happy with our communication and professionalism throughout the process. - Very happy with the delivery arrangements and communication by the company. Neofytos was fast to respond to any requests / questions asked and as soon as the shipment arrived in Cyprus he immediately informed me and arranged the shipments' delivery - in record time - to my new place of residence.
I. K.
Moved to Cyprus from Netherlands
10
29 March 2024
Available to our particular needes
L. C. A. C.
Moved to Georgia from Georgia
9
28 March 2024
Very communicative, helpful, friendly, professional.
J. T.
Moved to Mexico from Belgium
9
27 March 2024
D. D.
Moved to Morocco from Belgium
9
25 March 2024
Laurent-Nicolas Siat
Moved to Belgium from Switzerland
8
25 March 2024
M. L.
Moved to Switzerland from Spain
9
25 March 2024
Martine Perroud-van Exter
Moved to Switzerland from Netherlands
9
22 March 2024
Madiha Karmoun
Moved to Peru from Japan
10
22 March 2024
H. a. H.
Moved to Slovakia from Hungary
10
21 March 2024
R. E.
Moved to Switzerland from Poland
10
21 March 2024
Amazing! - Super! They took very good care about my precious goods. Which everyone will appreciate. - They've send the sea container to my house. I had to call a towing company to be able to unload the car that was inside of it. Communication with Nobel was not as friendly and smooth as you would expect from a company that takes care of you beloved items.
R. V.
Moved to United States from Belgium
9
21 March 2024
J. C.
Moved to United Kingdom from United States
9
21 March 2024
Donata Bauer
Moved to Switzerland from Canada
8
20 March 2024
Generally I was pleased with the very good service; perhaps a bit on the expensive side though and two items were slightly damaged upon arrival. The container took a long time (four months) to arrive.
O. F.
Moved to Botswana from Belgium
9
20 March 2024
minor observations: 1. two items were forgotten to be loaded. 2. less wrapping material could be used for non-breakable and non-fragile material. - The assembling of the furniture could have been done with more care and eye for detail.
D. D.
Moved to Morocco from Belgium
10
20 March 2024
not applicable
O. D.
Moved to Netherlands from United States
10
20 March 2024
M. S.
Moved to Germany from Germany
10
20 March 2024
P. K.
Moved to Germany from Germany
9
19 March 2024
J. H.
Moved to Netherlands from Belgium
10
19 March 2024
L. A. M.
Moved to Spain from Italy
10
19 March 2024
Quick, efficient and excellent
S. J.
Moved to Netherlands from Hungary
10
19 March 2024
K.
Moved to Georgia from Georgia
8
18 March 2024
T. V.
10
15 March 2024
Amazing! Thank you!
V. C.
Moved to Switzerland from Canada
9
15 March 2024
T. P.
Moved to Switzerland from Bosnia And Herzegovina
9
13 March 2024
J. S.
Moved to Canada from Italy
8
13 March 2024
L. S.
Moved to Pakistan from Switzerland
9
13 March 2024
Damian Hankus
Moved to Poland from Belgium
10
12 March 2024
Sophie Pereira
Moved to France from United States
9
12 March 2024
F. D.
Moved to Italy from Italy
9
12 March 2024
D. D.
Moved to Morocco from Belgium
9
11 March 2024
Papa Malick Diakhate
Moved to Senegal from Switzerland
9
11 March 2024
Good team and good service. Only point was that several hours were lost because of parking issue and the lift changed two times. There should be a more efficient process possible - i.e. send one person earlier to make sure nobody's parked in the perimeter. - professional crew.
S. D.
Moved to Belgium from United States
8
11 March 2024
Confusing regarding the limits. was not clear. The workers did not have complete/ all information.
H. L.
Moved to Czech Republic from Australia
10
11 March 2024
Very well prepared, precise work. I was supported along the way, the guys moved the boxes professionaly. - Beata Rakos-Szegleti, general secretary, Netherlands-Hungarian Chamber of Commerce
HOLLAND-MAGYAR KERESKEDELMI EGYESULET
Moved to Hungary from Hungary
9
8 March 2024
Everything went very smoothly. - The price was unbelievably expensive for what I had to move. My husband and i moved from San Diego to Torino a few years earlier and we had 2 cars and a container. I moved about a lot less and it cost about the same amount. I cannot believe the price of moving.
S. G.
Moved to United States from Italy
9
7 March 2024
C. R.
Moved to Bolivia from Belgium
9
7 March 2024
9 da ein paar kleine Schäden entstanden sind.
F. U.
Moved to Switzerland from Germany
10
7 March 2024
I. A.
Moved to Germany from Germany
10
5 March 2024
I'm very happy with the level of service and communication your company has provided me with during the process of moving to Switzerland. The lads were great and got the job done swiftly without any hassle, completely exceeding my expectations. Thank you very much for everything and I'm sending my best regards to the entire team.
A. I.
Moved to Switzerland from Ireland
8
5 March 2024
G. D.
Moved to Italy from Italy
10
4 March 2024
There was some delay in getting the sending from Gosselin Moving Storage-Magazine-Antwerpen to transport from Antwerpen to Jyvaskyla, Finland. Once it was cleared the transport and delivery of the sending to its destination took place in good order. The service by Gosselin Moving Antwerpen was very good and friendly.
M. M.
Moved to Finland from Belgium
7
4 March 2024
B. S.
Moved to Switzerland from Turkey
10
3 March 2024
They were very professional. They arrived on time with all the tools that they needed and took care of everything— We didn't have to lift a finger! They handled our items with care. - Excellent! The communication was very clear. They were very respectful of the property and neighborhood, ensuring that they parked the 18-wheeler in a place that did not destroy anything or obstruct regular traffic in the area. The team was extremely professional, efficient and not to mention pleasant. They really made this a positive experience. They handle the items with utmost care and assisted us with the inventory check of each box. - We did a lot of research, and in the end we were really happy with our choice. We would highly recommend your company, or use you again if the need arose. Thank you ! - Arjan was the best! He communicated regularly and was very accommodating. He was able to answer all of our questions and did a wonderful job at keeping the process smooth and efficient.
J. d.
Moved to United States from France
10
3 March 2024
A. G.
Moved to Portugal from Germany
9
29 February 2024
McManus was in constant touch with me and provided assistance or explanation whenever request. - The gentlemen assisting in packing my goods wrapped everything swiftly and throughly. Their assistance handling my motorcycle was also greatly appreciated. - The gentlemen were pleasant to interact with and helped place my goods where I wanted them.
Daniel Alvarado
Moved to United States from Germany
10
29 February 2024
F. E. M.
Moved to Germany from Germany
10
27 February 2024
D. G.
Moved to Hungary from Netherlands
9
27 February 2024
J. M. P.
Moved to Netherlands from Belgium
10
27 February 2024
P. Z.
Moved to Switzerland from Poland
10
27 February 2024
N. V.
Moved to Switzerland from Pakistan
10
26 February 2024
Leonardo Giovannetti
Moved to Italy from Italy
8
26 February 2024
E. C.
Moved to Italy from Italy
10
26 February 2024
F. I. B.
Moved to Germany from Germany
9
26 February 2024
C. W.
Moved to Germany from Denmark
10
26 February 2024
F. C. B.
Moved to Germany from Germany
9
23 February 2024
A. K.
Moved to Belgium from Belgium
10
23 February 2024
Dominique was outstanding in providing us with guidance and direction during out move.
M. B.
Moved to United Kingdom from Belgium
8
22 February 2024
In general, it was good. It happened though that I called Simon several times during the normal working hours, and there was no response (and, if I'm not wrong, there was no call back i.e. it seems his phone doesn't have a list of missed calls). To get some information I had to wait several days, however, I am not sure if these waiting times were caused by others, and not by Simon. - I was contacted just couple of times by the sales representative, so I cannot provide here something specific. - Guys did a great job, delivering everything in one day. - Services were very good, however, I still think that packing at origin could have been done in one day.
I. B.
Moved to Switzerland from Germany
10
21 February 2024
S. G.
Moved to Germany from Germany
9
20 February 2024
He was very professional - She did well, handled the questions and changing circumstances well. Would have appreciated if she would pick up the phone and call more frequently for complex discussions instead of depending on email.
B. S.
Moved to Switzerland from Belgium
9
19 February 2024
-slow packing (3 days with 4-6 people) +great communication +trustworthy and reliable
A. S.
Moved to Switzerland from Bolivia
9
19 February 2024
B. N. R.
Moved to Germany from Germany
9
17 February 2024
A. G.
Moved to United States from Russia
9
16 February 2024
I could really trust them. I was then totally sick and they have perfectly and kindly taken care of everything with care. - I will for sure recommend you verbally or to people I meet. But not through the channels you are mentionning. Thanks a lot for your kind and efficient support during the whole process.
A. J.
Moved to Switzerland from Bangladesh
9
15 February 2024
Bertus Arend
Moved to Belgium from Chile
10
14 February 2024
Oleksii consistently displayed a high level of professionalism and efficiency throughout the entire move process. His ability to handle various tasks in a timely manner was truly commendable. From the initial planning stages to the final execution, Oleksii ensured that every aspect of the move was well-organized and completed on schedule. Oleksii's communication skills are exceptional. He kept me informed at every step of the process, providing clear and concise updates regarding the status of the move. His responsiveness to emails and phone calls was impressive, and he always made himself available to address any inquiries promptly.
O. L.
Moved to Ukraine from Belgium
8
14 February 2024
F. F.
Moved to Italy from Italy
9
13 February 2024
J. H.
Moved to Belgium from China
10
13 February 2024
Dita Msakni
Moved to Czech Republic from Morocco
10
12 February 2024
ICMPD office
Moved to Georgia from Georgia
10
11 February 2024
Everything went smoothly. Gosselin handled everything perfectly. Half of my stuff were electronics. Everything arrived in the same condition as when I sent them. The pick up and delivery staff were very professional. They arrived on time and efficiently went on with their work. Very friendly as well. Highly recommended! - Communication was spot on. I always know what is happening to my stuff. Very professional and thorough. He gave me all the information I need and asked for. From the first phone call to the email updates, Alastair did a fantastic job. I'm glad he took on my case.
Ronald Gebilaguin
Moved to United Kingdom from Sweden
10
10 February 2024
M. O.
Moved to Poland from Poland
9
9 February 2024
Jacek always answered my emails and any correspondence in a timely and prompt manner. - I was very impressed with Gosselin's service. The only reason I did not rate it as a 10 is I feel it would have been possible to use less packaging on some items. Additionally, it would be an idea if Gosselin offered the option of used boxes for some items. It seems so very wasteful to send all of those boxes and packaging to recycling when they are in perfectly good condition to be used at least for 1 more move.
Katie Lennon
Moved to United Kingdom from Poland
10
9 February 2024
Excellent on time service provided from Daria when my collections from Antwerp
A. K. D. S.
Moved to United Kingdom from Belgium
9
8 February 2024
Kris Hendrickx
Moved to United States from Belgium
10
8 February 2024
The delivery people from Riga were super! - It would have been nice if she had kept me informed as time went by. There were unavoidable delays that it would have nice to know about without me having to call to find out.
C. L. D. S.
Moved to Latvia from United States
9
7 February 2024
Consiglia Moliterno
Moved to Italy from Belgium
10
7 February 2024
U. G.
Moved to Switzerland from Australia
9
7 February 2024
N. A.
Moved to Ghana from Belgium
8
6 February 2024
Excellent, very kind and cautious staff. - Communication was difficult and packing took a while. - Great communication and very clear indications.
A. M.
Moved to Belgium from Switzerland
9
5 February 2024
Insgesamt waren wir mit der Dienstleistung von Gosselin sehr zufrieden. Der Partner in Kenia hat jedoch Verbesserungspotenzial im Bereich Professionalitaet. - CD Shipping ist eine der besten Umzugsfirmen in Afrika und Herr Vogel ein Urgestein im Transportbusiness. Trotz einiger administrativer Hindernisse hat er die Verzollung des Containers innert nuetzlicher Frist abgewickelt. - Die Crew war nett, aber nicht allzu professionell beim Einpacken. Schenker hat beim Verpackungsmaterial gespart. Anstatt ihr eigenes Material zu verwenden, haben sie viele unserer gebrauchten Kartons, Seidenpapier und 'bubble wrap' verwendet. Geschirr und Glaswaren wurden ziemlich abenteuerlich verpackt. - Uns wurden Kleiderboxen (hoch, zum Aufhaengen von Kleidern) versprochen. Die Groesse und Art der Umzugskartons entsprach jedoch nicht dem internationalen Standard. Der Container wurde entgegen der Abmachung via Durban und nicht direkt nach Kapstadt verschifft, was zu einer 4 woechigen Verspaetung der Auslieferung gefuehrt hatte. - Herr Erdmann hat mich im Vorfeld des Umzugs proaktiv kontaktiert um meine Beduerfnisse abzuklaeren. Er war fuer Rueckfragen stets erreichbar.
N. D.
Moved to South Africa from Kenya
8
5 February 2024
Overall good service. There was an issue with one of the movers however who was not packing properly and who had to be replaced. This was done very swiftly.
N. O.
Moved to Belgium from New Zealand
10
3 February 2024
S. & A. Z.
Moved to Germany from Germany
10
2 February 2024
Veuillez utiliser un pseudonyme - Note de "10" attribué grâce au travail effectué par Federica Gigante - Le service a été très bien coordiné entre Gosselin et Paramount - Très bien si ce n'est un "couac" avec le document CITES d'exportation non signé en Suisse par les autorités. Cela a impliqué un aller-retour par avion Suisse-USA - Très professionnelle, et extrêmement efficace
R. C.
Moved to United States from Switzerland
10
2 February 2024
J. M. C.
Moved to Netherlands from United States
9
1 February 2024
P. K.
Moved to Armenia from Belgium
6
1 February 2024
more care could have been given to some of our things. - good communication and professional service.
B. H.
Moved to United Kingdom from Belgium
10
1 February 2024
D. V. E.
Moved to United States from Belgium
9
1 February 2024
N. S.
Moved to Belgium from France
9
31 January 2024
F. S.
Moved to France from Mexico
10
31 January 2024
R. Z.
Moved to Switzerland from Romania
10
31 January 2024
N. C.
Moved to India from Russia
9
30 January 2024
Ingrid Tacke
Moved to Germany from Germany
10
30 January 2024
R. A.
Moved to Italy from Romania
10
29 January 2024
A happy customer. The delay in loading container on vessel in Matadi/Congo was timely informed (on forehand) and satisfyingly dealt with. - Very good team, efficient & friendly. Good language skills (NL & EN). - Good & efficient team. Good & new packing material. Loading our vehicle (outsourced by MOVEONE KINSHASA) was a shabby job and led to damaging our vehicle. The flatbed truck and container were at different hights. The could not be rolled on or driven onto the container and was hoisted onto the container in a dubious manner. - Very informative and cooperative. - Very timely & concise information.
Timothy De Maertelaere
Moved to Belgium from Congo
9
29 January 2024
M. K.
Moved to Canada from Poland
8
29 January 2024
Globalement nous sommes très satisfaits, néanmoins demander un supplément pour remonter un meuble quand on a déjà payé plus de 10000€ pour le déménagement me semble un peu exagéré. - La visite en visio a été organisée simplement et a été efficace. - Rachela a été disponible et réactive pendant tout le process. - Nous avons été globalement très satisfaits de la prestation et notamment du travail à domicile avec 3 réserves : 1 - un meuble a dû être entièrement démonté et n'a pas été remonté à l'arrivée, 2 - un meuble n'a pas été démonté et était un peu abîmé lors de son déballage à domicile 3 - un carton qui a servi de poubelles à mégôts lors du déménagement a été ensuite utilisé comme carton pour mettre du matériel de garage. - Anonymement le cas échéant.
Benjamin Brard
Moved to Canada from France
9
29 January 2024
It was difficult to communicate with the mover as he was not speaking English. Unfortunately, he was alone, without much equipments for the moving, and I had to help him for the big furniture.
M. L.
Moved to France from Czech Republic
10
29 January 2024
F. K. C.
Moved to Germany from Germany
10
26 January 2024
R. W.
Moved to Spain from United States
9
25 January 2024
Ian Saunders
Moved to Belgium from United States
10
25 January 2024
Massimo was excellent to deal with in regard to the move. He was informative, warm and professional. - Always professional and helpful. - I was kept well informed of the progress of my items and expected delivery date. - Excellent service and kept me well informed of requirements and progress. - Excellent service at all times.
L. K.
Moved to Australia from Switzerland
10
24 January 2024
Team was efficient and well organised. No damages experienced
D. K.
Moved to Netherlands from South Africa
10
24 January 2024
H. G. S.
Moved to Germany from Germany
8
23 January 2024
M. D.
Moved to Zimbabwe from Belgium
7
22 January 2024
T. I.
Moved to Japan from Georgia
8
19 January 2024
C. v. E.
Moved to Cote D'ivoire from Belgium
10
19 January 2024
E. T.
Moved to Romania from Hungary
8
18 January 2024
D. D. L.
Moved to Saudi Arabia from Indonesia
10
18 January 2024
J. V.
Moved to Belgium from Belgium
9
17 January 2024
F. H. G.
Moved to Germany from Germany
10
16 January 2024
Everyone did a great job, however I do not accept having my name on the website. Thank you for everything. - Great!
R. W.
Moved to France from United States
10
16 January 2024
Aside from a broken Vase everything went well.
S. K.
Moved to United States from Germany
10
16 January 2024
T. B. S.
Moved to France from Belgium
10
15 January 2024
Emilie was very helpful and always very quick to reply - Mike and Lee were great, they couldn't have been more helpful, polite and considerate.
D. B.
Moved to Switzerland from United Kingdom
9
12 January 2024
not sure who this was or whether I had one - fast and friendly - fast and friendly only comment is that some of the staff delivered was humid and clammy as if it was stored at a not fully dry area - but this has nothing to do with the service quality at delivery
Christian Schmitz
Moved to Germany from Denmark
10
11 January 2024
M. D. V.
Moved to Switzerland from Kenya
9
11 January 2024
Johan Lundblad
Moved to Germany from Sweden
10
10 January 2024
Cara Groller
Moved to Ireland from United States
8
9 January 2024
L. M.
Moved to Philippines from Belgium
9
9 January 2024
Gabriele Cacchioni
Moved to Italy from United Kingdom
8
9 January 2024
S. A.
Moved to Kazakhstan from Cyprus
10
8 January 2024
Excellent services and communication.
S. R.
Moved to Canada from Italy
10
8 January 2024
Mary was prompt in all her responses and was sending timely emails to check how things were going. - The process was explained thoroughly and all questions answered. We felt as confindent as one would at the beginning of this journey. - Packers were friendly, quick and professional. Everything was done in a matter of hours. All boxes were labelled and an inventory provided. - The service was quick, people were friendly and professional. Boxes were counted and all was dealt with care.
Martha Koukidou
Moved to Greece from United Kingdom
9
8 January 2024
Very prompt in responding, even when Emilie was on leave or a break, I still felt well supported. This was especially crucial since my shipment was due to clear customs over the December holiday period. - I was kept well informed and the coordination was very good. - Very good packing, and professional team.
R. M.
Moved to India from Thailand
9
8 January 2024
R. A.
Moved to Belgium from Netherlands
10
4 January 2024
True professionals ,I will definitely recommend them !
Diana Chirca
Moved to Romania from Romania
9
3 January 2024
Very kind representative. Answered all my questions and demands very quickly - Very good work. As soon as I mentionned a problem with a first company in the US, you reacted immediatly and ITO El Paso called me the next day to prepare my move - I received updates about my shipment on daily basis. It was really appreciated. I permanently knew where my shipment was and what was going on. Really good !
V. C.
Moved to Belgium from United States
10
3 January 2024
t. o. t. g. p.
Moved to Poland from Poland
10
2 January 2024
P. B.
Moved to United States from France
9
27 December 2023
If we here address Mr Savary’ s performance it is in our experience fair at very best .Hours spent on virtual surveys to arrive to serious discrepancies... On large moves we would advise to use on site surveys . - More than vey good ,excellent ! The team lead by Philippe did a superb job . These professionals are efficient ,safe ,cautious ,resourceful ...and in addition a pleasure to deal with ! - Partly same team ,and same performance However , Gosselin should be very selective in hiring external help . Twice we had people added to the team they didn’t have same work ethics and there was a serious safety issue where one mover could have been badly hurt ...lack of professionalism and understanding by the hired helpers . - Somehow this is our 3rd move with Gosselin and if asked we will recommend . As always there were some minor issues but for sure no damages neither to our goods nor to the premises ,difficult to do it better ! One recommendation ,in site survey at origin AND at destination ,this would avoid we believe some issues ...which by the way were all solved either by teh moving team ,incl driver ,or leadership . - No full name please mainly on social channels ,but if a potential customer wants to speak with us no problem - Some misunderstandings ,but in general a desire to help and make things happen . Very well supported by her leadership .
U. & T. C.
Moved to Switzerland from Switzerland
10
27 December 2023
F. L.
Moved to Switzerland from Netherlands
9
27 December 2023
Easy and very professional - Very good throughout. - Very professional and polite
J. B.
Moved to Germany from Germany
7
26 December 2023
L. B.
Moved to Ethiopia from Russia
8
26 December 2023
Anneleen Van Landeghem
Moved to Indonesia from Belgium
9
26 December 2023
O. F.
Moved to Switzerland from Georgia
9
26 December 2023
Nicole Levesque
Moved to Belgium from Canada
7
26 December 2023
C. W.
Moved to United Kingdom from Belgium
5
23 December 2023
J. H. O.
Moved to Costa Rica from Switzerland
9
22 December 2023
Carole van Eyll
Moved to Cote D'ivoire from Belgium
9
22 December 2023
R. B.
Moved to Belgium from Zimbabwe
10
22 December 2023
P. D. R.
Moved to Spain from Italy
9
21 December 2023
Très bonne expérience. - Une excellente personne, nous avons adoré son accompagnement, un réel plaisir de travailler en collaboration avec Madame Betis-Cosson Emilie. Une vrai professionnelle qui est soucieuse à ce que tout se passe parfaitement bien. Une belle rencontre téléphonique :)
K. D.
Moved to France from France
10
21 December 2023
Absolutely perfect, extremely grateful for the excellent service!
U. T.
Moved to Poland from Poland
9
20 December 2023
Allways reachable, fast respons, flexible, solution minded - Allways reachable, fast response, flexible, solution minded - Good packers, good service, a bit too much paper packed in boxes bringing volume up - Good crew, fast offloading, organised unpacking, friendly staff
F. E.
Moved to Belgium from Indonesia
8
20 December 2023
Only negative point was lack of clarity on tax exemptions at departure -resulting in non payment of TCA.
L. M.
Moved to Philippines from Belgium
10
20 December 2023
T. S. A.
Moved to France from France
9
19 December 2023
J. C.
Moved to United States from Belgium
10
19 December 2023
C. I.
Moved to Poland from Poland
9
18 December 2023
Jean Marc Colombani
Moved to Georgia from Belgium
8
18 December 2023
A few Missing items as previously mentioned, and a few marks on our walls. - A few scratches on the walls from when they moved in all the furniture. - We are missing a few items: umbrella, shoe horn
J. S.
Moved to Switzerland from Switzerland
10
18 December 2023
A. T.
Moved to Italy from United Kingdom
10
16 December 2023
We are extremely happy with the provided services, and we would definitely recomment Gosselin to anyone who would ask us for a moving company. We wont hesitate a second to contact you again for our next relocation as well :) - The team of two was also very efficient, everything happened under 2.5 hours, and the well organized packing in warsaw reflected on the unpacking in the appropriate rooms in the new flat. - Very efficient team, worked quietly with precision and well led, provide the best packing. - Pawel was precise and knowledgeable, bullseyes on the amount of boxes we would have and the price. We're very happy. - He was very professional and organized, would recommend him 100%
Y. V.
Moved to United Kingdom from Poland
9
15 December 2023
The crew from Norco (Aires) was great. They were upbeat, helpful, and moved everything in so quickly. - The Gosselin crew was very efficient and worked really hard. They were super careful with everything and pleasant to be with. - Steven Molloy was very helpful doing the surveys and carefully explaining the process. He was very patient with these first timers. - Dominique was a great help and excellent communicator.
D. R.
Moved to United States from Belgium
9
15 December 2023
M. V. H.
Moved to Belgium from Belgium
9
14 December 2023
J. V.
Moved to Belgium from Mexico
9
14 December 2023
Olivier Bourbon
Moved to United Arab Emirates from Belgium
10
14 December 2023
Thomas Walz
Moved to United States from Switzerland
0
14 December 2023
Great and fast packing. - Both gentleman very efficient, on time. - Clear and efficient communication.
A. D. M. V. d. W.
Moved to Netherlands from Tanzania
9
14 December 2023
Fast answers - A bit over the top in terms of packing, even the tea carton boxes were protected. - The bed was not build back the best way, they were very busy that day and didn't have a lot of time thus rushing things
E. C.
Moved to Switzerland from Netherlands
10
14 December 2023
S. R.
Moved to Germany from Germany
10
13 December 2023
PERFECT AS WELL. - AGAIN, IT WAS PERFECT. - YES, IT WAS PEFECT TOO. - 200% OUT OF 100! - PERFECT ACTUALLY.
M. G. A. D. S. F.
Moved to United States from France
5
13 December 2023
Il y a eu un problème, mais qui a causé de nombreux désagréments: la date d'arrivée du camion, qui a été reportée deux fois, ce qui m'a obligé à changer deux fois mes billets d'avion. Lors d'une de ces circonstances, Gosselin a oublié d'informer son équipe suisse, qui s'est déplacée pour rien. En revanche, je n'ai que des louanges pour l'équipe sur place, qui s'est avérée très professionnelle, serviable et agréable.
Jean-Daniel Ruch
Moved to Switzerland from Turkey
9
13 December 2023
N. S. A.
Moved to Luxembourg from Austria
9
12 December 2023
Agata was very helpful and professional.
V. M.
Moved to Australia from Switzerland
6
12 December 2023
See my comment above. - was very polite and helpful in spite of the huge mess created by Swiss customs while importing our vehicule
Pauline Menthonnex Gacaferri
Moved to Switzerland from Kosovo
9
12 December 2023
I was a little uneasy with how some items were packed and how the goods were braced in the container. (The bracing boards did not seem secure, and one cracked while they were hammering it in place) - The on-the-spot repairs of damaged furniture was not effective. (A moulding board was re-attached incorrectly on one piece and did not hold up on another.)
K. R.
Moved to United States from Belgium
10
11 December 2023
The team here in the USA arrived, delivered the shipment and put the furniture back together in a timely manner, they were able to get everything done in a few short hours and made every effort to make sure we were satisfied. - Arjan has been helpful and has kept me up to date on what was occuring at all moments of the move. - The team that came to France and packed me out were hard working, courteous and got everything taken care of in a timely fashion.
M. J.
Moved to United States from France
8
11 December 2023
Very good on the day of delivery. Not very good in following up the evolution of the move until delivery.
R. d. B.
Moved to Congo from Japan
8
11 December 2023
The person in charge changed during the process and was replaced by a new person who did not perform very well.
J. L.
Moved to Switzerland from Burkina Faso
10
11 December 2023
S. K.
Moved to Belgium from India
10
10 December 2023
Friendly and very efficient team. Thank you! - Friendly and very efficient. Thank you! - Sorry, but please do not share my name on the website or social media channels
P. R.
Moved to Belgium from South Sudan
10
7 December 2023
Very pleasant experience. Everything was very carefully packed and handled with care. No damage whatsoever. Will definitely recommend and use again!
Monique Allgood-Bechtold
Moved to United States from Netherlands
9
6 December 2023
A. S.
Moved to Switzerland from Bolivia
10
6 December 2023
The team was very friendly, respectful and fast working. Great work!
B. N.
Moved to Germany from Netherlands
8
5 December 2023
Armando Cardoso
Moved to Portugal from Belgium
8
5 December 2023
Rocco Busco
Moved to Morocco from Italy
8
5 December 2023
R. B.
Moved to Dominican Republic from Belgium
9
5 December 2023
M. M.
Moved to Germany from France
9
3 December 2023
H. B.
Moved to United Kingdom from Belgium
6
1 December 2023
One of the packer ignored all stickers that labeled all the lockers and storage points, so by moving into the new location a superconfusion happened and the movers had to reshuffel a lot of wrong boxes. From the roof back to the cellar, from the master bed room to the roof etc...
Torsten Simon
Moved to Switzerland from Switzerland
9
29 November 2023
P. O.
Moved to Switzerland from Indonesia
8
29 November 2023
D. F.
Moved to China from Belgium
10
29 November 2023
Gosselin and its associates communicated the entire packing and moving process extremely clearly. They helped us navigate using our own containers, packing and insurance of potentially breakable items, and navigation of export/import processes. I highly recommend their relocation services. - Very efficient! - Professional! - I appreciated the regular email communications from Andrea regarding the status of our delivery.
R. T.
Moved to Italy from United States
8
29 November 2023
overall was quite good. - the survey was very good but some of the promises were not maintained. We agreed for a direct delivery and ended up to be with an intermediate stop in a storage in Italy. At the end there were not damages but an agreement is an agreement.
L. N.
Moved to Italy from Belgium
9
28 November 2023
L. C.
Moved to Cuba from Saudi Arabia
9
28 November 2023
Maxim Van Hoorebeeck
Moved to Belgium from Belgium
9
27 November 2023
We had an incident with air freight where a carton came into contact with water and mould formed, most likely due to improper handling. Otherwise, the content of the container arrived in good condition. - It was greatly appreciated that Mr Erdmann regularly enquired about the status of matters during the process.
T. S.
Moved to Canada from Nigeria
10
27 November 2023
Embassy of Vatican
Moved to Cameroon from Georgia
8
27 November 2023
Duy Minh LE
Moved to Netherlands from Netherlands
10
27 November 2023
Fast service - excellent - Perfect
H. A.
9
24 November 2023
P. L.
Moved to Belgium from United States
10
24 November 2023
Excellent service
Sanjay Kumar KATOLE
Moved to India from Russia
7
22 November 2023
M. H.
Moved to Italy from Switzerland
9
22 November 2023
Your NPS will be 10 out of 10 in case the insurance is provided. However I fully understand the circumstances and value much the efforts you have made. Thank you once again! - Very professional! - It would be very nice if you trust your potential clients from very beginning :) never the less I became your client :))) - Very helpful, thank you!
E. K.
Moved to Russia from Switzerland
9
22 November 2023
Z. S.
Moved to Dominican Republic from Belgium
9
21 November 2023
Generally, the period of shipping from Beira (port) to final destination (Harare) and predictability of final delivery date was unclear, which required significant short-term flexibility from our side to free time for when the truck actually arrived. Had confirmation the day before only. Improving this would help.
T. S.
Moved to Zimbabwe from Switzerland
10
21 November 2023
The movers were friendly and professional - The movers were very thorough and gentle with our household goods. - Cristian was very responsive and patient. We had a technical issue with the pdf form (it does not save and and email), and he helped to resolve this issue - The whole process was very smooth, very professional and all collaborators were highly responsive
Peter Alberti
Moved to Switzerland from United States
9
20 November 2023
Super efficient but sometimes a little TOO efficient (ie vigorous follow up emails)!
T. J.
9
20 November 2023
Eran Levy
Moved to Poland from Israel
10
20 November 2023
I highly recommend them for moving. - Whilst there were no problems with delivery and receipt of shipment, the lead up to the arrival of the shipment could be managed better. The customer had to follow up on updates, the arrival date of container kept changing, etc. Communication was an issue. - Very professional, on time and showed flexibility with customer's needs - all communications were done online/telephone.
F. L.
Moved to Samoa from Belgium
8
20 November 2023
J. M. C. B.
Moved to United States from Spain
10
19 November 2023
Excellente prestation également, on a senti l'implication personnelle pour que tout se passe au mieux. - Excellente prestation de votre collaborateur, ponctuel, très efficace et professionnel, orienté solutions, nous ne pouvons que le remercier! - N'a pas été nécessaire grâce à l'excellent service de Mme Betis-Cosson - Mme Betis-Coisson a été à l'écoute de nos besoins, elle a très vite et très bien compris et réagi, merci infiniment! - Oui, si anonyme seulement!
Anne Matter
Moved to Algeria from Switzerland
9
19 November 2023
Overall a good service, thank you very much! - the guys were helpful and careful in unloading and unpacking. - Labeling was a problem. I know English is not a core language but if there is doubt then the boxes should be written in Italian so that we know what is inside. It was clear that a random labeling was used on a number of boxes based on known English words. - Ileana was extremely good and helpful. - Always communicative and informative.
D. C.
Moved to United Kingdom from Italy
9
17 November 2023
The boxes with the integrated rod for the better clothes were not long enough. so the clothes were still wrinkled at their destination
N. O.
Moved to Pakistan from Cambodia
10
17 November 2023
N. A.
Moved to United States from Belgium
10
17 November 2023
L. S.
Moved to Switzerland from United States
10
16 November 2023
She was always a great support - very professional.
N. B.
Moved to Philippines from South Africa
8
16 November 2023
Bruelles: l'emballage était parfois un peu rapide et certains objets étaient cassés à l'arrivée (4 verres et 1 assiette). Bösingen: la visite du 13 juillet au garde-meuble était mal préparée/coordonnée à l'interne (Gosselin) et l'un des collaborateurs s'est manifestement montré impatient d'en finir. - Mme Betis-Cosson a été très professionnelle. J'ai apprécié l'écoute et la prise en compte de mes demandes, tout comme le suivi du début à la fin de la prise en charge. Collaboration agréable, merci!
G. R.
Moved to Venezuela from Switzerland
9
16 November 2023
Excellent service, Antoine was super helpful, guiding me all along the process and very reactive. - Main feedback is on the organization of the cartons. 1) The naming on the cartons was often not related to the objects put inside (hence we misplaced few cartons during the destination unpacking) 2) We found different pieces of the same element in different cartons (e.g. the bed legs support & screws in a living room carton, or the remote control of the television not in with the TV support carton). 3) Also the leather cushions of the sofa were crushed in small cartons (very wrinkled). - Fantastic team! Helpful, attentive to details, taking care of the goods when moving them. Best moving team I have worked with :) - Excellent service, Maciej was always on top and replying very fast to my emails and questions. Very agile and accommodating to the changes.
M. R.
Moved to Poland from Poland
10
15 November 2023
J. S. C.
Moved to Lebanon from Belgium
9
15 November 2023
G. T. R.
Moved to India from Russia
9
14 November 2023
R. B.
Moved to Morocco from Belgium
8
14 November 2023
E. C.
Moved to Poland from Japan
7
14 November 2023
N. L.
Moved to United States from France
9
14 November 2023
Thank you for making an otherwise stressful situation manageable.
G. J.
Moved to United States from Czech Republic
10
14 November 2023
T. D.
Moved to Czech Republic from Australia
9
14 November 2023
A couple of items sustained some damage during transport. I will put in a claim for the necessary repairs to be done. I hope that this last part of my interaction with Gosselin will be as smooth as my past experience with the company has been. - Always available and responsive. When absent, his replacement (Cris) was always available to answer queries
J. C.
Moved to Switzerland from United States
10
14 November 2023
The whole move was very seamless the entire team was fantastic and it was great for us to have them during such a stressful time when you are relocating family. Everyone was super responsive and helpful. Highly recomend!
M. A.
Moved to Germany from Portugal
10
13 November 2023
M. S.
Moved to France from Australia
8
11 November 2023
A. B.
Moved to Switzerland from Belgium
7
10 November 2023
Il n'a pas eu de visite technique du fait que les effets à déménager étant neufs,une partie à été livrée à Deurne par IKEA et l'autre partie a été enlevée par GOSSELIN MOBILITY NV chez HIPPO et d'un stock. Par contre ,le contact a été excellent avec Tonnie De Coninck par mail. - Vu que ce sont des effets neufs,ils on été livrés pour une partie à Deurne et l'autre parie enlevée par GOSSELIN MOBILITY NV
A. Z. N.
Moved to Burundi from Belgium
9
9 November 2023
S. F.
Moved to Belgium from Netherlands
8
8 November 2023
J. R.
Moved to Denmark from Netherlands
8
8 November 2023
I. L.
Moved to Belgium from Belgium
9
7 November 2023
Quick delivery, nice guys, really helpful. - Picked up on time and the guys did great work making sure everything was safe and secure for sea freight. - Great in communication. Quick and clear responses. Super helpful.
W. S.
Moved to Australia from Netherlands
10
7 November 2023
Thanks a lot to Ivan for his extremely helpful and hand-on support in arranging the logistics process for my personal items from Vienna to Belgrade. Ivan was very responsive to my needs and requests, provided valuable advise and perfectly coordinated the whole move process. - This is already the second time I'm using the services of Gosselin for supporting me with the move process. Both times I had a great experience with the customers service, sales and logistical/packing teams and was very much impressed with the level of client service, accuracy, quality and professionalism of the teams.
V. S.
Moved to Serbia from Austria
10
7 November 2023
J. K.
Moved to Poland from France
7
6 November 2023
Les déménageurs étaient tous polis, respectueux et ponctuels. Hygiène personnelle un peu décevante en pensant qu'ils emballent vaisselle, linges, lit, etc .(lavage de mains au minimum...). Plusieurs objets cassés ou endommagés, mais ce ne sont pas de grandes valeurs. La réaction de Gosselin a été immédiate et professionnelle. Démontage et remontage pas par les mêmes déménageurs, ce qui a conduit à des erreurs lors du remontage des pieds de meubles et une perte de temps puisqu'il a fallu tout redémonter (il manquait un pied sur un meuble et on m'a suggéré d'acheter une cale pour combler cela. Alors qu'il s'agissait en fait des pieds d'un autre meuble et que le total était au final). Je n'avais pas pris de photo des pieds de meuble mais j'aurais du car cela aurait aider (peut s'avérer utile de le recommander aux clients pour aider le personnel).
S. H.
Moved to Switzerland from Netherlands
8
4 November 2023
L. D. W.
Moved to Japan from Netherlands
9
2 November 2023
Loïc Van Himst
Moved to United States from Belgium
9
1 November 2023
Y. I.
Moved to Cyprus from Belgium
10
1 November 2023
Professional Anne helpful. - Timely and professional. - She kept me actively informed and responded rapualtaana to my questions.
Kari Tapiola
Moved to Belgium from Switzerland
10
1 November 2023
C. P.
Moved to Italy from Switzerland
8
31 October 2023
Overall good service and I am satisfied. 2 comments: large time gap between pick up of goods at home (16th of August) and actual shipping (18th of September). Would have been nice if that would have been done sooner. And second is that 1 item was damaged. But in order to get reimbursement I got a lengthy email with steps I have to take, expert advice I had to get etc etc. I know there is of course a particular bar you have to reach to be eligible for reimbursement but this was too much. So we did not bother anymore.
J. N.
Moved to China from Netherlands
9
30 October 2023
S. J.
Moved to United States from Belgium
9
30 October 2023
Mathieu Buchwald
Moved to Japan from Netherlands
10
30 October 2023
Oksana Kliuchko Kliuchko
Moved to France from Russia
10
30 October 2023
S. W.
Moved to Belgium from Russia
10
26 October 2023
Arjan was extremely helpful at all stages of the process. He also was very responsive and informed me of every stage of the process. - The communication was timely, professional and complete. - The entire delivery was successful, and everything was handled professionally.
Jan Boll
Moved to United States from Netherlands
7
26 October 2023
Er bleek een bepaald deel van de inboedel in Gotenborg te zijn beland maar uiteindelijk toch dezelfde nacht nog geleverd
T. V.
Moved to Sweden from Netherlands
9
26 October 2023
S. S.
Moved to United Kingdom from Belarus
8
25 October 2023
S. V.
Moved to Belgium from Pakistan
10
25 October 2023
S. V.
Moved to United States from Belgium
10
25 October 2023
Unfortunately there was some damage in the house and missing items that were lost in the origin.
L. B.
Moved to Switzerland from United Kingdom
8
25 October 2023
Y. D.
Moved to Belgium from Russia
8
25 October 2023
Daan Kerkhove
Moved to Germany from Belgium
10
24 October 2023
Ms. Vertommen consistently demonstrated outstanding customer service. She promptly responded to our inquiries, was kind and professional. Her friendly demeanor made our move less stressful. We could not have asked for a better Customer Service Coordinator.Thank you very much!!! - Thank you for your excellent customer service!
T. S.
Moved to United States from Belgium
8
24 October 2023
L. V.
Moved to Belgium from Jordan
8
24 October 2023
Ann Vestman
Moved to United Kingdom from Belgium
8
24 October 2023
M. N.
Moved to Uruguay from Belgium
8
24 October 2023
Good service globally. BCC was late with the administrative support which delayed the delivery. On the day of the delivery they were 1 hour in advance than announced, which was a nice surprise. They could have left my place in a cleaner stage but I managed. - The pick up in 2 different places was very efficient. The removal teams were fantastic. The Gosselin representative arrived on my place on the date of the removal after the removers left. Hence, this visit (which was not announced) was not relevant.
M. B.
Moved to Lebanon from Belgium
10
24 October 2023
B. R.
Moved to Brazil from Italy
10
24 October 2023
E. o. I. t. R.
Moved to Latvia from Belgium
10
23 October 2023
E. S.
Moved to Azerbaijan from Belgium
8
22 October 2023
The coordination with Jill was very much appreciated, especially since the move was not without setbacks, yet she managed to keep track of everything and expedite the move anyway. Small piece of advice: might be nice to inform clients on how the products will be delivered (example: in wooden crates per ship or paper boxes per plane) to take it into account for storage purposes. - Very good service, they were very careful and made sure all our affairs were packed accordingly.
L. A.
Moved to Belgium from United States
9
20 October 2023
efficient but unloaded all clothes on the bed in complete disorder/chaos. started to put the books and items on shelves by themselves without asking in what order - Good packing in general except for a few items which thus arrived damaged: a standing lamp (broke the screw holding it from the stand) and 2 lamp shades that were compressed in boxes and thus damaged. also mixed all wires in various boxes away from the appliances they were supposed to power thus making it difficult to find them when needed while unpacking. also the screws of several furniture can't be found anymore and can't thus be set up back
A. B.
Moved to Belgium from Ethiopia
10
19 October 2023
I am happy for my comments to be shared anonymously. Location details can be shared, but I prefer my name is not included. Thank you. - They were easy to work with. The movers were wonderful and made me feel safe, which I don't take for granted as a single female with unfamiliar men in her home. Thank you for everything. - Dominique was great. Thank you for everything.
N. L.
Moved to United States from Belgium
9
19 October 2023
G. K.
Moved to Iran from Finland
9
19 October 2023
D. D.
Moved to United States from Belgium
8
19 October 2023
Local team seemed to lack a bit of experience and dynamism - issue was solved with support of BE team and local reinforcements
S. L.
Moved to Germany from Belgium
8
18 October 2023
M. B.
Moved to France from Belgium
10
17 October 2023
J. M.
Moved to United States from Belgium
8
16 October 2023
Better selection of partners abroad - creating more contractual means of pressure on tghem
G. S.
Moved to Belgium from United States
9
16 October 2023
The moving team in St.-Petersburg was 2 hours late without any warnings or calls, that was disappointing.
I. L.
Moved to France from Russia
9
16 October 2023
Overall I was very pleased with my move experience. The crew was pleasant, hardworking and moved our items quickly but also skillfully. They helpfully planned a move so that we could sleep in the new residence the first night and finish moving the items on the second day. My only complaint with the move was some scratching of the floor in the apartment we moved out of - Moserstrasse 33 which we noted in the move documentation.
Y. L.
Moved to Switzerland from Switzerland
9
13 October 2023
N. V.
Moved to United States from Belgium
10
13 October 2023
Masters in packaging - Very effective - Asian Tigers and Gosselin were very helpful
A. V.
Moved to Belgium from Japan
9
13 October 2023
T. Diderich
Moved to China from Singapore
10
12 October 2023
Have moved many times and this was definitely one of our best experiences. Everything from the initial survey to the packing, the delivery, and the communication along the way was very good. Thank you Anka and Zsolt! - Same as above. Nice guys who made the whole process very smooth and treated all our items with care. - The crew that came out to pack up our household goods were very friendly and communicated well. And they did a GREAT job packing everything, protecting all our valuables. - She was proactive with providing information and very responsive when I contacted her
Matthias Stickler
Moved to Ireland from Hungary
9
12 October 2023
Great packing team! - The container arrived, was cleared and items delivered in good time compared to other recent removals of colleagues. Planning, preparation and organisation was excellent. No major damages or losses, very well done! - I am recommending to use Gosselin to my colleagues - very attentive and responsive, took into account all concerns and replied to questions without delay.
C. S.
Moved to Timor-leste from Belgium
8
11 October 2023
R. B.
Moved to Dominican Republic from Belgium
9
11 October 2023
Henri Dossche
Moved to India from Pakistan
8
11 October 2023
Bruno Angelet
Moved to China from Belgium
10
11 October 2023
Igor Kreslo
Moved to Russia from Switzerland
8
11 October 2023
L. J. S.
Moved to China from Spain
10
11 October 2023
fast, professional, helpful - super professionals, kind, precise, taking care, honest, excellent team work - precise, rapid, kind, great humour, really professional - best move ever - clear messages, well organised, kind, listening, perfect work coordination, when needed rapidly responded
P. W.
Moved to Switzerland from Italy
9
11 October 2023
A. V.
Moved to Netherlands from Belgium
8
10 October 2023
Luc Truyens
Moved to Belgium from China
10
10 October 2023
M. O. C.
Moved to United States from Hungary
9
10 October 2023
E. L.
Moved to Bangladesh from Belgium
7
10 October 2023
Het verhuisteam - van Poolse origine - kwam ruim anderhalf uur te laat aan in Hoeilaart. Dit kan gebeuren, maar ik verwacht een verwittiging vanwege GOSSELIN zelf in dit geval. Het team heeft me gebeld met een Pools nummer, dat neem ik niet op omdat ik dit nummer niet ken. - Vriendelijk team, prima op tijd, goed geholpen bij het uitalden van de goederen. - Heel tevreden, ik kon steeds op een vlotte en correcte opvolging rekenen. Waarvoor dank.
T. B.
Moved to Jordan from Belgium
9
10 October 2023
A. A.
Moved to Switzerland from Singapore
10
9 October 2023
V. J.
Moved to Vietnam from Belgium
10
9 October 2023
Ceren Gorur
Moved to Belgium from Turkey
10
9 October 2023
C. R.
Moved to Netherlands from United States
10
9 October 2023
Plamen Gospodinov
Moved to Switzerland from Belgium
4
7 October 2023
A. E.
Moved to Japan from Belgium
9
7 October 2023
Visite virtuelle - Vraiment excellent, au service du client
S. L.
Moved to Italy from Switzerland
8
6 October 2023
Thank you!
C. D.
Moved to Cambodia from Switzerland
7
6 October 2023
J. D.
Moved to South Africa from Belgium
9
6 October 2023
Reacting fast, felt well supported
S. M.
Moved to Germany from Switzerland
8
5 October 2023
Very helpful, correct and efficient. - Original estimate turned out way too low -- packing and pick-up took 1,5 days in stead of 1 day. Some items were poorly packed and some glassware turned out to be broken at arrival. Some items that ware not supposed to be moved were packed (without consulting). Some kitchen machines were packed separately from their original packing (which was then also included separately -- empty!)
W. P.
Moved to China from Poland
10
5 October 2023
N. B.
Moved to Philippines from South Africa
10
4 October 2023
R. C.
Moved to Spain from Brazil
9
4 October 2023
Carole van Eyll
Moved to Cote D'ivoire from Belgium
10
3 October 2023
Important to provide food and beverages for workes during breaks (incl. lunch). Was not provided.
S. T.
Moved to Kenya from United States
9
3 October 2023
Coralie Blunier / Stephane W. Guertin
Moved to United States from Georgia
9
3 October 2023
E. S.
Moved to Ireland from United States
9
3 October 2023
I. D.
Moved to Belgium from Netherlands
8
2 October 2023
Goesselin performed very well. Only thing was that several smaller items very accidentally not packed in Tansania. However I appreciate very much that Goesselin was ready to cover the costs for the non packed items. - Some items were left behind so it seems no thorough check was done at the end of the move. - The performance of all staff was very good, there were just quite a lot of changes in staff I the last 2 months because of different absences. But overall the replacement worked smoothly.
S. M.
Moved to Switzerland from Tanzania
10
2 October 2023
G. B.
Moved to Spain from Serbia
8
2 October 2023
M. B.
Moved to Portugal from Belgium
10
2 October 2023
E. D.
Moved to Ireland from United States
8
2 October 2023
Continuous supervision. - Extremely punctual and reliable on site. - Extremely punctual and reliable on site. The packing and loading service was absolutely prudent, the staff ensured an overall excellent process. - Information about the removal process and the handling on site often only came upon request. As the conditions on site had not been inspected beforehand, there were problems with the arrival and unloading of 3 vehicles. Unfortunately, only 3 people were assigned to the move, but they did their best to make the move appear successful in the end. We would like to express our appreciation for the service and performance of these three Georgian employees and their 4th colleague who came to help at the end ! - Realistic planning.
A. H.
Moved to Georgia from Germany
10
2 October 2023
Uiterst vriendelijk en behulpzaam en duidelijk kennis van zaken. - I will keep using Gosselin for future moves. - Crew members waren zeer vakbekwaam en professioneel.
H. B.
Moved to Belgium from Belgium
10
1 October 2023
Very fast to deliver my boxes, the personnel was lovely and professional
C. B.
Moved to Spain from France
9
29 September 2023
Guy Sevrin
Moved to Belgium from Panama
9
29 September 2023
G. O.
Moved to Belgium from United States
9
29 September 2023
O. B.
Moved to Switzerland from Mozambique
9
29 September 2023
D. V.
Moved to Germany from Russia
10
29 September 2023
P. S.
Moved to Thailand from Poland
9
29 September 2023
L. J. M.
Moved to United States from Netherlands
9
29 September 2023
T. R.
Moved to Belgium from Belgium
10
28 September 2023
No service in China. But it wasn't necessary
G. P.
Moved to Poland from China
8
28 September 2023
H. B.
Moved to Senegal from United States
10
28 September 2023
All very good all the way
O. K.
Moved to Portugal from Czech Republic
10
28 September 2023
A. S.
Moved to Spain from Serbia
9
27 September 2023
Good team ,excellent service in general ...they were prepare for the heavy piece and did a very good job unpacking and placing items . - Overall excellent ,but 3 personnes for a 250kg piece was "light" , good that we got some help from city worhers ... - I hesitated between Good and Very Good ,some misses in communication went for good but still I am very happy in general
U. & T. C.
Moved to Spain from Switzerland
10
27 September 2023
The coordinator was very responsive and the communication was very clear; the coordinator responded very quickly and efficiently to all my requests for information.
R. L.
Moved to Mauritania from Ecuador
10
27 September 2023
Murielle Marchand
Moved to Belgium from Belgium
10
27 September 2023
I. K.
Moved to United Kingdom from Russia
9
26 September 2023
Both the initial as well ass the 2nd. representative acted fast and well .. - Very good.. the team packing on site for our transfer were nice people and took good care of our belongings.... all arrived well and in good condition... - We -my wife and I are happy that despite the difficulties in the current political environment, the Gosseling team managed to get our belongings were they should be... ie. with us on the new address..... - Sandro constantly stepped in on any questions which popped up and as such provided a ''safe'' feeling.. - Despite the various issues with paperwork at the airport and unclarity on the transport mode and route under the given political circumstances, Moscow managed to get our duty free import secured.... The team with delivery on site worked well and fast.. - No additional remarks or comments...
F. K.
Moved to Russia from Netherlands
10
26 September 2023
Miguel Pires
Moved to Denmark from Angola
9
26 September 2023
Johan Ceusters
Moved to Belgium from Netherlands
10
25 September 2023
Saman Edirimanage
Moved to Sri Lanka from Belgium
10
25 September 2023
L. M.
Moved to Poland from Poland
8
24 September 2023
J. G. L.
Moved to France from Mexico
10
24 September 2023
M. P.
Moved to Belgium from Russia
10
23 September 2023
Jan Banka
Moved to Australia from Czech Republic
9
23 September 2023
A. R.
Moved to Spain from Belgium
10
22 September 2023
J. B.
Moved to Bangladesh from Switzerland
10
22 September 2023
P. K.
Moved to Burkina Faso from Switzerland
10
21 September 2023
Very good team and handled all Our things carefully. - Very fast, a few broken items but nothing too relevant. - Excellent communication, very responsive and extremely patient. Thanks for all your support Federica!
Jonathan Fernandez
Moved to Switzerland from United States
8
21 September 2023
Not sure who that is, not even sure I was in touch with them. - Very efficient, but sometimes at the expense of care for some items (some clothes thrown in boxes, etc.).
E. V.
Moved to China from Switzerland
7
21 September 2023
totally focused on speed and not on quality, fixing of the wall after damaging it, was very well done - what sales representative?
S. P. R.
Moved to Iran from Vietnam
9
20 September 2023
M. D.
Moved to Belgium from Lebanon
8
20 September 2023
P. H.
Moved to Belgium from Israel
9
20 September 2023
A. M.
Moved to Switzerland from Australia
9
20 September 2023
J. A.
Moved to Belgium from Turkey
10
20 September 2023
Arjan is very professional and always responsive to our questions. We really appreciate his assistance and being so reliable. - We prefer not share our names. - Professional with good communications. Careful during the moving, and on-time. - Professional movers who were careful in packing the items for the move.
I. O. L. H.
Moved to Singapore from Netherlands
7
20 September 2023
See comments wrt sales rep - actions like this do not bode well to gain a client's trust. - The sales representative was in and out within a couple of minutes, hardly asked any questions, and fully underestimated the total volume and the type of cargo (sensitive art was not note beforehand and thus the correct packaging materials were not used). I can imagine that the total cost was underestimated as well as such, which is convenient as this was a tender offer. The packers handled the situation very well but were equally irritated of the fact that they were not well prepared for the packing. Instead of 2-3 hours, they spent at least 8 hours to pack everything.
K. D.
Moved to United States from Netherlands
8
19 September 2023
S. D. W.
Moved to India from Turkey
8
19 September 2023
Everything went well, except for some damage on a few items and a delay in air freight delivery. - Overall good but I regret that a few items were badly packed leading to damage.
J. I.
Moved to France from Congo
9
19 September 2023
S. P.
Moved to Belgium from Hungary
9
19 September 2023
A. P.
Moved to Belgium from United States
9
19 September 2023
P. V. H.
Moved to Germany from Belgium
9
19 September 2023
A. L.
Moved to Germany from Belgium
10
19 September 2023
M. C.
Moved to Italy from United Kingdom
9
18 September 2023
Cédric Craninx
Moved to Belgium from United States
8
18 September 2023
K. D.
Moved to Belgium from Ukraine
9
18 September 2023
J. S.
Moved to Belgium from Burkina Faso
8
17 September 2023
Moving team was friendly, efficient and very quick - Two of the boxes were damaged quite badly and it was clear that the one box was repacked in the process, which is a bit concerning. - Lisa was very friendly and helpful but didn't mention that she would be going on leave so when I sent the final list there was nobody to assist and Steven and Anika had to step in to provide an ad-hoc solution.Once I spoke to Anika things were arranged for collection and it went smoothly from there. Tonnie also helped a great deal once the collection was made.
A. D. W.
Moved to United Kingdom from Belgium
4
15 September 2023
Shana was very kind but there was some confusion at the time of packing in Brussels with her collegue, Steven Molloy. He had badly estimated the total amount of our things to be moved, therefore the company charged us 700€ for the supplement. However, I must tell we were surprised the way the men packed our stuf, not using the empty spaces. A friend of mine used another company and she explained how the guys had really worked on tighting her things in order to use as less space as possible (they even hed to do it twice): this was not at all the attitude of the Gosselain movers in Brussels. So I put 5 stars to Shana who did her job but I am not happy with Steven's estimate and the packer's work. Because of that, I won't use Gosselain another time and will ask my friend for her company (which was different). - One of our furniture, a big metal case with drawers was damage on a side (a wheel is now broken). I don't know at what stage this damage occured. But the guys behaviour during delivery was perfect, very nice. They arrived on time, they were communicative and quick. - If you use Gosselain and you are not alone and tired to manage the situation: watch the way they are packing your stuff in order to minimize space and avoid paying more! Make them use space between table legs, fill more the cardboard boxes and ask them to pack the truck again if they used too much space. That's what we should have done!
D. T.
Moved to United States from Belgium
9
15 September 2023
M. P.
Moved to China from Belgium
5
15 September 2023
Z. B.
Moved to Switzerland from United States
7
14 September 2023
The delivery in itself was very good, the 2 movers were great ! However we had to wait a very long time between the shipment was cleared by customs in Miami and the delivery in Jersey City, which we did not understand and put us in a difficult position.
F. T.
Moved to United States from France
10
13 September 2023
I just want to shout out the amazing service of this partner. They were fast, accurate, and friendly. They're a partner you should cherish! - Clear communication, always friendly, absolutely amazing!
S. M.
Moved to Italy from Netherlands
9
13 September 2023
Y. A.
Moved to Switzerland from United States
8
12 September 2023
Very good, apart from some damages.
G. C.
Moved to United States from Belgium
8
12 September 2023
J. C. d.
Moved to Romania from Belgium
9
12 September 2023
Federica was really wonderful to work with -- super communicative over email and phone. When I had questions like, "The bank wants me to make sure you're not a scammer, can you reassure me?" she did. I would work with Packimpex/Gosselin again, thanks to Federica, and I will recommend your service to others.
L. G.
Moved to Switzerland from United States
8
12 September 2023
My Stuff was jammed for weeks at the harbor
R. A. B.
Moved to Indonesia from Switzerland
8
12 September 2023
S. D. W.
Moved to India from Turkey
9
12 September 2023
Price remains an issue.
A. A.
Moved to Belgium from Indonesia
9
11 September 2023
S. H.
Moved to Israel from Switzerland
8
11 September 2023
Mohammed Esam Othman
Moved to Belgium from United Arab Emirates
9
11 September 2023
L. S.
Moved to Portugal from Switzerland
10
9 September 2023
S. P.
Moved to United Arab Emirates from Poland
10
9 September 2023
Due to my unavailability, the survey was done over the phone, with video. Again, trillion thanks for this flexibility! - Not sure if EDA wants.... therefore, sorry, no ;-)
M. D. F.
Moved to Indonesia from Switzerland
9
8 September 2023
She was incredibly patient with me, and amazingly dedicated. I could not have asked for a better coordinator.
T. S.
Moved to Switzerland from United Kingdom
10
8 September 2023
S. P.
Moved to United States from France
9
8 September 2023
D. P.
Moved to Belgium from United States
10
7 September 2023
Steven was really helpful, the volume estimate was accurate and he was also very responsive. Top-notch service ! - Team was great, on time, hard workers and in the end everything was in good condition at the end so wrapping was efficient. Special thanks to the manager who managed to find a solution of a problem we had with the opening hours of the storage facility in Wavre. It was very reassuring to deal with him. - The company was recommended by a friend, I will surely do the same for others now. - Very kind, helpful and highly responsive. Did a great job, many thanks to her ! - They gave us good tips as for the timing of delivery and paperwork. If we move inside Mauritius, we will ask them definitely. Delivery was very professional and the team was helpful and kind.
E. B.
Moved to Mauritius from Belgium
10
7 September 2023
C. B.
Moved to France from Switzerland
9
7 September 2023
L. G.
Moved to Belgium from Belgium
10
7 September 2023
Really professional service from start to finish. Good customer service and value for money. Compared to other moving companies, Gosselin was the only one to meet all my requirements regarding the move.
Vilma Lumio
Moved to Poland from Poland
0
7 September 2023
V. S.
Moved to Cyprus from Lithuania
9
7 September 2023
J. M.
Moved to Netherlands from United States
9
7 September 2023
N. H.
Moved to Switzerland from Belgium
0
6 September 2023
S. T.
Moved to Panama from Switzerland
0
6 September 2023
C. B.
Moved to Switzerland from Germany
0
6 September 2023
A. V.
Moved to Panama from Switzerland
10
6 September 2023
J. S.
Moved to Spain from Ireland
2
6 September 2023
After the issue that my shipment was late by 6 weeks was escalated, Christian continuously asked for updates from Oman to ensure that progress was restarted and continued. Prior to escalation, I did not receive any communications on my shipment, despite requests. - I was not given critical instruction to complete my move post survey. I was not told about COI requirements or any Customs Tax relief requirements. I found out this information through somebody else who was receiving a similar service, right before my shipment was to be collected. Since the UK requires 15 working days to process Tax relief requests, this delayed the dispatch of my shipment by 3 weeks. I booked my shipment months in advance. Had the information been provided to me during my survey, there would have been no delays. After the customs tax relief was approved by HMRC, there was a further 4 week delay before the shipment was even dispatched from America, leaving me without my belongings for 7 weeks and much of it needed to be replaced. - Crown movers were friendly and efficient when they came to collect my belongings. However, my shipment was held in Crown for 7 weeks before dispatch. - After escalation, and my shipment finally arrived in Belfast, Batsu ensured that it was delivered promptly after clearance. Batsu was the most communicative representative throughout the process. - This service was poor from start to finish. I wasn't given the critical instruction on certificates of insurance or customs tax relief. I booked my shipment months in advance, this could have been rectified. But it was me who discovered the flaw through another customer and I had to rectify it while the movers were in my apartment. This caused a 3 week delay due to HMRC clearance times. After this, my shipment was inexplicably held in the USA for a further 4 weeks, with absolutely no communication. My requests for updates were ignored or panned off until I escalated through my company. Overall, my shipment was not received until 7 weeks after it was collected, and a lot of the items needed to be replaced. Furthermore, there was xero compensation available for the delays.
Gemma McLernon
Moved to Ireland from United States
7
6 September 2023
SOme extra explanation of the insurance and the pick-up/delivery part could have been better explained. But overall very friendly service.
Sara Bruins
Moved to Netherlands from Portugal
10
5 September 2023
M. W.
Moved to Switzerland from Pakistan
6
5 September 2023
Many items have been damaged during the unloading and unpacking. Three tables damaged, one seriously broken. Also the newly-painted walls of the apartment damaged in the process. Appalling careless service. Workers in a hurry, external lift 6 hours late. - I performed the major part of the packing myself prior to the arrival of the team. Even with that, they hardly managed in two days and did not take out the garbage. - No prior check of the destination address was performed, due to which the external lift provided could not reach the 7th floor, which delayed the move by 6 hours and caused the team's extreme hurry and carelessness.
J. D.
Moved to Belgium from Bosnia And Herzegovina
7
5 September 2023
A. V. G.
Moved to Belgium from Burundi
7
5 September 2023
The service was good. I was surprised, though, not to have received a prior notification. As a matter of fact, the janitor at my residence called me to inform me that the movers were waiting at the door. This doesn't seem very professional to me. - I would like to make one comment, though. I was a little surprised to notice that my shirts had been packed in a flat box. As a result, I found them all crumpled.
C. D.
Moved to Kuwait from Belgium
9
5 September 2023
Assuming your are talking about Mr. W. Vogel of CD shipping in Cape Town
S. R.
Moved to Algeria from South Africa
9
5 September 2023
My overall impression: Trustful and handling customers property with great care! - All steps where communicated in time and the whole process was finished accordingly - Arjan's reponse to questions was very quick and accurate. Felt that the furniture was moved with great care.
M. A.
Moved to United States from Netherlands
7
5 September 2023
A little bit more proactive communication would have been nice
B. G.
Moved to United States from Netherlands
8
5 September 2023
Movers were very nice and efficient. However we wish the central office would have kept us informed of the delivery delay. - The movers who came to our house to pack were very nice and efficient.
Tristan Jambu-Merlin
Moved to United Kingdom from France
9
5 September 2023
The wardrobe was not built because of "lack of a missing piece" and when I did it myself I was able to put it together easily
M. R.
Moved to France from Switzerland
9
4 September 2023
R. V.
Moved to Spain from Belgium
0
4 September 2023
M. A.
Moved to Peru from Switzerland
0
4 September 2023
B. P.
Moved to France from Switzerland
0
4 September 2023
J. D. L. R.
Moved to Portugal from Switzerland
0
4 September 2023
T. P.
Moved to Brazil from Switzerland
10
4 September 2023
M. S.
Moved to Ghana from Switzerland
10
4 September 2023
C. H.
Moved to United States from France
8
3 September 2023
S. B.
Moved to Vietnam from Switzerland
0
1 September 2023
A. M. D.
Moved to France from Switzerland
9
1 September 2023
J. A.
Moved to Germany from Turkey
8
1 September 2023
M. F. B.
Moved to Central African Republic from Spain
9
1 September 2023
D. L.
Moved to Belgium from France
9
31 August 2023
D. G.
Moved to Belgium from United States
8
31 August 2023
Evelyn Gravez
Moved to United States from Belgium
10
31 August 2023
Arjan has been very attentive and always delivering good timing in response. - Nobel van Lines delivered the service expected. - I worked with Unimove on both legs of my move to and back from United states. Great Service! my network of expats already know about Unimove! - Maaike delivered good service, delivering solutions to customers. Great job!
S. T.
Moved to Netherlands from United States
9
31 August 2023
C. B.
Moved to Germany from Belgium
10
30 August 2023
A. C.
Moved to United States from France
10
30 August 2023
They were great! - Oleg was wonderful! Very polite and professional! - Great team!
Christina BULAONG
Moved to Germany from Russia
6
29 August 2023
Big delay on delivery, charging us shuttle when in our opinion it was not necessary, some kind of trolley could be used. Workers delivering at 5.00 p.m. and saying that their working hours are over. I do not like the delivery was done with delay and so late afternoon (5.00 p.m.).
Dana Cramarossa
Moved to Switzerland from Italy
9
29 August 2023
LogPro proved to be a reliable and thorough partner during the unloading of our removal goods, as well as for the (free of charge!) follow-up on their side when a closet, that was built up by their workers, collapsed a few days later. Despite the incident, we were satisfied with the service provided. The relation with the sales office leaves however mixed feelings. We had two exchanges about extra requests that had to be charged separately. Once I asked them to deliver 5 cardboard boxes. LogPro asked for 75 USD (!), so we kindly refused, but LogPro came back to usand offered to deliver the boxes free of charge. We had later a similar experience when inquiring about the price for a storage room, when the prices between the first and second quote grew considerably without reasonable explanation. As we inquired about the price difference, LogPro re-submitted the offer and apologized for the mistake. These episodes might just be caused by lapsuses, but they throw a shadow on a professional relation that has been, overall, satisfying. - The overall working relationship with our coordinator was good: Ms Schwaller was always very responsive and competent. The damage claim section however needed prompting to move forward with our case, which was not what we had experienced so far with other employees of Gosselin. Our case nevertheless was handled correctly, and the insured amount has been disbursed as agreed. - We would be happy to work with her again.
T. N.
Moved to Indonesia from Switzerland
9
29 August 2023
Arnaud Lion
Moved to Burundi from India
9
29 August 2023
L. B.
Moved to United States from France
9
29 August 2023
It's not a 10, because we had some confusion about the necessary import tax to be paid (which in the end was not necessary at all). And Gosselin promised to come and pick up the packaging material later, but I have never heard back from them, so I had to discard of all the materials myself. - The moving crew was late because of a previous customer who was late, they could not be blamed for it. They were polite, and efficient. I offered to do the unpacking myself, I think they were grateful for it. - The requests for paperwork were a little bit confusing, and I was not happy with the excessive use of packaging materials. Too much plastic, too much bubble cardboard wrap, and too much paper inside the boxes for wrapping glasses etc. Also the use of cellotape to wrap up glasses and plates was a very time consuming thing to unwrap. On the other side, everything arrived in one piece, so that was good. - I'm not sure what you mean by sales rep. Is that Africa Move in Dakar?
Marion van Engelen
Moved to Netherlands from Senegal
9
29 August 2023
P. D.
Moved to Ukraine from Belgium
9
29 August 2023
P. F.
Moved to United States from Belgium
7
28 August 2023
See feedback on the Gosselin Brussels / unpacking and assembly team. - In terms of the unpacking and unloading in Brussels, my impression (compared to my previous moves with Gosselin) is that I was dealing with a B or even C team. Besides the main mover, the three other movers seemed inexperienced, did not listen to my feedback/guidance and assembled furniture incorrectly. I was not positive about my experience with this team and would not want them working on another move of mine, in the future.
H. K.
Moved to Belgium from Jordan
9
28 August 2023
P. B.
Moved to Belgium from Romania
7
28 August 2023
the representative during the survey was ok and it looked like he was writing everything down. But one day before packing the sales representative called me and asked what excatly I would like to pack! - execellent. I wish we would have had the same experience in Kanada. - I guess Gosselin is ok, but I would suggest to change the partner in Canada. - friendly, correct and helpful.
W. Z.
Moved to Spain from Canada
10
28 August 2023
J. V.
Moved to Switzerland from Jordan
9
28 August 2023
C. A.
Moved to Germany from Switzerland
10
28 August 2023
F. L.
Moved to Belgium from Italy
10
28 August 2023
Excellent and again, very hard working team. - Excellent and very hard working team
A. E.
Moved to Singapore from United Kingdom
8
28 August 2023
S. C.
Moved to United States from Poland
10
26 August 2023
Very nice work and good communication.
S. C.
Moved to Cuba from Netherlands
5
26 August 2023
No experience
Q. Z.
Moved to New Zealand from Czech Republic
7
26 August 2023
A. K.
Moved to United Kingdom from Spain
9
24 August 2023
W. R. d. S.
Moved to Belgium from Netherlands
10
24 August 2023
R. W.
Moved to Pakistan from Switzerland
10
24 August 2023
The move was speedy and without any hiccups. They kept me informed of the status on a regular basis. Highly recommend!
John van Kints
Moved to Netherlands from Netherlands
9
24 August 2023
They were great, efficient and very friendly and polite. - The box labelling could have been more accurate which would have made the unpacking process easier
Michael Foreman
Moved to United States from Germany
9
23 August 2023
C. V.
Moved to Belgium from Jordan
9
23 August 2023
It was indeed pretty good, but there where so many questions in advance regarding the location at final destiny, which in my opinion the moving company contacted in Norway should have enquired by themselves instead of bothering me or the Embassy. - She took responsibility for my goods very efficiently - I don't understand what you mean with "during the survey"
Gustavo Laurie
Moved to Norway from Belgium
8
23 August 2023
Ann Westman
Moved to Spain from Belgium
10
23 August 2023
Tania Deweerdt - Assistant Kirkland Family
J. K.
Moved to Belgium from Belgium
10
23 August 2023
A. A.
Moved to Netherlands from Saudi Arabia
9
22 August 2023
Very professional and accessible service at all levels. The packing volume could be a little bit more compact. - Also very professional and friendly. - Very capable and friendly packing team. - Very knowledgeable and professional. - Professional, timely and friendly follow-up.
E. v. K.
Moved to Japan from Belgium
8
22 August 2023
P. K.
9
22 August 2023
T. I.
Moved to Italy from Belgium
9
22 August 2023
Antoine Evrard
Moved to Belgium from Belgium
8
22 August 2023
Impressive and well handled, though we have not unbox some of the boxes, i can say all that have been unboxed were carefully handled and transported. The pick-off and drop-off were stress-free and wonderful. Kudos to the team. There was my assumption of a late arrival of the items but listening to Sara Piselli on the subject improved my understanding. The items were then delivered as agreed, in addition, i got a credit note gift. I will recommend GOSSELIN at any time for cross country move, thanks. - That was a wonderful experience, though she did not give me the discount i asked for (Laugh - that was on a lighter note). - Highly recommended - Andrea was very cordial and professional. He/She responds to enquiries and provide guidelines when asked. At a point, there was a breakdown in communication as to the status of my item whether i need a ToR or not. Not until i asked before approval for my ToR exclusion was gotten. Probably it would have taken a longer time if i had not asked. Better communication on show-stoppers should be handled more urgently. Above it all, i appreciate Andrea for all the support
O. P. O.
Moved to United Kingdom from Italy
10
22 August 2023
R. Z.
Moved to Italy from United Kingdom
7
21 August 2023
Inclined to give a 6, on one side the the moving crew on both ends were very efficient and quick, helped a lot and could communicate well enough. However the aforementioned confusions were not making us feel very confident throughout the process. - To be candid, it's not wholly on Petr but also on his colleague but overall the communication was very frustrating. 1) Prior to our departure his colleague assured us everything was okay with regards to the elevator that unfortunately broke down and then suddenly last minute changed it and wanted to either adjust the date (which was not possible as our key handover was the next day). This forced us to find outside help all day 2) As we arrived ourselves in the Netherlands on the night of the 14th August, we were told that the delivery would be on the 17th instead of the 15th, so we decided to take it slow and were not in town. Unfortunately the next morning we were called by the person moving our things that he was there, we had to rush to Rotterdam to make this work.
V. B.
Moved to Netherlands from Czech Republic
9
21 August 2023
Ich bin mir nicht sicher, ob hier von Gosselin oder SIT die Rede ist. - Siehe vorherige Kommentare - Die beiden Mitarbeitenden haben sehr gut gearbeitet. Allerdings war ich erstaunt, dass nur gerade 2 Personen den ganzen Entlad und das Auspacken erledigen müssen. Wir haben so gut es ging geholfen, eine zusätzliche Person würde hier sicher entlasten. - Tolles Team, pünktlich, gut organisiert, sehr gut eingepackt. - Herr Erdmann hat sich immer wieder nach dem Stand der Dinge erkundigt und seine Hilfe angeboten, sofern gewünscht und nötig.
M. M.
Moved to Switzerland from Spain
9
21 August 2023
So far no major problem. Excellent FUP and pro-active information from the side of our Customer relation manager, without spamming.
A. L.
Moved to Burundi from India
10
21 August 2023
Nídia Jhoree
Moved to Spain from United Kingdom
9
21 August 2023
The attitude and service was excellent. The workers were great! I would strongly advice to equip your personnel with forklift (palletwagen) to maken their work more efficient. - Service 10, equipment 8 - The service was excellent! I would definitely use your services again and I would definitely recommend your services!
Juan Carlos soto Flores
Moved to Netherlands from Norway
8
20 August 2023
Hubert Caloud
Moved to Belgium from France
9
17 August 2023
Thanks to everyone involved - she was always available for my questions - but only use my initials, not my full name
Amb. Alberto Pedro D'Alotto
Moved to Argentina from Switzerland
10
17 August 2023
P. P.
Moved to Italy from Poland
9
17 August 2023
J. V.
Moved to Switzerland from Jordan
9
16 August 2023
L. P.
Moved to Netherlands from Switzerland
8
16 August 2023
R. G.
Moved to Belgium from Belgium
10
16 August 2023
Very quick and professional!!!
F. C.
Moved to Czech Republic from Ukraine
9
16 August 2023
Overall, it was a seemless and wonderful experience have been moved by Gosselin! - I was not informed that e bike is not allowed to be transported. In the material I got there was a possibility to take a bike, but it was not specified that ebikes are forbitten to take. My bike accessories (helmet, locker) have been already packed and in the end I got know that e bike is not allowed to be transported which had an influence for my further plans.
A. K.
Moved to United States from Belgium
9
16 August 2023
Great service but it would be nice if less paper is used to pack the items . Especially the ones that are not easy to break. - Very patient with me as I asked lots of questions.
S. M.
Moved to Hungary from Italy
10
16 August 2023
F. E. o. C. G. 4.
Moved to Poland from Poland
8
15 August 2023
W. D. B.
Moved to Croatia from Belgium
1
15 August 2023
N. G.
Moved to Germany from Belgium
4
15 August 2023
No English . Bad packing of the goods . We experienced damage to our wardrobe to the extent that the unpacking crew in Paris was not able to put it back together and we had to destroy the wardrobe . Pillows were put straight into a cardboard box without wrapping first in paper , etc... - Very professional , polite and helpful - Damaged goods forcing us now to buy a new wardrobe in an expensive city . So besides the inconvenience of not being able to unpack our clothes ( no wardrobe ) we will also face another inconvenience of another crew entering the flat to install a new wardrobe . No reply from the insurance company yet . Our previous international moves with Gosselin all went fine but this one did not go well at all ?
J. W.
Moved to France from Switzerland
9
15 August 2023
M. O.
Moved to Netherlands from Ireland
9
14 August 2023
Updated me on events, all good! - I did like the move! All was good! Nine is because "there is always something to perfect" !
A. K.
Moved to Germany from Cyprus
9
14 August 2023
The team was excellent, the general manager did a poor job double booking our moving dates. A reduced team showed up, packing took a day longer than expected. Quite a bad experience with the man of AGS in charge. - The team did an awesome job, but a bigger team would have been appreciated. Moving a piano with such a small team was not very easy...
D. J.
Moved to Belgium from Burundi
7
14 August 2023
The costs for the service provided were really high.
P. A.
Moved to Italy from Switzerland
10
14 August 2023
Very clear and timely communication; always received feedback on all my questions.
I. F.
Moved to Switzerland from United Kingdom
9
14 August 2023
E. G.
Moved to Portugal from Germany
10
11 August 2023
Again - shipment acutally arrived early. guys were professional and fast. - Excellent - your guys were quick, polite and finished a day earlier than expected. Very professional
O. M. W.
Moved to United Kingdom from Romania
10
11 August 2023
P. D.
Moved to Spain from Belgium
9
11 August 2023
G. S.
Moved to Belgium from Belgium
8
11 August 2023
Good moving company, I am satisfied. - Professional movers, very hard workers and polite. - Took a while to get clarity on the moving dates out of Budapest but for rest good and quick response.
F Heuer
Moved to France from Hungary
9
11 August 2023
Bon contact qui a arrange et coordonne le déménagement et les demandes spécifiques avec du professionnalisme - Pas de conseils pour optimiser les couts de transport et choisir la meilleure option - Prise des meubles suite a mon déménagement sur place a Sitges et bien guarder a Barcelone - Bonne livraison a Issy-les-Moulineaux - Bien content avec le grand demenagement. La gestion du changement était un peu plus dificile - Bien sur -> vous pouvez aussi me contacter pour plus de details
Markus SANDMAYR
Moved to France from Spain
10
11 August 2023
M. Y.
Moved to Poland from Poland
8
10 August 2023
My belongings were moved with care and in accordance with the advertised timeline. Everything arrived on time, nothing was broken nor lost. The teams both in Belgium and in Phoenix did a great job disassembling then reassembling all the required furniture.
P. L.
Moved to United States from Belgium
7
10 August 2023
Things to improve: - more accurate inventory written on the boxes (origin) - keep all items of the same set together (origin) - better preparation of the crew (destination) - better consideration of personal safety (destination) - The team at destination consisted of 3. The only tool they brought to open the crates was a claw hammer. This proved to be the wrong tool to open them, which made me go to a hardware store to buy a flat pry bar (for which they reimbursed me). Because of this, a lot of time was lost. With regards to safety, I was surprised to see they were not wearing safety shoes. The flatbed truck was quite high and the boxes had to be unloaded on a hand truck via a very steep ramp. On occasion, this created dangerous situations. - The team was friendly and worked hard. However, when unpacking we noticed that the inventory written on the boxes was often not accurate, which made it hard to unpack the boxes in an orderly fashion. For example: one box had written "clothes" on it, but it only had one clothing item in it. All other items were remote controls, cables, and a gaming console. Furthermore, different pieces belonging to the same set were often packed in different boxes. This, in combination with the first remark, made it hard to find all necessary pieces to reassemble these sets. - Nice person, but the volume estimate could have been more accurate - Jill is always available and very flexible. She stays in touch and will answer all questions
D. S.
Moved to United States from Belgium
8
10 August 2023
M. F.
Moved to Austria from Netherlands
10
10 August 2023
Very efficient, careful and friendly team.
M. I.
Moved to Slovakia from Switzerland
9
10 August 2023
E. R.
Moved to Nepal from Switzerland
0
10 August 2023
A. B.
Moved to Switzerland from Tanzania
6
10 August 2023
You really need to work on your communication on this side of the move. I am very concerned about not discovering all damage, especially given that we were not able to unpack during one day of the long weekend, and were blind-sided by the short timeline. - The movers themselves were great, top marks. I had issues with Harriet: communication was inconsistent, I had to communicate and confirm my preferred date multiple times, and was still offered a date that I had said absolutely did not work for us. I have also been given three different timelines for reporting damage, each one further from the move, and successively shorter. On Monday I was told 30 days, on Tuesday I was told fifteen days from receipt of a form, and today I was told SEVEN DAYS from move, meaning TOMORROW.
A. G. W.
Moved to Canada from United Kingdom
7
10 August 2023
Maaike personally was good - but the whole process was only 'fair' - the link Gosselin/Unimove was not clear from the beginning. Also what is the responsibility of Unimove and what of Alfa Moving? Too many contactpersons: We emailed with Raymond, Maaike, Julie, Linnea, Erik and Eva... - Quite a few mistakes were made to calculate the volume.
G. V. P.
Moved to Netherlands from Sweden
10
9 August 2023
P. D.
Moved to Hungary from Hungary
10
9 August 2023
H. M.
Moved to Switzerland from Spain
9
8 August 2023
F. A. M.
Moved to United Kingdom from Belgium
9
8 August 2023
P. P.
Moved to Poland from Germany
10
8 August 2023
Impressed with Gosselin and Boonma's professionalism, excellent customer care and service. I'm keeping their contact numbers for future reference and will even recommend to friends and family. - Timely and friendly delivery! I truly appreciate their flexibility in delivering the items with such short notice. Many thanks! - The initial survey and especially the packing went extremely well! The items were very well packed, maximising space, well protected and clearly labeled. Granted I didn't have a ton of stuff but they were quick and were able to finish in one day. Very impressed! - Emilie was superb! She kept constant contact and made it her personal mission to get my personal items shipped from Bangkok to Geneva in time for my wedding. Without her help, we would not have had the things to make our decorations and giveaways. Thank you so much, Emilie!
M. L.
Moved to Switzerland from Thailand
9
7 August 2023
Elle a su gérer un dossier compliqué et pris les dispositions nécessaires avant son départ en congés - Fait au Cameroun. Plutôt bien pour les habitudes de ce pays - Personnel compétent et travailleur
Jacques MOLINA
Moved to Andorra from Cameroon
8
7 August 2023
Friendly and efficient team . We were happy that the team was based in ch
V. H. M.
Moved to Switzerland from North Macedonia
9
7 August 2023
P. P.
Moved to Germany from Germany
9
7 August 2023
H. D.
Moved to Hungary from Hungary
7
6 August 2023
MoveOne does not provide any service in Djibouti but sub contracts to Ougoul Transit. It took them ten days to arrange transfer of the container from the harbor to my place, and there was obviously more furniture to be assembled than what they had expected. There is room for improvement of communication at least! Everything went OK with the Ougoul team. I eventually got all my stuff in good shape, and they turned out to be very helpful.
O. I.
Moved to Djibouti from France
10
4 August 2023
great communication and very helpful - The team that delivered our belongings to St Ives were super helpful, friendly and efficient. They worked really hard on a very hot day! - Great service from start to finish! Would highly recommend. - Great communication, very helpful
K. C.
Moved to United Kingdom from United States
10
4 August 2023
Claudio Gaetano Marelli
Moved to Italy from Switzerland
10
4 August 2023
Thanks to all the crew for a smooth move - very much appreciated. - Same team delivered the same day - amazing! - Packing team were great! - Easy to do a video call survey. - Very responsive, very knowledgeable, and easy to communicate with. Thank you, Cristinel.
S. H.
Moved to Romania from Romania
8
3 August 2023
D. B.
Moved to Croatia from Belgium
9
3 August 2023
Clear guidance & tips for packing and friendly communication. - Friendly and helpful mover personnel. - Very kind, quick and careful moving in. Helpful personnel, very professional behavior. - Although the move went very smoothly, I still wish to share something. We learnt that the packing staff only get 50 euros a day from their subcontractor. I don't know what the working conditions are and how this was restated in the contract between Defence and Gosselin on the one hand, but also between Gosselin and the subcontractor on the other. Perhaps we should be careful about involuntarily participating in the exploitation of workers within the European Union. - Good & friendly communication during the process.
J. M.
Moved to Germany from Belgium
9
2 August 2023
C. v. E.
Moved to Belgium from Belgium
10
2 August 2023
Brian Mason
Moved to Poland from Poland
9
2 August 2023
Motivated team. - Very kind and solution-oriented. - Nice service, but the Gosselin representative came alone with all the airfreight . As it had been delivered in big boxes, the moving into the house in Basel/Switzerland could only be done with the help of our son.
K. O.
Moved to Switzerland from Uzbekistan
9
1 August 2023
M. S.
Moved to United States from Netherlands
9
1 August 2023
we've lost 2 hours because the team did not have blankets or wrapping material to protect the furniture. - The Dutch team was a very performant TOP team
J. H.
Moved to Netherlands from Belgium
8
1 August 2023
I would have preferred a representative from Gosselin for the surveying at the beginning (like in the past Mr. Premereur). It became obvious that the subcontractor did not have the full picture and was not from Gosselin. Before Mr. Boiko took over, I sometimes did not feel fully accompanied in the early stage of the removal planning and the service was not personalised as such. However, my overall impression is good and I know that Gosselin is a huge company. - good service and management of the overall removal process which included also warehouse handling - see Nr. 4 - I am a civil servant and prefer my name not to be published. However, I regularly do mouth to ear promotion for Gosselin in my organisation. I have moved several times already and will continue to choose Gosselin in future. - very timely reaction to questions and issues, good knowledge of the removal process and its different elements which need to be combined.
C. S.
Moved to Belgium from Belgium
10
1 August 2023
Very good service, quick, puntual, flawless. I Recommend them!
Agar Matesanz
Moved to Netherlands from Belgium
10
1 August 2023
M. I.
Moved to Germany from Romania
10
31 July 2023
R. P. C.
Moved to Romania from Poland
9
28 July 2023
Michael Artiges
Moved to Belgium from United States
9
28 July 2023
A. B.
Moved to Kazakhstan from Belgium
9
28 July 2023
Alain Peigné
Moved to Uruguay from Belgium
10
28 July 2023
Mary was communicating with us every step of the way. The delivery people were quick and able to organize the storage container so that everything fit. - Again, very responsive and transparent when it came down to costs, paperwork, and volume of material covered. - She was very responsive and understanding when unexpected things popped up on our end. She organized the pickup and delivery quickly and updated us periodically when the shipment was in transit.
R. D. V. I.
Moved to United Kingdom from United States
8
28 July 2023
H. K.
Moved to Belgium from Jordan
9
27 July 2023
V. G. P.
Moved to India from Netherlands
10
27 July 2023
C. H.
Moved to Ethiopia from Switzerland
9
27 July 2023
M.C. coordinated everything in a very professional way while maintaining a friendly approach. - Everything was coordinated and carried out in a very professional way while maintaining a friendly approach.
Orazio DeFilippis
Moved to Switzerland from Switzerland
2
27 July 2023
E. V.
Moved to Hungary from United States
10
26 July 2023
thank you.
E. E.
Moved to Germany from Hungary
8
26 July 2023
M. R.
Moved to Ethiopia from Switzerland
8
25 July 2023
Friendly and helpful staff. - It was quite difficult to read their writing on the inventory and the boxes. In some boxes we had mixed items as wel from the kitchen, the office… On the other hand the staff was very nice, helpful and friendly.
C. M.
Moved to Belgium from Greece
10
25 July 2023
Some items are missing in our shipment, for which we issued our claims on the day of the move (July21st). Even though this might be the fault of the subcontractor of Gosselin, this affected our overall feeling. - Some items not installed properly, like the couch in the guest room or the dining table (some scres left behind etc). Other than that, the team was really hardworking.
E. S.
Moved to Netherlands from Turkey
9
25 July 2023
S. D.
Moved to Switzerland from Denmark
8
24 July 2023
Communication about delivery day was bad. They did not come on day as arranged. When they did come, they arrived without warning. Overall communication with delivery driver was very poor. - Very friendly, on time. Very efficient.
P. W.
Moved to United States from France
8
21 July 2023
Please add more detail during the quote, like a list of items included in the quotation. - For other customer like me could be usefull have clear all the requirements since the quote. That allow customer to planning really all about the mouving.
D. R.
Moved to United Kingdom from Italy
7
20 July 2023
The team was really fast - Some things were poorly packed and damaged, some things that should have stayed in Mexico were packed (we made clear what shouldn't have been packed) And some stuff was hidden/packed in other furniture - Overall good, only the communication when we were still in Mexico was not optimal due to the time difference
T. M.
Moved to Belgium from Mexico
9
20 July 2023
G. L.
Moved to Kenya from Switzerland
10
19 July 2023
C. V.
Moved to Argentina from Switzerland
9
19 July 2023
Équipe dédiée et flexible - Probablement dodus évalué le volume
A. P.
Moved to France from France
9
19 July 2023
C. D.
Moved to Belgium from Belgium
1
18 July 2023
Anton organized the moving of goods at a high level. Anton was always in touch and ready to help. - The staff worked very quickly and professionally. - I'm completely satisfied with the service of moving of household goods.
Vladimir Trubei
Moved to Germany from Russia
10
18 July 2023
I. C. M.
Moved to United States from Belgium
10
17 July 2023
J. P.
Moved to France from Poland
8
16 July 2023
It's strange to fill in a feedback, while the damage is not fixed yet! So if the damage is handled well, it's an 8. GOSSELIN Moving is better organized than COLEMAN Moving (office). The movers are in both companies great! - you need a US number to have a delivery. They promise to call you the day before, they don't. They react on a mail after 5-7days (most of the time). - he estimated the m³ as 28, but apparently it is without packing. We had 10m³ more. - For Mil security reasons, it's forbidden to share my name or information about my family. I don't give you permission.
T. D. D.
Moved to United States from Belgium
10
14 July 2023
Jaroslav Spiroch
Moved to Czech Republic from Belgium
8
14 July 2023
Overall, it was a good experience and, if necessary I would use them again. - The liaison prior to the delivery was good although I did seem to be asked questions that should not have been required as the answers had already been given. The additional fee of 240 EUR for the moving of my jukebox was not earnt as no extra work was required to move it. It was wheeled to the lift, and wheeled out of the lift. Other than that the handlers did a good job. I still do not understand why I had to pay an extra 60 EUR for storage at the docks something which I had no control of. - This would have been excellent if they had met their 4 - 6 weeks estimate. The prior removal service was excellent, and the actual day of packing my belongings and removal of it was well orchestrated. The handlers of both my juke box and the remaining belongings was first class. - He was always available to answer questions as to the move, giving frank and honest answers. Therefore, I always felt well supported. However, he did forget my change of e-mail address to mickhughes534@gmail.com which meant this survey was delayed.
Michael Hughes
Moved to Cyprus from Germany
8
14 July 2023
A. V.
Moved to Belgium from Armenia
10
13 July 2023
Very helpful staff from start to finish with fair pricing. - The delivery crew was on time and worked quickly but carefully. - I was not entirely satisfied with the repacking: all clothing items were rolled into large bag formats and the rearranging/mixing of household items in different packaging wasn't helpful either. - Anka has been very helpful, and she always responded promptly and followed up on the things to do.
P. K.
Moved to Hungary from United States
8
13 July 2023
A. I.
Moved to Kosovo from Switzerland
9
12 July 2023
very professional - high level service - very professional and quick also. - Remote survey proved a little bit biased. On site survey was perfect.
P. F.
Moved to Italy from France
9
11 July 2023
W. R. d. S.
Moved to Belgium from Belgium
6
11 July 2023
I. W.
Moved to Switzerland from Bosnia And Herzegovina
8
11 July 2023
C. K.
Moved to Germany from Belgium
9
11 July 2023
B. O.
Moved to United States from Netherlands
10
11 July 2023
Great service provided by the team - Great service provided by the removal team
I. P.
Moved to Portugal from Poland
10
10 July 2023
Eva Chrstiane Stefan
Moved to United States from France
9
10 July 2023
Bike had very minor damage that was purely aesthetic.
D. G. N.
Moved to United States from Netherlands
9
23 June 2023
délais tenus, équipe professionnelle , aimable et serviable, ils ont même repris des cartons et emballages qui ne venaient pas de chez eux bonne expérience .
T. B.
Moved to Belgium from Belgium
1
21 June 2023
Contract not respected. Not a door-to-door. Fights between the two teams. I had to do their job. Unacceptable. - I discovered that they did a big mass in the boxes. The annotations were different from the content. No respect for the clothes. Shoes and one suit missing...strange - Never had the call back when it was a big mass
W. V.
Moved to France from Belgium
8
21 June 2023
Subcontractor of subcontractor to collect goods in Lichtensteig (CH) and movers wanted to do everything asap with little attention to the items moved. One sculpture was damaged at packing as it touched the ceiling of the container. - We are happy with Belgian side of the move with responsive partners but were not impressed with the Swiss end. We mentioned this already just after the loading so Gosselin has the details.
L. d. M.
Moved to Belgium from Switzerland
9
20 June 2023
E. d. B.
Moved to Netherlands from United States
8
20 June 2023
The delivery took quite long (almost 2 months from Moscow to Paris). There were few damages observed, I just submitted a claim. All the rest is good, the overall experience is positive.
Mikhail SMIRNOV
Moved to France from Russia
10
20 June 2023
P. E.
Moved to Thailand from Belgium
7
20 June 2023
The moving team and the driver were very professional and efficient. - The driver was fantastic helping us in absence of a local team of movers in France. We moved with the help of the driver all the furniture from the truck into our house by ourselves. - 7 because of the absence of movers in France. The moving team in Belgium was great.
T. B.
Moved to France from Belgium
5
19 June 2023
Contact toujours très sympathique mais circulation de l'information pas toujours claire, notamment entre les différents parties du déménagement (privé et professionnel). Comme je l'ai indiqué par mail, j'ai regretté que les informations sur la question des assurances et de la responsabilité ne soient ni communiquées spontanément dès le départ, ni très rigoureuses par rapport aux questions posées. - Expérience mitigée avec la bureaucratie centrale, mais très bonne avec l'équipe de déménagement. D'où une note moyenne de 5. - Très bonne équipe, compétente et sympathique, et bon team leader, à l'écoute et qui a été capable de rédoudre les problèmes qui se sont posés. - La visite en elle-même s'est bien passée, mais le suivi a été laborieux: absence de réponse aux mails, communication à mon avis confuse et absence de prise en compte d'un élément très important signalé pendant la visite: la nécessité de ne pas appuyer le monte-charge sur le balcon, vu les risques très graves entraînés par cela lors de précédents déménagements et que j'ai clairement exposés lors de la visite. Heureusement le jour du déménagement l'équipe a trouvé un système D, mais elle n'avait été prévue de rien. De plus ils n'avaient pas le monte-charge correspondant aux nécessités du lieu, de sorte qu'ils ont dû en faire venir un autre, ce qui heureusement a pu se faire mais a retardé tout le processus.
William Roelants de Stappers
Moved to Belgium from Belgium
10
19 June 2023
უღრმესი მადლობა გვინდა გადავუხადოთ ლაშას, მამუკას, ბაჯბაჯას, გოკას, პომიდორს, ნუკთრს, ბეკას, იგორას და ყველა წევრს მათი პროფესიონალიზმისთვის!!
E. o. J. i. G.
Moved to Georgia from Georgia
10
19 June 2023
I. W.
Moved to Poland from Belgium
10
18 June 2023
Very kind stuff. - Very professional!
M. C.
Moved to South Africa from Switzerland
9
17 June 2023
Open, responsive and pragmatic - Box removal should have been clarified in advance.
J. L.
Moved to Switzerland from France
9
16 June 2023
Ondanks dat CMS gefaald heeft in haar deel van de verhuizing en er een bijzettafeltje sneuvelde tijdens het uitladen van de container door de ingehuurde verhuisploeg, zijn wij over de gehele gang van zaken met Gosselin en de door hen gehuurde verhuizers erg tevreden. Een professionele partij. - Gosselin heeft van aanvraag tot aan levering en erna professioneel gehandeld en ons bijgestaan met raad en daad. Dominique willen wij in het bijzonder bedanken voor haar inzet. De nalatige service van Caribbean Moving Service in Curacao heeft er deste meer voor gezorgd dat Gosselin kon laten zien hoe je wel juist met klanten omgaat. - Dominique is erg betrokken en behulpzaam, reageert snel en komt snel met de juiste informatie bij je terug.
J. J.
Moved to Belgium from Curacao
9
16 June 2023
A. I. D.
Moved to Switzerland from France
5
15 June 2023
Comments above. - Many belongings were poorly packed and ran the risk to be damaged. Some of them effectively were and will demand insurance coverage. Ex: i) paintings were packed together with the same paper, therefore, the frames were pressuring the canvas - one of them was rigged. Same thing for glasses frames. Poorly packed. At least three of them have broken; ii) books (which are obviously heavy) were packed in the same boxes of decoration peaces (which are obviously fragile); iii) cups were packed together in the same paper, with no separation. some of them have broken, of course; Just examples. Unpacking boxes were a bad experience...
R. M. F. F. N.
Moved to Mozambique from Germany
10
15 June 2023
Y. G.
Moved to France from Russia
7
15 June 2023
T. T.
Moved to Belgium from Russia
10
15 June 2023
N. R.
Moved to Belgium from Russia
8
14 June 2023
En amont lors de la définition du besoin avec M. Ravon, il aurait été plus pertinent de faire le tri directement au garde-meubles plutôt qu'à Rueil car apparemment vous aviez la place et cela aurait économisé un chargement et un déchargement et sans doute une réduction de coût pour nous. - très bonne qualité de stockage et de prestation de vidage et tri. mais le coût reste trop élevé selon moi. - super équipe
V. C.
Moved to France from France
10
14 June 2023
Damages to the property, some not covered because it has been more than 4 days even though we are talking about a 3-day international move + 1 day of reply time from ARKPOL. - On the other hand, very careful with the new flat and furniture's.
G. K.
Moved to Switzerland from France
10
13 June 2023
R. C.
Moved to United States from Switzerland
8
12 June 2023
D. M.
Moved to Belgium from South Africa
8
12 June 2023
I just got the delivery 10 days ago. The delivery company charged me USD 425 extra as attached. $75 for Elevator fee $350 for shuttle service: they claimed that big trucks are not suitable for shuttle service. So they drove a small truck to my apartment. I was presented with this quotation by the driver at delivery. I'm not sure if that was discussed/agreed with you. However, I had no choice but to pay for it. And the whole process took almost 6 months, from door to door (from Amsterdam to my new home in California).
J. A. Y.
Moved to United States from Netherlands
10
12 June 2023
Ahmet Donmez
Moved to Netherlands from Turkey
10
9 June 2023
S. W.
Moved to China from Netherlands
10
9 June 2023
G. S. M.
Moved to Switzerland from Spain
9
9 June 2023
S. P. O.
Moved to United States from Austria
10
9 June 2023
From the very first phone call, Gosselin was extremely helpful. Every person I dealt with was knowledgeable, prompt, and kind. This was a move under a very, very difficult circumstance with a medical illness. Therefore it was extremely helpful to work with Gosselin and I would work with them again. - Dominique was thoughtful and answered all questions thoroughly and promptly. I feel very grateful to have worked with Dominique on this move.
C. M.
Moved to Australia from Belgium
10
7 June 2023
Excellent. Une équipe est arrivée à l’heure prévue. Très méticuleux sauf pour 2 objets qui n’ont pas été suffisamment enveloppés et qui par conséquent sont arrivés cassés - Excellent. Chaque individu à qui j’ai eu affaire a été formidable et le tout très efficace - Je ne peux en dire que du bien. Efficacité, propreté, politesse. Excellence est le mot qui décrit le mieux mon expérience avec Gosselin - Formidable. Je n’ai que du bien à dire la concernant
M. V.
Moved to United States from France
9
7 June 2023
A. L.
Moved to Germany from Belgium
10
6 June 2023
Georgy Tal
Moved to Israel from Belgium
10
6 June 2023
Ahmet Donmez
Moved to Netherlands from Turkey
2
6 June 2023
T. G.
Moved to France from France
9
5 June 2023
M. A.
Moved to Kuwait from Poland
10
5 June 2023
He was very helpful and responsive.
S. T. M.
Moved to China from Russia
9
5 June 2023
E. V.
Moved to Switzerland from Bosnia And Herzegovina
9
5 June 2023
K. P.
Moved to Belgium from United Arab Emirates
10
5 June 2023
Aitana Martinez
Moved to Switzerland from Spain
1
4 June 2023
My experience with Gosselin was one of the worst experiences my family has ever had. We will never, ever forget the (4) months that Gosselin froze our personal belongings, while we moved to a new country and kids started school. I had to purchase thousands of Euro's in items to get through this, but mostly we just had to live without our things, which was a huge strain on my family. I think Gosselin is a cruel and unethical company - probably criminal as well given what I have seen from the leadership. I do understand you were having payment disputes, but my company had offered to settle our portion back in February to release our goods. Gosselin refused and we all ultimately lost (3) months - my family was denied our personal belongings and Gosselin lost (3) months where they could have had cash in their pockets... all of this was completely pointless and solved absolutely nothing for Gosselin receiving their overdue debts. There are other ways to collect on overdue debt that do not require messing with people's lives. - Very Good - Dominique and Julie were exceptional - Yes please share the "overall impression" section on your website and social media channels. I think people should know what kind of company Gosselin is
Adam Stitzel
Moved to Belgium from United States
2
4 June 2023
Zu viele Ansprechpartner dadurch überhaupt nicht kundenfreundlich und zu umständlich. Keine gratis Lieferung von Umzugsboxen bei einer Offerte von ca. 18000.-??? Nach 10 Tagen schon die Mahnung, obwohl über Firma bezahlt wurde. Für mich alles in allem unbefriedigend.
R. H.
Moved to Switzerland from Switzerland
10
31 May 2023
L. S.
Moved to Pakistan from Switzerland
6
31 May 2023
D. G.
Moved to Switzerland from Kazakhstan
9
31 May 2023
I recommend cooperation with Gosselin. All my questions were always answered. The Gosselin team delivered my items to Canada with high quality and as quickly as possible. Thank you for a job well done. You are best - Natalia did everything and even more for the successful transportation of our personal belongings to Canada
K. K.
Moved to Canada from Czech Republic
10
30 May 2023
A. S. F. S.
Moved to Australia from Netherlands
9
28 May 2023
A. G.
Moved to Greece from United Kingdom
8
26 May 2023
I was not present
F. R.
Moved to Pakistan from Afghanistan
9
25 May 2023
It is a 9 not 10 because of the experience we had moving to New York ZH-NY, during the move we had some serious breakage. The move back was very good! - The unpacking went smooth and whole team was very friendly and considerate - Just outstanding - Mr Schumann and his team did an amazing work
J. C.
Moved to Switzerland from United States
10
25 May 2023
S. F.
Moved to Switzerland from Switzerland
9
24 May 2023
M. S.
Moved to China from Germany
8
24 May 2023
Thanks to Mrs Betis-Cosson
L. B.
Moved to Switzerland from Tanzania
10
24 May 2023
Jezierskiego 7/7 storage furniture Embassy of Canada
Moved to Poland from Poland
9
23 May 2023
Gabor Iklody
Moved to Belgium from Belgium
10
22 May 2023
The overall Service from Unimove was great. Organisation of the move was efficient and customer focussed. Great communication from the customer service coordinator all along from start to finish. Quality at a competitive price. - Sharna Bamsey from Grace has been very efficient with great communication. Sharna found a way to pass our good through the Customs the best way and was very accomodating. Delivery at our home in Canberra was well sone. - Arjan has provided a great service. Staff coming to our place in France were efficient and very well packed the goods. - Note sure you are referring to, Arjan has been fantastic all along the process. - Very happy with Arjan's service. Efficient, customer focussed, strong communication. - No other comment, thank you.
Jean-Baptiste Renard
Moved to Australia from France
10
22 May 2023
S. & R. A.
Moved to Italy from Switzerland
10
22 May 2023
Ilse De Souter
Moved to Belgium from Belgium
10
20 May 2023
Good information all the time about the shipment - The lady in Moscow knew everything about Thai custom rules.
U. P.
Moved to Thailand from Russia
8
19 May 2023
D. D. V.
Moved to Belgium from Mexico
9
19 May 2023
Very professional and helpful
A. R.
Moved to Switzerland from France
7
18 May 2023
the shipment of the second part was managed very efficiently by mr Cuhls - good and friendly staff but the charge for the piano was excessive as there was no speciality team on arrival. The piano should be considered a normal item with no extra charge. - a person of gosselin should have been present at the end of the move to check the correct filling of the container in our case, the container was nit fully loaded and about 5 cbmn, which could have been put inside, were left behind.
T. J.
Moved to Gabon from Germany
9
18 May 2023
P. K.
Moved to Canada from Poland
10
17 May 2023
E. J. K.
Moved to Australia from Netherlands
10
17 May 2023
From beginning to end my experiences for moves to Tbilisi Georgia and Houston Texas went very well. I would recommend your company to others without hesitation. Thank you for your supoort throughout the whole process.
J. T. H.
Moved to Georgia from Lithuania
8
17 May 2023
Al goods well received, and no damages occurred. Not that due to the delay , out of your control due to the breakdown of the truck, we would like to receive more communication from Gosselins part. At the end we communicated directly through the driver what is fine, however updates should also be communicated by Gosselin.
Stephan Van Puyvelde
Moved to Spain from Belgium
10
16 May 2023
S. R. B.
Moved to Israel from Belgium
9
16 May 2023
A. Plitchenko
Moved to Netherlands from Spain
10
15 May 2023
M. H.
Moved to Vietnam from France
10
15 May 2023
Only my first name please.
G. O.
Moved to Switzerland from United Kingdom
10
15 May 2023
B. B.
Moved to Canada from Russia
9
14 May 2023
Competent and friendly staff. Careful and efficient work. Would have likedto have boxes in advance to be able to pack certain stuff myself. - Friendly and efficient staff. Very helpful and patient when putting furniture to the right spot. - Always responsive whenever I contacted her. - Ver clear and transparent. Answered all my questions.
S. A. S. K.
Moved to Thailand from Switzerland
10
13 May 2023
A. G.
Moved to Australia from Romania
1
12 May 2023
T. O. K.
Moved to Philippines from France
8
10 May 2023
F. P. D. G. L.
Moved to Ukraine from Belgium
10
10 May 2023
C. S.
Moved to Italy from Italy
10
9 May 2023
Vincent Lamet
Moved to Georgia from Netherlands
10
9 May 2023
D. T.
Moved to Tunisia from Italy
10
9 May 2023
M. Z.
Moved to Poland from Netherlands
10
9 May 2023
Great crew and professional - courteous, friendly - Very responsive and helpful in keeping updated and answering any questions
R. S.
Moved to Netherlands from United Kingdom
9
8 May 2023
C. L.
Moved to Australia from France
0
8 May 2023
Martijn was really there and available for us at all times. The best in the team - by far
A. S. C.
Moved to Switzerland from Portugal
9
8 May 2023
I was very happy with the assistance of the Gosselin teams! Moving comes with a lot of thinking and organization. The very professional, polite and experienced movers of Gosselin made everything easier and helped to bring structure in the chaos. Just what I needed.
Marc Eennaes
Moved to Belgium from Belgium
10
8 May 2023
Cristian Kuszai's performance was excellent. I called Cristian while he was on holiday and he answered my call, he called the movers to confirm their arrival time and help me. I really appreciated this.
M. S.
Moved to Netherlands from France
10
8 May 2023
Has not occurred yet. - Jodee Peterson
Jodee Peterson
Moved to Italy from Croatia
9
6 May 2023
A. B.
9
5 May 2023
A concern : the security key of the treadmill has been lost A remark : between the visit of the expert and the move, I reduced the volume by 20%. Thank you, Alex Lenaerts
A. L.
Moved to Belgium from Belgium
9
3 May 2023
E. S.
Moved to Italy from Turkey
9
2 May 2023
Super fast service for customs and delivery. Great onsite crew. - Very conservative estimate though re volume of shipment - Very attentive and solution oriented
Andreas Kratzer
Moved to Austria from United States
10
1 May 2023
Quick and effective, flexible to arrange the time of delivery. - I was also very pleased to deal with Claudia, who was competent and flexible and helped me find the most effective arrangement for my double move. The only remarks I would have are on the packing, which seemed to take much more space than necessary. Boxes were often filled only at half of their capacity and this meant that items inside were not firm enough. As a result one cup got broken and another damaged. - We had a virtual survey, not an in person one - It has been a real pleasure working with Emilie. She has been present and attentive, always responsive and helpful. I have never had such a stress-free move before.
R. P.
Moved to Italy from Switzerland
8
27 April 2023
M. B.
Moved to United States from France
9
27 April 2023
V. H.
Moved to Switzerland from South Africa
9
27 April 2023
I. B.
Moved to Australia from Netherlands
10
27 April 2023
M. E. F.
Moved to United States from Hungary
9
26 April 2023
Very responsive and helpful, all topis were in line with schedule w/out any surprises and communicated well in advance - Team open to support and communicative. We had a situation that some of electronical devices were packed by mistake, but Gosselin Team in Poland immediately helped, checked the boxes and returned it.
K. K.
Moved to Thailand from Poland
10
25 April 2023
The truck diver + his assistant were extremely hard working !
Sacha Place
Moved to Switzerland from Belgium
9
24 April 2023
N. K.
Moved to United Arab Emirates from South Africa
10
24 April 2023
Artur Sokolowski
Moved to Switzerland from Poland
10
23 April 2023
Aracelis Colon-Kost
Moved to Spain from Switzerland
10
22 April 2023
10 points expierence from end to end. All the involved stakeholders were simply excellent and customer centric oriented. A big thank you to the whole team. I would repeat without doubt! We are already recommending you.
Marc Schulte
Moved to United States from France
9
21 April 2023
E. D.
Moved to Belgium from Germany
9
21 April 2023
C. U.
Moved to Djibouti from Belgium
9
21 April 2023
M. V. H.
Moved to Belgium from Belgium
10
20 April 2023
P. v. E.
Moved to Malaysia from Netherlands
9
19 April 2023
Miguel Pires
Moved to Portugal from Germany
9
19 April 2023
L. D.
Moved to Switzerland from France
10
18 April 2023
J. A.
Moved to Switzerland from Portugal
9
18 April 2023
I would like to commend the guys doing the packing: they were very nice but incredibly fast and thorough at the same time. - She was very responsive and solution-oriented, always informed me about my options as soon as possible.
Z. F.
Moved to Sweden from Hungary
10
14 April 2023
Overall very impressed, excellent team, great support vey happy about the whole process and outcome - same excellent, trying to assist and provide support and find solution. - Excellent team, very friendly and professional - Excellent support, availability and reactivity to find solution and ensure everything runs smoothly. - As I am working for Roche, happy to pass this information if need be, already informed Packimpex.
Dominique Ollivier
Moved to Switzerland from Switzerland
10
14 April 2023
P. Y.
Moved to Poland from Russia
10
13 April 2023
very happy with Gosselin Poland support. always recommend to others - extremally happy with support mr Wasiak provided throughout whole process
M. K.
Moved to Poland from Poland
10
13 April 2023
Outstanding support, timely follow ups, great experience overall
G. F.
Moved to Brazil from Switzerland
9
13 April 2023
B. C. U.
Moved to Belgium from Georgia
10
12 April 2023
As explained in question 4 my dealings with Gosselin Switzerland were great and faultless but Australien OSS was certainly not smooth. I am glad though customs eventually agreed to accept the German death certificate as otherwise it would have delayed things by quite a few weeks. Why I paid A$352 estate tax is to me not clear and how this was calculated - My dealings in Australia with OSS World did not go smoothly as there were delays with paid moneys from my side and although paid it took several days to be cleared which led to the shipment needing to be stored as I was then not available. Also on day of delivery (2 hours before scheduled delivery) I received an email with outstanding bills (estate tax and customs bills). No phone call and I was told previously that shipment was cleared as it was in OSS storage facility. For over 2 weeks I did not hear anything and then OSS representative (Amy Higgins) told me she received overnight a bill from customs that bills were outstanding. Another issue was Australian customs needed death certificate from my father and needed it translated in English (I did not think I needed one and had only one in German) This delayed things and then they agreed with me writing in English that my father passed away and me supplying German death certificate. However, I still paid 352 A$ estate fees literally 2 hours before shipment arrived which I was not aware of previously...This I felt was less than professional but had nothing to do with my Swiss experience of Gosselin. - I dealt with several people from Gosselin Switzerland mostly by phone apart apart from initial sales representative and pick up.It was throughout a pleasant experience! - Massimo Calabrese was very friendly attentive, and professional. He was clear and responsive to all my questions. Great!!!
F. v. F.
Moved to Australia from Switzerland
9
12 April 2023
Very little worries and good service
A. H.
Moved to Malaysia from Netherlands
9
11 April 2023
M. H.
Moved to Switzerland from Singapore
8
11 April 2023
C. M.
Moved to Portugal from Belgium
9
11 April 2023
M. H.
Moved to Germany from Japan
9
11 April 2023
R. J.
Moved to Poland from United States
8
11 April 2023
S. H.
Moved to Thailand from Belgium
10
11 April 2023
S. K.
Moved to Spain from Belgium
9
11 April 2023
Paolo Spagnuolo
Moved to Switzerland from Switzerland
9
10 April 2023
Y. V. G.
Moved to China from Belgium
1
8 April 2023
Best in business
Kenneth James
Moved to United States from Belgium
9
8 April 2023
I'm very happy with the move. I already mentioned the two issues - the couch wasn't fully reassembled and a lighter was packed dangerously, but otherwise, everything was great.
R. G. - D.
Moved to Germany from Poland
9
6 April 2023
S. R.
Moved to Germany from Switzerland
9
6 April 2023
Arrived on time, explained the process in details and executed the task swiftly and professionally. - I appreciated the always swift and accommodating replies.
Anne Kofoed
Moved to Belgium from Belgium
4
6 April 2023
M. C.
Moved to Netherlands from Belgium
0
5 April 2023
T. D. G.
Moved to France from Belgium
9
5 April 2023
I haven't been in contact with the sales representative, as my moving was organized through my company
T. B.
Moved to Germany from Belgium
9
5 April 2023
She was fantastic, very professional and did a very good follow-up and accommodate all my requests
V. V.
Moved to Italy from Italy
0
3 April 2023
J. H.
Moved to United States from Czech Republic
9
2 April 2023
K. C.
Moved to Belgium from United States
10
31 March 2023
Stefan Meusel
Moved to Switzerland from Germany
9
31 March 2023
C. I.
Moved to Switzerland from Romania
9
30 March 2023
G. C.
Moved to Belgium from Italy
10
30 March 2023
M. S.
Moved to Poland from Poland
10
29 March 2023
E. o. I. i. R.
Moved to Latvia from Latvia
10
27 March 2023
D. S.
Moved to Austria from Austria
8
23 March 2023
F. A.
Moved to Nigeria from Italy
1
21 March 2023
J. C. O.
Moved to Germany from Germany
10
21 March 2023
Excellent work, coordination and communication at all stages of the shipment process. Great attention to details. Very professional crew members in all three countries - Russia, Belgium and USA.
E. G.
Moved to United States from Russia
9
21 March 2023
B. P.
Moved to Belgium from Israel
10
20 March 2023
L. B.
Moved to Belgium from France
9
20 March 2023
Gauthier Vanderlinden
Moved to Germany from Belgium
8
16 March 2023
Some letters were missed and information were not timely checked.
M. T.
Moved to Belgium from Russia
10
16 March 2023
V. Z.
Moved to Hungary from Russia
10
16 March 2023
G. A. d.
Moved to Croatia from Croatia
1
15 March 2023
J. M. P.
Moved to Netherlands from Belgium
10
15 March 2023
N/A - Given that moves are always very stressful, Gosselin, and specifically Federica, made this part of the move nearly seamless. A big thanks to everyone involved! - The installation of all of the furniture was a complicated and time-consuming job, but it was handled perfectly by the handymen. They were all very kind and they did a stellar job with the building and installation of everything. The apartment turned out just as I had imagined it, if not even better! - With several changes in how we wanted to handle this move, Federica remained agile and very reactive. She was a great pleasure to work with, always maintaining a great attitude.
E. W.
Moved to Switzerland from Switzerland
10
15 March 2023
I'm really impressed about Unimove. No problem is rised during process. - Bert was very kindly person and managed all transportation process very well. I;m very happy to move my belongings with Unimove by Bert.
I. A.
Moved to Netherlands from Turkey
7
15 March 2023
Very good service from the office AGS, also very punctual in delivering. - Via email see above comments. As for the company that came to pick up the boxes, very punctual and nice. - Andrea has been very helpful and comforting, especially as it was my first move - I have scored only 7 as I do not think the packaging was secure at all; I had done it myself but it was not re secured and the boxes have arrived opened in some areas - You can share my feed backs but not my name
K. P.
Moved to Morocco from Italy
7
14 March 2023
Packing was quite time-consuming with endless smoking breaks, crew arrived late, and little info on organization was given. Commented above. - Sales rep gave perfect first impression, calculating briefly, analyzing needs \u0026 answering those immediately. - Great, crew arrived on time, provided solid advice on unpacking, informed about their schedule in advance, were quick \u0026 efficient. The support regarding documentation was received, and answers via email were fast \u0026 thorough - Had to request the status multiple times to get any small bit of information, and had little understanding on timelines, requirements, delivery status etc. Late info on already packed items in terms of volume after 1st address, and no ETA after packing till mid-January. I know Olesya was sick during this time, no hard feelings, but overall it could have been done better.
G. T.
Moved to Belgium from Russia
10
13 March 2023
Steve Béguin
Moved to Switzerland from Ireland
10
13 March 2023
N. E. W.
Moved to Saudi Arabia from Germany
8
13 March 2023
Overall, the job was done with care, but I was a little disappointed, especially with the messy unpacking of the clothes and storing them on the shelves.
T. I.
Moved to Georgia from Georgia
8
11 March 2023
M. S.
Moved to Brazil from Switzerland
8
10 March 2023
The movers were lovely. Their corporate team was dreadful though, it took them over 2 months to confirm when it would be shipped and until Shana got involved there were non-responsive. - Shana was great, responsive and easy to work with.
E. S.
Moved to Belgium from United States
7
10 March 2023
The crew delivering the goods did their job well. The communication with Decapack's office wasn't always smooth especially for the air freight. - At arrival of the goods we did realize that TransDragon didn't use any hanging boxes (where you can hang your clothes) for our clothes. Furthermore, they did pack paintings inside the box without any protection. Also from 4 standing lamps 3 have been damaged because of poor packing. - I alreday had various moves with the FDFA and this is the first time that the company informed me that there will be an additional charge if they need to pick up boxes from my home on a different day. If I would have needed all the boxes to be unpacked the company would have had to provide people for an additional day and wouldn't be finished in 2 days. I'm aware that it is in the instructions that this service is charged additionally but as I said this is the first time a company wanted to charge me extra. In my opinion this should be included and be your customer service evenmore because the company can organize the pick up when they are in the area. - This is the first time I did have a Customer Service coordinator. I'm used to always communicate with the different moving companies in the different countries. I think if everybody involved knows the role of Emilie it can help to make the expirience with your company even better. I had the impression that your different counter parts in China and Chile haven't received the information that they always have to keep you in the loop. Some time I was asked the same questions again from the local moving company.
D. A.
Moved to Chile from China
4
10 March 2023
I was requested to provide the same information over and over again. The person in charge did not take not of information provided in the very beginning. The shipment war routed from Rotterdam to Hamburg to London and finally unloaded in Antwerp even though the final leg was set up on birch on Rhine river. How stupid is that. at least three weeks were lost because of such nonsense. No explanation was offered. Destination services were charging Rs 2500 extra for additional boxes provided. such additional charges at an overall price of more than USD 10'000 are outrageous.
M. G.
Moved to Switzerland from Switzerland
8
9 March 2023
C. R.
Moved to Switzerland from Spain
0
8 March 2023
G. D.
Moved to Denmark from Switzerland
7
7 March 2023
No. - The persons that where moving gave me ambivalent feelings. Especially when I told them that we need to pick up all the boxes in the cellar aswell. Pluspoint for helping us throwing wellpapp that where not their responsibility. - Emilie was a true carrier and amazing in providing service. Something that I would have liked is to get more information about that the costs would increase you less flexible I was. It was a speedy hiring process but I would have made other decisions based on more information about the cost of the moving. But, as I said. The time between signing the contract for HZI to moving was ideal for a bigger moving process.
J. L.
Moved to Switzerland from Sweden
10
7 March 2023
Three men unloaded my goods: they were polite, friendly and very professional throughout. - I had a very positive experience with Gosselin and would definitely recommend them to others (just as a friend had originally recommended them to me). The price offered for moving my goods was very reasonable. All my email queries were answered promptly and carefully, and I was kept updated throughout the process. - Simon responded very promptly to emails and answered all my questions thoroughly. He was very professional.
O. A.
Moved to Switzerland from United Kingdom
10
7 March 2023
Very professional and expedient service was provided fit for our needs. - Very satisfied
Gianluca Moscarda
Moved to Georgia from Georgia
9
3 March 2023
Miroslav Veskovic
Moved to Serbia from Belgium
10
2 March 2023
D. J.
Moved to Germany from Netherlands
6
1 March 2023
Maxim Van Hoorebeeck
Moved to France from Belgium
9
28 February 2023
R. S.
Moved to India from Netherlands
10
28 February 2023
T. B.
Moved to Belgium from Switzerland
10
25 February 2023
A. A.
Moved to Belgium from Russia
5
24 February 2023
The services provided by the Service Coordinator were very good as I have said and up until the van arrived at its final destination we were very happy with the service and level and accuracy of communication. Had the delivery been as efficient as everything up to that point, we would have been very satisfied with the overall service. Rachel also acted swiftly to appease our subsequent complaint and offer a level of compensation which we appreciate. Unfortunately the poor experience does somewhat tarnish our overall experience but would hope that the specific circumstances of the day are not the usual service you strive for. - Despite repeated requests to arrive before 10am to ensure the move could be completed with little disruption to the public and shopping high street on which the van needed to park, the van arrived at peak lunch time. I also instructed that arriving after 10am would require a permit (of which the paperwork to apply for this was provided back in the UK) - the driver did not have this, so any fines he would have incurred could have been avoided - luckily as far as we know, he wasn't fined. Despite repeatedly informing the UK team that the boxes needed to be brought up to the 3rd floor with no lift, the van arrived with 1 crew member who thought he only needed to carry them up 1x floor. There were items on the shipment that were too heavy for one person to carry, I am not sure why anyone thought it was ok for him to manage the delivery on his own and agreed with him saying so. It was literally impossible. It would also have taken far too long for 1 person to unload, carry and unpack the van alone, which would have caused serious disruption to people and business around the address which I did express needed to be minimised. We have previous experience of removals with Cadogan Tate and a 1-man crew would have been unheard of for any job - large or small. Because he was parked "illegally", we had to hastily unpack the boxes ourselves so he could remove the debris without any further delay which left our belongings in a complete mess. We were satisfied with the crew member and have no complaints against him, however he and we should never have been put in that position. - She was super proactive and responsive and always very helpful to find a solution and provide answers. - the team were professional and efficient.
R. D. M.
Moved to Germany from United Kingdom
3
22 February 2023
Cf commentaires ci-dessus - Equipe sous dimensionnée au début du chargement ayant entrainé du retard et une fin de chargement baclée - Aucun suivi de notre réclamation, depuis le 13/12/2022 nous sommes toujours dans l'attente de savoir ce que sont devenus les colis manquants. - Prestation déplorable, un nombre important de colis (n°19, 22, 23, 31, 32, 33, 35, 36) et d'objets (un vélo, 4 pieds de sommier, une étagère de table basse et un plateau de table en plastique blanc) ont été perdus entre le chargement (Colmar) et le lieu de stockage (Sausheim) puisqu'ils n'ont pas été remis au transporteur en charge de la livraison sur le point d'arrivée (Toulouse)
J. B.
Moved to France from France
9
22 February 2023
D. M.
Moved to Belgium from Ireland
8
21 February 2023
Overall the service was very good except for a few damaged goods which the team has promised to resolve with the insurance .The main problem was the delay in the shipment .Goods where taken in Antwerp on 7 th december and shipped on 31st december - They where respoding to our queries immediately as we where anxious with the delay in the shipment .Would definetly give them 5 stars - Except that Steven promised the delivery to be lot faster than it was actual .The delay was more than a month and this resulted in us renting a car for an extra month .
Sachin Mehta
Moved to United Arab Emirates from United Kingdom
9
21 February 2023
J. L.
Moved to France from Romania
8
17 February 2023
If it were not for Olivier I would give a 10. - Michelle and the whole team were great, no complaints. - She was outstanding and is the main reason I will keep on recommending Gosselin despite the mess caused by Olivier (see next item). - The movers were fine. As noted above I could not be there in person because I had started by new job in the US. They responded to the emergency that OIivier had caused and in the end did what was needed. - Olivier was a disaster. A friendly fellow on the surface but completely useless. He never responded to any emails and, most egregiously, failed to forward a very important and detailed instruction note I had written up for the movers (since I could not supervise the move in person.) In the end, I was able to correct course in real time only because I had asked for a video tour when they were done, but it involved breaking away from a very busy day at work. I'm still so angry when I think about this. All he had to do was forward an email!! How hard can that be? I was also unhappy that he had, very initially, pitched a much lower estimate than what I had to pay in the end. I wish he had been more honest about cost up front.
Helen Fessenden
Moved to United States from Belgium
6
16 February 2023
The move began well. I however had seriously bad communication with Vasili, the team leader. He raised his voice to me, telling me in a very strong manner that I was making his work very difficult for him. He then said “you’re sitting down having coffee with your friend” - my friend came over while we were unpacking and I sat down maybe for 5 minutes. And when I say 5 minutes, I mean maximum 5min. I was everywhere, doing my best to oversee the move and unpacking. Not that it concerns Vasili if I sit down in my own home for 5 minutes. Perhaps if I was working in his team he could say something, but I am a paying costumer and I will not stand for someone to critisize the fact that I sit down for 5 minutes in my own home. Laura asked me what else she could do (seeing as she was there to help our for 4 hours with unpacking) and I asked her to unpack clothes and put in drawers. She said “i can do it, but it’s not going to be pretty” and I said “that’s fine, just so the clothes are away and we get rid of the boxes”. I then hear Vasili, in a very angry manner yell at her and I don’t need to speak romanian to understand what he was saying. He was clearly instructing her not to do so. This is after she had helped me in the kitchen for 2 hours and had 2 hours left of her work. I spoke to him afterwards and explained how disappointed I was in his communication as I thought his team worked very well and fast. He did apologise but only because I started the conversation. Today, 16 february we were going through our 6y old dauhter’s room and we (she especially) noticed 100 euros missing from her savings which were in a jar. I can’t say for sure someone from the team took it, but seeing they were the only people around her things, I find it extremely suspicious and tremendously sad. So overall, these two incidents seriously damaged and coloured my experience with your company. - Laura was very helpful and kind. Other workers were also very efficient.
A. M. S.
Moved to Belgium from Belgium
9
16 February 2023
S. A.
Moved to Kenya from Tunisia
8
16 February 2023
A. M.
Moved to Netherlands from Italy
10
16 February 2023
A. S.
Moved to Germany from Hungary
10
15 February 2023
P. N.
Moved to United Arab Emirates from Romania
10
15 February 2023
as far as I can evaluate from far away - we have not seen the consignment yet as we don't arrive in Sweden until the end of March
E. P.
Moved to Sweden from Switzerland
10
15 February 2023
N. K.
Moved to Poland from Poland
10
13 February 2023
S. C.
Moved to Germany from Italy
10
12 February 2023
Very quick move (within one day from Poland to Luxembourg), and very timely (both in Warsaw and Luxembourg). - Both persons were very quick and efficient with packing - Very responsive and helpful - A very efficient, responsive and helpful team of professionals. Familiar with the move for EU institutions and accompanying procedures. The move was really hassle free and cooperation with the entire team was seamless. Would gladly use them again for any future international or domestic move.
E. K.
Moved to Luxembourg from Poland
8
10 February 2023
They were late both days, and changed the moving days 1 week prior to the scheduled date. - One of the employers broke a glass during the process and discarded it without taking a pic (necessary for reimbursement)
A. V. d. L.
Moved to Switzerland from Brazil
10
9 February 2023
On time, efficient, and great care taken with my belongings. - Great communication all along the process, I was confident that my belongings were taken care of seriously. - Accommodated for a delivery on Saturday which was much appreciated. Great communication, on time and efficient. - I was not the contact person for the sales details (managed by ma company) - Great communication, smooth planning
A. B.
Moved to Canada from France
10
9 February 2023
According to customer Gudalupe Eichenberger the service provided by Julia (unfortunately we do not know her family name) was outstanding.
Reto Eichenberger
Moved to Switzerland from Russia
10
8 February 2023
Excellent service and follow up. - Everything went very smoothly - Katheline was an excellent contact who always replied very quickly and efficiently with an answer to all my questions. She also kept me advised of progress of the shipment at every step along the way. - Very pleasant and helpful, he made me feel that Gosselin would be a good choice. - It was an absolute pleasure to work with Gosselin for my shipment from Paris to Sydney. From my first call enquiry right through to delivery at destination everything went very smoothly. Any questions I had along the way were followed up immediately and efficiently so thank you Gosselin for your gold-star service! - Please feel free to share.
Diana Louis
Moved to Australia from France
4
7 February 2023
Excellent service. Efficient, extremely helpful and very pleasant team. Very friendly atmosphere which took the stress out of moving. Nothing was too much got them. I can highly recommend this company - Great relief to see the same team in Switzerland. Once again incredibly efficient, friendly and helpful. Also very clean and tidy.
H. B.
Moved to Switzerland from France
9
6 February 2023
Friendly, efficient and went beyond what was expected - Friendly and items delivered quickly and without issue - Friendly team, items packed quickly and efficiently - did a quick and through job and took much less time to complete than I had expected. - Supportive throughout the whole process and assisted with additional task with storage options in Dublin
C. C.
Moved to Ireland from United Kingdom
10
6 February 2023
M. G.
Moved to Switzerland from United States
8
6 February 2023
Good team - Would have appreciated more updates regarding change in delivery dates
S. B.
Moved to South Korea from Switzerland
8
2 February 2023
C. B.
Moved to Nigeria from Switzerland
9
2 February 2023
A. S.
Moved to France from Russia
9
1 February 2023
O. O.
Moved to Turkey from Belgium
9
1 February 2023
Erika Conti
Moved to Belgium from Djibouti
10
1 February 2023
This was probably the best move ever! And I'm prior military!
D. H.
Moved to Portugal from Germany
10
31 January 2023
E. D. P. K.
Moved to Cyprus from Romania
8
26 January 2023
S. P.
Moved to Italy from Germany
3
24 January 2023
Very positive for origin service. Very negative for destination service and delivery lead time for air shipment. Will not use again and will recommend the same for employer. - Poor communication. Extremely late dispatching of air shipment from Tokyo Japan to Copenhagen Denmark. Packing done on Dec 19-21 and air shipment dispatched from Tokyo 3 weeks after packing and arrived in Copenhagen on Jan 16, which is completely unacceptable with the high rate paid for air shipment. Due to late delivery a lot of additional purchases were mandatory for first 1 week in apartment (tableware, clothes, tools, towels etc). - Very good and polite service at origin. However one critical piece of belongings (toolbox) which was supposed to be packed in air freight was left unpacked and moved apparently to sea freight.
M. P. A.
Moved to Denmark from Japan
8
24 January 2023
T. M.
Moved to Switzerland from United Kingdom
9
23 January 2023
S. B.
Moved to Belgium from Georgia
10
20 January 2023
M. B.
Moved to United States from Austria
9
20 January 2023
A. S.
Moved to Uruguay from Belgium
8
19 January 2023
J. M.
Moved to Lebanon from Egypt
9
18 January 2023
I would have given a better rating if the crew would have taken their time to really unpack and look for the missing furniture. The coordinator of the crew was in a rush because the truck arrived late due to customs delay. He left a couple of hours later and the crew wasn't sure on how to fill the documents and what were some steps that needed to be done before leaving. - I do not give a 10 because some major furniture items were lost in transit, but in general I am very happy with the service. - I feel there was a bit of disconnect between the moving coordinator at origin and the one at destination. The move would have gone smoother if the both coordinators had established a timeline before the move with the series of steps outlined from each side . Another point is that the delivery crew at the destination had not received any information regarding special furniture which had to be reassembled. This was odd since I had specifically pointed out certain things during the pre-move survey and also during the actual packing. I was assured that the delivery crew at destination would be fully aware and informed. - I have rated them as good because some of my personal belongings got lost between the storage warehouse and the destination - Fantastic- I have nothing but great comments for Mr. Dewitt. He was very knowledgeable with regards to special furniture and assured me the Gosselin crew would be able to handle it.
F. S.
Moved to Switzerland from Belgium
9
18 January 2023
We were very happy with the excellent relocation service provided by Gosselin who helped us move into our apartment in Bern - Excellent service from Gosselin - The only issue was rental furniture organised via partner company Packimpex - quality of furniture not very good and we were provided with items we did not need with little choice in the matter - Very poorly organised, incorrect information give, and very poor handling and transport of goods including articles not properly wrapped or not wrapped at all
E. H.
Moved to Switzerland from Australia
9
17 January 2023
L. D.
Moved to Guinea-bissau from Belgium
10
17 January 2023
Excellent service! Quick and efficient! Overall assistance and feedback was perfect!
Armin Meier
Moved to Netherlands from Belgium
10
16 January 2023
J. B.
Moved to France from United Kingdom
5
15 January 2023
The packing service in Egypt was very good, the team that delivered my belongings in Kazakhstan also worked very well. However, it took almost 6 months (!!!) for my belongings to arrive to Kazakhstan. They were blocked by your company for months in Belgium just waiting for transport costs to slightly decrease, which created lots of expenditures for me and my family. We had to re-buy many of our belongings and use taxi services for for several months as our car was in the container. Moreover, I was not sufficiently informed about the status of my shipment - I always had to contact the company myself and inquire, no one bothered to keep me in the loop and explain why the shipment continued to be delayed.
A. O.
Moved to Kazakhstan from Egypt
10
14 January 2023
J. B.
Moved to China from Switzerland
8
13 January 2023
Some broken items.
M. K.
Moved to Switzerland from Turkey
10
13 January 2023
M. V.
Moved to Switzerland from Belgium
8
12 January 2023
On 10 August Asian Tiger reached out to me. I explained the specifics of my situation that were not standard. I received a standard information request including the date of my first arrival in Indonesia (12 years ago). I received increasingly document requests while I informed them in advance that I needed to submit them to other authorities. All in all, they managed to delay my shipment for two months. Also, they seemed to have charged four times more than their estimate. I am truly disappointed in their poor service. I would like to name Ms Amelia in particular who asked for several irrelevant or impossible documents (like signing blank cheques or scans of all pages of a passport that expired 10 years ago. - I was very happy with the services in Belgium. Despite the heat (more than 40 degrees) your team managed to pack everything in two days. Max was very helpful in coordinating matters. But I am truly astonished what happened in Indonesia. Their invoice to you alone was more than 3 months of salary for senior staff member to put it into perspective.
I. H.
Moved to Indonesia from Belgium
9
12 January 2023
J. V.
Moved to Belgium from Spain
8
12 January 2023
F. J. C. S.
Moved to Spain from Belgium
8
12 January 2023
E. D. R.
Moved to United States from Belgium
10
12 January 2023
N. M.
Moved to Spain from China
9
12 January 2023
J. L.
Moved to Belgium from Belgium
10
12 January 2023
The packing team did a spectacular job and explained everything clearly throughout the process. We were sometimes consulted directly on the best ways to pack certain items, which we appreciated. - Please only use first names if possible.
Andrea Franceschini
Moved to Italy from United Kingdom
9
12 January 2023
Perfect. Professional, clean, attention to details
E. A.
Moved to Malaysia from France
10
11 January 2023
A. D.
Moved to France from Switzerland
10
10 January 2023
Good advice all the ways until luggage was delivered.
N. A. M.
6
9 January 2023
The organization in the planning - leaving me on read for 6 weeks and confusing info over payments caused huge delays - These guys are professional and efficient - really helpful. 10/10 - They broke a mirror, and mislabeled more than half of the boxes - causing many issues when unpacking - He was kind and responsive - She left my stuff sitting in France for 6 weeks without any updates and ignoring my messages while she went on leave. Was disorganized and caused me huge delays and issues.
S. L. P.
Moved to United States from France
9
9 January 2023
A. W.
Moved to Jordan from Belgium
10
9 January 2023
J. B.
Moved to France from Belgium
5
6 January 2023
Initiele schatting van inboedel : 15 m³ In realiteit 45 m³ - Slecht materiaal Geen vaste arbeiders (journaliers) Valse beloftes Timing wordt niet gerespecteerd - Uitstekende ploeg. Zeer professioneel en beschikbaar. Zoekt naar oplossingen Zeer goede begeleiding in voorbereiding en in opvolging van formaliteiten. We zijn gelukkig dat Gosselin, op aanraden van de Ambassade, voor AGS gekozen heeft (initieel was andere firma voorzien). - De verhuis is niet verlopen zoals het moest. Verpakking goederen niet correct.
K. D. V.
Moved to Burundi from Congo
10
6 January 2023
V. J.
Moved to Belgium from China
9
5 January 2023
Idem - rating at this stage as, we still haven`t been able to through all our belongings - excellent Hungarian team headed by Robert
K. H.
Moved to Belgium from Austria
10
4 January 2023
We received excellent service from Gosselin and everyone that we communicated with along the way, the delivery was very smooth and the workers were polite and professional. I would certainly recommend Gosselin to anyone who needs to ship internationally. - Olga was very responsive and prompt in her communication, which we appreciated very much.
J. O. I.
Moved to United States from Lithuania
8
4 January 2023
J. V.
Moved to Ethiopia from United Arab Emirates
10
4 January 2023
D. U.
Moved to Switzerland from Russia
9
4 January 2023
K. G.
Moved to Belgium from Bulgaria
10
4 January 2023
A. S. A.
Moved to Turkey from Uzbekistan
9
3 January 2023
Leila Drescig
Moved to Guinea-bissau from Belgium
9
3 January 2023
M. D. P.
Moved to Switzerland from Spain
6
2 January 2023
First contact through your website and the technique you use to estimate the volume by filming rooms is fabulous. The service of getting everything cleared through customs and delivered to my door is worth the expense, even with the 4-month wait. - They designated a subcontractor, who was there on the requested date to pick up. The team they sent were friendly and efficient. Everything was packed and taken away. When I was finally given a name to contact, I received a polite and professional response to my questions within 24 hours. They were great. They provided me with a tracking number for my shipment, which is a great courtesy I would have expected to come from Gosselin. - I was not notified of anything until a delivery date had been set. I was very grateful for the tracking number sent by Schumacher's so I could follow my shipment. I only knew it had arrived and that it was being processed thanks to the tracking number provided by them. I was quite shocked on delivery day to see the delivery men were in their own private van and were not even equipped with a handtruck to move the large and heavy boxes as well as furniture. Unacceptable working conditions! They carried everything in at great risk of back injury. They were very courteous and cooperative. The service they provided was brilliant. - Attitude from move coordinator. Failure to take into consideration request for insurance. The good bits are really excellent. The bad bits could have been disastrous for me. It is sheer luck that nothing of any value was damaged. - Got the job done, but could have been more communicative. When, having heard nothing at all from anyone about where my shipment was a month after pickup, I reached out to Ms Nobels and asked, at that point in time, whether she could provide me with a tracking number. She did not seem to remember she had been designated as my move coordinator and told me I should get in touch with your subcontractor. When I reminded Ms Nobels she was my designated move coordinator, she reached out to the subcontractor with me in copy. He replied immediately, and then I had his contact info and was able to get more information more quickly through him without the attitude. After delivery, when When offered some constructive criticism, Ms Nobels became defensive and dismissive and blamed Gosselin's failure to take my request to subscribe to the insurance into account on me. Not very professional.
J. R.
Moved to Belgium from United States
8
2 January 2023
The movers were prompt and delivered our items as requested. - I’m not sure to whom this is referring exactly. I had trouble getting information about the arrival of our goods. I had to call back several times over the course of a couple weeks to finally get connected to Lisa (who then handled everything promptly and professionally). The delivery pricing was confusing as well considering customs. We were told it would be cheaper to import in Belgium but our items did not have any fees because they were personal goods and not subject to any import tax in the first place. If we didn’t know this we would have had to pay more to import in Belgium (I think? It’s still not clear to me). - Lisa responded promptly to our emails and clearly explained the process. - Please do not share my comments.
A. W.
Moved to Luxembourg from Japan
9
1 January 2023
Polite communication but very difficult dealing. Late for turning up, complicated communication with moving crew. What is supposed to happen between 9.30am - 11.30am, it happened between 10.30am - 10.30pm!!! - It is not 10 only because of the Indian partner. - Always polite, always available, definitely going the extra mile even for small matters.
J. Ör.
Moved to Hungary from India
9
29 December 2022
E. C.
Moved to Belgium from Belgium
9
29 December 2022
D. M.
Moved to Belgium from Saudi Arabia
9
29 December 2022
J. T.
Moved to Belgium from France
9
29 December 2022
People should be trained better regarding packing and packing treatment for specific items; ie: packing electronics, packing shoes. - Very good service, we were well and continuously informed about our goods. In general a very trusted service.
F. R. F.
Moved to Belgium from Colombia
9
29 December 2022
D. M.
Moved to Belgium from Belgium
9
29 December 2022
E. C.
Moved to Belgium from Italy
9
28 December 2022
P. C.
Moved to Brazil from United Arab Emirates
9
27 December 2022
E. A.
Moved to Belgium from Kyrgyzstan
9
27 December 2022
Vianney du Parc
Moved to France from France
10
27 December 2022
M. T.
Moved to Kazakhstan from Estonia
10
27 December 2022
F. C.
Moved to Switzerland from Italy
10
26 December 2022
Andrea Flores
Moved to Mexico from Belgium
1
25 December 2022
London office employees were quite rude and didn't communicate well. Movers/packers weren't respectful of the property. - Absolute disaster, Prague branch is very close to scam. - I sent multiple complaints but nobody ever got back to me. I heavily regret choosing Gosselin, I would be better off with literally anyone else. - Gosselin is an utter disgrace. - Absolutely horrible, it was extremely difficult to work with, Mr Prochazka threatened me multiple times when I started to complain about how he handled my move.
C. S.
8
25 December 2022
The high price and the fact members of the crew accelerated stressfully the unpacking to finish early was quite unpleasant.
S. B.
Moved to Switzerland from Switzerland
8
24 December 2022
A. E.
Moved to United Kingdom from Russia
10
23 December 2022
f. E. o. C. J. 7.
Moved to Poland from Poland
10
23 December 2022
furniture Embassy of Canada Husarii 7a
Moved to Poland from Poland
10
23 December 2022
Zwierzyniec, December 23, 2022 Ladies and Gentlemen, Management Board and Employees of GOSSELIN, I am very sorry that you waited so long for my opinion regarding the move from Warsaw (ul. Rakowiecka 22A, town 32) to Zwierzyniec and Wywłoczki in the Zamojszczyzna district on June 21 this year. (WAR142466). The reasons varied; first my physical ailments and then complications of various kinds. I can finally start writing a review. I must admit that I was very afraid of this move, because after nearly seventy years of living in a Warsaw apartment, I decided, together with my wife, to leave my hometown and live in my wife's hometown for the remaining years of my life. The question was which company to choose. Many transport companies advertising themselves on sticky notes stuck to street poles could not convince me and make me choose. My cousin, who moved from Bydgoszcz to Sweden twelve years ago, came to my aid and recommended your company to me as a client, emphasizing the perfectionism and high professionalism of the service provided. This is how I reached your company and made contact with Mr. Paweł Wasiak and later with Mr. Maciej Zygon. On the appointed day, a team led by Mr. Andrzej Ciborowski arrived at my Warsaw apartment, together with Mr. Rafał, Dariusz and Kamil, and two students whose names I do not remember. The loading of the equipment and unloading at the destination went smoothly with care, attention and respect for my property, for which I thank the team very much. I would like to emphasize that during the move I met Gosselin employees with high personal culture, ingenuity, intelligence and friendly attitude towards the client, and I confirm their high professionalism and perfectionism, for which I thank them once again with all my heart. For the above reasons, my assessment of the work of the team led by Mr. Andrzej Ciborowski cannot be other than the highest in all elements. As a former owner of an innovative company, I can say with full responsibility that its quality and success are determined by people-employees who perform their work on a daily basis. This is the case with any other company, so I would be satisfied if the Management Board of Gosselin granted all employees participating in my move a cash gratification for their diligent work, because they are the face of the Gosselin Company, and an additional opportunity to grant the award is the upcoming Christmas and the upcoming New Year. Year. We wish the Management Board of Gosselin and all employees a cheerful and joyful Christmas and many successes in the new year 2023. Bohdan Pokrasen with his wife Joanna
B. P.
Moved to Poland from Poland
1
22 December 2022
Awful. Lied to, cheated and completely untrustworthy. Never use this company. - I had to send my delivery address twice and keep sending infor over again. I had to keep asking what was happening with my delivery. It arrived in uk for a week before l was told it was in country - Liars, cheats and cannot be trusted at all - The survey was completed and told if the quantity was less the cost would go down. The quantity was 8cbm less than quoted and the cost was more. Basically you make up the price to fit your agenda so what’s the point in the survey. - I had to contact to get information and chase them
W. P. O.
Moved to United Kingdom from Latvia
9
21 December 2022
D. J.
Moved to United States from Germany
9
21 December 2022
Thanks for the informal and formal collaboration.
T. V.
Moved to United States from Belgium
9
21 December 2022
A. S.
Moved to France from Netherlands
8
20 December 2022
J. P.
Moved to Cameroon from Belgium
10
19 December 2022
There was a big miscommunication regarding the delivery of our items as nobody knew where it is until the very last minute (our things arrived 1 day later). - Very happy and would recommend it for sure. All items carefully packed and we felt very supportive during this quite stressful process of moving to a different country with 3 little children. - In general we were very happy with the service. Gosselin made the whole moving process smooth and we felt very supported. - Jacek was very supportive and professional throughout the process.
J. C.
Moved to United Kingdom from Poland
9
19 December 2022
V. D.
Moved to Belgium from Switzerland
8
17 December 2022
P. D.
Moved to Philippines from Belgium
9
16 December 2022
E. B.
Moved to Belgium from Jordan
7
15 December 2022
Stephen the team leader was excellent. One of the team damaged the furniture by putting the weight on one leg instead of four legs. Also with the exception of the team leader they refused to use safety knives when opening boxes - Some of the packing was sub standard. - Always very helpful
T. H.
Moved to Ireland from Switzerland
0
15 December 2022
A. M.
Moved to Switzerland from Ireland
10
15 December 2022
B. P.
Moved to China from Belgium
10
15 December 2022
He performs well and good. He immediately response to all enquiries. - The representative did a commendable job - Must contact for any shipment - Excellent
Amos KHUPBOI
Moved to United Kingdom from Russia
9
14 December 2022
Stefano Gatto
Moved to Haiti from Belgium
10
12 December 2022
A. A.
Moved to Poland from United States
10
12 December 2022
Professional and responsive.
D. B.
Moved to Belgium from United States
7
11 December 2022
They missed my packing day in Bern and started late. Which brought me in troubles with the handover of my apartment to the landlord. - The rating applies to Mr. Allen Renacia, predecessor of Ms Schwaller, who did not perform well.
A. F.
Moved to Haiti from Switzerland
9
9 December 2022
She reached out proactively to see where she could be of assistance
T. A.
Moved to France from Belgium
7
9 December 2022
W. H.
Moved to Austria from Austria
9
9 December 2022
I don't know much about this since the goods were already packed at other origins - Overall, we are very pleased with the services of Gosselin and partner in Sweden. - There were some mistakes in going from offer to contract that were not properly corrected. More time should be spent on checking texts and content before sending proposals to customers. This problem was even more prevalent for our removal from Tbilisi in the summer.
C. H.
Moved to Sweden from Belgium
8
8 December 2022
battery had to be changed... Not easy to park without battery, should be unplugged during journey
C. D.
Moved to Israel from Belgium
9
6 December 2022
L. N. S.
Moved to Ghana from United Arab Emirates
10
6 December 2022
The service I got from GOSSELIN Warsaw was extremly great. I did not expect such professional approach, so I very impressed. - I am happy to get Simon's support. There were no problems during my move process and I am verry satisfied with his help. - This is in line what I got from polish branch of GOSSELIN, The same level of service.
A. S.
Moved to Switzerland from Poland
8
6 December 2022
T. P.
Moved to Greece from Belgium
6
5 December 2022
You may contact me for further information - The Danish team was never the same. One man was the same, all the others were different every day. Coming and going during the day, some left very early. Very little care in unpacking, several things broken and chess pieces thrown away in the unpacking paper. Unpacking unorganised leaving an enormous job for me to sort things out. No cooperation with the Belgian team, - Excellent packing and good teamwork in a nice atmosphere - The presentation of the services was good and the follow up in Belgium was also good. Unfortunately the promise of an efficient and caring partner I Denmark did not materialise. Having done international moving 9 times I pointed out the risk of two teams not working according to same standards , having lived it before. I was assured that the Danish team would be caring and careful, that was not the case - She was on the case permanently, pushing though for the team to return. I could have used another day more. Very helpful in finding a missing chess piece.
G. W.
Moved to Denmark from Belgium
9
5 December 2022
Only thing that would have been a bit more helpful is to have an English speaker on the delivery truck. Although I know it is not always realistic to ask this in a foreign country, but it would have helped.
C. W.
Moved to Italy from United States
9
5 December 2022
Information provided were timely and clear and he accommodated our requested day of the delivery. - information provided were clear and instructions were followed. The courier was actually late but he timely communicated with the focal point at origin minimizing any inconvenient. - absolutely satisfied. - No issue was faced. The delivery team was on time and arrived to destination without any problem.
G. M.
Moved to Poland from Italy
10
3 December 2022
Easy communication, very professional, everything clear. - Very professional, good manners. - Very smooth. - with Gosselin, even moving between continents is not a issue. Everything done smoothly and fast. - highly recommend - No problems.
D. C.
Moved to Canada from Poland
10
2 December 2022
Overall very happy with the service received. Made my international relocation so much easier and smoother. Thank you!
A. V.
Moved to Switzerland from United Kingdom
10
2 December 2022
Excellent service, I would recommend you to anyone else moving from abroad
S. P.
Moved to United Kingdom from United States
10
30 November 2022
Massimiliano Spatuzzi
Moved to Italy from Georgia
10
30 November 2022
K. V. B.
Moved to United States from Belgium
9
30 November 2022
K. G.
Moved to Belgium from Belgium
8
29 November 2022
A. S.
Moved to South Africa from Belgium
8
29 November 2022
S. S.
Moved to United States from Switzerland
10
26 November 2022
Fast, competent, detailed presentation. - Very good experience, will recommend you for sure. - Please NO. - Competent and fast.
A. V.
Moved to Romania from Romania
0
25 November 2022
A. F.
Moved to Australia from Czech Republic
10
25 November 2022
S. M.
Moved to France from Germany
6
24 November 2022
Out of the 3 surveys done by different companies, the representative in Tirana was the least professional and least interested in the removal. - The services provided at origin were of very poor quality. Gosselin Zagreb was only involved in sending 2 emails, the rest was all done by the local subcontractor. There was no high quality packing material provided, as promised in the offer. Items, especially furniture, were not packed with care or sufficient packing material (eg furniture just wrapped in one layer of bubble wrap, no protection of the sides and corners - boxes of toys and board games were not wrapped so most of them opened during the move leaving us with hundreds of small pieces all mixed together...) . There were not even sufficient boxes for hanging clothes, most clothes were just laid or thrown into other types of boxes. Despite our comments, no additional packing was provided. Several items were damaged or broken in the move. The communication with the team at origin was also not easy due to the lack of English, several instructions such as where to start or where to wait for our presence were not followed up. We have requested Gosselin Zagreb to specifically supervise how the items would be put in the truck for removal. As stated even by Gosselin Georgia, the items were not packed carefully in the truck, heavy items were stacked upon fragile items, several boxes ripped and broke. As for the car, the contact was left on during the entire move which depleted the battery. There was even a broken off key left into the ignition. Besides having packed all items one month before and being aware of the timeline, the removal was delayed with several weeks. - The experience with Gosselin Brussels and Gosselin Georgia was satisfactory. However the experience with the subcontractor at origin was so traumatic, the overall delay of the removal and the fact that so many items were damaged, make it that we cannot rate the overall experience more than 6. One should be much more carefully when hiring subcontractors and ensure that the guarantees in the sales offer are respected. - Mr Boiko was very fast in responding and willing to find solutions for problems encountered.
A. V.
Moved to Georgia from Albania
10
24 November 2022
F. Y. O.
Moved to Switzerland from Brazil
0
23 November 2022
The Team in charge of take out my belongings in my apartment in Switzerland they were excellent
A. S.
Moved to Portugal from Switzerland
8
23 November 2022
P. R.
Moved to Italy from Switzerland
10
22 November 2022
J. W.
Moved to United States from Belgium
9
22 November 2022
Gabor Iklody
Moved to Belgium from Eritrea
9
22 November 2022
Also very nice and helpful crew. - She was every responsive, timely, efficient.
J. D.
Moved to Greece from United Kingdom
8
22 November 2022
A. S.
Moved to Saudi Arabia from Poland
10
21 November 2022
Special kudos for the crew, they were very nice!
F. L.
Moved to Poland from Poland
10
20 November 2022
Nikola
Nikola Visnjic
Moved to Spain from Czech Republic
10
18 November 2022
Marc Devriendt
Moved to Belgium from Indonesia
9
18 November 2022
P. V.
Moved to Belgium from Israel
2
17 November 2022
Before the move, boxes were promised to load private items (e.g. underwear) but were not provided. The days devoted to loading, two uncoordinated teams arrived, and une person was absolutely incompetent (he even put water from the fridge in a box...). The staff was under horrible time pressure and could not properly label and check the boxes. Some items were forgotten, and it took months to be delivered to the final destination. Movers badly handled some items which are now heavily damaged, and the refund process is unbelievably complicated and long. The explanations on the VIL and insurance proved wrong.
Alice Zoppé
Moved to Italy from Belgium
5
17 November 2022
Communication and service was good but a serious problem was with delivery time. I was told that it will take max 2 weeks from packing to delivery and I waited for almost a month which was extremely inconvenient.
I. S.
Moved to Switzerland from Poland
9
16 November 2022
P. V. H.
Moved to Mozambique from Belgium
9
16 November 2022
S. M. S.
Moved to Kyrgyzstan from Netherlands
10
16 November 2022
A. N.
Moved to Ukraine from Azerbaijan
6
15 November 2022
Shanan and her co workers were fine. - I am very frustrated with my move being sold to the disreputable freight forwarders Schumacher Logistics. They are terrible, crooked lazy shysters. I have had great experiences with Gosselin over the years, and if you are wise you will avoid Schumacher like the COVID in the future. I only recently received my shipment...6 months after it shipped. I lost track of how much money their ridiculous delays cost me, to include the extra $567 they charged me for storage at the docks. How am I responsible for this fee and where did I authorize such a thing? I will never knowingly deal with them again as long as I live. - Serious service failure selling my account to Schumachers. Otherwise, a solid 8.
J. L.
Moved to United States from Germany
10
14 November 2022
Y. G.
Moved to United States from Belgium
10
14 November 2022
Stephen Anderl
Moved to Kyrgyzstan from Germany
10
14 November 2022
good communication, efficient and careful packing - Very efficient and quick turnover of communication
K. P.
Moved to Venezuela from Philippines
9
13 November 2022
N. T.
Moved to Netherlands from Hungary
10
11 November 2022
Martin McHugh
Moved to Ireland from Switzerland
1
10 November 2022
Le déménagement est toujours en cours. Malgré le délai très long il manque encore des cartons. - Le déménagement ressemble à un cauchemar qui n’en finit pas mais je n’impute pas la responsabilité à M. Seine personnellement.
S. M.
Moved to Morocco from Belgium
9
10 November 2022
C. M.
Moved to Switzerland from Japan
10
10 November 2022
S. S.
Moved to Switzerland from United Kingdom
9
9 November 2022
J. H.
Moved to Switzerland from Italy
10
9 November 2022
Lucus Tate
Moved to United States from Italy
10
9 November 2022
Very satisfied overall (organization, delivery, service)
Andrea Akpotowho
Moved to Netherlands from Germany
10
8 November 2022
Everyone and everything was exceptional. I recommend others to use their services.
P. J.
Moved to United States from Poland
9
8 November 2022
A bit of confusion on dates and hours of pick up and delivery, but my move was organized very last minute. Either way it worked out for everyone.
F. G.
Moved to Denmark from Poland
9
7 November 2022
James Charlier. - Very cautious and consumer oriented! - The move team was helpful and very respectful. - Very supportive and clear.
J. C.
Moved to France from Indonesia
7
7 November 2022
The quality was very different. Some staff did a very good job, while others were very poor. - The team leader was very motivated. Unfortunately, there was often a lack of knowledge in putting the furniture together correctly.
B. M.
Moved to Sudan from Austria
10
7 November 2022
Absolutely professional experience. Outstanding employees and perfect customer service.
A. R.
Moved to Poland from Poland
10
7 November 2022
Couldn’t recommend them enough - Amazing service, so efficient and careful with my belongings. Everything was packed and boxed so quickly it was brilliant and saved me so much trouble of doing it all myself.
A. S.
Moved to Ireland from Georgia
9
4 November 2022
Koen Duchateau
Moved to Belgium from Vietnam
9
4 November 2022
R. S.
Moved to Cambodia from Netherlands
10
4 November 2022
The movers were extremely friendly and helpful. It was my first time to move to a different country so I didn't know what to expect, but they explained everything, took care of all my stuff and were super quick. - Same as in Zurich - even quicker. All my stuff made it to Amsterdam safe and sound. They were right on time and helped until the last box was done. Thank you! - Next time I would directly book with Gosselin instead of booking with PackImpex. - If you move for the first time to another country, a little more information would have been helpful - as what paper work is required, what is the status, which companies are involved etc. But it has been very well organised in the end.
M. D.
Moved to Netherlands from Switzerland
8
3 November 2022
A. K.
Moved to Australia from Japan
9
3 November 2022
Two people came home, they were quick and efficient. - Nice people came home, they packed everything very carefully - so that we did not have any damages. - Survey was on-line, but made very professionally. - Manuela has always been pro-active in keeping contact with us in the differents phases of our moving, this was very much appreciated. - Everything went very smoothly, many thanks for your support !
Marc-Alain Stritt
Moved to United States from Switzerland
9
1 November 2022
Unfortunately, some glassware was not packed accordingly. Otherwise, the team was very helpful, fast and efficient. The office as well was reliable and keen in assisting. They sold a few problems I faced diligently. - On time, courteous, fast and efficient. - Not knowing Gosselin, I was pleasantly surprised by the efficiency of both teams, in Côte d'Ivoire and in Switzerland. Thank you very much for making my move less difficult! - Actually, her predecessor, Alen Renacia was in charge of my move. He left the company.
M. M.
Moved to Switzerland from Cote D'ivoire
10
1 November 2022
Very helpful, keep posted me the information about my movement.
J. V.
Moved to Switzerland from Singapore
10
1 November 2022
Did everything required. Nothing more or less. Patient with clutter
T. F.
9
31 October 2022
J. I.
Moved to Spain from Germany
9
31 October 2022
Especially the father - son German chaps were excellent, positive and got things done. - Solid 9
Peralt van der Merwe
Moved to France from Belgium
10
29 October 2022
K. M.
Moved to Russia from United Kingdom
9
28 October 2022
Peter Benning Everest Advisors (UK) Ltd
Moved to Germany from United Kingdom
10
25 October 2022
Very good and quick service - thank you for that!
P. D.
Moved to Albania from Georgia
8
23 October 2022
They were very courteous and packed my belongings quite fast. In hindsight it would have been better if they had taken a bit more time as certain goods were damaged as they were not properly packed, or so it seems. Also, certain goods arrived a bit "battered", e.g. books or certain "toys" as these good were packed with a stool but not as carefully so some of my books have "dog-ears" or certain other things are bended now. And I think that could have been avoided.
K. D.
Moved to Switzerland from China
5
21 October 2022
Lots of damage, very poor communication, very long delays, forgot the delivery document, not proffessional movers. - Efficient and carefully packed - Qucik and easy survey - Very quick responses and very understanding - Experience very negatively affected by situation in Kinshasa
N. R.
Moved to Congo from Belgium
10
21 October 2022
very good service in general, also in delivery and unpacking, the moving team did a great job - very good service in general, also great team for packing up and moving out - always good communication, great organisation of the move process
Andrea Akpotowho
Moved to Netherlands from United States
2
20 October 2022
An exchange of more than 30 emails between the ambassador secretary in Riyadh and the local company to explain how to proceed with the administrative formalities. Unacceptable. - Great service, fast. - No professional knowledge of organizing a move for diplomatic representation and the forms to fill out, contact person, customs. Sad performance.
D. B.
Moved to Kazakhstan from Saudi Arabia
10
20 October 2022
Thank you very much for everything! - Really nice people who showed me that they are indeed professional, kind and do what they are saying. I am impressed and satisfied by this company and their services. They provided great customer service and left a good impression on me. I highly recommend it. Thank you Emma Lightfoot,Rebecca Silva van de Geest and the whole team as you convinced me to trust you and I wasn’t wrong. 😊🙃 - Quick, professional and lovely staff - Wonderful - Brilliant - Very Helpful and professional.
A. A.
Moved to Italy from United Kingdom
5
19 October 2022
Very bad service. A lot of promises that are not kept! Always an explanation why the delivery is not possible, although the container was already 3 weeks in Kinshasa. Finally, when the container is was delivered. Very amateuristic, they had to break the seal with a rock. NO tools available. That's why I decided to just let them bring the boxes in the house and I did the assembly of my items myself. - This impression is purely based on the experience in Kinshasa (see the comments above), NOT for the service in Belgium! Gosselin is a professional, experienced organization! I hope that Gosselin thinks twice about a future partnership with SOCODAM.
R. J.
Moved to Congo from Belgium
6
19 October 2022
Belgum side deserves a 9. Congo deserves a 4 at best. The company managers were there and did not help their workers, did not organise and just sat there in my Kitchen in the middle of the moving, waited for me to sign papers and voiced inconvenience to the fact their employees helped me unpack some items when I had the right (but did not desire to) to ask for complete unpacking and furniture installation. (It was already early evening (18ish) when they arrived, having announced 15h.) Attitude problem, Lack of professionalism, Bullshit excuses. Please consider changing partner. - 3 weeks delay after landing, mostly due to incapacity/unwillingness to confront custom services about grift. - Above expectation
G. G.
Moved to Congo from Belgium
8
18 October 2022
A lot of delay - difficult to anticipate religious holiday in Israel... A lot of delay with multiple stakeholders and shared responsibilities. - Packing NOT ECO FRIENDLY. More awareness and leadership from top management to introduce more eco-friendly packing material. Using less paper; lighter boxes that can be recycled with less impact. - Packing : more eco-friendly material of packing ; lighter recycled boxes ; less paper. Training of packing team is required on this topic ; there is big a lack of awareness and SONIGO/GOSSELIN should do more. - Very responsive, very prompt response.
M. G. D.
Moved to Myanmar from Israel
10
18 October 2022
Fjolla was extremely kind, helpful and patient with me while doing the survey. I ultimately chose Gosselin's quote because of the positive and professional way she handled my survey. - The team that delivered our shipment to our new house were fabulous. They were polite, kind, helpful and extremely efficient. - I had an extremely positive experience with Gosselin. Moving is such a stressful time, but everyone I worked with at Gosselin helped make the shipment of our things smooth and stress-free. Every step of the way including the original survey, organizing packing dates and storage, sorting out customs in our destination country, to the final delivery and unpacking was taken care of in the most professional manner. In addition, different representatives were in contact throughout the process from the very beginning until the final check-in after delivery. It actually felt like they were friends helping us move because they were all so kind and friendly and seemed to truly care that we had a good experience. I cannot thank the Gosselin team enough! - Simon was always very kind, professional and helpful with coordinating our move, especially the packing dates.
M. D.
Moved to Hungary from Switzerland
9
17 October 2022
L. F.
Moved to United States from Switzerland
9
7 October 2022
K. A.
Moved to Belgium from Serbia
9
7 October 2022
Valentina Piazza
Moved to Italy from Belgium
0
6 October 2022
You can publish my feedback without using my name. Thank you
J. P.
Moved to Uzbekistan from Bosnia And Herzegovina
9
6 October 2022
L. J.
Moved to Belgium from Poland
10
6 October 2022
Tin Aung Soe
Moved to Netherlands from Singapore
8
6 October 2022
T. K.
Moved to Belgium from Netherlands
5
5 October 2022
The packing of our consignment in Kyiv, Ukraine left a lot to be desired - on opening our boxes, we found several items broken or damaged and our clothes fallen off the rack and lying in a messy heap. Packing tape had been stuck to some of the clothes, leaving marks that need to be dry cleaned. In terms of Gosselin in Poland, their services also left a lot to be desired. First I was asked to send a series of notarised documents, which cost me time and money, but was then told these were not the right documents and I had to provide another set of documents. Second, communication was poor, and unless we asked for an update we did not hear from our service coordinator.
S. V.
Moved to Australia from Ukraine
10
5 October 2022
L. K.
Moved to China from Kenya
9
5 October 2022
Amanda Jackson
Moved to United Kingdom from Australia
9
4 October 2022
Deepak Sharma
Moved to Malaysia from Ukraine
8
4 October 2022
Very professional coursier, who took time to repack stuff from a big box into smaller boxes for better handling and further storage. - Mr Sterckx s really an attentive person, aiming to answer your needs, acting reactively and with an amazingly sense of efficiency. - A good contact that works for a proper and efficient service providing.
M. B.
Moved to France from Uzbekistan
10
4 October 2022
N. K.
Moved to Hungary from Hungary
9
3 October 2022
Very efficient and polite crew. - Very professional and helpful
S. M.
Moved to Switzerland from Vietnam
9
3 October 2022
Especially Anka was very helpful in managing a difficult import process.
C. V.
Moved to Hungary from Ukraine
10
3 October 2022
H. B.
Moved to Belgium from Burkina Faso
9
3 October 2022
P. V. H.
Moved to Mozambique from Belgium
6
30 September 2022
All people were great but 3,5 months for a one-year move is unbelievable!
C. C.
Moved to United States from Belgium
8
30 September 2022
Good job , I will repeat it with you, same company.
G. H.
Moved to United Arab Emirates from Belgium
9
29 September 2022
Same as above for the US movers. - The team that moved us out was wonderful. Friendly, careful, and considerate. - Very friendly and accommodating, especially given that we were interested in getting a quote for a move that was going to be coming up very soon. - In general, Rachela was helpful. However, it often took several days to receive a response to an email inquiry, which is frustrating when moving around the world. Given how expensive the move was, I would expect to have emails and other requests returned in under 24 hours. On several occasions we waited 3 or 4 days for responses to questions.
N. A.
Moved to United States from France
9
29 September 2022
- Good packing - Available - The follow up of the packing before sending the container could have been more proactive; information on the timing and sequencing did not came without request and gave the impression that time had been lost - - Not only very good exceptional: team efficient, well coordinated, quiet, friendly, presence of the manager Mr Goebbel twice.
P. M.
Moved to Brazil from Morocco
8
29 September 2022
There were some unfortunate issues, but Mrs Mun reacted fast and was always very quick in replying questions - Communication about changes of address went wrong somewhere in Antwerp or with the driver. Delivery mistake was corrected, but it took several hours longer than expected
B. S.
Moved to Netherlands from Uzbekistan
9
29 September 2022
P. P.
Moved to Cyprus from Belgium
10
29 September 2022
Very supportive during the process, great communication, excellent responsiveness. - Excellent communication, service. - Please do not share my name, but feel free to share the feedback. If necessary you may use a pseudonym papa. Thanks
B. P. S.
Moved to Senegal from Hungary
9
28 September 2022
D. S.
Moved to Belgium from Senegal
0
27 September 2022
T. E.
Moved to Austria from Switzerland
0
26 September 2022
L. T.
Moved to Belgium from Hungary
10
26 September 2022
Saigon Van was an excellent choice of partner and Mrs. Kim was extremely helpful. - The packing was well organised and went smoothly. The zero damage count at the destination speaks for the extremely high quality of packing. - Well organised and supervised. The customs clearance went fast and smooth. - I am very satisfied by the received services of Gosselin and its partners in Vietnam and India. - The whole process was accompanied proactively and helpful.
M. U. M.
Moved to India from Vietnam
8
26 September 2022
C. B.
Moved to France from Belgium
9
25 September 2022
Ik moest dagelijks achter hen aanzitten om de artikelen vrij te krijgen. Hun timing was niet goed. - Artikelen werden niet goed ingepakt waardoor enkele gebroken voorwerpen, een strijkplank en droogrek. Ook koffiemachine heeft problemen. Er zijn 2 dozen met nummer 1 aangekomen, terwijl het totaal aantal dozen wel correct was. Vind verscheidene artikelen, die ik dacht meegenomen te hebben, niet terug (werden de dozen ergens herpakt?). Bovendien hebben ze geen oplossing gezocht en mij nooit op de hoogte gebracht van de vertraging verzening luchtvracht omdat er een embargo was op KQ voor vracht. Na een hele tijd, hebben ze dan toch besloten het via een andere luchtvracht te doen. Paletten werden herschikt waardoor zeer grote confusie bij het aantal ontvangen pakketten. - Zeer efficient, steeds bereikbaar en met feedback.
Ilse Lauwen
Moved to Congo from Kenya
8
25 September 2022
Friendly, effective, swift, to the point.
E. W.
Moved to Congo from United States
8
24 September 2022
Sharlene was very nice but her communication was not very proactive. I had to regularly chase for updates on ourmmove which caused a bit of unecessary stress. Other than that, the move went well altogether.
O. K.
Moved to Belgium from United Kingdom
8
24 September 2022
E. S.
Moved to Sri Lanka from Afghanistan
2
23 September 2022
We have moved 5 times in the past , in many foreign countries, intercontinental, and it is the first time things have gone so wrong : lost items, broken items and in addition the insurance is reluctant to pay the price for replacement despite the fact that we provide invoices. I would definitely avoid working again with Gosselin in the future and will inform Danone about it. - The Customer Service coordinator was not really aware of what was done on the Chinese side and seems to lack some information from her provider and lack of leverage towards her provider. - Lots of communication problem. The first day of the move the person sent to make the translation was not capable to handle the situation. Very poor communication skills. The leader of the team at Asian Tigers was not listening to our instructions. Some goods were removed from the air shipment and then lost . We are missing a box and apparently Asian Tigers is not capable to give any satisfactory response. - Who is the sales rep ? - The team was not precautious, has no idea apparently of the value of old furniture, fine art, fragile items. Several items were damaged, some were lost , thrown away with empty boxes. They were keen on leaving as soon as possible and I had to unpack myself a lot of boxes and call them to wait downstairs (while they were already ready to go) to give them the empty boxes. I felt really at unease during the whole move, felt pressed by the team all the time . They clearly had their own agenda which was not mine.
B. D.
Moved to France from China
9
23 September 2022
Agata is friendly, responsive and, overall, very professionnal. Thank you Agata!
A. F.
Moved to Nicaragua from Switzerland
10
23 September 2022
S. S.
Moved to Germany from Switzerland
9
22 September 2022
Koen Duchateau
Moved to Belgium from Vietnam
9
22 September 2022
F. P.
Moved to Belgium from Belgium